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The Hotel Lucerne, Autograph Collection

#18 of 67 Hotels in Lucerne
Certificate of Excellence
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Sempacherstrasse 14, Lucerne 6002, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
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The Hotel Lucerne, Autograph Collection
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313 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Hamilton, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We love boutique hotels so this really filled the bill for us. You feel like you are getting first class treatment and not just a cog on a wheel as in the larger hotels. To repeat a previous review, the only way I can describe our room is avant-garde. The photo depiction on the wall is unusual, but it works.... More 

Helpful?
Thank Patriciasguesthouse
Vernon, Connecticut
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very modern hotel in the center of downtown, near train station and plenty of restaurants and bars. My room was not appropriate for a family based on the art work on the ceiling, but all rooms have a different theme to them. Would stay at this property again as it is very clean and the staff if very accommodating and... More 

Helpful?
Thank Sheary M
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Sheary M Thank you so much for sharing your feedback with the world. We are happy you enjoyed your stay and will come back whenever your travel plans lead you back to Lucerne. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Dominik Zurbruegg More 

Toronto
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location by a park and 3 min from the train station. We had a beautiful and clean room and the staff were wonderful. We almost changed our travel plans to stay a night more at the hotel! would definitely go back again. Don't miss out on mt. Pilatus if you go to Luzern.

Helpful?
Thank Lankz
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Lankz Thank you for sharing your experience with the world. We are happy and proud you enjoyed your stay at The Hotel - Autograph Collection. ...and of course we would be delighted to welcoming you back soon. Please do not hesitate to contact us for any further assistance, should your travel plans lead you to Lucerne once again. Yours... More 

London
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

First the good things - brilliant location for everything, we were upgraded to a bright penthouse room with a striking picture wall and balcony that overlooked a pretty green park and spectacular white church, our bathroom area was visually attractive with two sinks and a fantastic shower. The hotel has a cool decor thanks to Jean Novel, air conditioning, a... More 

Helpful?
Thank SWSunnyday
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear SWSunnyday Thank you so much for taking the time to evaluate your stay at The Hotel - Autograph Collection. We take your comments very serious and have already taken action to improve the quality of service. Some issues might not be resolved immediately, as they are subject to renovation procedures, but we already work on delivering the best possible... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed 3 nights in the home hotel and can recommend it to everyone!!! Our room (504) on the 5th floor was spacious, with two single beds, great matress, comfortable pillow and sheets. Breakfast was good with eggs, toast, cornflakes, fruits and local food (fried rice or noodles). There is a rooftop terrace, which will hopefully be in use soon.... More 

Helpful?
Thank Angela B
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Angela B Thank you for your great feedback about your stay at our Hotel. We are happy to hear you enjoyed everything and hope to welcoming you again soon. Please do not hesitate to contact us for any further assistance, we will be happy to help. Best regards, Dominik Zurbruegg More 

Denver, Colorado
Level Contributor
326 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Loved our stay here. The Czech front desk man could not have been nicer or more helpful. Comfy, clean penthouse room with a huge picture of John Malkovich from Dangerous Liaisons. Only odd thing for us was the bathroom being upstairs from the rest of the room, and the slightly odd room configuration.

Helpful?
Thank itchyfeetRTW
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear itchyfeetRTW Thank you for sharing your experiences with us. Jakub and the whole team are happy and proud you enjoyed your stay at THE HOTEL and the service provided. Indeed, the shape of our penthouse rooms are not the common hotel room layout. Maybe you can try one of our other rooms to compare when staying the next time... More 

Christchurch, New Zealand
Level Contributor
223 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Although opened some 16 years ago as a design hotel, it has kept all the excellent qualities of the very avant-garde design of the time. Small hotel, some 30 rooms only, on a fine location in a quiet street overlooking a park in the center of the town. Great staff, large rooms with wooden floors, perfectly equipped, great beds, great... More 

Helpful?
Thank Karel V
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Karel V It is with great pleasure that we read your detailed and great feedback. We all are happy and proud you enjoyed your stay with us and even recognized the design and products used in the hotel. As we have been talking at the end of your stay, design is always splitting the audience and we are proud... More 

Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed in penthouse suite for 2 nights in June for our anniversary. Loved the room and the location. Staff was great. Special thanks to Alexandria for taking great care of us. Recommend hotel to anyone going to Lucerne.

Helpful?
Thank sonpri
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear sonpri We hope you have had a great anniversary and thank you for sharing your feedback. Alexandra and the whole team are happy you experienced a personal and caring service. Please do not hesitate to contact us, should your travel plans lead you again to Lucerne. Best regards, Dominik Zurbruegg More 

Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We booked for a week, we have been upgraded to huge sweet, the daily rate is very good. The hotel is very quiet and the location on a place where there are no noise even in weekend, it is also 5 minutes walk to old town and 2 minutes walk to city center and train station. All the staff was... More 

Helpful?
Thank kabudhabi
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear kabudhabi Thank you so much for your great feedback. We really appreciate you loved the hotel and the service and hope to welcome you again soon. Please do not hesitate to contact us when travelling to Switzerland next time. Best regards, Dominik Zurbruegg More 

RABAT
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very unique hotel , by the design of the rooms , the quality of their welcoming, offering tea , coffee and water . Exceptional team , at the Reception desk and in the restaurant. Great thanks to Claudia and her team. Strongly recommend for the peaceful atmosphere, the modern design.

Helpful?
Thank Abencheikh65
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Abencheikh65 Thank you so much for your great feedback. We all very much appreciate you enjoyed our service, the hotel design and your stay in general. Please do not hesitate to contact us for any assistance, should your travel plans ever lead you back to Lucerne. Best regards, Dominik Zurbruegg More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Bam Bou
Restaurant Bam Bou
Cuisines: Sushi, Japanese, European, Asian, Thai, Fusion
The Lounge
The Lounge
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 

Additional Information about The Hotel Lucerne, Autograph Collection

Address: Sempacherstrasse 14, Lucerne 6002, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $253 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Lucerne
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Business Hotel in Lucerne
#8 Family Hotel in Lucerne
#15 Luxury Hotel in Lucerne
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