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Palace Luzern

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Palace Luzern
Palace Luzern
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781 Reviews from our TripAdvisor Community

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Showing 494: English reviews
Ogden, Utah
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment I arrived all my travel stress depleted. I pulled up and was greeted by the most friendly guy ever! He took my car key and escorted me to the reception desk where I was greeted with smiles, a cool wet wash cloth and iced tea. My room wasn't ready yet as I had arrived very early so... More 

Helpful?
Thank Jennifer H
Ascona, Switzerland
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is really nice, especially the view on the lake side with the mountains. The breakfast buffet is excellent. Everything is as you would expect it from an Hotel of this standard. The room has a nice TV-entrateinment system and the minibar is included in the room's price. Although it is not strictly part of the hotel, I recommend... More 

Helpful?
Thank Giorgix3
Las Vegas, Nevada
1 review
3 of 5 stars Reviewed 2 days ago NEW

This is definitely not a 5 star hotel. We were told we were upgraded at check-in. The slanted ceilings in the room made me feel like we were staying in an attic. I bumped my head when I sat in one of the chairs. The twin beds that were pushed together would come apart while sleeping. The tiny bathroom had... More 

Helpful?
Thank chele533
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had a great time, especially since we were upgraded to a suite :) The hotel was full, but you couldn't tell by the level of service. Really enjoyed the staff attention to detail. For example, when they brought back my car from the parking when we checked out, the cleaned the windshield, loaded our suitcases, folded a jacket we had... More 

Helpful?
Thank Oded E
Gosford, Australia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful old style hotel located along the lake about a 10 minute walk to town. Friendly helpful staff. We had a very large room with three big dormer windows that allowed plenty of light and fresh air into the room. Unfortunately the bathroom was a little small and poorly designed with access limited between bathroom door and shower screen door.... More 

Helpful?
Thank Kimberly R
Southlake, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our room was outstanding. We were lucky to be upgraded to a newly renovated suite (thanks AmEx Platnium) beautiful deco with AC that worked great. This is not always the case in Europe. Lake views and mountain views were stunning. The location was perfect because it was close enough to everything to walk but not too close to be in... More 

Helpful?
Thank tahztexas
Doylestown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

While dining with friends who were staying at the hotel, we sat down to dinner at 6p, place our order, at at 8:30p still had not been served. We contacted our waitress and inquired about our food, no response. We then sought out the manager Renae, who explained the kitchen was covering for another part of the hotel, but even... More 

Helpful?
Thank P A
Cardiff, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The strengths of the hotel lie in its position at the lakeside, its ever smiling, willing staff and its management's willingness to spend money to make its old building feel luxurious. We had a large room, overlooking the lake. Pedestrians enjoying the traffic-free boulevard along the lakeside, with steady boat traffic on the lake, complete with a background of most... More 

Helpful?
Thank FelixP227
Bangkok
Level Contributor
119 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We drove from Zurich to Lucerne for the second part of our Switzerland trip and decided on the Palace Luzern. The location of the hotel is prime and easy to find situated right on the lake. There is underground parking, right after the casino but before the hotel, which you can enter and park by yourself. I believe the casino... More 

Helpful?
Thank Adithepv
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Adithepv Thank you so much for your feedback. We are very happy you have enjoyed your stay with us at the PALACE LUZERN together with your family. I am glad that you have enjoyed our prime location and the quality of our breakfast buffet. It is always great to hear when our guests enjoy an excellent sleep. I apologize... More 

Basel, Switzerland
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Absolutely stunning setting on the lake with views of the snowy topped mountains in the distance. An easy stroll along the lakeside to the centre of town, or a pleasant lakeside walk in the other direction towards the Lido. Our room had a small balcony with the most perfect views, a very comfortable bed, nespresso machine and complimentary soft drinks... More 

Helpful?
Thank HRB_UK
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear HRB_UK Thank you very much for your great feedback about your stay at the PALACE LUZERN. We are greatful for your thoughts, as we can always learn from the opinion of our guests in order to maintain our quality standard at a very high level. We are glad you have enjoyed your lake view room with a lovely balcony... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne CH-6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $368 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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