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Renaissance Lucerne Hotel

982 reviews
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Traveler (324)
Room & Suite (221)
Dining (45)
Overview
  • Excellent56%
  • Very good34%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“great location”(146 reviews)
“train station”(219 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Offers from Renaissance Lucerne Hotel
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Reviews (982)Write a Review
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All reviewsthe mexican restaurantgreat locationtrain stationold townmarriott pointschapel bridgetoblerone chocolatetwo blocksfront desk stafffirst floorsmall lobbydeluxe roomsmall hotelwalk in showerside streetstreet parkingnespresso machine
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321 - 325 of 840 reviews
Reviewed June 23, 2015

We stayed 4n/5d in this hotel in a June weekend. We had a good welcome by Dominik at reception and he also helped us with our luggage to our Suite. It was a nice suite, although not the best I have stayed so far. There...More

3  Thank deepzxk
Response from RenaissanceLucerne, Manager at Renaissance Lucerne HotelResponded June 24, 2015

Dear guest Thank you very much for you stay in Lucerne and to share your experience during your stay at our property. We can assure that we take your valuable feedback seriously. It helps us to improve the level of our service and to scrutinize...More

Reviewed June 21, 2015 via mobile

This little boutique has it all. Location to the train, harbor, old town, restaurants makes this the perfect base for a few days. The Pacifico restaurant attached provides a complete breakfast or late night drink. The rooms are expectedly small and not American, but very...More

Thank Bchtravlr
Response from RenaissanceLucerne, Manager at Renaissance Lucerne HotelResponded June 23, 2015

Dear guest Thank for your stay and to share great feedback with the whole world. We try our best to let the guest check in before our official and guaranteed arrival time at 3pm. Once again we thank you for your wonderful feedback and hope...More

Reviewed June 20, 2015 via mobile

Stayed for 5 nights in one of their Courtyard suites on level 4. The hotel is very close to the Luzern train station, about 5 minutes walk which is major plus point. The lobby / reception area is quite small and quite unlike most Renaissance...More

Thank ackyash
Response from RenaissanceLucerne, Manager at Renaissance Lucerne HotelResponded June 23, 2015

Dear ackyash Thank for your stay and to share great feedback with the whole world. We can assure that we take your valuable comment seriously. It helps us to improve the level of our service and to scrutinize our standard procedures. Best regards from the...More

Reviewed June 19, 2015

We had an excellent stay! We arrived at the hotel almost 24 hrs from leaving home ( love hanging around airports). Luckily the hotel was only around 500 meters away from the train station. The staff greeted us with warm welcoming smiles and of course...More

Thank jbryanjr
Response from RenaissanceLucerne, Manager at Renaissance Lucerne HotelResponded June 23, 2015

Dear Guest Thank you very much for your great feedback. We are very happy that you appreciated our delivered service as a whole. It is our everyday passion to give guests a great time; starting at the entrance and finishing as a positive and memorable...More

Reviewed June 17, 2015

Hotel is in a good location but we had problems with noise from bar music booming below and traffic outside as well as poor air conditioning system. We moved to a new room after midnight but they made us pay $100 extra for the tiny...More

2  Thank Eileen F
Response from RenaissanceLucerne, Manager at Renaissance Lucerne HotelResponded June 19, 2015

Dear guest We would like to thank you for your stay at our Renaissance Lucerne Hotel and your online feedback. First of all, we apologize for disappointing you during your stay. Our property is located in the heart of the city. Therefore we share our...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Meeting Rooms
Business Center with Internet Access
Concierge
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$151 - $343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Lucerne
#8 Luxury Hotel in Lucerne
#8 Romantic Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms
Details
Price range
$151 - $343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Lucerne
#8 Luxury Hotel in Lucerne
#8 Romantic Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms
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Traveler (324)
Room & Suite (221)
Dining (45)
Pool & Beach (2)
Amenities (36)
Family and Play Areas (1)
Questions & Answers
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Vrumbelino1
February 1, 2018|
AnswerShow all 2 answers
Response from ManagerTH | Property representative |
Dear guest, Thank you very much for having chosen the Renaissance Lucerne Hotel for your stay this fall and for being a loyal Marriott Gold Elite Member. Since we are the world's smallest Renaissance Hotel, we do not have... More
1
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JSSMetroD.C.
October 19, 2017|
AnswerShow all 2 answers
Response from ManagerTH | Property representative |
Dear JSSMetroD.C, Thank you very much for the shown interest. Renaissance Lucerne Hotel does not have an executive lounge. As a compensation we offer complimentary continental breakfast for you as a Marriott Gold Elite... More
0
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Merlion42
October 1, 2017|
AnswerShow all 2 answers
Response from Merlion42 | Reviewed this property |
I shall answer my own question, after I returned from my stay in Renaissance Lucerne. I have emailed the hotel to enquire about this. There is no option whereby one can pay for a half-day rate. So, we ended up booking one... More
0
Votes
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Room Tips
"Higher level rooms, ask for room facing street away from court and night club"
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"room with window"
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"Street view offers nice views but noise from corner pub across the way is to be warned."
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"Higher floors will help avoid noise if you're there mid-week although you can't hear much from the..."
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