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ibis Styles Luzern City

#27 of 67 Hotels in Lucerne
GreenLeadersSilver level
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620 Reviews from our TripAdvisor Community

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Showing 360: English reviews
Mumbai (Bombay), India
Level Contributor
169 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

The stay was good since we were mostly visiting places rather than staying in the hotel, they do not provide porter services, they just provide one 500 ml mineral water and the rest of the time we have to drink the tap water from the toilet, location is good, breakfast is good but they do not have proper air conditioning... More 

Helpful?
Thank SunehaOswal
Auckland, New Zealand
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fantastic location. Good room. Good size and style. Quite modern and definitely clean. Staff were pretty friendly. Food was good. Definitely the selling point for this hotel is it's central location and modern look.

Helpful?
1 Thank meganhpowens
Management response:

Dear Guest "meganhpowens", thank you very much for your stay at our ibis Styles Lucerne City and your great review. We are glad that you have enjoyed the stay in our hotel and we hope to welcome you soon again. with sunny regards from Lucerne Team ibis Styles Lucerne City. More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW via mobile

I would like to share my experience at Ibis Style in Luzern. When I have arrived, the staff was friendly and helpful. This is so good, after a lot of hours for traveling. However, the room is very small, but clean, clear and quiet. So good for sleeping. The place in the breakfast is noisy and it was crowded ,... More 

Helpful?
Thank Humberto N
Management response:

Dear "Humberto N". Thank you for taking the time to share your feedback after your stay at our ibis Styles Lucerne City. We hope to welcome you back to our hotel very soon! with sunny regards from Lucerne! Team of ibis Styles Lucerne City. More 

Brisbane, Australia
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 1 week ago

This is not of the Ibis Styles standards elsewhere we have stayed, but more like basic Ibis Budget. Have stayed at many Accor hotels including a Ibis Styles, but this would be the worst ever encountered. Rooms are so small that it's impossible to store 2 standard bags in a double room without moving bedside tables, the bathroom is even... More 

Helpful?
Thank winwander
Management response:

Dear Guest "winwander" Thank you for taking the time to tell us about your experience at our ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Travelers are raving about these Lucerne hotels

Jakarta, Jakarta Raya, Indonesia
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

I checked in at 1 PM, which is considered to be an exact and proper time for Check-Ins, but the room I got was unorganized as standard. Bed linen was not replaced with a new one. One bottle of wine and empty mineral water on the table. The room has to be renovated very soon because there is a bad... More 

Helpful?
Thank Kelvin S
Management response:

Dear "Kelvin S" Thank you for taking the time to tell us about your experience at our ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our ibis Styles Lucerne City, we strive to provide a superior service experience for every customer; therefore your feedback... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very annoying and rude behaviour from the hotel staff....as we came back to the hotel we searced for the electril kettle which we have brought on our own as the hotel dosnt provide this basic need and we needed it to boil water for the milk of our baby;we realised that the staff confesticated it in our absence and on... More 

Helpful?
2 Thank Azra R
Management response:

Dear "Azra R" Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please kindly be informed, that for hygienic and safety reasons, the use of cooking appliances such as hot pots, electric frying pans, microwave ovens, popcorn poppers,... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is located in the downtown of the city. The hotel is completely suitable for catering the needs of travellers with limited budget. The rooms are well done and spacious. The only thing I disliked is the breakfast. There were very limited choices to offer by them.

Helpful?
Thank Shubhankar B
Management response:

Dear "Shubhankar B" Thank you for the review of our hotel! We are glad that you enjoyed the location and our rooms during your stay and we are sorry that our provided breakfast buffet did not meet your expectations; please allow me to express my sincerest apologies. we would be happy to welcome you again for your next visit at... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We decided to quit the hotel after a night's stay despite having done prepaid booking for 3 days.The rooms are very small and offers no view from the room.Indians who go to switzerland for vacations are expected to have a comfortable standard of living in India and we got this pigeonhole in Switzerland. As we didn't want to spoil our... More 

Helpful?
2 Thank Meenu J
Management response:

Dear guest "Meenu J" Thank you for taking the time to tell us about your experience at our ibis Styles Lucerne City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Excellent location in the middle of the city, in a surprisingly peaceful environment, with all the usual facilities of an Ibis styles. Staff helpful too with local tips and on-street parking was surprisingly easy.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank A TripAdvisor Member
Management response:

Dear guest, We very much appreciate your comments regarding your stay at our ibis Styles Luzern City. We are happy, that our location in the middle of the town, nearby the lions monument and the lake helped you to explore the city. I will share your comments with our team. I am sure that this feedback will serve as an... More 

Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel was good, clean, staff was very cooperative, helpful. Breakfast was very good. But the rooms were very small. There was hardly any space to keep the luggage.The bathroom had a leakage problem, but lucky me, they changed my room which was very small. This hotel is very much near to Lion monument, Old town, so that's a good... More 

Helpful?
1 Thank ZChougule
Management response:

Dear guest "ZChougule", We very much appreciate your positive comments regarding your stay at our ibis Styles Lucerne City. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We are happy, that our central location in town helped you to discover the city. Positive... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train. ... more   less 

Additional Information about ibis Styles Luzern City

Address: Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $148 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Luzern City 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Nh Hotel Lucerne
Nh Luzern Lucerne
Hotel Style:
#1 Green Hotel in Lucerne
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