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Pullman Basel Europe Hotel

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#7 of 51 Hotels in Basel
Certificate of Excellence
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Pullman Basel Europe Hotel
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592 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Warrington
Reviewed 5 days ago NEWvia mobile

From the reception staff through to the chambermaids all the staff are great. Rooms on the garden side mean you can have the window open and rooms with a balcony allow smokers an option (not for me)..... For me this is one of the best nights sleep in Basel I have had ... full size quilts and a super comfy...

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Helpful?
Thank Mand-Stu-Billy-Chaz
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Mand-Stu-Billy-Chaz Thank you very much for choosing once again the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you enjoyed the "best nights sleep" in Basel you ever had with us. The entire team wishes you a nice christmas time and is looking forward to welcome you again. Kind Regards Mark Valerius...

Reviewed 6 days ago NEW

I'm still currently staying at this property and just had to review it now while I remember what I want to say. When we checked in, we were greeted by friendly and smiles from the front desk staff. A gentleman by the name of Mr. Wunderling was very thorough and injected humor in his welcome. He also assured us that...

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Helpful?
Thank Jal F
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Jal F Thank you very much for choosing the Pullman Basel Europe and for your detailed feedback! It is a great pleasure that you had such a lovely time with us especially that you do mention our friendly and smiling staff makes me proud. The entire team wishes you a wonderful christmas period and is looking forward to welcome...

London, United Kingdom
Reviewed 1 week ago

A fantastic, modern hotel with warm interiors, located 5 minutes away from Basel's historic old town. We spent one night here and were given a complementary upgrade, which included a bottle of prose - a lovely gesture by the hotel's staff. The staff themselves were extremely courteous and helpful, and aided us in our quest to not leave Switzerland without...

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Helpful?
Thank Rishi R
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Rishi R Thank you very much for your visit and for your 5 star rating! It is a great pleasure that you had such a lovely time with us. Especially that you mention our courteous and helpful staff makes me proud. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind...

Buelach, Switzerland
Reviewed 1 week ago

Just stayed one night in the beautiful Pullman Basel Europe Hotel. Service at arrival was excellent, even got an upgrade from Classic Room to Deluxe Room, which came unexpected! Moreover, the beds are very comfortable. Located on the other side of the city center, Pullman offers good connections from Claraplatz right to the center in under 10'. Mobility tickets are...

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Helpful?
Thank Fabrizio S
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear Fabrizio S, thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you had such a lovely time with us and that you enjoyed the "excellent" arrival service. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office...

Reviewed 3 weeks ago via mobile

This is really a nice hotel only a few minutes by walk to the Basel Exposition Center. Staff was very friendly and the rooms are good. Try the residences, they are in the backyard and you will have no noises from the streets.

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Helpful?
Thank Dustin S
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Dustin S Thank you very much for choosing the Pullman Basel Europe and for your nice review! It is a great pleasure to read that you enjoyed our central location as well as our friendly staff. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Salt Springs, Florida
Reviewed 3 weeks ago

We were going on a river cruise on the Rhine. The Viking cruise line booked us in and it was a great room. A view of the city and close to transit lines and carnivals. The hotel staff was beyond reproach in service and room cleanliness.

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Helpful?
Thank Emil M
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Emil M Thank you very much for your visit and for your 5 star rating! It is a big pleasure that you had such a loevly time with us. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Greater London, United Kingdom
Reviewed 4 weeks ago

Good and comfortable hotel, friendly and helpful staff. Good location only five minute walk into old town. Underground parking requires parking ticket to be validated by hotel receptiob to obtain reduced rate.

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Helpful?
Thank I4267LPdavidg
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear I4267LPdavidg Thank you very much for staying with us and for your 5 star rating ! Great to read that you enjoyed our central location as well as our friendly and helpful staff. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager &...

Milton Keynes, United Kingdom
Reviewed 4 weeks ago

I had been sent here after our actual hotel overbooked us. Originally annoyed my mind changed when I saw our luxurious room. The staff were really friendly on check in and it was a great location, very easily walk into the centre.

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Helpful?
Thank Chelsea B
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Chelsea B Thank you very much for your visit and for your positive feedback! Great that you enjoyed your luxurious room as well as our friendly staff. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Reviewed 4 weeks ago via mobile

Upon checkin the receptionist didn't greet us at all warmly. Appreciate we don't speak German I would have welcomed her attempting to speak French at least....but to have been rudely ignored and spoken over is an experience I've never seen in my extensive travelling. Many thanks to Vivianne however for mitigating a total loss , she is very warm and...

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Helpful?
Thank Yourstrulyb
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Yourstrulyb Thank you very much for choosing the Pullman Basel Europe and for your feedback! I would like to take the chance to apologize for not welcoming you warmly. I assure you that your feedback has been discussed within my team at the reception and this does not reflect our good standard. Your feedback regarding the room temperature is...

Nevada
Reviewed 4 weeks ago

This Pullman hotel is on the East side of the Rhine River and Old Town is just across the Middle Bridge (Mittlere Bruke) on the West side. You can get there either by walking 15 minutes or so straight down Clarastrasse or by tram (#6 or 14 both ways) in less than 10 minutes to Marktplatz where Rathaus (Town Hall)...

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Helpful?
Thank IVegas
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear IVegas Wow what a detailed and lovely feedback with a 5 star rating, thank you very much! It is a pleasure to read that you enjoyed our central location as well as our modern property and our excellent service. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Location: Switzerland > Canton of Basel > Basel
Price Range: $115 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, ACCOR, Travelocity, Agoda and Odigeo so you can book your Pullman Basel Europe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Romantic Hotel in Basel
#5 Luxury Hotel in Basel
#6 Family Hotel in Basel
#6 Business Hotel in Basel
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Questions & Answers

Here's what travelers have asked, with answers from Pullman Basel Europe Hotel staff and other travelers.
9 questions
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Questions? Get answers from Pullman Basel Europe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms facing the courtyard are quieter if you need absolute silence. Trams run often which may be a problem to some.”
 of 5 bubbles 54jalf, 6 days ago | Read review
“Better take a "garden-side" room, since the hotel is located right next to a tramway (which is not very noisy, but if you can choose)”
 of 5 bubbles 258fabrizios, 1 week ago | Read review
“Free WiFi, quiet rooms,”
 of 5 bubbles 591emilm, 3 weeks ago | Read review
“quite rooms with garden view”
 of 5 bubbles rozasikono, Oct 25, 2016 | Read review
“Get a higher floor facing street for views”
  • The great shower
  • After just entering the room to the left is bathroom, nice huge mirror
  • Bedroom
 of 5 bubbles AmyAmidei, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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