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Grand Hotel National

Traveler (357)
Room & Suite (166)
Dining (15)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne!
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
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Room features
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Historic Hotel
Park View
HOTEL CLASS

Location

Full view
93Great for walkers
Grade: 93 out of 100
36Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
551Reviews
368Photos
12Q+A
100Room tips
Traveler rating
  • 335
  • 121
  • 48
  • 30
  • 17
Time of year
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Popular mentions
The hotel, restaurant, bar and staff are wonderful; and, as a frequent visitor, I appreciate the atmosphere and the service. However, there is one issue that I would like to raise as every time I bring guests to the hotel, they all complain about one thing: the dreadful sound
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Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel National
Responded 2 weeks ago
Dear khan765 The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent visit at our hotel and wwe want to use the moment, to say thank you for bringing guests. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. That is also the reason we have already forwarded your comment regarding the music in our Bar National to our Management and Technical Service, to find a solution for this problem. We look forward to welcoming you again to the GRAND HOTEL NATIONAL in the very near future. Best regards from the city of lights Susann Lehmann Haberkorn Guest Relation Manager
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A nice hotel inside by those running the hotel should be ashamed. Do not trust this hotel as we were completely ripped off by them. They scammed us out of over $200 and have left a sour note on our holiday. WOULD NOT recommend!
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Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel National
Responded 2 days ago
Dear Coutinham Thank you very much for your stay at the GRAND HOTEL NATIONAL. We would particularly like to thank you for taking the time to share your honest feedback about your recent stay. It is important to us, that our guest benefit from the best quality while enjoying the historic atmosphere of our rooms in the Empire style. Regarding your claim supposing that we have charged you with an amount of CHF 200.00 not to be justified we would be very grateful if you could contact us at rooms@grandhotel-national.com in order to learn what might have happened and in order to clarify the situation or any possible misunderstanding. Especially as we are not aware of any such incident during your stay. It is always our credo to do our utmost best to ensure a most comfortable stay for our guests and take feedback very seriously in order to improve our services. Therefore we thank you again for taking the time to give us your personal feedback and we hope you enjoyed your stay in Lucerne and it would be a great pleasure to welcome you again. We look forward to hearing from you soon. Best regards from Lake Lucerne Susann Lehmann Guest Relation Manager
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My third time here. The hotel is really nice, rooms are large, beautifully decorated and the view could not be better. We took two rooms and since we are family we requested them to be next to each other. But in spite the availability rooms were not next to each other, and when
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Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel National
Responded 4 weeks ago
Dear Fe19de68 The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. We are very glad to hear that you enjoyed your stay with us and that you were able to spend some memorable days in Lucerne. We will also take note of your recommend regarding the room situation. We were very sorry that we were not able to provide you rooms next to each other from the beginning of your stay. We would be delighted to welcome you again in the future and we send you warm regards from the GRAND HOTEL NATIONAL. Susann Lehmann Haberkorn Guest Relation Manager
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Spent two nights here in early December and it was an excellent choice. Hotel is located about 10 min walk from the station and it's a beautifully scenic walk over the bridge and along the lake. We arrived early and had some welcome drinks and headed to the restaurant for lunch.
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Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel National
Responded Jan 13, 2019
Dear colindkavanagh Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your positive feedback. Your overwhelming words about your stay at our hotel are very pleasing: we always aim to give our guests the very best possible treatment so that they enjoy an unforgettable stay with us. But of course we will also take note and would say thank for your remarks regarding the turndown service, which we will double check with our housekeeping gouvernante. Nevertheless we will happily share your outstanding comments with our entire team and we very much look forward to welcoming you to Lucerne again in the near future. Best regards from Lucerne Susann Lehmann Haberkorn Guest Relation Manager
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We had a great five star experience from start to finish at this hotel and even rearranged the end of our trip to return to Lucerne early to stay another night at this hotel. The room and view was beautiful and comfortable. The staff was friendly and attentive. We highly
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Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel National
Responded Jan 7, 2019
Dear patrickkaroly The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you were able to spend some memorable days in Lucerne. We would be delighted to welcome you again in the future and we send you warm regards from the GRAND HOTEL NATIONAL. Susann Lehmann Haberkorn Guest Relation Manager
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Album Categories
All photosTravelerRoom & SuiteDining Pool & Beach
Panorama of the view from balcony
Only a corner in our room (pardon the mess)
Junior Suite
A toast to the mountains from the balcony
door to Ritz suite room 306
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Dear maryannbuckley23 The main electricity in our hotel is 220 - 230 volts. You should have a look on your device if it is compatible for 110-230 volts. We have adapters available fo these devices. In case you have a device which is not compatible with 230 volts you would need a voltage transformer. Best regards from Lucerne GRAND HOTEL NATIONAL Daniel Garbrecht, Front Office Manager
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Dear nscamera Thank you for your kind request. Yes, nearly all rooms have air condition in the room. Some other have a cooling air circulation system. If you have any further questions please do not hesitate to contact us. Kind regards Your Grand Hotel National
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Dear Merlion42 The hotel itself does not have a gym. We are working together with the Fitnesspark National opposite the hotel and the admission is CHF 25.00 per person/entry for hotel guests (special rate). The tickets are available at the hotel. Best regards Daniel Garbrecht, Front Office Manager
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All our rooms are equipped with hair dryers.
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Dear Jeffrey F Our valet parking service is avaiable at CHF 35.00 per car per day. Best regards GRAND HOTEL NATIONAL Daniel Garbrecht Front Office Manager
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"Always take rooms with views of the lake!"
"Ask for the rooms, with Balcony, facing lake Lucerne"
"lake view rooms"
"Request a Lake view room"
"Rooms with Juliette balconies facing Lake Luzern are the best!"
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PRICE RANGE
$257 - $531 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
41
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