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The worst bed and breakfast I booked this Hotel through Hotels.com as in the small prints say the Check in is at 8pm from 8 to 12 am you have to pay an extra fee that is 25€. I contacted the owner and told him...More
Thank alejandra a
Response from athomelucca, Proprietario at At Home Bed and BreakfastResponded April 15, 2018
Dear guest, we care about our guests and we do all in our possibility to feel good our guests, you know that this review is completely faulse, we informed you at 9 in the morning that night nobody was there after 8pm and we informed...More
We spent four nights in Lucca at this wonderful place and could not have been more pleased.
We booked two rooms for two couples and was placed in their annex. We only had to leave the front door and turn directly into the main piazza...More
Really charming little B and B.
We arrived and lugged our bags up 3 flights of very steep stairs.... however, the staff were lovely and held our bags until check in. We were in the room next to the breakfast room, but this didn't affect...More
We were in Lucca for a few days and stayed in this B&B. The location is great, but the accommodation was extremely substandard.
We were in an annex room. This room is not accurately described on the web site. It is in the annex building,...More
1 Thank Vicky M
Response from athomelucca, Proprietario at At Home Bed and BreakfastResponded June 15, 2017
I am sorry we did not like the location and we can not please everyone.
Ours b&b is an house where we live and in Tuscany and maybe in Italy nobody has fire alarms and smoke there are obligations for these facilities.
We were really looking forward to our stay at Lucca's At Home B&B and were wowed by the location, atmosphere and view onto the Anfiteatro when we arrived but the experience was soured on a few occasions.
The apartment wasn't exactly clean. I don't want...More
2 Thank beeandste
Response from athomelucca, Proprietario at At Home Bed and BreakfastResponded May 31, 2017
Thank you for your comment.
As we clarified by telephone, I should apologize for the misunderstanding, we know that on expedia was reported a wrong price on the transfer from the airport and I paid the cost of the return.
For the noise you say...More