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Hotel des Balances

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Hotel des Balances
Hotel des Balances
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868 Reviews from our TripAdvisor Community

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Showing 648: English reviews
San Francisco, California
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

The hotel was fancy and well situated along the water. It's a beautiful hotel, but the room was uncomfortably small and I felt the staff wasn't that friendly at breakfast (although the spread was awesome). The wifi was so slow (~5mbps) that I couldn't browse for restaurants or upload my photos to the cloud. It disconnected very often. My experience... More 

Helpful?
Thank jared l
Prague, Czech Republic
Level Contributor
66 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Hardly ever I stayed in a more charming place. Fantastic location in the heart of Luzern, lovely views from the breakfast terrace over the Reuss river to the famous wooden bridge and Mount Rigi, fantastic room, all at all fairy-tale night in Luzern.

Helpful?
Thank ovecka
Misgav
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We struck an unusually hot spell (mid September) and the hotel does not have air-conditioning but they did all the could to make our stay comfortable. The room was nothing special, but it was comfortable. And I enjoyed having an espresso machine in the room. The location of the hotel was perfect for exploring the town. The breakfast needs special... More 

Helpful?
Thank young-fellow
Gaithersburg, Maryland
Level Contributor
109 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We absolutely love this hotel. It's in a magnificent location right in the historic center of Lucerne. The staff was delightful to deal with each and every day. We only ate breakfast in the hotel out on the terrace and it was delicious. Although confusing at first we found the drive to the hotel easy and using the valet was... More 

Helpful?
1 Thank cmangum
Merimbula, Australia
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is a hard review to write as what should have been a 5/5 experience was let down by one critical factor. The hotel was recommended to us on the basis that it is well located and has air conditioning. The hotel itself is a beautiful building in the old town, next to the river. Our room on the top... More 

Helpful?
Thank Kingston58
Balances, Assistant Manager at Hotel des Balances, responded to this review

Dear Kingston58, we would like to thank you for your sincere feedback and are sorry for the inconvenience. At the moment we are evaluating the installation of airconditioning for all our rooms and suites. Therefore we do hope to welcome you back. More 

Tucson
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The building and location are stunning and the people, from reception to bartender were warm, gracious and welcoming. It was hot when we were there and the room was quite warm but they brought a fan which helped. Other than that everything about our stay was wonderful.

Helpful?
Thank AZseekingwater
Balances, Assistant Manager at Hotel des Balances, responded to this review

Dear AZseekingwater, thank you very much for your great review and your compliments to our team. We are glad that you have enjoyed your stay with us! Sunny greetings from Lucerne. More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very scenic and the river view was beyond beautiful - stayed for 3 nights and we didn't want to leave the balcony! Located in the historical part of town and enjoyed the relaxing stroll around the hotel. Comfortable and clean room. Supermarket about 2 mins away. Recommended!

Helpful?
Thank wkwil K
Balances, Assistant Manager at Hotel des Balances, responded to this review

Dear wkwil K, thank you very much for your great review! We are proud and happy you enjoyed your stay at our hotel and hope to welcoming you again. More 

London, United Kingdom
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is just by the river so it's pointless not spending time either at the restaurant , river view room or lounge balcony by reception to enjoy the spectacular clear river view. It is well located within the old cobbled streets and walking distance to most tourist places ( except to Pilatus ). L' occitane products provided , welcome... More 

Helpful?
1 Thank renee080
Balances, Assistant Manager at Hotel des Balances, responded to this review

Dear renee080, a big thank you for your very nice review. We are glad that you had an unforgettable time with us and are looking forward to your return. Sunny greetings from Lucerne! More 

USA
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a delightful lunch at this hotel on the river in Luzern. The food was excellent. We can recommend the wine list and the specialties of the day. There were a couple of drawbacks, which can easily be remedied: service was slow and we did not feel particularly welcomed. Mind you, we were a bit casually dressed. We were... More 

Helpful?
Thank whitemice46
Balances, Assistant Manager at Hotel des Balances, responded to this review

Dear whitemice46, thank you for your feedback. We are happy that you have enjoyed the food and the great location. There is no particular dress code in the hotel/restaurant and we are sorry that you got the wrong impression there. More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Had a room on the back side. First night we locked from the inside. The next morning leaving early for the golden round trip to Pilatus tried to lock the room, which was impossible. Advised cleaning staff, who called technician to fix this. Before leaving advised reception that room could not be locked. Told it would be fixed. Returned at... More 

Helpful?
1 Thank Manfred E
Balances, Assistant Manager at Hotel des Balances, responded to this review

Dear Manfred E, thank you for taking the time to share your feedback. We totally agree that an unlocked door is unacceptable and we do apologise for the inconvenience caused. We would be happy to welcome you again and show we take these feedbacks seriously. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 

Additional Information about Hotel des Balances

Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $199 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Des Balances Hotel
Des Balances Lucerne
Hotel Style:
#4 Family Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
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