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The Passage

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#8 of 51 Hotels in Basel
Certificate of Excellence
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1 room 2 adults 0 children
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The Passage
The Passage
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480 Reviews from our TripAdvisor Community

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Showing 272: English reviews
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Reviewed 6 days ago NEWvia mobile

We were impressed with the location, service and overall look of the hotel. The front desk girls were awesome. Super helpful with all of our questions! We were there for Fasnacht and had a blast! Would for sure stay there again.

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Thank Shannon H
HOTEL’S FAVORITE REVIEW
Reviewed February 8, 2017 via mobile

I like these boutique hotels. Small but they have really paid attention to the decor of each room so you feel, that you are not in a mass produced Hilton or Marriott. Decor was pleasing on the eye, bathroom was stunning with a full overhead shower which was great. Location was great being very close to the city centre. I...

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Helpful?
Thank Solstar7
About Hotel's Favorite Review
julian_basel, Directeur général at The Passage, responded to this review

Dear Client, Thank you very much for your feedback. It is always nice to hear, when our clients had a wonderful stay at the Passage. Unfortunately we do not offer room service but as you have mentioned we are always cooperative and also like to help our clients order their food. The breakfast is very various. There is no boiled...

Warsaw, Poland
Reviewed 1 week ago

Everything was perfect, even better than expected - good location, great standard of the room (audio equipment was just amazing), the hotel is very clean and the staff is super friendly and helpful. On top of that the gym is very well equipped. Honestly, I felt there like home which is definitely something you are looking for when you've :)

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Thank Vaniliova
Belmont, North Carolina
Reviewed 2 weeks ago via mobile

Nice New clean rooms, great shower. Service was good, pleasant staff. Wi-Fi works very well and a great location close to old town. Overall a very good experience for a boutique hotel. City parking is right across the street.

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Thank Mark S
The Hague
Reviewed 2 weeks ago

This hotel is just great: for its location, between the railway station and the city center, and for its services and design. The room was so spacious, with amazings features, like the shower. The bed, moreover, was very confortable, and it was a delight to found out a nespresso machine available in the room. Look forward to come again!

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Thank Claudio A
Luxembourg City, Luxembourg
Reviewed 2 weeks ago via mobile

Upon arrival we received tickets for public transport (we didn't use them, because everything was close by). The (standard double) room was very clean. The shower was an amazing experience (loved it!). There's a Nespresso machine in the room with cups (free). We also used the gym downstairs which was very luxurious. The locker room was beautiful with sauna, unlimited...

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Thank Feebee1982
Lausanne, Switzerland
Reviewed 3 weeks ago via mobile

The passage is a great place to stay with subtle, cozy and design/ trendy design. The room is super spacious, clean and the staff is sweet and attentive to your needs. When in Basel, it is the place to stay :)

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Thank Mia711
Reviewed February 15, 2017 via mobile

What to say ? Is an hotel.... with a strange design, finding lights in the room is impossible and the bathroom with glass in the room is too much , would like to be impressive instead is a normal one ! Expensive

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Helpful?
Thank Damiano L
julian_basel, Directeur général at The Passage, responded to this review

Dear Mr. Damiano, Thank you for staying with us at Hotel The Passage. Our design is very unique and it differentiates with the other hotels. We could have organized a bedroom transfer, if you have told us the issue after check-in. We are kind and always ready to help our guest in any possible situation. We hope to welcoming you...

Houston, tx
Reviewed January 26, 2017

I stayed here for 3 nights while on business in Basel. The rooms are a nice size, modern, and well appointed. Bathrooms are large and nice. Functionaly, the hotel had a few issues. Urine stained bed cover remained in my room(i take off the sheet cover) throughout my stay despite me leaving it obviously visual on the bed each day...

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2Thank z0u95
julian_basel, Directeur général at The Passage, responded to this review

Dear Guest, Thank you for sharing your opinion on your recent visit at The Passage in Basel. We are firstly pleased to read that you have enjoyed the size of the room but also the modernity and the design. We are estonished to read that you have some issue with your bed sheets. All our rooms are carefully cleaned on...

Reviewed January 24, 2017 via mobile

Easy to get to from train station by bus or walking. Close to grocery store, restaurants and sites. Clean and quiet. Wish there were more pillows on the bed. Nice modern bathroom, free bus passes and Nespresso in room.

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Thank Catherine C
julian_basel, Directeur général at The Passage, responded to this review

Dear Ms. Catherine, It was nice to accommodate you in our Hotel. A pity you did not tell us, that you would have wanted another pillow in your room, because we would have brought gladly a pillow in your room for you. We hope to see you again at Hotel The Passage. Kind regards, Julien Baly General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
In the heart of downtown Basel, experience a unique way of living in Basel, a place of transition between the old and the new city. Close to the main train station and to all major commodities, The Passage will open in the first quarter of 2014. Located on the ancient fortifications, it occupies a unique position in the city. It's your turn to discover The Passage before everyone else does. ... more   less 

Additional Information about The Passage

Address: Steinengraben 51, Basel 4051, Switzerland
Location: Switzerland > Canton of Basel > Basel > Vorstädte
Price Range: $124 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Passage 4*
Number of rooms: 56
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Hotel Style:
#6 Luxury Hotel in Basel
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Questions & Answers

Here's what travelers have asked, with answers from The Passage staff and other travelers.
4 questions
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Barrington, Illinois
Provo, Utah
7 months ago
Buffalo, New York

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Questions? Get answers from The Passage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Courtyard Rooms are quieter and do not overlook the road”
 of 5 bubbles FridayKnights, Jan 10, 2017 | Read review
“Various rooms on offer - check their website”
 of 5 bubbles tracymH7838LK, Dec 14, 2016 | Read review
“quieter rooms are at back of hotel”
 of 5 bubbles dentist320, Nov 2, 2016 | Read review
“We stayed in room 110”
 of 5 bubbles CathyandRod, Oct 20, 2016 | Read review
“Seek Senior Rate when booking”
 of 5 bubbles 975rong, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question