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Hotel Hermes

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Hotel Hermes
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255 Reviews from our TripAdvisor Community

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Showing 139: English reviews
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is not flexible. I booked the room through a travel website, wanted to reschedule my stay for the next day, willing to pay the difference, the travel agency contacted them, but they rejected our request. I also email the hotel a couple of times but they never contacted me. On other words I lost time and money.

Helpful?
Thank Isis R
hotelhermes, Proprietario at Hotel Hermes, responded to this review

Dear guest, on the review we do not know absolutely what it is ! Meanwhile qualifies with a reservation number after which we will give you an answer about his case . However most likely your reservation is non-refundable taken with an offer. Then the restrictions were transparent from the beginning . As a reminder for the next time to... More 

Colombo, Sri Lanka
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 16, 2016

We were really disappointed with this hotel. First although they said that the hotel was on the first floor and no lifts, in reality we had to climb three floors to arrive at the reception. Being middle-aged travellers with heavy luggage it was not easy to lug our bags up all those steps and there was no one to help... More 

Helpful?
1 Thank RuwanthiG
A TripAdvisor Member
3 of 5 stars Reviewed June 13, 2016 via mobile

The hotel is just next to the main station of florence which is Santa maria Nouvella, and every where we wanted to go was only 10 minutes walk, the hotel itself was ok , Nothing bad Nothing special , we stayed 2 nights and the cleaning lady forgot to clean our room but as soon as we mentioned it ,... More 

Helpful?
Thank A TripAdvisor Member
Reykjavik, Iceland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 3, 2016

I arrived at Hotel Hermes in the evening, had a reservation done through booking. The girl in reception was extremely nice, not only regarding all that it has to be with the hotel itself but a great tourist informant. She gave me a map and basically a fast lesson about Florence while she marked all the important places to see... More 

Helpful?
1 Thank Elena M
Holon, Israel
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed April 16, 2015 via mobile

Me and my wife visit italy to celebrate our Honeymoon. We made a resevation at hotel hermes main site (a big mistake) after choosing English language, And after we saw details about the hotel that have double bed and private bathroom we decided to order. We get a confirmation in English. One day before we arrive to florence, Italian guy... More 

Helpful?
4 Thank Oren H
hotelhermes, Direttore at Hotel Hermes, responded to this review
Google Translation

Salve, come da lei specificato nella sua recensione, la sua cancellazione è stata effettuata il giorno prima dell'arrivo e questo... More 

Nottingham
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed March 2, 2015

Stayed here in February for one night. Location was great, just across road from the train station and about 5-10mins walk from the main sightseeing spots! Rooms were good, shower was cold but I did not mind this as it woke me up in the morning!!! Staff were nice, very friendly!

Helpful?
1 Thank PAUL7331
Oxfordshire
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 28, 2015

recently stayed 2 nights at the hermes and to be honest for what we paid it was perfect. Location is right by railway station although I could not hear any noise. It is a basic hotel which is reflected in the price. breakfast is simple and the chap on reception was very very helpful. If you are after luxury then... More 

Helpful?
1 Thank MrDMF
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 11, 2015

Very close to Santa Maria Novella station and to the center of Firenze. The team received us well, with city maps and all the information we request, all very friendly. The room was spacious and was well cleaned. The bathroom was not so small, but had no windows and had a very bad smell of mold. The shower curtain was... More 

Helpful?
Thank nailams
Melbourne, Australia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 29, 2015

Good location right near main station, within walking distance to city centre. Breakfast was good, and room was adequate. However, wifi service was ridiculous and barely worked, and we had to use a bathroom on the other side of the building which featured a shower over the toilet. The shower left the bathroom covered in water and dangerously slippery.

Helpful?
Thank Reanna C
Europe
Level Contributor
300 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed January 5, 2015

Hotel Hermes is a clean and well-run utilitarian hotel nearly directly across from the Firenze SMN train station. Tram stop is a few steps away. Bathroom was shared. Sink in room. The breakfast was basic but quite good. Excellent value.

Helpful?
Thank Electroburger
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
Official Description (provided by the hotel)
Small 2 star (7rrooms with private bathroom and 7 which share 3 bathrooms) no frills family run hotel 50 mts. from the main SMN train station and within walking distance of all monuments, museums and historical sites. In Italian, English, French and Spanish we give our guests all the information required to make the best out of their visit to Florence and surrounding Tuscan cities. Cleanliness and cordiality are our priorities. ... more   less 

Additional Information about Hotel Hermes

Address: Via Luigi Alamanni 11, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $67 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Hermes 2*
Number of rooms: 14
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Also Known As:
Hermes Hotel Florence
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