My wife and I flew into Geneva to hike the Tour du Mont Blanc. We stayed at the Beau Rivage our first night and then came back to spend three days in Geneva before flying home to Chicago. The hotel is a grand hotel providing every service. They stored our formal attire while we were on the hike and when we returned they wrapped presents for a little formal dinner party we threw for some friends from Paris. Everything we asked for they accomplished with precision and grace. The experience was lovely!
While we thoroughly enjoyed our stay at the beautiful Beau Rivage because of its location and view on the lake and it’s beautiful history and artifacts. It’s like being in an old palace on another time and era. The food and beverage in room service as well as their famous La Terrase were excellent to say the least. Where the hotel lost marks for us was in reservation, first room offered had partial view smaller than expected. Not renovated and I kept finding small spiders everywhere. After I have been promised a full lake view and a specific category room initially I was downgraded to a lower category with same price of higher category then when I wanted the category I had initially available that offer suddenly had changed and was no longer available despite me booking and finalizing within 2 days of offer week. Then the room available in my category again was no longer the same it was same size on lower floor with higher price than lower junior suite category. I had to wait till next day where we moved eventually in the beau Rivage suite, newer slightly more spacious ans for sure better view, however it was on lower floor and instead of doing a free upgrade to make up for disappointment and let down they continued to insist on the higher difference with no real special compensation. We moved in room following day very late in afternoon. They had forgotten to provide welcome fruits etc till I called reception.. it’s ok they tried but my expectations of this particular hotel with this historical and old world wealth was not met unfortunately. Also we left message with one staff for a feature that booking her forgot and we found our credit card already deducted for stay with additional difference early morning the day we were leaving and before our official check out or taking our permission to do so. It made me wonder but again added to my disappointment and my impressions of Geneva on the golden days. Sadly none of the staff showed up exceptional.. no personal or personalized attention was given which surprised me for a distinguished boutique an famous hotel like the beau rivage…
The Service and friendliness of this 5* Hotel exceeded my expectations and made my stay comfortable and successful! Great view also from the terrace during breakfast. Comfortable bedding and a large bathroom.
Location really great for walking and boat shuttle usage ! Great service, lovely staff from check-in till check-out, doorman with valet parking excellent. Concierge with excellent help e.g. reserving appointments in boutiques etc. Really good room service, very delicious food in alle restaurants and room service. Tremendous Loft Suite with lake view - all what you need and want for a stay for two ! Massive luxury space and a great bathroom.
It was a nice experince in Geneva. The hotel has a very good position. It has a nice decor and it is very clean. The personale has a great reaction to all your needs. The food was very good, I asume that is a Michelin star restaurant. As a conclusion, I recomand this hotel.