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Grand Hotel Kempinski Geneva

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#23 of 108 Hotels in Geneva
Certificate of Excellence
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Grand Hotel Kempinski Geneva
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771 Reviews from our TripAdvisor Community

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Showing 541: English reviews
Monaco-Ville, Monaco
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

For a 5 Star hotel, it's unacceptable that they charge people for rooms such as these. Either cigarette odors in a non smoking room or 1970's bathrooms that have not been refurbished, how can they allow themselves to have their clients in such rooms? For a 5 Star hotel, it was not very clean. The leather pad in front of... More 

Helpful?
Thank Matty99_99
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. I was very concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, professionalism and hospitality. Please accept my sincere apologies for the inconveniences and needless to say that your observations will be brainstormed with my Operational Department Heads... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love this location with its direct access to Lake Geneva, the views and the close proximity to the other 5 star hotels and Michelin rated restaurants. This property also has a first class spa with a large indoor pool great for lap swimming and workouts. Our room was a spacious corner unit with a peekaboo view of Lake Geneva.... More 

Helpful?
Thank JamesDLaw
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear James, Thank you for staying at the Grand Hotel Kempinski Geneva and for sharing your experience with us on Tripadvisor. We value your feedback and what a pleasure to read that you particularly appreciated our modern and comfortable rooms, our unbeatable view and location and that you also find our staff "friendly". We look forward to welcoming you back... More 

Oxford, United Kingdom
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Grand Hotel Kempinski offers a warm welcome on arrival and in the enormous foyer that looks like a shopping mall. The reception and concierge desks are so close to each other that it is difficult for a newcomer to identify which one to attend. All personnel very helpful. My room overlooking the amazing Jet d’Eau rising from Lake Geneva... More 

Helpful?
Thank AABCtravel
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to post a review on Trip Advisor and for your flattering remarks. Your excellent comments are highly appreciated! The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. We hope to have the pleasure of seeing you again... More 

Iran
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Clean hotel at very nice place. Regular room service. Very comfortable bed.breakfast was full and fresh.nice staff.easy booking without blocking the card with resonable price.very nice view of lake and fountain.........................

Helpful?
Thank atousa_maroofi
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Atousa, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. We are delighted to learn that you particulary appreciated our confortable rooms, great buffet breakfast, professional staff and unbeatable lake view. Most important for us is the overall guest experience, rest assured... More 

Dallas, Texas
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

There are a number of things that you would never expect to see in a Kempinski Hotel. Let's start with the Breakfast. It is in the Restaurant on the second floor. The area is limited and the place is overcrowded. The Staff was overwhelmed with the number of customers. Twice we had to wait for more than 10 minutes to... More 

Helpful?
Thank M A
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. We are sorry to learn that we apparently failed to deliver our normal high standards of service namely at the Breakfast. Needless to say that your observations will be brainstormed with my Operational Department Heads. On the other hand, we are pleased to hear that you... More 

Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It was a long overdue visit so at the last day of our vacation we stayed at this 5 star hotel which is a member of the best hotels in Switzerland. Welcome and Reception was excellent except the receptionist told us she rather speak English or French. So if you speak another language you may brush up your English/French proficiency... More 

Helpful?
Thank tourist_binich
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to make your observations regarding your recent stay at the Grand Hotel Kempinski Geneva. It goes without saying that our daily objective is to improve upon the consistency of our service. It is through comments like yours that assist our teams to go from good to best! We hope to have the... More 

Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My stay at Geneva was brilliant due to the perfect experience of Kempinsky. Recommend Geneva visor to book there but the charge was over value and too expensive. The room was big and comfortable. The staff are trained well for hospitality.

Helpful?
Thank SydDoctor98
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for visiting The Grand Hotel Kempinski Geneva and for sharing your feedback on TripAdvisor. We appreciate your kind remarks on our high class service and are delighted to hear your overall experience at our hotel was positive. We look forward to welcoming you back on your next trip to Geneva. Yours Sincerely, Thierry Lavalley General Manager More 

Hallandale Beach, Florida
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is vey nice hotel with plenty amenities. Very welcoming by the staff and excellent customer service they make sure that you are happy. Pretty location not too far from luxury stores, the only thing I can say food is very expensive in this area but otherwise some of them are worth the price. Use the the pool and ham... More 

Helpful?
Thank judith G
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. We are delighted that you enjoyed our various amenities,excellent customer service and unbeatable location. Be assured that we have shared your feedback with the team and they were very proud indeed. We... More 

Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel more than 5 times for shorts stays and it's one of the best in town. Great service. Clean hotel. The view is the best thing about all hotels on the same street. I highly recommend this hotel for Geneva visitors. Pay more and stay here. Enjoy your trip. Best regards. Dr SD 2016.

Helpful?
Thank sadig d
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for posting​ ​a few lines on Tripadvisor​ ​concerning your recent stay at the Grand Hotel Kempinski Geneva . We are delighted to read that you greatly appreciated ​the quality of service​ and our great view, the best in town. ​We look forward to welcoming you back to Geneva in ​a not too distant future. Best regards,... More 

Doha, Qatar
1 review
5 of 5 stars Reviewed 2 weeks ago

it was awesome experience with lovely breakfast and room service, more over location is the best on this city,,, staff are so kind and very helpful,,, if i will come back here againf,,, definitly i will choose this hotel again

Helpful?
Thank Mahdi J
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our breakfast, room service and incredible location ​are highly appreciated. I will make sure that everyone from the Grand Hotel Kempinski Geneva team will hear your kind words. We hope to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Le Grill
Le Grill
Cuisines: French, European, Steakhouse, International, Grill
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 

Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Price Range: $383 - $1,036 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#20 Luxury Hotel in Geneva
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