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ibis Styles Luzern City

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#32 of 69 Hotels in Lucerne
GreenLeadersSilver level
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1 room 2 adults 0 children
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ibis Styles Luzern City
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718 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Sydney, Australia
Reviewed January 12, 2016

This hotel is in a good location an easy walk from the main train station. We got a good deal on the hotel and it was good value, however the bed was very poor. This taught me the lesson to check the bed as soon as I get to a room. I only realised that it was uncomfortable when I...

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Helpful?
7Thank B_Moz86
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear client Thank you for taking your precious time to tell us about your experience at our hotel in lucerne. I am very sorry to hear that your experience did not meet your expectations especially concerning the bad quality of your bed. Please allow me to express my sincerest apologies. We will see to that and if requested we will...

Reviewed January 12, 2016

Styles: a new Ibis experience for me - and very pleasant, too. This hotel is ideally situated: short bus ride or 10 minute walk from main station and KKL. Very close to old town. Right next door to the Bourbaki Panorama - well worth a visit. Room was comfortable and quiet, with windows that one could actually open (not the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank katherineandmarcog
Peter T, General Manager at ibis Styles Luzern City, responded to this review

Dear Katherine Dear Marc Thank you for taking the time to answer our questionnaire. My employees and myself very much appreciate your positive comments regarding your stay at the hotel ibis Styles lucerne city. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again in near future at our hotel here...

Adelaide, Australia
Reviewed January 2, 2016

In a good location, only 10 minutes from the train station, and close to the river front. We were greeted by the loveliest receptionist, who helped us with the local language, places to eat and what to do. The bed and pillows were very comfortable, and the bed linen very soft. We also loved the fact that the hotel is...

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Helpful?
1Thank Katie S
Peter T, General Manager at ibis Styles Luzern City, responded to this review

Dear guest Mrs. Katie S. Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at our hotel ibis Styles Luzern city. I have shared your comments with the team, especialy our receptionist that you had mentioned, so that they are aware of their contribution in helping to satisfy you...

Arundel, Australia
Reviewed January 1, 2016

Close to the shopping area and tourist spots. Comfortable walking distance. Be prepared this was an expensive area to stop at everything was just a bit dearer than our other stops. Bangers & mash/fish chips averaged $40 aud. A very pretty and pleasant place today visit.

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Helpful?
Thank michael m
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear guest Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the the hotel ibis Styles Luzern city. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients...

Reviewed December 25, 2015

the hotel is good , but the the management have to improve... as when we were having breakfast in the restaurant , the travel groups blocked all the table for their members, we can't get any seat , have to wait until they finished. It was bad experience for us even we also paid .

Review collected in partnership with Accorhotels.com
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Helpful?
Thank K3047IYtonyt
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear guest Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I must agree, we do have plenty of groups staying at the hotel. At our hotel , we strive to provide a...

São Paulo, São Paulo, Brazil
Reviewed December 25, 2015 via mobile

Location was the best about this hotel. It is possible to walk to the main attractions/city centrum. The room and bathroom really need to be renewed. There is a really dirty and smelly carpet that made me sneeze all the time. The bathroom is really ugly. The staff is absent all the time. Sometimes we needed them and could not...

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Helpful?
Thank LiciaRO
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear guest Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the ibis Styles lucerne city , we strive to provide a superior service experience for every customer; therefore your feedback is...

Singapore, Singapore
Reviewed December 15, 2015

Hotel with limited facilities and services. Rooms were small in sizes and location is good. Easily accessible to many places and good public transportations. Trendy and expensive hotel to stay in.....

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Helpful?
Thank Kelvin Y
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear client , Thank you for taking the time to tell us about your experience at our hotel ibis Styles in Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel , we strive to provide a superior service experience for every customer; therefore your feedback is...

Reviewed December 2, 2015 via mobile

Stayed for three night. In the Heart of the luzern city Hotel is very Nice, location also good... Near market and lake of lucern every thing is on walking distance. Not too far from train station. We really enjoyed the stay. Theme of the hotel is very stylish with florescent colors.... We got many indian restaurants nearby from 2 to...

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Helpful?
1Thank PraveenSoni1977
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear guest Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern. We have plenty of families staying with us and we do appreciate children in our hotel very much. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward...

Bangkok
Reviewed December 1, 2015

They first could not find my reservation in the system for over five minutes. The rooms are small like a prison cell. 2 rooms shared 1 balcony, and the balcony had no partition or fence in the middle, so the other guests walk free on the (my) balcony and always look in my room. I could not enjoy privacy, unless...

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Helpful?
1Thank Peter M
Peter T, Manager at ibis Styles Luzern City, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have discussed your issue with the staff and have taken immediate action in this matter. At the ibis Styles in luceren...

Bern, Switzerland
Reviewed November 16, 2015

My stay at ibis Styles Luzern City From 13/11/2015 to 15/11/2015 (2 nights) was a disaster. 1. E-Mail was sent to me before checkout which did not include the 40€ (42 CHF) reduction that was earned by redeeming 2'000 points. I had to have a prolonged discussion at checkout to have this credited to my account. 2. Upon check-in, I...

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Helpful?
Thank Mark S
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train. ... more   less 

Additional Information about ibis Styles Luzern City

Address: Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $111 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Luzern City 3*
Number of rooms: 115
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Also Known As:
Nh Hotel Lucerne
Nh Luzern Lucerne
Hotel Style:
#1 Green Hotel in Lucerne
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Questions & Answers

Here's what travelers have asked, with answers from ibis Styles Luzern City staff and other travelers.
19 questions
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Questions? Get answers from ibis Styles Luzern City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“5th floor seemed nice”
 of 5 bubbles NorthernTraveller53, Dec 14, 2016 | Read review
“go for the rooms with balcony”
 of 5 bubbles 712sarveshb, Oct 19, 2016 | Read review
“Choose another hotel”
 of 5 bubbles iochris, Oct 3, 2016 | Read review
“All the rooms are so colorful and clean!”
 of 5 bubbles _anne_banez, Sep 25, 2016 | Read review
“Ask for a king bed.”
 of 5 bubbles Bhima2013, Sep 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question