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Grand Hotel National

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Haldenstrasse 4, Lucerne 6006 Switzerland
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (426)
Room & Suite (186)
Dining (22)
Travel safe during COVID-19
A note from Grand Hotel National
Updated 04/17/20

About

#9 of 69 hotels in Lucerne
Location
Cleanliness
Service
Value
Travelers' Choice
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne!
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, German
712Reviews14Q+A100Room tips
Traveler rating
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Popular mentions
debbie40 wrote a review Sep 6
West Midlands, UK190 contributions129 helpful votes
When arriving the entrance had cones in front of it so we had to drive past - we thought there must be another entrance. However there was not and having turned around I had to phone them to ask how to get to the entrance. Having sorted that the valet got all our luggage and took car of the car. We were pleased to get free valet parking because of booking direct with the hotel. Check in was great and we were offered a glass of Prosecco. We were then given a brief look around and actually shown to our room which was available well before check in time. What a lovely welcome. It was our wedding anniversary and they had gone to town with fruit, a bath bomb, petals and water plus a lovely card signed by the staff. We had booked a standard room which was beautiful but very small. There was a fairly large writing desk in there that made it difficult for my husband to walk around his side of the bed. Everything in the room was quality but it was just small. The bathroom was actually pretty large and beautiful with a massive shower head. The only issues we had were at breakfast. 2 of the 3 mornings the waitress took our order and forgot both times to place the order. The third morning we waited 25 mins and had to ask another waiter who was apologetic. The waitress actually came to us and said it was on its way and still nothing after 10 mins. Others arriving much later than us got their breakfasts. We did not think this was acceptable for a 5 star hotel. When mentioning this at check out we just got a sorry. Not really good enough when you pay a high supplement for breakfast here. The hotel is in a great location. We ate dinner at the hotel all 3 days - twice in the National restaurant and once in the Italian restaurant Klinglers. All enjoyable meals although we felt expensive. We had rainy weather so it was just convenient to stay near the hotel.Otherwise we would have eaten more reasonably elsewhere. You are offered water when you check out. All in all a lovely hotel and we would not hesitate to stay here again.
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Date of stay: August 2020
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Response from Guest Relations, Gästeservice/Empfang at Grand Hotel National
Responded 1 week ago
Dear Mrs debbie40 Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would particularly like to thank you for taking the time to share your honest feedback about your recent experience. Our highest aim is to constantly improve our services, therefore feedback is crucial for our hotel and we try to make every customers experience easy and enjoyable. But we agree that your recent experiences are clearly unjustifiable. Those do not meet our standards and it is regrettable for us to hear from them by you. We immediately forwarded your remark regarding the breakfast service to our Food and Beverage department so as to avoid any inconvenience in the future. We promise to offer you better services in the future and we would appreciate to welcome you again to convince you from our better side. Please accept this personal message our apologies and should you have further concerns, we will be always at your disposal. Best regards from Lucerne Tino Wagner Director of Business Development Member of the Board
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GlobeTrotting703219 wrote a review Aug 2020
1 contribution1 helpful vote
Originally booked two nights through booking.com, then was contacted via the hotel as I had some specific requirements due to my partners blindness. After discussion and reassurance about the availabilty of facilities, restaurants, parking etc., they persuaded to upgeade to a more expensive room and cancel my booking through booking.com Well at over £600 per night without breakfast the level of service was appalling. Everyone was indifferent, no attempt whatsoever to engage with the customer. Given that my partner was visually impaired, walks with a white stick, we may as well have been invisible. We were left waiting 45 minutes for a table on the terrace when there were many tables available, but not set. When we did eventually get seated it was next to a party of 3 that were all smoking. We asked to move to the restaurant, but we're told we couldn't as it was already set for breakfast the following day!! This was as 20.45 in the evening! They kept saying they would move us and never did. We had a terrible meal, had to repeatedly aak for the wine we ordered which eventually came half way through our main course. All in all a very poor experience for a so-called 5 star hotel. To add insult to injury when we got the bill we had discovered they had overcharged us for the wine by almost €90! The room was adequate, but small for a suite, the air conditioning didn't really work, the bathroom needed an update. But worst of all was the tiny terrace which had no privacy whatsoever as guests from other rooms could be seen openly, indeed it was easier to hold a conversation with the people from the neighbouring room than my partner largely due to the noise from the air-conditioning which was vented hot air straight on to the terrace making the already hot 35c temperature unbearable, hence rendering the terrace with the 'magnificent' view of the lake unusable. The situation didn't get better, the following morning when breakfast arrived in the room. It was wheeled in on a trolley and unceremoniously dumped. No attempt was made to lay the breakfast our for us or to indeed check we had what we had ordered. We ended up with two lots of cheese, no eggs or toast and no cold milk for the tea. Laughable at €70 for the privilege of eating breakfast in the privacy of your own room. I could go on. I did complain and asked to speak to a Manager and was told none was available. As they had without my permission already taken payment for the room and breakfast, there was little I could do, especially as I had a 6 hour drive ahead of me and was anxious to leave. The receptionist was 'sympathetic' made all the right noises, but offered nothing by way of compensation. Though she did say she would relay my complaint to a manager who would respond by email. 4 weeks on no surprise, but I have heard nothing from the hotel,which sadly doesn't surprise me. It was quite clear that this hotel is run for the staff and to a timetable not for guests. It offers all the outward signs of luxury and comfort, but it flatters to DECEIVE.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Guest Relations, Gästeservice/Empfang at Grand Hotel National
Responded 3 weeks ago
