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Best Western Hotelbern

Overview
Zeughausgasse 9, Bern 3011 Switzerland See on map
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
4 Star accommodation
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Rooms
Dec 23Dec 24
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (546)
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252 results
Traveler rating
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LanguageEnglish
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110
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All reviews old town train station central location european standards clock tower would definitely stay here again business trip nice hotel no air conditioning excellent location short walk enjoyed my stay breakfast buffet aare river yogurt single room switzerland
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1 - 5 of 252 reviews
Reviewed 1 week ago via mobile

This hotel is undergoing major renovations. In my opinion it’s not fit for occupancy. Had I known there is no way I would have booked and paid in advance. The staff at the desk were helpful but quite frankly they have no right to charge...More

Date of stay: December 2018
Thank Johnandrews62
Response from HOTELBERN, Leiter Gästebetreuung at Best Western HotelbernResponded 5 days ago

Dear Johnandrews62 Thank you very much for your stay at the Hotel Bern. We deeply regret that you did not enjoy your stay with us. The Hotel Bern is currently being redesigned to offer our guests a modern hotel in the future. By the end...More

Reviewed 1 week ago

Trip Advisor Review: Avoid Hotel Bern if Possible Dates of Stay: September 28, 29, 30 & October 1, 2018 The Best Western Hotel Bern is currently undergoing major renovations that affect all floors. These renovations make a stay at the hotel very unpleasant. When the...More

Date of stay: September 2018
1  Thank paul h
Response from HOTELBERN, Leiter Gästebetreuung at Best Western HotelbernResponded 1 week ago

Good day Paul H Thank you very much for your review. We deeply regret that we did not met your expectations during your stay. In spite of the reconstruction measures we would like to emphasize that the safety of our guests has the highest priority...More

Reviewed 4 weeks ago via mobile

Construction and no warning. A free drink at the bar doesn’t quite make up for the dust in my room and the noise all around my room. Really rude of the hotel to keep rooms open making revenue whilst not blocking off construction areas. Construction...More

Date of stay: November 2018
Thank HHHeather
Response from HOTELBERN, Manager at Best Western HotelbernResponded 4 weeks ago

Dear HHHeather Thank you for your hotel review. We are very sorry that you gained this impression of our service. We would be pleased if you would visit our house again during a new visit after the renovation. Best wishes from Berne, Team Hotel Bern.

Reviewed October 22, 2018

When we maid the reservation, we didn't know that the all hotel is in reformation to put air conditioning. The hotel was under renovation and a mess with noise starting at 8 in the morning which did not allow us to continue sleeping. At reception...More

Date of stay: October 2018
Thank Leonardo O
Response from HOTELBERN, Manager at Best Western HotelbernResponded October 25, 2018

Dear Leonardo O Thank you for your review. We apologize for not being able to enjoy your stay due to the renovation. In Switzerland and in the city hotels it is usual for breakfast to be exclusive. Normally this should be written on your booking...More

Reviewed October 17, 2018 via mobile

Fine if you will be leaving early in the morning but loud construction from 7 30 until 5 pm. Drilling jack hammers banging etc. Also dusty and cables hanging out, workers using the lifts. Beds were comfortable thoughMore

Date of stay: October 2018
Thank Ritchie B
Response from HOTELBERN, Manager at Best Western HotelbernResponded October 25, 2018

Dear Ritchie B Thank you for your feedback. We regret very much that you could not enjoy your stay with us in the hotel. We hope that you will give us another chance and that we can impress you with the renovated hotel. Best wishes...More

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Pool
Beachfront
Free Parking
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Non-Smoking Rooms
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Non-Smoking Rooms
Number of rooms
99
Price range
$147 - $261 (Based on Average Rates for a Standard Room)
Formerly known as
Bern Hotel
Location
Switzerland > Canton of Bern > Bern Mittelland District > Bern
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Non-Smoking Rooms
Number of rooms
99
Price range
$147 - $261 (Based on Average Rates for a Standard Room)
Formerly known as
Bern Hotel
Location
Switzerland > Canton of Bern > Bern Mittelland District > Bern
Photos
Traveler (195)
Room & Suite (284)
Dining (51)
Pool & Beach (1)
Amenities (47)
Business Center & Event Rooms (10)
Family and Play Areas (1)
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Questions & Answers
Ask a question
seadweller80
April 29, 2018|
Answer
Response from keneng | Reviewed this property |
It's in the heart of the old town. Close to markets n train station.
0
Votes
quietgal123
April 10, 2018|
AnswerShow all 2 answers
Response from Pauline D | Reviewed this property |
If you pay by credit card, you have the option if selecting US dollars or Swiss francs. I don't know if they do a currency exchange for cash, but I saw one at the Zurich aurport. This hotel has one "ironing room" on the 4th... More
0
Votes
Lilia A
October 24, 2017|
AnswerShow all 4 answers
Response from Tracy N | Reviewed this property |
No they aren’t, we were provided with a fan but in the hot summer weather it barely provided any relief.
1
Vote
Room Tips
"Find out when remodel is complete"
422jh
Oct 14, 2018
Read review
"I was first offered a room on a lower floor but this felt very dark--one floor up and it was much brighter..."
stefanc410
Aug 26, 2017
Read review
"Rooms on the top floors away from lifts are the most quiet"
LarsDane
Jul 16, 2017
Read review
"My room was in the centre of the building with no outlook but this was fine for one night."
Frances44
Jul 11, 2017
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