We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Portrait Firenze

avatar-imageavatar-imageavatar-image
Traveler (743)
360
Panoramas (35)
Room & Suite (443)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#8 of 418 hotels in Florence
Location
5.0
Cleanliness
4.9
Service
4.9
Value
4.7
Travelers' Choice
GreenLeaders Bronze level
With a spectacular view of the river Arno, the Portrait Firenze is located right next to Ponte Vecchio and Via Tornabuoni's alluring boutiques. Elegance, sophistication and utmost attention to detail are redefined in this palatial mansion, portraying Italian haute couture of the 50s, when Florence captivated the world's attention once again. Interior designer Michele Bonan took inspiration from traditional Florentine craftsmanship, to design 37 splendid suites and guest rooms. The simplicity of classic and contemporary lines is complemented by exquisite fabrics and lavish materials, such as linen and cashmere, warm wood and leather. Unique details reflect unforgettable moments of this era and add to an exceptional guest experience. Sumptuous oversized beds, Carrara marble bathrooms, living spaces, a kitchenette and the latest technology throughout promise complete relaxation for a couple or a family. Our dedicated Lifestyle Manager lets you discover a most unique Florence and the best Italian creativity has to offer. The nearby Caffe dell'Oro, conveniently located right by the river Arno and Ponte Vecchio will be your favorite bistrot for a relaxing breakfast after a good night's sleep and ideal as a starting point to discover Florence. Enjoy a fine selection of light yet traditional local dishes for lunch and dinner or meet with friends for a late drink to indulge in the unbeatable view.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Coffee shop
Bicycle rental
Bicycle tours
Babysitting
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Kitchenware
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Boutique
Languages Spoken
English, French, Spanish, Italian

Location

Lungarno Acciaiuoli 4, 50123, Florence Italy
Name/address in local language
Portrait Firenze
5.0
910 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Portrait Firenze stands out for its luxurious and sophisticated ambiance, as noted by numerous travelers who rave about the elegant decor and spacious rooms with breathtaking views. The hotel's prime location near Florence's landmarks is a highlight, making it an ideal base for exploring the city. Guests universally commend the exceptionally attentive service and the pristine cleanliness that characterizes the entire establishment. Moreover, the personalized amenities and services, including the fantastic breakfast and the concierge Francesco's expertise, are often cited as providing outstanding value.
Location
Convenient
Atmosphere
Elegant
Rooms
Luxurious
Value
Exceptional
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
910Reviews20Q+A100Room tips
Traveler rating
  • 844
  • 54
  • 8
  • 4
  • 0
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Amrou D wrote a review Feb 18
London, United Kingdom8 contributions
The Team that took care of us ahead of arrival and during our stay were truly exceptional and outstanding. Probably the best customer service team I have ever been blessed to be cared for by... The location and hotel is nearly perfect in all manners. Only exception is the master bedroom bathroom was cold, the HVAC system was a bit faulty and the internet was not consistent.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Remy N wrote a review Feb 10
Oahu, Hawaii5 contributions
Stayed in hotels with five star locations and amenities but what sets Portrait Firenze apart is the services we received from the moment we arrived till the moment we left. The service and attention to the guests was beyond exceptional. I’d say they gained a forever customer. Highly recommend for anyone looking for a hotel in Florence.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 1 week ago
Dear 912remyn, Thank you for sharing your experience at Portrait Firenze! We're honoured to stand out in your travels, and it's heartening to know that our service and attention surpassed your expectations. Your declaration as a "forever customer" is truly valued, and we appreciate your high recommendation for anyone seeking a hotel in Florence. Thank you very much for staying with us and we sincerely hope to welcome you again! Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Sherry B wrote a review Feb 8
1 contribution
This was the best hotel experience anyone could wish for . The service was impeccable and the rooms were beautiful. We did not need to ask for anything as everything we needed was already ready for us. The breakfast and restaurant was above any expectations. The location of this hotel is the best . I would stay and recommend this hotel to anyone. I will also be staying at their other hotels as the opportunity arises. Thank you Portrait Firenze for making Florence our favourite stay of our trip.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 1 week ago
Dear A6273NBsherryb, Thank you for your heartwarming words! We're overjoyed to learn that your stay at Portrait Firenze was the best hotel experience one could wish for. It's fantastic to hear that our impeccable service and beautiful rooms exceeded your expectations. We're grateful for your recommendation and look forward to the opportunity to welcome you back! Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Lisa T wrote a review Feb 7
Haarlem, The Netherlands4 contributions
“If I ever come back to Florence there is no other place I will stay at! Portrait is just perfect! The location is unique and the concierge team is the best ever, they were there for me from the very first moment after I booked and they made every wish I had come true! You guys are the best!”
