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Grand Hotel National Luzern

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Haldenstrasse 4, Lucerne 6006 Switzerland
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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$355
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Free cancellation until 05/26/22
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$361
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$329
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Traveler (491)
Room & Suite (208)
Dining (36)
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A note from Grand Hotel National Luzern
Updated 04/17/20

About

#12 of 72 in Lucerne
Location
4.9
Cleanliness
4.7
Service
4.4
Value
4.1
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne!
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, French, German
789Reviews14Q+A100Room tips
Traveler rating
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  • 21
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Popular mentions
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Most Recent
Lee R wrote a review Mar 2022
4 contributions1 helpful vote
Fabulous, friendly service from all staff, especially at reception who gave us the full run down on where and how best to visit the local sights. The hotel facilities, location, decor and atmosphere were also outstanding. Very highly recommended.
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Date of stay: March 2022Trip type: Traveled
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Apr 3, 2022
Dear leerO2407IG Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your positive feedback. We are very happy to read that you enjoyed our Hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. We hope to welcome you to Lucerne again in the near future and we send you our best regards from the City of lights. Raimondo Erculiani and Team
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FMLOT wrote a review Mar 2022
New York City, New York33 contributions35 helpful votes
+1
The Grand National Hotel Lucerne is perfect! The location is in a more quiet area of the city yet very central, walkable and easily accessible to everything! The interior is exceptional, elegant and immaculate. The breakfast just charming. Bar area sophisticated! No stone left unturned! The only thing I would suggest is more powerful hair dryer in the guest rooms. The guest rooms were charming with a large modern bathroom! The staff friendly and inviting! I enjoyed being inside the hotel as much as outdoors strolling around the city. Thank you for making my trip to Lucerne wonderful!
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Date of stay: March 2022
Value
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Apr 3, 2022
Dear FMLOT Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. It is our highest aim and the greatest source of motivation for the entire team always to do our very best so that our guests can enjoy an unforgettable stay with us. It is a great pleasure for us to read your positive feedback, and we are proud to have been able to give you a memorable stay. We hope to welcome you to Lucerne again in the near future and we send you our best regards from the City of lights. Raimondo Erculiani and Team
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Mark M wrote a review Mar 2022
Zug, Switzerland175 contributions122 helpful votes
Great location and views but dated rooms, poor facilities, very disappointing restaurants, No atmosphere and mixed service. It could so easily be better with a little more care and attention to service but for now the location was all it had to offer,
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Date of stay: March 2022Trip type: Traveled
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Apr 3, 2022
Dear Mr. MarkmR3245AN Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. We are very sorry, that we could not meet your expectations during your stay. Honest feedback is very important to us and we take it very seriously, that's why your review was forwarded to the concerned departments. Best regards from Lucerne Raimondo Erculiani and Team
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fullprime wrote a review Mar 2022
Marbella, Spain117 contributions92 helpful votes
Beautiful hotel in the best location of Lucerne right by the lake and only a few minutes walk to the old town and other parts of the city. So nice to stay in a hotel that has kept its classic features but gives you the modern luxuries. The bar is beautiful in the evening with pianist and it is a breath of fresh air to other hotels. Open the window in the morning and you have a stunning view of Lake Lucerne and Pilatus Mountain. We ate in the Chinese restaurant in the hotel, fantastic food and service. Cannot wait to come back here again to this wonderful hotel.
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Date of stay: March 2022
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Apr 3, 2022
Dear Fullprime The whole team of the GRAND HOTEL NATIONAL is very grateful for your positive feedback in reference to your recent stay at our hotel. Your overwhelming words about your stay are very pleasing: we always aim to give our guests the very best possible treatment so that they enjoy an unforgettable stay with us. We will happily share your outstanding comments with our entire team and we very much look forward to welcoming you to Lucerne again in the near future. Best regards from “the heart of Switzerland” Raimondo Erculiani and Team
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Spwilson13 wrote a review Dec 2021
Wiesbaden, Germany268 contributions166 helpful votes
Mediocre to poor service for such a highly rated hotel. The rooms are nice and well appointed but the service from staff is lacking. Worst experience was dining at National Restaurant. The wait staff must not understand German nor English since I had to continuously repeat myself. Last morning at breakfast we witnessed other people who arrived after us being served their food first. He does happen when we ordered the same dish before them? Perhaps because my wife is Asian and the others where white we have to wait longer? I think that is the case. Will never return to this place that hires xenophobic staff.
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Dec 21, 2021
Dear Spwilson13 Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your feedback. We are very sorry to read, that your stay at our hotel didn’t meet up with your expectations. We immediately forwarded your remark to the involved department and discussed the source of the happenings. As we are located in the German part of Switzerland all of our staff members, including at the Restaurant, do speak German. The GRAND HOTEL NATIONAL is a very international hotel, so additionally to German they also speak English and various other languages. Regarding the happenings at Breakfast, we are very sorry about the misunderstanding. The situation was as follows: The table next to you did not exactly order the same dish but because they are served on the same etagere it looks rather similar. As their order was already prepared, they got it before you, this was the only reason. We can assure you, that these happenings didn’t have anything to do with you or your wives nationality. Best regards from the shores of Lake Lucerne Raimondo Erculiani and his Team
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AIWIW wrote a review Dec 2021
