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Grand Hotel Palazzo - MGallery by Sofitel

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Viale Italia 195 Terrazza Mascagni, 57127, Livorno Italy
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Traveler (943)
360
Panoramas (13)
Room & Suite (339)

About

#8 of 20 hotels in Livorno
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Grand Hotel Palazzo is an exquisite five-star hotel with breathtaking views of the Tirreno Sea, exuding the luxurious charm of over one hundred years of glorious history.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Car hire
Business Center with Internet Access
Parking
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Pedicure
Solarium
Steam room
Waxing services
Rooftop terrace
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / closet
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more
1,009Reviews44Q+A52Room tips
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Popular mentions
Craig_W_Bend wrote a review Oct 2020
Bend, Oregon19 contributions8 helpful votes
From the minute we arrived, Veronica made us feel like we were in great hands!!! Room upgrade, suggestions for cocktails and dinner, and incredible views from the balcony. Definitely will stay here again. Well done.
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Date of stay: October 2020Trip type: Traveled on business
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Response from Fausto Perincioli, Albergatore at Grand Hotel Palazzo – MGallery by Sofitel
Responded Oct 16, 2020
Dear Mr.Craig, We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager
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H W wrote a review Aug 2020
London, United Kingdom2 contributions1 helpful vote
I get that the buffet breakfast needs to be served by the staff now but letting one guest wait more than 10 min whilst serving everyone else who skip the queue is not ok. My observations is that the Asian and black guests get "overlooked". At one point I had to put my hand up and say excuse me, I have been waiting for 10 minutes, and they kept serving the other people. This has been consistent for every morning of my stay for over a week. I was dreading going to breakfast. Do I need upsetting experiences first thing in the morning, whilst on holidays? No thank you.
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Date of stay: August 2020Trip type: Traveled as a couple
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Emma-Louise W wrote a review Jul 2020
Brussels, Belgium21 contributions10 helpful votes
The outside of the hotel is stunning, very impressive and located on the seafront promenade which makes for lovely walks by the sea. However, the inside is lacking and, as many others have pointed out, is not a 5 star standard. We got a discount deal for our stay thanks to our Accor membership so we weren’t too bothered but I would not(!) have wanted to pay full price for it. - Cleanliness and general housekeeping were poor. The room hadn’t been thoroughly cleaned, there was no complementary water, no information booklet, the complementary toiletries weren’t restocked properly, we were told that bathrobes are only supplied in the suites, etc. - The hotel clearly needs renovation and TLC, e.g. the shower leaked all over the bathroom floor, wallpaper in the bathroom was peeling off, etc. - Customer care was lacking. After arrival, we went to reception with a list of issues to resolve, including the lack of general information/manual in the room and the leaking shower. They promised to send someone but none of our issues were dealt with in the end. They also knew we were Accor Gold members but that didn’t seem to help. - The pool is lovely if you are lucky enough to get a sun-lounger (there aren’t many si get there early!) and just want to sunbathe and dip in the pool to cool off (it’s not big enough to swim in). - Breakfast was disappointing. We went once and didn’t go back. They have a small buffet which is supposed to be served to you, so as to respect Covid measures, but it was understaffed so chaotic and very, very basic (3 star standard). We were also almost shouted at upon arrival by harassed staff trying to deal with a backlog of tables to clear. - The major exception to this review is the concierge Andrea, who was an absolute sweetheart, going out of his way to help us with honest, helpful tips and advice for places to visit and local authentic eateries to try out. Thank you Andrea! :)
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Date of stay: July 2020Trip type: Traveled as a couple
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Sparreny wrote a review Jul 2020
Amsterdam, The Netherlands13 contributions6 helpful votes
The hotel could be great but falls short at every instance. I’m not sure how this is accredited with a 5 star rating as it’s missing basic components and services that you would expect from a 5 star property. No water given in the room (also not for Accor club members?), no turndown service, hardly any staff to be found, pool is only open from 10am and is tiny with very limited sitting options. The check in was fine but not personalised and felt rushed; we were very hot and could of been offered a cold towel or a water like you would in a normal 5 star hotel. At check out I wasn’t asked about the stay and also felt rushed (was the same lady that checked me in). Very dated decor and major investment needed by the owners. Roof top bar could be great but again feels very basic and uninspiring. The only real positive was the concierge / door man Andrea who gave us some great tips and really took the time to help us; thank you Andrea!! Will not return and surprised M Gallery keeps their badge on this hotel. Accor should pull out or get the owners to invest. Has a lot of potential but is far from perfect yet.
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Date of stay: July 2020Trip type: Traveled with friends
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Discover341666 wrote a review Jul 2020
1 contribution
After our initial disappointment, we queried whether the room we were given was a superior as per our booking. All website photos showed superior rooms with walk-in shower, necessary as I have knee problems. Our room had a small bathroom with shower over the bath. We were quickly and efficiently moved to a more suitable room and thoroughly enjoyed our stay. Staff were excellent.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
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PRICE RANGE
$102 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel livorno
FORMERLY KNOWN AS
NH Livorno Grand Hotel Palazzo
LOCATION
ItalyTuscanyProvince of LivornoLivorno
NUMBER OF ROOMS
123
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Frequently Asked Questions about Grand Hotel Palazzo – MGallery by Sofitel
Which popular attractions are close to Grand Hotel Palazzo – MGallery by Sofitel?
Nearby attractions include Terrazza Mascagni (0.1 miles), Museo Civico Giovanni Fattori (0.2 miles), and Acquario di Livorno (0.3 miles).
What are some of the property amenities at Grand Hotel Palazzo – MGallery by Sofitel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Grand Hotel Palazzo – MGallery by Sofitel?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at Grand Hotel Palazzo – MGallery by Sofitel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Hotel Palazzo – MGallery by Sofitel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Palazzo – MGallery by Sofitel?
Conveniently located restaurants include LA PERLA dell'Ostricaio, il Cassettone della Nonna, and Il Prosciuttaio.
Are there opportunities to exercise at Grand Hotel Palazzo – MGallery by Sofitel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Hotel Palazzo – MGallery by Sofitel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel Palazzo – MGallery by Sofitel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Palazzo – MGallery by Sofitel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Grand Hotel Palazzo – MGallery by Sofitel?
Many travelers enjoy visiting Piazza Della Repubblica (1.5 miles), Cripta San Jacopo Livorno (0.2 miles), and Terme del Corallo di Livorno (2.5 miles).