We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Hotel Lucerne

#10 of 67 Hotels in Lucerne
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
Sempacherstrasse 14, Lucerne 6002, Switzerland
Special Offer
FREE Wi-Fi For Members
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Hotel Lucerne
View Map
Add Photo Write a Review

278 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
toronto
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we stayed in a corner room with walkout balcony. the interior furniture is sleek, modern and comfortable. the bed, pillow and blanket were soft and heavenly. the painting in the ceiling was refreshing. we made our own nespresso coffee daily. the window shades were motorized yet quiet. the bathroom is spacious and clean. this is not your typical european hotel... More 

Helpful?
Thank anne&vinny
ManagerTH, General Manager at The Hotel Lucerne, responded to this review

Dear anne&vinny Thank you so much for your great Feedback. I will share it with pleasure with the whole team. Please do not hesitate to contact us for any further assistance concerning your next stay with us here in Lucerne. Yours sincerely, Dominik Zurbruegg More 

Tyumen, Russia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

I have stayed there in the beginning of November in 'garden and park loft suite'. The room is very spacious, looks very empty due to the crazy and cool design. Big,no HUGE bathroom is a pleasant surprise for the city hotel. The location is in the city centre but not on the main street,so you don't hear the cars or... More 

Helpful?
Thank Mariia_Terekhina
ManagerTH, Geschäftsführer at The Hotel Lucerne, responded to this review

Dear Mariia_Terekhina Thank you so much for your great Feedback and Review. We are happy you enjoyed your stay with us and would be delighted to welcoming you back to THE HOTEL, Lucerne. If you come back next time, please order the valet parking Service at the time of booking and we will take care your Garage is reserved for... More 

London, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 9, 2015

a really classy hotel room design- I was genuinely impressed. The service level here was high. I did not have breakfast here, so cannot comment on it. location is good- close to the Bahnhof. I was a bit surprised that the hotel main door closes at midnight, but did not have to wait long for the night watchman

Helpful?
Thank LondW14
ManagerTH, General Manager at The Hotel Lucerne, responded to this review

Dear LondW14 Thank you so much for your Feedback. We are proud and happy you enjoyed your stay with us and hope to welcoming you back soon in our beautiful town. Indeed we close our doors around midnight for security reasons. As you have mentioned, our Night Auditor is on duty and will help you when coming back to the... More 

Mumbai (Bombay), India
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 4, 2015

Its Located just 300 mtrs from station. I haven't stayed in the bigger rooms as we got it here. Rooms were very cosy and huge with beautiful painting on whole ceiling which is one of its main designing feature as it is boutique hotel. Staff was cordial and nice. Must try

Helpful?
Thank kumarvidhani
ManagerTH, General Manager at The Hotel Lucerne, responded to this review

Dear Mr. Vidhani Thank you very much for your Review and Feedback about your stay at THE HOTEL, Lucerne. We are happy you enjoyed it and would be delighted to welcoming you back to Lucerne. Best regards, Dominik Zurbruegg More 

Dallas, Texas
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 29, 2015

This is one of the more unique boutique hotels I've stayed in. Each room has a movie scene on the wall, some of which are a bit odd. I stayed in one of the penthouse rooms, which had a great balcony and view of the city. The staff were helpful and the on-site asian restaurant was good.

Helpful?
Thank GovernorofRome
ManagerTH, General Manager at The Hotel Lucerne, responded to this review

Dear Governorofrome Thank you very much for taking the time to give us Feedback about your stay at THE HOTEL. Indeed, as a Design Hotel we follow the Motto of Autograph Collection Hotels: Exactly like nothing else We would be more than happy to welcoming you again to Lucerne and remain at your entire disposal for any questions you may... More 

Lucerna, Luzern, Switzerland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed October 4, 2015

First of all we were waiting quiet long to order our cocktails, one Mai Tai and one El Paradiso. We were very disappointed of the tasteless cocktails (90% crashed ice). Only 3-4 sips and your cocktails is empty. The Barkeeper is not trained to do such cocktail work and the waiter was bearish as we told her that it has... More 

Helpful?
Thank Fab E
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Fab E With great regret, I take notice of your bad experience at THE LOUNGE in Lucerne. Should you ever not being satisfied in future with any cocktail or drink due to a quality reason of product or production, please ask immediately for a new drink. Your comments will be taken serious and we are going to analyse how... More 

Pittsburgh, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 24, 2015

The first thing we noticed upon arriving at our room was that it smelled of mold. It was musty, and we assumed that we could clear the smell out by opening the window. We did this but it didn't completely clear the smell out. To make matters worse, the heat didn't work because the system in the building hadn't yet... More 

Helpful?
1 Thank Nick S
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Nick S With great regret and worry, we take notice of your experience at THE HOTEL Lucerne. Please accept our sincere expression of apology. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that... More 

Melbourne, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 21, 2015

Loved the hotel, the staff was super accommodating - helping with everything from parking, to how to use the blinds, providing a sewing kit, pointing us in any direction we wished to explore. Breakfast is good, easy option if you don't want to leave the hotel on your last morning, and the room was fabulous. We had a balcony that... More 

Helpful?
1 Thank Alohalua
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Alohalua Thank you so much for your great feedback. Of course we took notice of the drains and forwarded it to the maintenance team. We would be more than happy to welcome you again in Lucerne. Yours sincerely Dominik Zurbrügg More 

Onanole, Canada
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed September 14, 2015

We stayed in this hotel for two nights and while the staff were good and engaging there were quite a few drawbacks. I am a Canadian hotel owner and have stayed in many rooms.This was our first stay in a hotel like this.Firstly they have scenes from different movies on the ceiling.While I loved our scene a number in our... More 

Helpful?
2 Thank twinmon
ManagerTH, Geschäftsführer at The Hotel Lucerne, responded to this review

Dear Twinmon Thank you very much for your Feedback, which we highly appreciate. Indeed, the design of Jean Nouvel's THE HOTEL does not meet everybodys taste. However, we take your feedback serious and will bring your issues concerning the rooms and technical equipment to our strategical meeting. We are aware this groups breakfast did definitely not meet our standards and... More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 12, 2015 via mobile

I had been there for 2 days and I wished to be more .. the employees were very helpful to help me to find a wheelchair and try to give me so many options .. thank u for making my stay as a good memory. The only disadvantage is the elevator was one and it was shared by the house... More 

Helpful?
Thank kholoud S
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear kholoud S Thank you very much for your sincere feedback. We are happy you enjoyed your stay and hope you will be able to stay longer the next time. It is a fact, unfortunately, that due to the old building, there is no chance to build a second elevator. Our Housekeeping team is doing the best possible to avoid... More 

Questions? Get answers from hotel staff and past guests. Ask a question

106 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (73)
Viewed
Dining (3)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (23)
Viewed
Bathroom (7)
Viewed
View from room (3)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Dining (6)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Lucerne hotels
0.4 mi away
Hotel Schweizerhof Luzern
0.1 mi away
Renaissance Lucerne Hotel
0.8 mi away
Art Deco Hotel Montana Luzern
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Cascada
Hotel Cascada
#7 of 67 in Lucerne
4.5 of 5 stars 617 reviews
0.3 mi away
Hotel des Balances
Hotel des Balances
#5 of 67 in Lucerne
4.5 of 5 stars 728 reviews
0.1 mi away
Continental Park Hotel
Continental Park Hotel
#12 of 67 in Lucerne
4.0 of 5 stars 318 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay