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Palace Luzern

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Palace Luzern
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979 Reviews from our TripAdvisor Community

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Showing 607: English reviews
Beaver Falls, PA
Reviewed January 14, 2017

We stayed at the Palace Luzern for four wonderful evenings. Everyone from the front desk, the concierge, the bellmen,and the restaurant servers were the best. Not only in competence, but with a wonderful attitude and friendliness and a wonderful grasp of the English language. I would return to Luzern just to stay at the Palace!

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Helpful?
Thank PaulaBeaverFalls_PA
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear PaulaBeaverFalls_PA Thank you very much for your stay and the feedback on Tripavisor. I am glad to hear that you have thoroughly enjoyed your stay for four evenings and that you were satisfied with the service.With pleasure I will forward your compliments to the Palace-Team. We do hope to welcome you again directly on the shores of Lake Lucerne....

Cochran GA
Reviewed January 13, 2017

The Palace is simply a wonderful, accommodating hotel. The staff was outstanding, always helpful and with a "get it done right now" attitude. The breakfast buffet was the best that I have every enjoyed anywhere. Highly recommended.

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Helpful?
Thank Dennis M
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Dennis M Thank you very much for your visit and your lovely feedback on Tripadvisor. I am very happy to learn that you have enjoyed the stay at the PALACE LUZERN. With pleasure I will forward your feedback to my team. It is great to hear that the breakfast buffet is probably the best you ever enjoyed, what a...

Hong Kong, China
Reviewed January 10, 2017

Real luxury hotel with good view and quiet easy access to downtown area since Luzern is a very small town. Spacious room and good services. A good choice for vacation to relax and enjoy the nature. Meanwhile, it's a luxury and cost you $$$$$.

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Thank ElleP987
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear ElleP987 Thank you very much for your visit and the review. It is great to hear that you have thoroughly enjoyed your time with us and you liked the room and the service. It would be our pleasure to welcome you again to our beautiful hotel directly on the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager

Reading, United Kingdom
Reviewed January 9, 2017

We were very lucky to stay here for a night as our Rhine cruise was curtailed due to high water and flooding. WOW, this hotel was incredible, right on shores of Lake. My brother and wife had a corner turret room with lounge etc and fabulous views. My husband and I had a double room, king sized bed, seating, Juliet...

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Helpful?
Thank Lesley C
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Lesley C Thank you very much for your stay with us and your lovely feedback on Tripadvisor. I am very happy to learn that you have enjoyed your stay and that you keep good memories about it. I feel very pleased that you enjoyed the room with the huge bathroom and the balcony with view on the lake and...

Brighton, United Kingdom
Reviewed January 7, 2017

We stayed here over New Year. What a fabulous way to end one year and start another. The room was great and the bed wonderful. The view over the lake was amazing especially with the lights of the Christmas decorations. Location is so good a short walk to the old town and attractions. From the moment we arrived to the...

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Thank SableMable
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear SableMable Thank you very much for your stay over New Year’s eve at the PALACE LUZERN and for sharing your experiences. I am very happy to hear that you have thoroughly enjoyed the Gala dinner at the New Year’s eve, your room with the spectacular lake view and the friendly service. With pleasure I will forward your feedback to...

Reviewed January 3, 2017 via mobile

My new bride & I couldn't have been happier with the exquisite service, amazing location & exemplary 🇨🇭 hospitality! EVERYONE on staff we had a 1 on 1 interaction with was 5 Star! Especially Vanessa, Angelina and the gentleman at the concierge desk!

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Thank Dave B
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Dave B Thank you very much for your lovely feedback on TripAdvisor. I am glad to hear that you have thoroughly enjoyed your stay. With pleasure I will forward your feedback to my team an especially to Vanessa, Angelina and the concierge. We do hope to welcome you back in the hopefully not too distant future. Best regards Raymond...

Mt. Pleasant, Mi
Reviewed December 31, 2016 via mobile

We extended here after a Viking river cruise from Amsterdam to Basel. We spent two nights here. The rooms are large and comfortable with a veer of the lake. Arrange that because it is worth it. The breakfast is nice and has everything.

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Thank jim_mcdonald
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear jim_mcdonald Thank you very much for your stay at the Palace Luzern and for sharing your experiences. I am very pleased to learn that you have enjoyed your 2-nights stay in Lucerne after having experienced alovely Rhine-river cruise. I wish you a Happy New Year and all the best for 2017. Raymond Hunziker General Manager

Orlando, Florida
Reviewed December 31, 2016

Stayed between Christmas and New Years. The greatest of locations...right on the lake with a great lakeview room. Just a short walk into the center and the Chapel Bridge. The greatest of service. We were welcomed with chocolate tea and cookies. A gorgeous hotel. Usually can find a chink in the armor but not this hotel. My highest of recommendations.

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Thank gary k
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear gary k What a great feedback, thank you very much for your stay. I am glad to read that you had a good time between Christmas and New Year with us. It makes me proud to hear, that everything was perfect and I will forward your compliment to my team. I do hope to welcome you back in Lucerne...

Dubai, United Arab Emirates
Reviewed December 30, 2016 via mobile

A short visit with unforgettable experience! A great stay indeed this is what I can say about the few days we spent at Palace Luzern Hotel & quite memorable. Everything was beyond perfect about this hotel. They have a wonderful spa (sauna & steam room) plus relaxation room where you can have a cup of herbal tea & read a...

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Thank WaleedAKAS
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Waleed Al Shawwa Thank you very much for your stay at the Palace Luzern and your lovely feedback. I am very happy that you felt welcome and appreciated at our hotel and that you have enjoyed your time with us. I feel very pleased that the whole team managed to individualize your stay. I have forwarded your comments to...

Reviewed December 26, 2016 via mobile

I was in business in Lucerne for a few days and we stayed at the Palace. This hotel is phenomenal! The staff is very courteous and the service is top notch! The location is outstanding since you can walk to nearly all the local attractions and points of interest. The breakfast every morning was excellent! Really good variety of dishes,...

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Helpful?
Thank Jose O
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Jose O Thank you very much for your stay at the Palace Luzern and your feedback on Tripadvisor. I am very happy to learn that you have enjoyed your stay and that you keep good memories about it. I am looking forward to welcoming you soon again at the shores of Lake Lucerne and wish you all the best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $284 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Luxury Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travelers have asked, with answers from Palace Luzern staff and other travelers.
17 questions
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Questions? Get answers from Palace Luzern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for the lake view - worth it!”
 of 5 bubbles Aliviocasa, 2 weeks ago | Read review
“Lake View Room is something special”
 of 5 bubbles BenM265, 2 weeks ago | Read review
“Overlooking the lake always”
 of 5 bubbles gazzaWarwickshire, 2 weeks ago | Read review
“Defiantly Book a room with Lake View.”
 of 5 bubbles SueyTravelDiary, 3 weeks ago | Read review
“A room overlooking the lake”
 of 5 bubbles JesstwigaL, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question