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Grand Hotel Palazzo - MGallery by Sofitel

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Traveler (432)
Room & Suite (237)
Dining (66)
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Overview
  • Excellent43%
  • Very good28%
  • Average13%
  • Poor8%
  • Terrible8%
Travelers talk about
“rooftop pool”(7 reviews)
“facing the sea”(4 reviews)
“top floor”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from Grand Hotel Palazzo – MGallery by Sofitel
Offers & Announcements: Package Deal
Offers from Grand Hotel Palazzo – MGallery by Sofitel
Offers & Announcements: Package Deal
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Reviews (534)
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147 results
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37
50
22
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23
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All reviewsrooftop poolfacing the seatop floorjunior suitemany yearssmall poolfabulous hotelgrand old ladysea frontdeep bathtublarge bedthe bed was extremely comfortablehousekeeping staffexecutive chefbreakfast itemsrestaurant barwelcome gift
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1 - 5 of 147 reviews
Reviewed 4 days ago via mobile

Came here for the honey moon hoping for a 5 Star experience and received 3 at best. If someone from the hotel tries to reply with a ‘sorry for your experience but this is a one off.’ Don’t believe them as I added up all...More

1  Thank George S
Hotel's Favorite
Reviewed June 28, 2017 via mobile

My wife and I stayed at the Grand Hotel Palazzo in Livorno for two nights. The establishment is a regal sort of hotel that most likely once served the aristocracy. Its ceilings are vaulted; its common rooms columned. Our room was spacious and comfortable, complete...More

2  Thank Eyeforu
Response from Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded July 1, 2017

Dear guest, thanks for your review and for your time. I'm glad that your stay was positive and I hope you will come back to visit us. We are waiting for you! Regards,

Reviewed 6 days ago via mobile

If you are expecting a 5* stay- don’t stay here. Its 3* at best!!! 25€to use the spa (as 5th floor pool closed) pool which isn’t even a proper pool. 16€ for a fried egg and 25€ to have breakfast in your room . Not...More

2  Thank Anissa R
Response from Direzione D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 2 days ago

Dear Anissa. Almost everyone who has a few complaints, they talk about money. And it's quite embarrassing to remember, every time, that what is not included in the original booking (as in all hotels in the world) is for a fee. These are additional services...More

Reviewed 1 week ago

A classical hotel built 150 years ago as a hotel and it is still a hotel today! Beautiful interior and very well maintained. 5 star interior with 2 restaurants and a roof top swimming pool. Good wifi and facing the sea.More

Thank roryjdoyle
Response from Direzione D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 2 days ago

Good morning roryjdoyle. Thank you for your stay with us and for your (Synthetic but perfect) review. The construction of the hotel dates back to the second half of the nineteenth century, and the recent renovation has retained all aspects of the original construction. We...More

Reviewed 1 week ago

I chose to stay here for the spa and the swimming pool. I arrived mid afternoon and went in search of the spa. It is, basically, a long, dark brown dungeon with a beauty salon. Spa? There is a big jacuzzi. And the worst part...More

1  Thank PlumBailey
Response from Direzione D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 2 days ago

Dear customer. It is normal, in all hotels in the world, that what is not included in the booked rate is charged as extra. I do not understand the wonder of the supplement paid for the use of the SPA and its services. In your...More

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Best Value Properties in Livorno, Italy
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Center with Internet Access
Airport Transportation
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Breakfast included
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
$123 - $523 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Livorno
#1 Romantic Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Business Hotel in Livorno
Room types
Suites, Non-Smoking Rooms
Details
Price range
$123 - $523 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Livorno
#1 Romantic Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Business Hotel in Livorno
Room types
Suites, Non-Smoking Rooms
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Traveler (432)
Room & Suite (237)
Dining (66)
Pool & Beach (27)
Amenities (41)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Anissa R
April 10, 2018|
AnswerShow all 2 answers
Response from Direzione D | Property representative |
We charge only €.5 Including towel and soft drink for the pool in the top floor. For the Spa, we charge different services (if they are not including in the room rate).
0
Votes
Google Translation
Sonyazin
April 7, 2018|
AnswerShow all 5 answers
Response from Direzione D | Property representative |
3-4 hours for 4 people 180 euro approx. Best regards.
1
Vote
Google Translation
Anissa R
March 19, 2018|
Answer
Response from Direzione D | Property representative |
Dear Anissa, The outdoor swimming pool is seasonal . But we hope yes. In anycase, you can use to the pool Spa. If you need to organize a day tour in Firenze and Pisa, please contact the reception. Best Regards.
-1
Votes
Google Translation
Room Tips
"Ask for a room facing the sea with a balcony"
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"Choose a different hotel. Or Airbnb - just don't stay here."
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"Rooms at the front of the hotel have great views but the road is very busy and noisy"
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"rooms with balcony and sea view."
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