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The Hotel Lucerne, Autograph Collection

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#18 of 67 Hotels in Lucerne
Certificate of Excellence
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The Hotel Lucerne, Autograph Collection
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322 Reviews from our TripAdvisor Community

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Showing 199: English reviews
USA
Level Contributor
93 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was an excellent choice: In a quiet neighborhood across from a park. We actually walked from the Train Depot, just a few hundred yards on clean streets. The only noise was musical: bells ringing at the local church. The large windows in the room where we stayed provided light and gave us views over the park. Check in was... More 

Helpful?
Thank whitemice46
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at this hotel for two nights and loved every minute. Jakob was a tremendous help from start to finish. He suggested wonderful restaurants and things to do. The location was ideal and the room was very comfortable, with a European flair.

Helpful?
Thank Skregan
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Skregan Thank you so much for your wonderful feedback. It is my pleasure to share it with Jakub and we all hope you have had a save and inspiring further travel. Should you ever come back to Lucerne, please do not hesitate to contact us, it will be our pleasure to assist. Best regards, Dominik Zurbruegg More 

Spring, Texas, United States
Level Contributor
18 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We are Marriott platinum members and enjoy visiting all the properties they have to offer. When we got the chance to visit Lucerne we couldn't have been more pleased. Staff was extremely helpful in planning our Mt Pilatus tour and recommending great restaurants only a few blocks away. I highly recommend Mi Cucina!!(another review on TA) If you get the... More 

Helpful?
Thank Ross D
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Ross D Thank you so much for your great review. We highly appreciate you enjoyed the personal service and our hotel in general. It is our goal to go beyond guests expectations and we are more than happy to receive such feedbacks from our guests. Please do not hesitate to contact us, should your travel plans lead you back... More 

Yorba Linda, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This unique hotel is full of surprises. A fully automated room, the decorative ceilings with provocative movie scenes, excellent breakfasts and the helpful, professional staff make this hotel a winner. A nice central location is a great addition

Helpful?
Thank randi t
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear randi t We highly appreciate your great feedback and are happy you enjoyed our style and the personal service. It is our daily goal to go beyond our guests expectations and every single feedback that shows we did right is a personal honour and motivation to each and every member of the staff. Thank You! Looking forward to welcoming... More 

Brisbane, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Well, the position is fantastic, opposite a lovely park and all walking distance of downtown Lucerne. I would say the rooms are big, bathroom etc big, big picture windows, modern, but one thing I didn't like... large weird pictures on the ceiling, completely covered the ceiling, and you really couldn't work our what it was, until staring at it for... More 

Helpful?
Thank Karen S
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Karen S Thank you so much for your review. We are happy you enjoyed your stay apart from the picture on the ceiling and hope you have had a save trip further on. The pictures on the ceiling are in all our rooms from floor 1-5. Only the Penthouse rooms have the pictures on the wall. The subject of... More 

Hamilton, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We love boutique hotels so this really filled the bill for us. You feel like you are getting first class treatment and not just a cog on a wheel as in the larger hotels. To repeat a previous review, the only way I can describe our room is avant-garde. The photo depiction on the wall is unusual, but it works.... More 

Helpful?
1 Thank Patriciasguesthouse
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Patricia Wow, thank you so much for this great evaluation. We are happy and proud we could go beyond your expectations and it is a huge motivation for all of us to continue this service. I will of course share your lines with Jakub who brought your staff to the train. Wishing you have had a save travel back... More 

Vernon, Connecticut
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 20, 2016

Very modern hotel in the center of downtown, near train station and plenty of restaurants and bars. My room was not appropriate for a family based on the art work on the ceiling, but all rooms have a different theme to them. Would stay at this property again as it is very clean and the staff if very accommodating and... More 

Helpful?
1 Thank Sheary M
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Sheary M Thank you so much for sharing your feedback with the world. We are happy you enjoyed your stay and will come back whenever your travel plans lead you back to Lucerne. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Dominik Zurbruegg More 

Toronto
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

Great location by a park and 3 min from the train station. We had a beautiful and clean room and the staff were wonderful. We almost changed our travel plans to stay a night more at the hotel! would definitely go back again. Don't miss out on mt. Pilatus if you go to Luzern.

Helpful?
Thank Lankz
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Lankz Thank you for sharing your experience with the world. We are happy and proud you enjoyed your stay at The Hotel - Autograph Collection. ...and of course we would be delighted to welcoming you back soon. Please do not hesitate to contact us for any further assistance, should your travel plans lead you to Lucerne once again. Yours... More 

London
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 17, 2016

First the good things - brilliant location for everything, we were upgraded to a bright penthouse room with a striking picture wall and balcony that overlooked a pretty green park and spectacular white church, our bathroom area was visually attractive with two sinks and a fantastic shower. The hotel has a cool decor thanks to Jean Novel, air conditioning, a... More 

Helpful?
Thank SWSunnyday
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear SWSunnyday Thank you so much for taking the time to evaluate your stay at The Hotel - Autograph Collection. We take your comments very serious and have already taken action to improve the quality of service. Some issues might not be resolved immediately, as they are subject to renovation procedures, but we already work on delivering the best possible... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2016 via mobile

We stayed 3 nights in the home hotel and can recommend it to everyone!!! Our room (504) on the 5th floor was spacious, with two single beds, great matress, comfortable pillow and sheets. Breakfast was good with eggs, toast, cornflakes, fruits and local food (fried rice or noodles). There is a rooftop terrace, which will hopefully be in use soon.... More 

Helpful?
Thank Angela B
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Angela B Thank you for your great feedback about your stay at our Hotel. We are happy to hear you enjoyed everything and hope to welcoming you again soon. Please do not hesitate to contact us for any further assistance, we will be happy to help. Best regards, Dominik Zurbruegg More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Bam Bou
Restaurant Bam Bou
Cuisines: Japanese, Sushi, Chinese, European, Asian, Thai, Fusion, Pacific Rim
The Lounge
The Lounge
Cuisines: Vegetarian Friendly
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 

Additional Information about The Hotel Lucerne, Autograph Collection

Address: Sempacherstrasse 14, Lucerne 6003, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $247 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Lucerne
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Business Hotel in Lucerne
#8 Family Hotel in Lucerne
#14 Luxury Hotel in Lucerne
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