I don't think my children will ever forget the welcome they received at this hotel. We stay in approximately forty hotels a year but this has blown every hotel since their birth out of the water! Thank you. Aside from the personalised sweets in the hot air balloon we were treated to a room upgrade as MO members which was fabulous. The room itself was a little bland and could probably benefit from some artwork on the walls but it was super spacious and comfortable. The hotel is in an excellent location, just minutes walk from the shops. The staff are slick and super friendly, they cannot do enough for you. Breakfast was a highlight, not just for the fabulous array of food on offer but for the wonderfully, cheerful manager who seems to have even the busiest service under control. We had an excellent stay in Geneva. If you are a chocolate lover, I highly recommend buying the Choco pass, it was a great way to get to know the city and for once the children didn't moan about walking!…
The hotel was amazing. Especially the staff were very friendly and helpful . Reception did a upgrade for us with an amazing view . Valet parking staff are the best. Also i tried the spa was good too. Highly recommended
Overall, I had a great experience with the Mandarin Oreintal Geneva , staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a honeymoon occasion.
We stayed at the Mandarin in early August and we had a great stay. We were given an upgrade to a Jr Suite with a great view at check in. The breakfast that was brought the room each morning was excellent. The location was very convenient and walking distance to pretty much any part of the city you would want to visit. The staff was very professional and if you needed anything, they'd go out of their way to deliver. Would definitely stay here again.
This hotel is absolutely exceptional with the staff doing everything possible to make the stay comfortable and memorable. Initially I had some issues with my room and when I reported my problem the staff were quick to help and the kindness and understanding of Giuseppe and Eleanor at the front desk was remarkable. The concierge service was also super amazing , Pierre-Felipe, Raphaelle, and Elaine always had the best recommendations for restaurants and places to visit. The bar staff are also just as remarkable with Russell, Lucas, Bryan and Ana Christina doing everything they possibly can to create a pleasant environment for the guests. These guys knew my orders even before I asked for them and they did everything they could to put a smile on my face after a long day of work. Really genuine and caring people!. I stayed at the hotel for about 2 weeks and the staff became like family always asking how they can help and what they can do for me and always smiling and showing immense kindness. I would recommend the hotel and I would highly recommend getting to know the staff as they are amazing individuals who work hard and take care of guests with a genuinely kind attitude !…
Very nice hotel, with all services and friendly staff. Walking distance to the old town and all attractions. I would have appreciated if the staff had accepted my request for a late check-out (1 hour more).
We had a very good time in Geneva. The hotel is located in a very good position just a few minutes away from the train station. All the staff were very friendly and professional. Jacques and Guiseppe were very accommodating when we arrived. Food was very good especially at the Bar.
This hotel has everything of a great 5 stars, the comfort, the service and its warm and friendly welcome. The rooms reflect the magnificent architecture of this hotel. It is perfectly located for a business trip to Geneva or simply for a city break to visit the city.
Worst hotel ever. When we arrived at 3pm they told us that one room will be available at 4:30, i told them this will ruin our plan, then i asked them to give us an upgrade, they said that they are fully booked, and then I checked on their website and booking.com it showed that they do have better rooms. After all of this, when we went to our rooms, they all smell like cigarettes and the carpet is so dirty, pictures are attached. We asked for a refund and moved to another hotel which is much better. If you are planning to stay in Geneva, avoid this hotel.
We had an amazing time with some friends. We loved the original cocktails from the house. Especial recognition to Aimara and Suta who were really lovely with us all the time. Congratulations! I will recommend it for sure.