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Pullman Basel Europe Hotel

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#7 of 50 Hotels in Basel
Certificate of Excellence
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Pullman Basel Europe Hotel
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523 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Trinity, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It was absolutely the nicest, cleanest hotel I've ever stayed in and I've traveled abroad many times. The Customer Service was over the top, they bend over backwards for you and the food at the hotel was unbelieveable. The food at this hotel is rated in the Top 3 places to eat in Basel and it is really great! Thank... More 

Helpful?
1 Thank quickstirthis
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear quickstirthis Thank you very much for your visit and your wonderful feedback ! It makes me extremly happy that you had such a great time with us. Especially that you do mention our "unbelieveable" food as well as our excellent service makes me proud. The entire team of the Pullman Basel Europe can`t wait to welcome you back !... More 

Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

1. Location is convenient: choice of public transport around, shops and places of interest etc. Attractive thing is a free ticket for public transport during stay in hotel. 2. Rooms are modern, nicely furnished, nothing extra. The bed is comfortable. Good quality amenities in the bathroom. What is most appreciated - tee/coffee facilities in the room, which in most of... More 

Helpful?
1 Thank LadyGood2016
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear LadyGood2016 We very much appreciate your comments regarding your stay at the Pullman Basel Europe. Thank you very much ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Herts
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed one night in Garden residence at rear of the main building. The double room was comfortable but just one limp pillow on a double bed made me feel lonely! The bathroom was great and TV had large number of channels. But lighting and mirrors for doing hair and makeup were not optimal. The hotel is situated south of the... More 

Helpful?
1 Thank 2random
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear 2random, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We... More 

Redhill, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited Basel for a two-day city break. The staff at the hotel were extremely pleasant, friendly and helpful and the hotel itself offered a high level of comfort. The room was light with a big sliding window opening onto a balcony overlooking a quiet and pleasant roof garden. Bed was extremely comfortable. Added touch of luxury was the 'smart' lighting... More 

Helpful?
1 Thank AndySticklebacks
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear AndySticklebacks Thank you very much for your stay and for your positive and lovely feedback ! It is a great pleasure that you enjoyed our high level of comfort as well as our pleasant and friendly staff. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time, perhaps for your next birthday... More 

Mechelen, Belgium
Level Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel only one night as a stopover to Italy. We had a room facing the garden which was very quiet. The rooms are equipped with domotics ie. different lighting atmospheres at the touch of a button. The breakfast was very rich, though not not as excellent as other Pullman hotels we've stayed in (Koln-germany). The hotel... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JurgenVD
H5921, Responsable relations clients at Pullman Basel Europe Hotel, responded to this review

Dear Jurgen VD, thank you very much for your visit and for your great review ! It is a great pleasure for me that you enjoyed the quiet garden view as well as our very rich breakfast buffet. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius /... More 

Protem, Missouri
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My first night at this hotel, around 10:30PM we realized the shower faucet was broken and after an inspection of the problem by staff, we were moved to another room which was not a king bed, but 2 bed pulled together. Plus the first room shower was a nice walk in type which I prefer. Our new room had a... More 

Helpful?
Thank rward307
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear rward307 I would like to thank you for your review in regards to your recent stay with us and will forward your praise to the evening bar staff. I regret that our hotel did not meet your expectation and apologize for having disappointed you. We always give our best to guarantee guest preferences. Please be aware that this is... More 

United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited Basel as part of our 50th wedding celebrations, staying at the Pullman Basel Europe Hotel for three nights, in a superior room overlooking the garden. The room was large, comfortable and quiet, with a good sized bathroom. All the staff on reception were absolutely superb. However, we must say a big thank you to Patricia, who in addition... More 

Helpful?
Thank Maurice012
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear Maurice012 Thank you very much for your visit and your positive feedback ! Great that you had an excellent time with us celebrating your 50th wedding celebration. I will forward your praise to the entire team, especially to Patricia and I agree she is a star. The entire team of the Pullman Basel Europe is looking forward to welcome... More 

Glasgow, United Kingdom
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean and a good size. It was free WIFI and free bottled water in the minibar, which was a great and unexpected benefit. All guests get a free bus pass for the duration of their stay. The room was peaceful and quiet and would have offered a relaxing night. However there is no locally controlled air conditioning.... More 

Helpful?
1 Thank Paul G
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear Paul G Thank you very much for your visit and your feedback ! We were truly sorry to learn of your disappointment. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope you will give... More 

Athens, Greece
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is situated in a central location in Basel. Ideal for both business and leasure trips. Very good atmosphere and surroundings. Behind the hotel you can find a very peaceful and beautiful terrace. An excellent choice.

Helpful?
Thank Vasilis B
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear Vasilis B Thank you very much for your feedback and for choosen the Pullman Basel Europe ! It is a great pleasure for me that you had an excellent time with us. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team More 

Manchester, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Fantastic. We stayed for my 30th birthday on 9/7 for 3 nights. We were upgraded from a classic double to a delux. The front desk were brilliant with their help checking in & out. We also used them for recommendations. The room was spacious & bed very comfortable. Bathroom was huge with slippers & gowns. Free very good quality toiletries.... More 

Helpful?
Thank valleygirl22ukuk
H5921, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear valleygirl22ukuk Wow what a fantastic feedback . Thank you very much ! It is a great pleasure for me that you enjoyed celebrating your 30th birthday with us. I will forward your feedback to the entire team. Great to see that the small touches make a stay brilliant. The entire team of the Pullman Basel Europe is looking forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Location: Switzerland > Canton of Basel > Basel
Price Range: $122 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Agoda, Priceline, Hotwire, ACCOR and Travelocity so you can book your Pullman Basel Europe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Romantic Hotel in Basel
#5 Luxury Hotel in Basel
#6 Business Hotel in Basel
#6 Family Hotel in Basel
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