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Hotel des Balances

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Hotel des Balances
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927 Reviews from our TripAdvisor Community

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Showing 686: English reviews
Sydney
Reviewed 2 days ago NEWvia mobile

My husband and I stayed at Hotel Des Balances for 1 night in January 2017 and could not have been happier with our experience. The hotel is located in Lucerne's old town and is an easy 10 minute walk from the HBF, even with bags. From the moment we arrived to the moment we left, we were made to feel...

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Helpful?
Thank gld1310
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Many thanks for this outstanding review, dear gld1310! We are thrilled to read your kind words about our staff and the restaurant's quality. We would be more than happy to welcome you again on a next stay in Lucerne.

Reviewed 1 week ago NEW

I normally try to find Relais and Chateau hotels, but could not find anything close to this area. Booked this hotel and was very impressed with the service, location and accommodations. Would highly recommend for the discerning traveler, great location and very friendly staff.

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Helpful?
Thank Connie B
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you very much for your fantastic rating! We are happy to hear that you had a great stay and that you appreciated our service and the atmosphere. It would be a pleasure for us to welcome you soon again.

Reviewed 1 week ago

This beautiful hotel is located on the river bank, right in the middle of the beautiful old city center of Luzern. We had a large room on the 4th floor with balcony overlooking the river and the famous wooden Kapellbrücke and Spreuerbrücke. Our room was very comfortable and clean, with very comfortable bed, well stocked mini bar, coffee maker, etc....

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Helpful?
Thank koen j
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear koen j, thank you very much for your magnificent review! We are happy that you had a beautiful stay and enjoyed our attentive service as well as the atmosphere. Wea re already looking forward to your soon return.

Reviewed 2 weeks ago via mobile

Visited Lucerne last November 2016 and stayed at this hotel. It was elegant, comfortable and clean. It was in a very good location. The hotel was near the train station and it was walking distance from all sights in Lucerne. We went there as a family and hotel gave us good memories. We slept soundly and comfortably. I would certainly...

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Helpful?
Thank Bryan E
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Bryan E, thank you a lot for your very good review. It is great to hear that you had a good and comfortable stay with us at Hotel des Balances. We would be very happy to welcome you again.

East Sussex, United Kingdom
Reviewed 2 weeks ago

Our family had an excellent stay. The hotel was most accommodating about our twin baby grand-daughters (3 months) and young grand-sons with room arrangements, cots and roll away bed. This was much appreciated. We had 4 rooms. The family rooms were large but the other two were quite small (although elegant) as were their bathrooms. My only other criticism is...

Review collected in partnership with this hotel
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Helpful?
Thank dianasA9602JB
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you for your positive review, dear dianasA9602JB! We are happy that you appreciate our effort and that you had an excellent stay with us. We hope we can welcome you again in the near future.

Brookfield, Wisconsin, United States
Reviewed 2 weeks ago

Very large and comfortable room with a balcony over looking the Reuss. We had breakfast out there one morning. The bar was very nice and the drink selections were very good. Breakfast was included and quite good. We stayed here two nights, then went up to Mount Pilatus for 2 nights. Des Balances allowed us to leave our major luggage...

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Helpful?
Thank Jack S
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Jack S, thank you so much for your fabulous rating and your kind feedback! We are more than happy to hear that you fully enjoyed your stay and of course we would be happy to welcome you again.

Mumbai (Bombay), India
Reviewed 2 weeks ago via mobile

We stated at the hotel from 3rd April 2016 to 5th April 2016 and to say the hotel was amazing would be an understatement. First, the distance from train station is really very close. Despite having luggage, a toddler and a senior citizen we managed to walk down to the hotel comfortably. The hotel reeks of luxury and class. The...

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Helpful?
Thank Sonal T
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

We thank you very much for your fantastic review, Sonal T. We are thrilled that you had an amazing stay and that everything was to your liking. It is a great pleasure for us that you even recommend our hotel. We are looking forward to your return.

California
Reviewed 2 weeks ago

We paid more for a river view room (I think $240 for one night) as our trip splurge. It was worth it! I should say that we were originally given a 'river view' room on the 5th floor, and there were rooftop columns blocking any view of the water. I'm not normally one to request a new room, but since...

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Helpful?
Thank Lisa G
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thanks a lot for your marvellous review, dear Lisa G! We are very happy that you had a magical time staying with us. We are looking forward to welcome you again.

England, United Kingdom
Reviewed 3 weeks ago

We stayed here as a party of 6 of varying ages over Christmas. Large comfy rooms but with all feather pillows and douvets. You would need to request something different if you don't like those. The rooms overlooking the river are wonderful. But all the rooms are quiet as 8ts in a pedestrainised zone in the old town. Huge, light...

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Helpful?
Thank kootenaylass
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you very much for your excellent review, kootenaylass! It is a pleasure for us that you enjoyed your stay and had a wonderful time. It would be great to welcome you again soon at our hotel!

PDX
Reviewed 3 weeks ago via mobile

We spent two nights here in a Lake View room. We had a small balcony and incredible views of the lake, the mountains and of Lucerne. The location is perfect. We easily walked here from the train station. The staff here are very friendly and helpful. They are thoughtful of details in lauding chocolates and a personalized card in our...

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Helpful?
Thank PDXPdx
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Many thanks for your very good review, dear PDXPdx. We are glad that you have enjoyed your time at the Hotel des Balances. We are looking forward to welcome you again with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 

Additional Information about Hotel des Balances

Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $181 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Des Balances Hotel
Des Balances Lucerne
Hotel Style:
#4 Family Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travelers have asked, with answers from Hotel des Balances staff and other travelers.
10 questions
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Questions? Get answers from Hotel des Balances staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Loved this place”
 of 5 bubbles ConnieB186, 1 week ago | Read review
“Choose a room with river view.”
 of 5 bubbles koenj22, 1 week ago | Read review
“Ask for a balcony overlooking the Reuss. You will have a great view of the city and the Lake (well part of the lake)”
 of 5 bubbles JackS254, 2 weeks ago | Read review
“The most picturesque are overlook the river. However in the summer -the bar terrace is then below you and might be a bit noisy at night”
 of 5 bubbles kootenaylass, 3 weeks ago | Read review
“Ask for a view of the lake and a suite”
  • View from balacony
  • View from Balcony
 of 5 bubbles 651philipv, 4 weeks ago | Read review
5 of 5
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