Dear GlobeTrotting703219 We thank you for staying with us at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. Honest feedback is very important to us as it is our highest aim and the greatest source of motivation for the entire team to always do our very best so that our guests can enjoy an unforgettable stay with us. We certainly appreciate your honesty as only those critics serve as a helpful possibility to improve ourselves. Your described happenings are regrettable, and they certainly do not meet our standards to afford the most comfortable stay to all of our international guests. However, the more we also regret that we unfortunately did not have all information you are writing about. Only your comment about the smoker at the neighbor table and a non-possible seat change about what you already spoke with two of our managers that evening, received us upon departure which has been noted very well and was forwarded to the upper management directly. Besides that, these points as well as the additional ones we just have learned about on this platform, have been discussed internal to avoid similar inconveniences in the future. We do try our best to satisfy all our guest’s requests and wishes which we always respect and try to fulfill, especially in these special times. Furthermore, we kindly point out that the GRAND HOTEL NATIONAL is celebrating 150 anniversary this year and we are proud that we can keep the building with its establishment very true to the original. This condition brings along that our property is protected as a historic monument and many facilities are originally from the past, like the balconies. Nevertheless, we do agree that some situation have not been working optimal and we do understand your point of view. You can be sure, that we have taken everything you mention on board and we will work hard on the specific points. Still, it would be a pleasure to welcome you again to the GRAND HOTEL NATIONAL and we would appreciate you giving us a chance to convince you of our improvements. We are wishing you all the best and for further concerns, we will be always at your disposal. Best regards Tino Wagner Director of Business Development Member of the Board
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Karen Savage wrote a review Aug 2020
Amsterdam, The Netherlands934 contributions105 helpful votes
+1
The location is great as it’s right on the lake with great views from the room. The downside is if it’s hot there isn’t AC and open windows allow you to hear the people all night. We also had smoke wafting in from an adjacent room (smoking on their balcony). The rooms are good sized. The bathroom is quite large. Traditional decor. The bed was okay, not the last comfortable (but the temps may have impacted that). The staff was all friendly and helpful (especially the woman working on the terrace - which is quite pretty). Overall I’m not sure I would agree with the 5 star rating. It’s a good hotel but not great (the view is great).
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Guest Relations, Gästeservice/Empfang at Grand Hotel National
Responded Aug 13, 2020
Dear simonnike Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would particularly like to thank you for taking the time to share your honest feedback about your recent stay. Our highest aim is to constantly improve our services, so feedback is always very important to us. For sure, we are 24 hours at your disposal to take care about a comfortable stay. The more we deeply regret that we had no information about your concerns which could have been resolved quickly during your stay. Referring the AC, we kindly advise that all rooms facing the lake are equipped with one, instead the rooms facing the city side have an air circulation. Should it still be to warm in the room, an extra fan is available on request. We are glad, you generally enjoyed a pleasant time with us and it would be our great pleasure to welcome you to the GRAND HOTEL NATIONAL again some day. Best regards Victoria Kupke Guest Relation
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JPP1313 wrote a review Aug 2020
Lyon, France5 contributions1 helpful vote
Amazing hotel and amazing staff. This hotel is clean and beautiful. The staff is amazingly friendly and helpful. Don’t miss this gem. Upon checking they are very helpful. If booking,book direct with the hotel for the many perks.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Guest Relations, Gästeservice/Empfang at Grand Hotel National
Responded Aug 13, 2020
Dear JPP1313 The entire team of the GRAND HOTEL NATIONAL says thank you! We highly appreciate your very praising words about the staff and we are more than happy that you had a tremendously great stay which was to your fully satisfaction. It would be a gerat pleasure to seeing you again in the near future and send you sunny regards from beautiful Lucerne Victoria Kupke Guest Relation
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Salim N wrote a review Aug 2020
70 contributions9 helpful votes
Grand hotel with period decorated rooms but very modern. Rooms were large- service was truly excellent if not exceptional. Rooms were clean and spacious. Beds were very comfortable. Parking is included. Location was excellent marrying the right blend of being o. The lake with easy access to the old town just on the doorstep. Parking was included if booking direct. Breakfast was lovely. Pool was also lovely and outdoor swimming in the lake is minutes away. Highly recommend
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Date of stay: August 2020Trip type: Traveled with family
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Response from Guest Relations, Gästeservice/Empfang at Grand Hotel National
Responded Aug 13, 2020
Dear 214salimn Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your positive feedback. Your overwhelming words about your stay at our hotel are very pleasing: we always aim to give our guests the very best possible treatment so that they enjoy an unforgettable stay with us. Furtehrmore we are very glad to hear that you enjoyed the great benefits for our direct bookers which occasional includs the valet parking. We look forward to welcoming you to the GRAND HOTEL NATIONAL again in the very near future. Our warmest regards from Lucerne Victoria Kupke Guest Relation
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PRICE RANGE
$291 - $502 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
41
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Frequently Asked Questions about Grand Hotel National
Which popular attractions are close to Grand Hotel National?
Nearby attractions include Hofkirche (0.09 miles), Bourbaki Panorama (0.3 miles), and Max Chocolatier (0.3 miles).
What are some of the property amenities at Grand Hotel National?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel National?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel National?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hotel National?
Yes, parking is available to guests.
What are some restaurants close to Grand Hotel National?
Conveniently located restaurants include Restaurant Olivo, Jialu National, and Hotel Hofgarten Restaurant.
Are there opportunities to exercise at Grand Hotel National?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Grand Hotel National located near the city center?
Yes, it is 0.7 miles away from the center of Lucerne.
Are any cleaning services offered at Grand Hotel National?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel National?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel National offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.