Portrait Firenze is perfection! From the elegant entry, the delightful concierge, restaurant & housekeeping team, and our stunning room, we couldn't have asked for better. Everything at Portrait Firenze is done with the most exquisite eye for detail, especially the location! The view of the Ponte Vecchio is a pinch-me moment every time you look at it. You can just about touch it! Portrait Firenze has to be top of the list if you are visiting Florence for the first time (also a short drive from Santa Maria Novella Station - ask the concierge team to assist you with a transfer). Caffe dell'Oro didn't disappoint for breakfast and dinner and we also had an afternoon drink outside in the sunshine to appreciate the iconic location even more. Special mention to Claudia and Salvatore at Caffe dell'Oro, they were both so friendly and helpful (as are ALL of the staff at Portrait Firenze). Everything about Portrait Firenze was exceptional and we hope to visit again. Thanks again to the wonderful team at Portrait Firenze! …
Wow!!! Everything was fabulous from start to finish. We were upgraded which was a lovely surprise and our suite was superb. The staff were absolutely lovely, very professional and extremely welcoming, they recommended restaurants and nothing was too much trouble. Continental breakfast was included and what a wonderful buffet it was with eggs cooked to order. Absolutely nothing about our stay disappointed us. I was travelling with my daughter, it was my birthday treat from her and my son-in-law and it couldn’t have been any more special. Thank you so much Portrait Firenze for a wonderful stay.
Their smallest room is grand and luxurious. Amazing bathroom, amenities, and large walk-in closet. Beautiful stay! Friendly staff. It felt like home. Just steps from Uffizi and altr’arno, you can’t beat the location.
My family and I stayed in two different suites; it was an amazing experience. The decoration, furniture, and view of the rooms are very nice. They have the best rooms in Florence! The people of the hotel were amazing and were very flexible in reducing our nights as we decided to move to another city. They also upgraded our rooms! The breakfast options are varied, and they also have gluten-free bread and pancakes. It’s very worth it The location of the hotel is fantastic (The best in Florence!); in the city center and in front of the river. Our stay was amazing, and we will not consider any other hotels on our future visit to Florence. We highly recommend Portrait Firenze and enjoy your stay!!
We only stayed for one night, and we really regretted that we couldn't stay there forever. The hotel Portrait from the outside has a completely laconic look, because the most important thing there is inside. The people. You are welcomed as if you were a guest of a good old friend who knows your tastes and habits, has long studied your preferences, and is always happy to see you. Without rushing and with a smile Caterina greets us and shows us around, Francesco escorts us to our room, which was (wow!) upgraded to a suite! We cannot say, who was in charge of setting up the amenities and choosing these little presents, but we agreed, that often even close relatives could not guess better. Our room had absolutely everything we wanted, and even more - in the evening when we came back from the restaurant, someone left us a Ferragamo fragrance and a hand cream, plus an extra bottle of water. It’s a five stars, you say. But here it’s all about attention and attitude. It feels like home. We had a good night sleep as the mattresses and pillows were super-comfortable. The camomile and herbal tea helped as well. Or maybe it was a sweet wine and amaro that we had at their in-house restaurant, nicely selected by the bartenders Chris and Salvatore. All was so good that we already miss our Portrait suite with the river view and a feeling to wake up happy in the morning.…
It was our first time in Florence and the location, service and amenities where all fantastic. Matteo and Rafael went above and beyond to make every day memorable. We have stayed at high end hotels all over and Portrait Firenze was probably the favorite hotel we have ever stayed at. From helping us find a rental car, to tips on must see spots, arranging museum tickets, delicious breakfast, prompt room service and immaculate cleaning it was on point in every single department. I would not even consider another hotel in Florence.
Super location and beautiful rooms offering secular views of the river and hillside. Friendly and accommodating staff. The public areas are small but well designed if you're looking for a spectacular place to hang your hat in a great location in Florence this is it.
I have been very lucky having chosen Hotel Portrait Lungarno Collection for our stay in Florence. This is our first time traveling to Florence with accommodation, having no clue on standards of luxury hotels here, I just searched on a booking site, after comparing the various 5 star hotels, I have chosen Portrait based on the location, view and price, although I was not familiar with Lungarno Collection. Reception area is very cozy and greeted by helpful and efficient staff. The room we stayed is with a splendid view over looking the river and old bridge, spacious and conveniently located with brand shops and tourist attractions within 15 minutes walking distance. Elegant amenities are provided in room and facilities are user friendly. Last but not least, we have to thank the duty managers Caroline, Raphael and Ariel who have been taking good care of us during our 4 nights stay. Much appreciated with the thank you note by Ariel written in Chinese. We highly recommend this luxury hotel in Florence.…
We were really impressed by both our suite and the amazing service at the Portrait Firenze. I've never had a hotel that made up the bed so that my husband's side had the comforter and my side only a sheet and blanket like we like. That was a new above and beyond that was unexpected and greatly appreciated. Also loved that they brought us a portable heater in addition to increasing the temperature in our room to our preferred temperature. Everyone was friendly without being overbearing, the breakfast had many excellent choices and we really loved the light in our suite. No complaints!! Thank you for such a fun long weekend.
Excellent location, excellent view, excellent service but still not the level of Aman resort. 한단계 업그레이드 되어서 portrait suite with view에 묵었는데 뷰가 정말 환상적이고 위치도 좋고, 무엇보다 인버터, 전자렌지, 식기세척기를 비롯 간단한 주방도구가 있어서 편리했다. 세탁물 서비스까지 complemenrtary로 제공하면 훨씬 더 좋지 않을까하고 생각한다.
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