Houston, Texas606 contributions209 helpful votes
Wonderful place. Good old style set up and decorations. Great location and service. Beautiful lake view and walking distance to all tourist places.. Only complaint was the WiFi did not work and we reported it to front desk.
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Date of stay: November 2021
1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Dec 21, 2021
Dear Aiwiw The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. We look forward to welcoming you to the GRAND HOTEL NATIONAL again in the very near future. Best regards from the city of lights Raimondo Erculiani and his Team
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RGE2012 wrote a review Oct 2021
Sacramento, California146 contributions93 helpful votes
Lovely views of Lake Lucerne from this excellent hotel. We appreciated the proximity to the city center and lake promenade. There are multiple excellent dining choices. The staff are professional and welcoming. Housekeeping is excellent. Bathroom a bit small but the powerful showerhead was so nice. Recommended
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Dec 21, 2021
Dear RGE2012 We would like to thank you for taking the time to give us your feedback. Reading your outstanding comments gives us tremendous pleasure and we will gladly share your glowing praise with our entire team. Positive feedback always spurs us on to continue looking after our guests with full dedication so as to ensure they enjoy an unforgettable stay with us. We hope to welcome you to the GRAND HOTEL NATIONAL again in the very near future. Best regards from “the heart of Switzerland” Raimondo Erculiani and his Team
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Lpfetzer wrote a review Oct 2021
Rhinebeck, New York108 contributions67 helpful votes
We were blessed to stay here for 3 nights in Sept/Oct 2021. We were greeted by the most courteous front desk staff. Our clerk not only checked us in but spent at least 15 minutes showing us a map and planning a route for us to do a walking tour, and a boat tour. The room was absolutely beautiful and spotless with a view of Lake Lucerne. We were able to walk along the promenade and enjoy old town... both only steps from the hotel entrance. The breakfast staff was exceptional, remembering our likes from the first morning. The housekeeping was top notch as was the bell staff. We felt totally spoiled and were treated like royalty for our entire stay.
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Date of stay: October 2021
Service
Room Tip: Lake View room a Must
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Response from Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern
Responded Dec 21, 2021
Dear Lpfetzer Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your positive feedback. Your overwhelming words about your stay at our hotel are very pleasing: we always aim to give our guests the very best possible treatment so that they enjoy an unforgettable stay with us. We will happily share your outstanding comments with our entire team and we very much look forward to welcoming you to Lucerne again in the near future. Best regards from Lucerne Raimondo Erculiani and his Team
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Dale S wrote a review Sep 2021
Tampa, Florida357 contributions115 helpful votes
Situated along the lake, next to the city center, the interior is spectacular. Multiple dining options within the hotel. Very friendly and attentive staff. Our room was HUGE - not common in Europe - included a sitting area, desk, separate clothing room, as large bathroom. One caution the tub walls are very high, so it is a challenge getting in and out of the tub/shower.
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Date of stay: September 2021
Location
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Response from Daniel Garbrecht, Guest Services / Front Office at Grand Hotel National Luzern
Responded Sep 14, 2021
Dear Dale S Thank you very much for your words of praise. We are very pleased that you enjoyed your stay at GRAND HOTEL NATIONAL so much and appreciate that you took the time to express your experience. At our place we continuously strive to meet and exceed our guest’s expectations and we are delighted to forward your positive comments to our entire staff. It is a pleasure to hear that you had an enjoyable time during your stay. We are looking very much forward to welcoming you back in the future. Best regards from the shores of Lake Lucerne Raimondo Erculiani and his Team
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Tamas S wrote a review Sep 2021
Stuttgart, Germany62 contributions75 helpful votes
I have stayed in this Hotel with my Mother for a weekend in August. The hostel is in a good location but is already quite dated. Unfortunately we booked with half board. There was no menu choice, only one type of food was offered. The dinner on Saturday night was a disaster. Salmon was served as an appetizer, it was only lightly fried on the outside, completely raw on the inside. There was a piece of plastic in the dessert. After dinner we were both sick. Unfortunately, my condition kept getting worse, I became feverish during the night and had to vomit several times. I didn’t get better the next day either, but I still had my fever and stomach ache with nausea. My condition was so severe, after returning to Germany, i have to see a doctor, where food poisoning was diagnosed. Since we didn’t eat or drink anywhere outside the hotel, I could only get food poisoning there. After reporting the problem to the hotel, the manager called, who then accused me of just figuring out the whole story and just wanting to get money back from them. During the conversation, he said that he never gives any compensation and I am just lying. I’m sure I’ll never set my foot in this hotel again, but luckily there are many good hotels in Lucerne where similar “surprises” are not to be expected.
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: Avoid this hotel!!!!
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PRICE RANGE
$322 - $443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
41
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Frequently Asked Questions about Grand Hotel National Luzern
Which popular attractions are close to Grand Hotel National Luzern?
Nearby attractions include Hofkirche (0.09 miles), Bourbaki Panorama (0.3 miles), and Max Chocolatier (0.3 miles).
What are some of the property amenities at Grand Hotel National Luzern?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel National Luzern?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel National Luzern?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hotel National Luzern?
Yes, parking is available to guests.
What are some restaurants close to Grand Hotel National Luzern?
Conveniently located restaurants include SCALA RESTAURANT - Art Deco Hotel Montana, Jialu National, and Restaurant Olivo.
Are there opportunities to exercise at Grand Hotel National Luzern?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Grand Hotel National Luzern have airport transportation?
Yes, Grand Hotel National Luzern offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hotel National Luzern located near the city center?
Yes, it is 0.7 miles away from the center of Lucerne.
Are any cleaning services offered at Grand Hotel National Luzern?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel National Luzern?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.