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Hotel Universo

Piazza del Giglio 1, 55100, Lucca, Italy
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448 Reviews from our TripAdvisor Community

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Showing 250: English reviews
Vaxholm, Sweden
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed November 8, 2015

The location is in the middle of the old city with its typical squar. It's really as the time stood still. Unfortunately so did modern technology, wifi, aircond and breakfast options. The room was in deperate need of refurbishing, Very hot room already in June. Ignorant brekfast staff. Aircond almost non existing. WIFI almost not working. Breakfast really a low... More 

Helpful?
1 Thank Bosse W
Greater Manchester, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 26, 2015

Relaxing atmosphere, very helpful staff, room was very comfortable and clean (towels and bed linen changed more often than most hotels). We stayed for 7 days in October and found Lucca to be ideally situated for exploring the area. Good rail links to Pisa and Florence for example. The town itself is full of history and impressive buildings. Two must... More 

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Thank Henry W
Sydney, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 19, 2015

Excellent location, clean & friendly staff. It is 3 star so luxuries not offered. Plenty of restaurants nearby would suggest rather then the hotel restaurant. We were at the end of the season so not many tourists. Lucca a must to see.

Helpful?
Thank Barbara S
Paris, France
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 17, 2015

Hotel Universo stands within the old city of Lucca, just in front of the theater, 5 minutes from the Cathedral, and even less from the shopping area of the city. Located in an old building, it has a lot of potential to become a luxury hotel. The entrance hall has kept its stucco, the rooms are large with high windows.... More 

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Thank luke393
Crawley, England, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 12, 2015

Our Visit to Lucca in early October with a late taste of Summer was brilliant a fascinating place full of History and a Rustic Charm of its own, A chance to see a living Italian Town not spoilt by the Tourism Charade of some places. The Hotel Universo is in an ideal spot to make the most of your stay... More 

Helpful?
Thank Carol D
Ko samui
Level Contributor
136 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed October 8, 2015

A very traditional style hotel. The staff are not the friendliest or very helpfull here. It is in a reasonable location and easy to find upon arrival from the train station. I would recommend hiring bikes which are nearby and can be rented for 3€ per hour. There is no wifi in the rooms and very little in the lobby.

Helpful?
Thank jandaKosamui
UK
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed September 20, 2015

The location is very good as it is a short walk from the train station with luggage etc. The staff I encountered were all pleasant and friendly, but they must receive complaints as a result of the state of the hotel, which is in serious need of renovation and updating. My room was large, the sheets were clean, but everything... More 

Helpful?
1 Thank Artemis29

Travelers are raving about these Lucca hotels

Nakhon Ratchasima, Thailand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 14, 2015

Last time I visited Lucca I chose to stay just outside the walls in a villa. This time I chose the centrally situated Universo. We arrived at 13:00 to be told no check-in until 14:00. On check-in we were advised that the advertised Wi-Fi only worked in the lobby. At breakfast I asked for alternative to grapefruit juice. I was... More 

Helpful?
Thank stevebengland2015
Eindhoven
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed September 5, 2015

Beautiful historic building in a great location. Ideally located within the walls of Lucca and within walking distance of the train station (10 min.) Charming past glory, but the hotel was in urgent use of a a facelift.. Room and bathroom clean but with tight shower, breakfast very basic, staff not very helpful or friendly.

Helpful?
Thank JeJa2010
Sopot, Poland
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 1, 2015

Hotel is ideally located in the heart of the old town, very nice outside and inside-main hall with reception, but you have to bear in mind that this is a very old building not renovated for a long time what is easy to see. Air conditioning in the rooms but not in the corridors, on hot days it can be... More 

Helpful?
Thank sumisia
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 

Additional Information about Hotel Universo

Address: Piazza del Giglio 1, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Price Range: $76 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universo 3*
Number of rooms: 56
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Also Known As:
Universo Hotel Lucca
Hotel Style:
#7 Business Hotel in Lucca
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