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Hotel Ilaria

#10 of 57 Hotels in Lucca
Certificate of Excellence
Via del Fosso 26, 55100, Lucca, Italy
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Best prices for:1 room 1 adult
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Hotel Ilaria
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817 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is well appointed with nice rooms in a very convenient location within the old walled city. We were able to park on-site for our stay. Parking was €15/day which considering the location is quite reasonable. The location makes exploring the old walled town very easy. The hotel had a tablet loaded with a walking map, with audio directions... More 

Helpful?
Thank David B
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear David, we would like to thank you to have spent you time writing a feedback. Your experience is important to understand our performance and we are happy to know that you enjoyed your stay in Lucca. We hope to see you very soon. Kind regards, Mauro Cusinato. Hotel Manager More 

Paris, France
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2016

We stayed in the hotel overnight as a family. The staff has been nothing but helpful kind and smiling. The hotel is very conveniently located at the entrance of the city inside the walls but right before the start of the ZTL, making it very easy to drive to. Then a valet took care of our car until we left.... More 

Helpful?
Thank eatella
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we would like to thank you to have spent your time reviewing our hotel. We are also glad to know that you had a pleasant stay in Lucca with our services. Hoping to welcome you again at Hotel Ilaria, please accept my best regards. Mauro Cusinato. Hotel Manager More 

Alameda, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 23, 2015

This hotel is located inside the walls on limited access streets which would have been convenient.. The hotel management staff was exceptionally unhelpful ( in fact rude) in providing adequate directions. It was diffiicult enough to access the hotel initially through pedestrian only shopping streets. When we arrived we were told the parking is located a distance from the hotel... More 

Helpful?
3 Thank Eileen115
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, thank you for writing a review about your stay. However we are forced to think that your experience is not authentic because many elements described are absolutely not true. The Hotel is not located in a limited access street and it is just before the limited traffic area. We totally understand that for tourists (foreigns and italians as... More 

Stockport England
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 23, 2015

A 4 night winter stay was just what we needed. The room was large enough and nice and warm. Very clean with daily towel changes. The breakfast was good with both Hot and cold choices. Plenty of Free Coffee and close enough to the centre, yet a very easy walk from the railway station. Would stay here again without doubt.

Helpful?
1 Thank Glyn R
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we would like to thank you for your feedback and we are waiting for you for another pleasant stay in Lucca at our Hotel. Please accept my kind regards, Mauro Cusinato. Hotel Manager More 

West Vancouver, Canada
Level Contributor
5 reviews
4 of 5 stars Reviewed December 21, 2015

Hotel is perfectly situated inside the fortified and charming town of Lucca and located at one of the many intriguing entrances to this fascinating Medieval centre in Tuscany. You must spend at least two days to really enjoy and understand the importance of Lucca within this fascinating region of Italy. The hotel has complimentary bikes, so please take the opportunity... More 

Helpful?
Thank Josie R
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Joie, it was a pleasure for us to have you as Guest at the Hotel Ilaria. Unfortunately the hot tube is not working during the winter time because it is located in the outdoor terrace, so too cold! We really hope to see you as soon as possible, maybe during the hot season! :) Kind regards, Mauro Cusinato. Hotel... More 

Denver
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

This hotel is on a quiet, limited access, street within the walls of Lucca. Lucca is a walking city and the hotel places you right in the middle of any place you'd like to visit. The rooms are good sized, the beds comfortable, the staff very friendly and helpful. Free WiFi, There are many restaurants near the hotel. I don't... More 

Helpful?
1 Thank levyjmd
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we are proud of your rating, thank you so much. We hope to welcome you at Hotel Ilaria in the future. Kind regards, Mauro Cusinato More 

Level Contributor
1 review
5 of 5 stars Reviewed November 25, 2015

A charming small hotel in a charming small city. The room was clean and tidy; everything worked; the staff was courteous and friendly. The breakfast (included) was first-rate, and the breakfast room itself was very pleasant. Coffee and beverages were available all day. Everything in the historic city center is within walking distance (though this is true for many Lucca... More 

Helpful?
Thank Roy C
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we are glad to know that our services and the staff were able to make your stay so pleasant. Lucca and the Hotel Ilaria is waiting for you for another stay in Tuscany. Kind regards, Mauro Cusinato. Manager More 

Level Contributor
3 reviews
2 of 5 stars Reviewed November 24, 2015 via mobile

We at on a vacation to Italy for two weeks. We have a family friend from Lucca who highly recommended this hotel. We were amazed at how nice the hotel was friendly reception. Coffee and pastries all day! Beautiful rooms, very large! We were excited for our three night stay in Lucca!! We booked our stay here for three nights.... More 

Helpful?
Thank Brittany V
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Brittany, we would like to thank you for your review. It is always important to know about our guests experience in order to improve our work. We are really sorry about the misunderstanding but fortunately we had the chance to clarify the situation when you were still here in the Hotel. Nobody had the intention to be rude with... More 

York, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 23, 2015

We brought friends to Lucca to celebrate a special birthday and our decision to stay at Hotel Ilaria was spot on. Communication with reception staff ahead of our stay was warm & friendly, thanks so much to all of you and especially Allesandro. The location of the hotel is just within the city walls and perfectly placed for a stroll... More 

Helpful?
Thank Legsov
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, it was a pleasure to have welcomed you at our Hotel. We can not wait to see you here again to give you another special stay in Lucca! Kind regards, Mauro Cusinato. Manager More 

Monterey Park, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 16, 2015

The front desk is multi-lingual and very professional without being cold. Apples adjacent to the elevator is a bonus. Very nice breakfast buffet and room comfort was good. I love the location just outside the old Roman gate but inside the main Lucca wall. I had a bit of an incidence with mosquito bites and the front desk was very... More 

Helpful?
Thank Onechiquita
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we would like to thank you for rating our hotel. Your information are usefull in order to improve our services and offer you a better stay. Regarding the heating, in november we have to switch over to winter controls so the air conditioning is not working. The weather of these days is very unusual because it is normally... More 

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