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 1 week ago
Dear B2654HTlisat, Your heartfelt praise means the world to us! We're thrilled to have left such a positive impression during your stay at Portrait Firenze. It's wonderful to hear that our unique location and dedicated concierge team played a significant role in making your experience perfect. Knowing that we exceeded your expectations and were able to fulfill your every wish is incredibly rewarding. We appreciate your kind words and can't wait to welcome you back on any future visits to Florence. You're truly valued, and we look forward to being your preferred choice in the future! Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Maximilian S wrote a review Jan 2024
Sydney, Australia1 contribution
I haven’t been to many hotels like this one in my life, and I travel a lot! Florence was a treat and my stay here made it all the while better. Everything was perfect, the suite, the staff and the restaurant! I’d recommend this to anyone looking for a comfortable and relaxing visit to Florence. Can’t wait to be back!
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 3 weeks ago
Dear Y6121SJmaximilians, Thank you for your wonderful feedback! We're thrilled to know that you enjoyed your stay and that our service met your expectations. Your recommendation is greatly appreciated, and we can't wait to welcome you back! Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Rut P wrote a review Jan 2024
1 contribution
+1
The staff that greets you is incredibly friendly and the restaurant staff went out of their way to serve us. The breakfast and hamburgers are delicious. The room we chose was huge and everything was super clean. It is super central and you can access many attractions by walking. Mateo and the entire staff were incredible. Thank you all.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: If you come from Rome you must exchange money before arriving in Florence. The rates in Florence...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 3 weeks ago
Dear rutp2024, Thank you for your glowing review! We're thrilled to hear that your stay at Portrait Firenze was such a standout experience. It's delightful to know that everything, from the suite to the staff and the restaurant, contributed to making your visit to Florence even more enjoyable. Your recommendation means a lot to us, and we will share it with Matteo and all our team. We sincerely hope to welcome you back soon! Warm regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Mustafa L wrote a review Jan 2024
1 contribution
Me and my family stayed at Portrait last month and it is absolutely one of the best hotel I’ve ever been at. Waking up with a view over the bridge is magic and the suites are just lovely. Breakfast is incredible as well, but a special shout-out goes to the staff! Everybody went far beyond our expectations, they just made us feel at home and pampered the whole time. I would like to extend my gratitude especially to David and Luca from the front office team for taking such good care of us. We will be back!”
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Guest Services / Front Office at Portrait Firenze
Responded Jan 15, 2024
Dear Mustafa L, Thank you for sharing your wonderful experience at Portrait Firenze! We're thrilled to hear that your stay with your family was one of the best hotel experiences you've ever had. We are deeply pleased to know that you could appreciate the magical view of the Ponte Vecchio that our suits can offer. Your gratitude to our staff, especially David and Luca from the front office team, is truly appreciated. We're proud they went beyond your expectations, making you feel at home and pampered throughout your stay. We sincerely look forward to welcome you again! Kind regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
lawgurl wrote a review Jan 2024
Washington DC, District of Columbia143 contributions
+1
Everything about this boutique hotel was top notch. The location is perfect for exploring, wonderful service, and a beautiful property. The cafe has a terrific morning brunch and extensive kids menu for lunch and dinner. The concierge also had very good recommendations for dinner when a number of establishments were closed for the holiday. As far as the room, it was a beautiful view of Ponte Vecchio and was equipped with a microwave and mini fridge. Plenty of space with a separate bedroom and living room area with pull out couch. Highly recommend staying here for visiting Florence.
