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Hotel Ilaria

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#4 of 55 Hotels in Lucca
Certificate of Excellence
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Hotel Ilaria
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928 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Leeds
Level Contributor
233 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Visited for 3 nights . We weren't in the main hotel but round the corner in some rooms the hotel own. Room was comfy - mini bar - tea coffee- safe, air con no complaints. Staff in the hotel were all lovely very helpful-nothing too much trouble. Breakfast was good - great choice available- all self service. Drinks ( non... More 

Helpful?
Thank Lou Lou B
Dublin, Ireland
Level Contributor
83 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a three night stay in Lucca and we were so happy to have chosen this hotel! We had a room overlooking the front and it was quiet and a good size. The staff here are fantastic. We got such a warm welcome and even though our room was not ready (it was before 2pm) our luggage was taken... More 

Helpful?
Thank paws2paws
Oxford, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is nicely situated close to the centre o Lucca (a very beautiful city) and restaurants and shops, and also close to the city wall for walking or biking (free bike hire at the hotel). The room and facilities were very pleasant, during the day self-service coffee and cold drinks and snacks are available and Prosecco early evening. A... More 

Helpful?
Thank Ulrike P
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Mr Ulrike, we hope you will have the chance to come back to Lucca and have another nice stay at Hotel Ilaria. Please accept my best regards. Mauro Cusinato. Hotel Manager More 

Glasgow, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We are a family of four, who stayed at the Hotel Ilaria for five nights at the beginning of August 2016. We stayed in both the hotel itself and in the annexe building and can recommend both. All of the staff, from the night porter who welcomed us on the night of our arrival, to the reception staff were superb.... More 

Helpful?
1 Thank Sherlock25
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we are sorry you had to go back to the rainy Glaswow! We are looking forward to see you at Hotel Ilaria again for another enjoyable stay. The staff thanks you for this lovely review! Kind regards, Mauro Cusinato. Hotel Manager More 

Boulder, Colorado
Level Contributor
222 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a great 4 nights at this hotel while attending the Puccini opera festival. Excellent breakfast, snacks and drinks in the evening, air conditioner and wifi in the room worked great. The bathtub with the half glass wall is not a great design and probably not too safe for elder travelers. My only complaint really is that I sent... More 

Helpful?
Thank LuanaRubin
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Mrs Rubin. thank you for this comment. We are glad to know that you had a pleasant stay at Hotel Ilaria during the Puccini Festival, but we are sorry about the laundry service. This service is not inside the hotel, but is provided by an external company. Therefore we will check why your request has not been satisfied. We... More 

Worthing, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Somewhat disappointed when we arrived as I thought it had better facilities than it did, i.e. no bar however having settled in the size of the bedroom was good, exceptionally clean which continued throughout the hotel, great courtyard if you want to relax & read, also great for breakfast. The staff & management were all very friendly and they laid... More 

Helpful?
Thank keith l
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Keith, the Staff all thanks you for having written this review. Thaks for the compliments and expecially for your suggestions which will help us to improve our facilities. We really hope to see you again at Hotel Ilaria. Kind regards, Mauro Cusinato. Hotel Manager More 

London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is in the perfect position for easy access into the maze of streets which make up Lucca without being bang in the middle of the crowds. The rooms are pleasant, not spectacular but perfectly fine for a short stay. Bicycles are free to hire for a sortie round the walls. Breakfast can be a little fraught at busy... More 

Helpful?
Thank windmills27
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we really appreciate your comment and suggestions. We hope to see you soon! Kind regards, Mauro Cusinato. Hotel Manager More 

yorkshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We had booked this hotel as a group of six friends for a long weekend in October with Low Cost holidays. The holiday company went bust and we immediately contacted the hotel who confirmed, in an email, that the reservations were OK and had been already booked through an agency. We breathed a sigh of relief only to receive a... More 

Helpful?
Thank moiYorkshire
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, we are very sorry to read this review because it does not reflect our professional ethics and because we understand your distress condition. Let us explain in "technical terms" what really happened. You have booked a room at Hotel Ilaria through a tour operator. This reservation does not come to us directly from the tour operator but by... More 

Ashford, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This was our second visit to this hotel and were not disappointed. The rooms are clean, staff are friendly and helpful and the location is ideally situated for exploring Lucca. There is a free self service refreshment area in the lobby which provides hot and cold drinks and a few snacks. Breakfast is ample and adequate. Parking is available at... More 

Helpful?
Thank Marcie114
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Guest, really happy to know that this has been your second visit at Hotel Ilaria and that your were not disappointed. I hope there can be a third time for another pleasant stay at Lucca. Kind regards, Mauro Cusinato. Hotel Manager More 

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Standard Apartment (Torre San Gervasio) (39)
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Superior Room (Residenza d'Alba) (74)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 

Additional Information about Hotel Ilaria

Address: Via del Fosso 26, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Price Range: $105 - $720 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Ilaria Hotel Lucca
Hotel Style:
#2 Family Hotel in Lucca
#2 Business Hotel in Lucca
#4 Luxury Hotel in Lucca
#4 Romantic Hotel in Lucca
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