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Mercure Plaza Biel

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#1 of 11 Hotels in Biel
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Mercure Plaza Biel
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297 Reviews from our TripAdvisor Community

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Showing 78: English reviews
Santos, Brazil
1 review
5 of 5 stars Reviewed 1 week ago

The employees are very attentive, specially in the reception. The room are refurbished, almost new and very well located, near Berna. The rooms are very clean. Minor problems in the room that was fixed promptly.

Review collected in partnership with Accorhotels.com

Helpful?
Thank clsfchr
New York City, New York
Level Contributor
73 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a night at the Mercure Plaza during a week-long bicycle trip across Switzerland. Terrific, upscale room, as was the hotel. Welcoming staff. It appears that the hotel is near a sketchy part of town; that's my only complaint. Otherwise, you'll get what you'd expect from one of Europe's top chains.

Helpful?
Thank Mike B
Kfar Saba, Israel
Level Contributor
149 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed one night at the hotel. Arrived late - checkin was quick and efficient. Room was clean and big. shower was great. WiFi was good (around 15Mbps download). Breakfast was basic, but good enough (coffee was tasty) Will book again

Helpful?
Thank Zabook
St. Petersburg, Russia
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located more or less in the centre of this town on the bank of the canal. I had a nice room, bathroom was good, the bed was comfortable. I believe they should improve breakfast - it is absolutely the same all the time and paying more than 150 euro you may expect something bigger. WiFi is ok,... More 

Helpful?
Thank Vasiliy C
Cottbus
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is clean and nice. My was room was rather small, but it was enough. Wifi connection was slow and kept falling. AC worked very well. Breakfast was good. The receptionist still greeted me with a smile even though just some seconds earlier some indian woman (that thought she was more important than she is) was threatning her.

Helpful?
Thank tgois
Athens, Greece
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
4 of 5 stars Reviewed June 12, 2016

The hotel is clean and nice. Rooms are modern and stylish and have all necessary equipment. There's a tea/coffee making set, a safe and a minibar. Bathroom has a bathtub, two sinks all necessary amenities, however, gel, shampoo, body lotion and even a sponge are for 1 person only even in twin rooms. There's free wifi, however it was not... More 

Helpful?
1 Thank Exinya-Aspasia
Taichung, Taiwan
1 review
5 of 5 stars Reviewed April 29, 2016

I stayed at Mercure Biel on this week, it was perfect stay as usual in this hotel, the most wonderful thing is they remember the room I stayed during last time in Aug. 2015, they reserve exact same room for me. thank you Mercure.

Helpful?
Thank TSAIF312
Mercureplaza, Assistant Manager at Mercure Plaza Biel, responded to this review

That's why we are here! pleasing our guest is our very first mission. Thank you for the compliment and see you soon, Chloé More 

Copenhagen, Denmark
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 26, 2016

Definitely a good hotel. Excellent service in the reception. Very friendly and helpfull staff - all with big smiles. Nice room with very good beds. Nice big bathroom with shower. Very clean room. Good thing with the tea and coffee station, was only missing fresh milk. Very good breakfast buffet with an allround selection. Not luxury, but definitely more than... More 

Helpful?
Thank Christian K
Mercureplaza, Public Relations Manager at Mercure Plaza Biel, responded to this review

Dear Christian, Thank you for the great review of our hotel the Mercure Plaza Biel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The team and me, Laetitia Firmino Administrative... More 

Worthing, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

You know where you stand with Mercure hotels. They are very much a copy and paste but that isn't a bad thing. Places like that are all about the staff and they were all very friendly. They spoke perfect English, which was great for my girlfriend as she doesn't speak any other languages. They answer all our questions and check... More 

Helpful?
Thank TonyBN3
Mercureplaza, Public Relations Manager at Mercure Plaza Biel, responded to this review

Dear Gingerbiker1985, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The team and... More 

Helsinki, Finland
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 22, 2016 via mobile

Good location fir my HQ visits. Walking distance to work an nice restaurants in the city. Breakfast is very good as in Switzerland always is. Rooms are clean and do not need renovation yet. Live music in evening bar in jazzich, I like. Hotel can be recommended.

Helpful?
Thank 2012Esa
Mercureplaza, Public Relations Manager at Mercure Plaza Biel, responded to this review

Dear Esa, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Hotel Plaza Biel is situated in the middle of Biel, close to the pedestrian zone and the train station. This 4-star house of world class has 100 comfortable and airconditioned rooms and suites at your disposal and features all comfort. International and local dishes and wines are served in our Restaurant Barrique. A bar, a terrace and a fitness room with sauna are available too.Room facilities: Smoke detector, 220/240 V AC, flat screen, Satellite and cable TV, safe, telephone, free WiFi, RJ25 electrical socket, electric kettle with tea and coffee and air conditioningBathroom facilities:Bathtub or shower, hair dryer, make-up and magnifying mirror, guest amenities. ... more   less 

Additional Information about Mercure Plaza Biel

Address: Neumarktstrasse 40 | Postfach 3376, Biel 2502, Switzerland
Location: Switzerland > Canton of Bern > Biel
Price Range: $123 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Plaza Biel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Mercure Plaza Biel Hotel Biel
Accor Plaza Biel
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