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Guest Services / Front Office at Portrait Firenze
Responded Jan 5, 2024
Dear lawgurl, Thank you for your glowing review! We're thrilled to learn that every aspect of your stay at our hotel was top-notch. It's heartening to hear that our location, service, and the overall beauty of the property met your expectations. We're delighted that you enjoyed the offerings at our restaurant, and that the concierge was able to assist you with excellent recommendations. Your kind words means a lot to us! Thank you for highly recommending Portrait Firenze, we look forward to welcoming you back on your next visit to Florence. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
RH_BK wrote a review Dec 2023
New York, NY35 contributions
Whats to say that hasn't been said already, but its worth reiterating that this hotel is top notch. The customer service is wonderful, everyone we interacted with was kind and so helpful. Appreciated the communication through WhatsApp while we were out and about for the day that was a convenient touch. The breakfast was available as room service which we enjoyed each morning because the rooms are wonderfully appointed with stunning views, we didn't want to leave! They offered a nice selection of breakfast options and everything was delicious. We loved the location as well, close walking distance to everything from shops, museums to really good restaurants. Our room was on the 6th floor with a private terrace overlooking the Arno and very quiet. We look forward to staying again next time we're in Florence!
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Guest Services / Front Office at Portrait Firenze
Responded Jan 5, 2024
Dear RH_BK, Thank you for your kind words! We're thrilled that you found our hotel top-notch and experienced wonderful customer service. It's heartwarming to know that our team's kindness and helpfulness made your stay enjoyable. We are glad you appreciated the convenience of WhatsApp communication and enjoyed the breakfast available via room service. The stunning views from our well-appointed rooms can indeed make it hard to leave! Our central location aims to provide easy access to Florence's attractions, and we're delighted that it suited your needs. We can't wait to welcome you back for another memorable stay! Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Bonnie D wrote a review Dec 2023
Saint Paul, Minnesota32 contributions
If I was told that I had 1 more night on Earth, this is where I would choose to go. The beauty, comfort and service are at the top of any chart. We have been staying here for years and the consistency is amazing.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: All rooms are lovely, but the rooms with a view are incredible.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giacomo Fattori, Guest Services / Front Office at Portrait Firenze
Responded Dec 15, 2023
Dear Mytripsminn, Your sentiments are truly touching, and we are deeply honored to be your chosen haven. Knowing that Portrait Firenze holds a special place in your heart is the highest praise we could receive. Thank you for your unwavering loyalty over the years. It's heartening to hear that the beauty, comfort, and service have consistently met your expectations. We're committed to maintaining this standard and eagerly anticipate the pleasure of hosting you for many more years to come. Warm regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Florence area.
PRICE RANGE
$825 - $1,326 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceUffizi / Florence Historic Center / San Giovanni
NUMBER OF ROOMS
37
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PORTRAIT FIRENZE - Updated 2024 Prices & Hotel Reviews (Florence, Italy)

Frequently Asked Questions about Portrait Firenze
Which popular attractions are close to Portrait Firenze?
Nearby attractions include Piazza della Signoria (0.2 miles), Gallerie Degli Uffizi (0.1 miles), and Ponte Vecchio (0.05 miles).
What are some of the property amenities at Portrait Firenze?
Some of the more popular amenities offered include free wifi, airport transportation, and breakfast buffet.
Which room amenities are available at Portrait Firenze?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Portrait Firenze?
Guests can enjoy breakfast, complimentary tea, and a snack bar during their stay.
Is parking available at Portrait Firenze?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Portrait Firenze?
Conveniently located restaurants include I' Girone De' Ghiotti, Gustarium Firenze, and Osteria La Dolce Vita Firenze.
Does Portrait Firenze have airport transportation?
Yes, Portrait Firenze offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Portrait Firenze located near the city center?
Yes, it is 0.06 miles away from the center of Florence.
Are any cleaning services offered at Portrait Firenze?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Portrait Firenze?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Portrait Firenze?
The staff speaks multiple languages, including English, Spanish, French, and Italian.