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ibis budget Luzern City

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#33 of 67 Hotels in Lucerne
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ibis budget Luzern City
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1,401 Reviews from our TripAdvisor Community

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Showing 794: English reviews
Valencia, Spain
Level Contributor
99 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for just one night and we knew what we were going to get: a very small room. Indeed it's not a place for a long stay, unless you travel alone. But certainly Luzern is a very expensive city. So unless that you have big money, this is one of the best options near the station with a... More 

Helpful?
Thank isasshax
Northen Colorado
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

I guess I didn't look attentively at photos and was thinking more about budgeting. The first room we got was plain simple feeling like a prison cell.Tiny, with bunk bed ,so you feel claustrophobic on your bed.I stormed down,the guy in training transferred me to a regular guy, who showed me another room It was on upper floor, and was... More 

Helpful?
Thank lvlndtrvlr
Manuel F, General Manager at ibis budget Luzern City, responded to this review

Dear lvlndtrvlr Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations. It is surely sad to read that you found it a mistake visiting us. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore... More 

Singapore, Singapore
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Near to train station, supermarket. Room is not spacious. But have provision to use microwave which most of them are using for cooking. Water, and other eatables are very very expensive inside hotel which us very disappointing.

Helpful?
Thank shankarece
Manuel F, General Manager at ibis budget Luzern City, responded to this review

Dear Shankarece, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Many greetings from Lucerne, Manuel Fajardo General Manager More 

Herentals, België
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The room was clean. The hotel isn't too far from city-center. But other than that it's overpriced for what you get, not mich 'budget' about it. Reception is a bit chaotic, breakfast is poor. I wouldn't go there again.

Helpful?
Thank Annelie C
Manuel F, General Manager at ibis budget Luzern City, responded to this review

Dear Annelie C Thank you for your visit and comment here on Tripadvisor. I am very sorry to read that we did not meet your expectations. As Switzerland in general is very high priced, it may seem that even we as a budget hotel are expensive. I assure you that our prices are very low in comparison to other hotels... More 

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Bonita Springs, Florida
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

This was the tiniest room my husband and I have stayed in and we have been in some small rooms. As another reviewer said, it was like a cruise ship room. At least on a cruise ship you get a closet to have your clothes in. All the Ibis had was a couple of hooks on a wall. The bunk... More 

Helpful?
Thank TravelEuropeGal
Manuel F, General Manager at ibis budget Luzern City, responded to this review

Dear EuropeGal Thank you for your visit and your review. The team and I are sorry to read that we did not meet your expectations. It is true that our rooms are not the biggest. However we promise basic comfort for a bargain price. We deliberately do not offer telephones in the room anymore as these days everybody has his... More 

Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing to be proud about this hotel except the location is extremely central. The rooms are one of the smallest I have seen and the price that you pay is quite on the high side. The staffs are decent and the parking area is quite convenient too. Other than that, I really cannot think of something that I would have... More 

Helpful?
Thank Danny T
Manuel F, General Manager at ibis budget Luzern City, responded to this review

Dear Danny T Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It's a basic room with a nice comfortable bed. Small bath and toilet, and should be sufficient for a quick stay. Price effective given that most other hotels can be quite expensive. Would recommend for a short visit and for folks who are looking out for basic accommodation.

Helpful?
1 Thank Vivek S
Santa Rosa, Philippines
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Rooms are too small, it's like being inside a cruise line cabin. A folded shirt is thicker than what they provide you for as pillow. The shower and the toilet door does not provide any privacy. The hotel is also a long walk to the attractions. At least 15 minute of brisk walk to the central train station. Find an... More 

Helpful?
Thank Kurarisu
Manuel F, General Manager at ibis budget Luzern City, responded to this review

Dear Kurarisu Thank you for you time sharing your experience you made with us. I am sorry that we did not meet your expectations. However I disagree with the explanations you gave. We value every honest comment as we use this as an opportunity to improve our services. Thank you for your visit. Manuel Fajardo General Manger More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Neat, clean, tidy room with a bunk bed. Not too spacious but adequate. The washbasin was in a corner of the room just outside the shower. Nice and Friendly staff at the reception. One can borrow hair dryer and iron after giving a deposit at the reception, and you get back the deposit on returning the appliances. Breakfast is at... More 

Helpful?
Thank S L
Maplewood, New Jersey
Level Contributor
247 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is a budget hotel but clean and the staff friendly. The front desk gave us good directions and suggestions on where to eat. The rooms are relatively small and it does have a bunk bed for the 3rd person. The shower is inside the bedroom as a separate unit than the sink and toilet. It is within walking... More 

Helpful?
Thank Kar C
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff

Additional Information about ibis budget Luzern City

Address: Kellerstrasse 4/6, Lucerne 6005, Switzerland (Formerly Etap Hotel Luzern City)
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $85 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — ibis budget Luzern City 1*
Number of rooms: 128
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Hotel Style:
#1 Best Value Hotel in Lucerne
#3 Green Hotel in Lucerne
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