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See all 66 hotels in Lucerne

Grand Hotel National

445 reviews
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Traveler (293)
Room & Suite (145)
Dining (19)
Overview
  • Excellent62%
  • Very good21%
  • Average8%
  • Poor6%
  • Terrible3%
Travelers talk about
“lake lucerne”(33 reviews)
“junior suite”(20 reviews)
“old town”(27 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
All hotel details
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Reviews (445)Write a Review
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199
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14
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All reviewslake lucernejunior suiteold townlake sidelarge bathstunning hoteltrain stationvalet servicea city view roomfive star hotelstar serviceold swiss housefresh fruittravel agentfree upgradetown centrenespresso machine
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1 - 5 of 314 reviews
Reviewed 2 weeks ago via mobile

This is our third hotel on our travels through Switzerland and first two have been wonderful. I can only speak for the city view double rooms and the two I saw are atrocious. I had to change the first room due to a strong leaky...More

Thank pearlash
Response from DanielGarbrecht, Leiter Front Office at Grand Hotel NationalResponded 1 week ago

Dear pearlash Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would particularly like to thank you for taking the time to share your honest feedback about your recent stay. Our highest aim is to...More

Reviewed 3 weeks ago

We stayed in Luzern at the Grand Hotel National from December 19 - 26 and really did not want to come home! What a wonderful hotel, every person we spoke to and were served by was happy, smiling, pleasant and so super helpful. Our room...More

Thank Kathy R
Response from DanielGarbrecht, Leiter Front Office at Grand Hotel NationalResponded 1 week ago

Dear Kathy R We would like to thank you for taking the time to give us your feedback. Reading your outstanding comments gives us tremendous pleasure and we will gladly share your glowing praise with our entire team. Positive feedback always spurs us on to...More

Reviewed 3 weeks ago via mobile

Stayed here 28th December 2017 till Jan 2nd 2018. Old hotel but we'll maintained. This is a classic Swiss hotel.We had a junior suite on the 4th floor overlooking the lake. Room was quite large with a small balcony. Good views over the lake and...More

Thank Peter S
Response from DanielGarbrecht, Leiter Front Office at Grand Hotel NationalResponded 1 week ago

Dear Peter S Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. Honest feedback is very important to us as it is our highest aim and the greatest source of motivation for...More

Reviewed December 11, 2017 via mobile

The hotel building and view is stunning . We stayed here for three nights in a junior suite. It had fantastic views across the lake. Sadly the attention to detail was lacking and we had to keep asking for basics like milk etc. The hotel...More

Thank emma_evans8955
Response from DanielGarbrecht, Leiter Front Office at Grand Hotel NationalResponded 4 weeks ago

Dear emma_evans8955 The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our...More

Reviewed December 6, 2017

First time to Luzern and we stayed at the Grand National. We had a terrific view of the water. Hotel room was very clean and modern. Easy walking to all around town. Shops do close at 6pm so plan ahead.More

Thank myab672016
Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel NationalResponded December 8, 2017

Dear myab672016 Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. Honest feedback is very important to us as it is our highest aim and the greatest source of motivation for the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
$255 - $447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#15 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$255 - $447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#15 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (293)
Room & Suite (145)
Dining (19)
Pool & Beach (2)
Hotel & Grounds (148)
Bathroom (12)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Merlion42
September 17, 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
Dear Merlion42 The hotel itself does not have a gym. We are working together with the Fitnesspark National opposite the hotel and the admission is CHF 25.00 per person/entry for hotel guests (special rate). The tickets are... More
0
Votes
Google Translation
jfranzen77
April 4, 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
All our rooms are equipped with hair dryers.
0
Votes
Google Translation
Jeffrey F
February 26, 2017|
Answer
Response from DanielGarbrecht | Property representative |
Dear Jeffrey F Our valet parking service is avaiable at CHF 35.00 per car per day. Best regards GRAND HOTEL NATIONAL Daniel Garbrecht Front Office Manager
0
Votes
Google Translation
Room Tips
"If possible get a lake facing room - those views of the lake and mountains are unbeatable."
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"A Lake view room would be divine."
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"Junior Corner Suite is perfect. If not that, any room facing the promenade."
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"Ask for a lakeside view"
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