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Swissotel Le Plaza Basel

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#11 of 50 Hotels in Basel
Certificate of Excellence
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655 Reviews from our TripAdvisor Community

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Showing 386: English reviews
Bonn, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

The location is perfectly situated to all that Basel has to offer. The staff are very welcoming and friendly! The rooms are comfortable, the health club and sauna large and fuctional. The lobby, bar and restaurant are very convenient. We always enjoy our stay in Basel and are made to feel very welcome here...like home.

Helpful?
1 Thank a b
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear a b, Many greetings along the river Rhein, from Basel to Bonn. It really makes me proud to read, that you enjoyed your stay, our facilities and our warm swiss welcome. These kind of reviews motivate us to continue our jobs in the ambitious and engaged way, like we do. Please do not hesitate to contact any of us,... More 

Basel, Switzerland
1 review
5 of 5 stars Reviewed January 20, 2015

The Hotel sits in a remarkable yet quiet part of Basel. You can find whatever you need. If not, the staff will find it for you. You will not find a friendlier, more helpful staff anywhere. Period. Go and enjoy.

Helpful?
Thank M M
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear M M, What a kind review! Thank you so much for your words. It shows us that our offers and services -next to our central location – are more than suitable for our guests. Especially, when guests like you choose us as their “second home” when they are here in Basel. It`s really motivating and I will pass on... More 

Bonn, Germany
1 review
5 of 5 stars Reviewed January 18, 2015

I travel to Basel quite often on business and always enjoy my experience at the Swissotel. The rooms are large by Swiss standards and I appreciate the Lavazza coffee machine in my room. The bed is comfortable and the "no extra charge" internet works well. I especially appreciate the health club and sauna during the months when I don't want... More 

Helpful?
Thank CessnaC38
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear CessnaC38, Thank you so much for this wonderful review. My Team and I also would like to thank you for your loyalty and all your praise. I am glad that you enjoyed and hopefully will enjoy your stays with us in the future. The Swissôtel Basel and this wonderful city has a lot give and see. Our Concierge Team... More 

Middle East
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 7, 2015

I like the hotel, the location is exellent close to alot of things and you will found exellent consirge full support and the romm service follow up with every single things and the reception is great welcoming and smiling

Helpful?
Thank Atif Y
Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza Basel, responded to this review

Dear Atifyahya, Thank you very much for your kind words which I have shared with my team. We look forward to your next visit. Sincerely Brigitte Fritz General Manager More 

Southern California
Level Contributor
182 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at the Swissotel in Basel for two night after a river cruise and to visit the Basel Christmas Markets. The hotel is a large modern building across the street from the conference center. The hotel is about a 12 minute walk from old town and 5 minutes away by tram. The hotel provides a travel pass for each... More 

Helpful?
Thank Clete
Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza Basel, responded to this review

Dear Clete, thank you for your detailed and critical assessment. It helps us to improve our services and offers. Also thank you for the nice description and all the praise which i will pass on to my team. I am glad, that we could resolve the room and the noise problem. I was sorry to hear that you were disappointed... More 

McLean, Virginia
Level Contributor
79 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed December 23, 2014

This Swissotel does not live up to the standards of its sister properties. While the hotel is well located and the staff are very friendly, I can not get past the fact that the hotel too well worn for the prices charged. I was in an "enhanced" room for my stay, these are rooms on the 6th floor with "more... More 

Helpful?
Thank fryfrye
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you very much for your rating. It is our goal to exceed guest expectation, therefore we are truly sorry that we did not meet your expectations concerning your stay, especially regarding your room and the restaurant. On behalf of the Swissôtel Le Plaza Basel Team I would like to apologize for any inconvenience we have caused. What... More 

Ayr, United Kingdom
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 20, 2014

We stayed in this hotel for 3 nights whilst visiting the Christmas Markets. We were greeted by a most charming member of staff who booked us in early and gave us access to our room. The hotel is 5 mins from the old town by tram and every guest is issued with a free travel pass for use during their... More 

Helpful?
Thank GrahamandKarin
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you very much for your wonderful review of your stay here in Switzerland. As enthusiastic hosts we take pleasure in pampering you with outstanding quality and personal service. We are glad about your positive opinion and will pass this on to our team. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel.... More 

Toronto
Level Contributor
263 reviews
221 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
4 of 5 stars Reviewed December 20, 2014

We stayed in this hotel for one night before starting a river cruise. The hotel staff was friendly, helpful and spoke English well. Our room was fairly large, with a nice bathroom and comfortable bed. The room amenities were what we expected from a hotel in this price category. Breakfast was excellent with a wide variety of cereals, fruit, breads,... More 

Helpful?
Thank Canadian079
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest First of all we would like to thank you for having chosen the Swissôtel Le Plaza Basel while you stayed in Basel. Also we thank you for having taken the time to share your experience, which you have made all through your stay with us. I especially appreciate your comments about our staff. They are our greatest assets... More 

Salzburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

Very good location right in the city and extremely helpful staff. Nice atmosphere. I could reach all my appointments very well and the breakfast with Swiss newspapers was a good start into the day. Nothing negative to report. Not cheap, but one cannot expect cheap at that site.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank albertd394
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager More 

Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 18, 2014

Really nice hotel. We went with around 40 for business. By the end of the week money had been taken out of around 6 hotel rooms. We reported this and the hotel just said we've asked the staff and they've not taken anything!!!! Stop away

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Stuart W
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Many thanks for having taken the time to evaluate your stay at the Swissôtel Le Plaza Basel. We appreciate your positive and constructive feedback. All kind of comments are crucial for us in order to evaluate and improve our services continuously. Please rest assured we shared your feedback with our entire team, especially the housekeeping team! On behalf... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Basel is not only a Swiss City with a big heart, with a smile on their face people from Basel proudly declare it a major city in pocket size format and they are right. The city by the Rhine offers everything you could wish for in a city trip. Culture and Business go hand in hand and only the sky is the limit. The same holds true should you decide to stay at the Swissotel Basel. No matter if you are traveling to the border triangle, the old town, the Rhine, the musical theatre or to other numerous sightseeing spots in Basel, all of which are in walking distance. Centrally located you will not only enjoy our elegant guest rooms but also real Swiss hospitality. Swissotel Basel provides 238 spacious rooms and suites with satellite LCD TV. Start your day right with a sumptuous breakfast at our Grill 25 restaurant or room service, make use of the complimentary newspaper, free wifi, complimentary use of our Puerovel Sport with a sauna and a steam room. Our concierge team would be delighted to assist in planning a day trip or assist in getting tickets to numerous Events and shows. Additionally our gusts truly value our pillow menu in the guestrooms as well as the espresso machine. Should you feel the need to discover even more of Basel and its surroundings, you can make use of your complimentary mobility ticket, which is provided to you for the duration of your stay to use the public transportation system, even for the day of your arrival and departure. ... more   less 

Additional Information about Swissotel Le Plaza Basel

Address: Messeplatz 25 | 4005 Basel, Basel 4058, Switzerland
Location: Switzerland > Canton of Basel > Basel
Price Range: $134 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Le Plaza Basel 4.5*
Number of rooms: 238
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Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza
Hotel Style:
#7 Luxury Hotel in Basel
#7 Business Hotel in Basel
#13 Family Hotel in Basel
#14 Romantic Hotel in Basel
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