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BEST WESTERN Hotelbern

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383 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Pristina, Kosovo
Level Contributor
224 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Right in the middle of town, walking distance from the station and close to the old city, and the river. We had a very bright and cheery room, quite spacious and with a balcony. In the 1914 Volkshaus - largely gutted apart from the facade. Very helpful staff, and a free public transport ticket as a bonus.

Helpful?
Thank diggadoo
Ennetbuergen, Switzerland
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Local and got accessible location in the city center of Bern. Nice location and very tasty finger food, kind and nice service personal. So recommendable place in Bern to run inhouse fairs, briefings and similar events.

Helpful?
Thank Dsteiner73
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Dsteiner73 Thank you too for these positive comments, they are much appreciated. We would be pleased to welcome you back in the nearest future. Kind regards Claudia Mende, Sales & Marketing More 

Illnau, Switzerland
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is good for a weekend. It is right in the middle of the Old Town of Bern, very centrally located. It is marked as a 4-star hotel. I don't like the European system of distributing stars, as this hotel according to me is a 3 star hotel. Room was just ok, rather small, the bathroom with shower very... More 

Helpful?
1 Thank a193991
HOTELBERN, Leiter Gästebetreuung at BEST WESTERN Hotelbern, responded to this review

Dear a193991 Thank you very much for choosing Hotel Bern and for taking time to share your highly appreciated feedback on tripadivisor. We are happy you enjoyed our location and the free public transport. I hope to host you back in a near future. Kind regards Stefanie Zülli, HOTELBERN More 

Hemel Hempstead, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotelbern is in a great spot, close enough to the railway station to walk, a short stroll from the lovely old town, Trams and buses in the immediate vicinity. It is a tidy clean hotel with decent room and a much improved restaurant over the past couple of years. There isn't aircon in the rooms, though to be truthful this... More 

Helpful?
Thank Doj D
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Doj D Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much... More 

Hoboken, New Jersey
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 15, 2016

While the location of the hotel is great (right next to the clock tower), our rooms was dated, small and did not have AC. I think we were probably given one of the smallest room, but it felt like we were staying at a hostel. With that said, the room was very clean as was the bathroom. The lobby makes... More 

Helpful?
Thank ljavier34
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear ljavier34 Thank you for choosing the Hotel Bern as your hotel in Berne. We greatly appreciate your decision to share your valued feedback with us via Tripadvisor. We are pleased to hear you were satiesfied with our staff, Location as well the cleanliness. Furthermore, we thank you as well as for the negative inputs. It always helps us to... More 

Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 12, 2016 via mobile

I think this was the first time we have ever stayed in a chain hotel, usually preferring small boutique places, but this was an unexpected surprise The position is fantastic. Close to everything to see in Bern. The reception welcome was warm and efficient, and our room spacious and bright. Comfortable beds, conplimentary water and chocolate! The decor is eclectic,... More 

Helpful?
Thank Hilary c
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Hilary Thank you for your stay and the following review on booking. It is a pleasure to hear that you have had an enjoyable stay with us and we thank you very much for sharing your feedback with us! We looking forward to welcome you again in our hotel. Warm regards Claudia Mende, Sales & Marketing More 

Austin, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 10, 2016

The hotel is really great. The location can't be beaten: it's a block away from the main plaza with all the restaurants, and a block the other way to the top of Kramgasse, the main street in the old town. It's perfect. We had one of the rooms that faced Marktgasse, which means that we had a "bay window" type... More 

Helpful?
Thank austinmook
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear austinmook First of all we would like to thank you very much for your recent stay in Hotel Bern and for the time you have taken to write us your impressions regarding your stay. Your comments are much appreciated. Receiving honest feedback from our guests is vitally important to us. Also, it is helpful for prospective guests in order... More 

South Lyon, Michigan
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 20, 2016

The good: The staff was attentive, polite, accommodating, and everyone I encountered spoke near perfect English. First rate staff. Very clean. You could not ask for a better location if you're a tourist in Bern. The Bad: No AC, for what they charge to not have air conditioning was a bit shocking to me. 40 franks to park overnight 2... More 

Helpful?
1 Thank sp0rk
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear spürk Thank you for your stay in our hotel and the time you have taken to write a review on tripadvisor. Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. We looking forward to welcome you again in our hotel. Best regards Claudia Mende, Sales & Marketing More 

Oslo, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2016

Very good location! Ok price. The staff were really polite and friendly. The food was fine, good cheese (the staff was serviceminded). The room was ok (312) I could here sounds from the neighbouring rooms though, but it did not drive me nuts.

Helpful?
Thank Norwegian77
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Norwrgian77 We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as... More 

Durham, UK
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 8, 2016 via mobile

We stayed in this hotel for 2 nights in June. Our room was good and clean but the bathroom was quite small and a bit dated. There was no air conditioning unit in the room but we were provided with a fan. Unfortunately this appeared to have been a bit worn and if you had it on a higher setting... More 

Helpful?
Thank SealGirl
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear SealGirl Thank you for being our guest during your recent visit to Berne. We're really pleased to hear that you liked most parts of your stay. We will take note of your other comments and make sure we put more attention to them. We would be pleased if you gave us the chance to welcome you back as our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Price Range: $168 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Number of rooms: 99
Reservation Options:
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Hotel Style:
#6 Romantic Hotel in Bern
#6 Family Hotel in Bern
#6 Luxury Hotel in Bern
#8 Business Hotel in Bern
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