Phenomenal location, service and food. This place was so amazing I actually changed my plans to go back. Close to town, shops, food and an amazing view of the Arno. Rooms are extremely spacious, meticulously designed and clean. Room service was quick and everyone is extremely customer service oriented.
Just had the pleasure to stay at the Portrait Firenze for a 5 day trip. The room was first class with the best view of the Arno River and the Porto Vecchio . Breakfast in the morning was amazing. Staff is always friendly and helpful for any of our needs. The room was spectacular. Just big enough. i will for sure return and stay here again. Very comfortable bed and in the best location to see everything in the city.
We were recommended to stay at the Portrait by our wedding hosts. Our room was beautiful and comfortable, the staff was beyond helpful and kind and we absolutely loved the location. I think those Ferragamo’s have a future in luxury design! 😂
This hotel is outstanding. the location is great, the food is delicious, but maybe most importantly, the staff is excellent. the open every door, they thank you for being there, and they whatever it takes to make your stay wonderful. The only way I will go back to Florence is if I can stay at this hotel. It is a 10 on the 1-10 scale. Get ready to be spoiled.
We enjoyed our stay at the Portrait. The concierge team was incredible and worked hard to make dinner reservations for us at the perfect restaurants suited to our tastes. The hotel management made an extraordinary effort to find a more quiet room when the first one wasn't the right fit. Our assigned concierge went above and beyond helping me find a physician to remove sutures. The entire hotel's team from concierge to housekeeping were professional and responsive. One caution to those who are sensitive to noise, The Portrait is located on a very busy section of the Orla River, a stones throw from the famous Ponte Vecchio bridge. Mostly it was quiet at night, but on weekends there was the hubbub of young having night on the town. The rooms were well appointed with comfortable beds and linens. The seating/living area was comfortable and chic.…
We just spent 5 nights at the Portrait. From the moment we arrived, everything was perfect! The location of the hotel is terrific. Our suite was wonderful with a magnificent view of the Ponte Vecchio. The suite-wide Bluetooth sound system was something we had not experienced in a hotel room before and it was great! The staff was exceptionally wonderful-always greeting us as we came and went from the hotel. The food at breakfast and at dinner was delicious. I have a food allergy, and they were gracious and accommodating in making sure that my meals were perfect for me. I want to especially acknowledge the chef, and restaurant staff members Miriam and Claudia for their exceptional service. We highly recommend this hotel, and will definitely stay there the next time we are in Florence!…
I recently spent three days at the Portrait. Great location, Stunning view from my bedroom which overlooked the Ponte Vecchio. The rooms are very aesthetically designed and I also love the breakfast area. One of my favourite hotels in Firenze and highly recommended.
A pleasant trip as usual to Florence, and as usual we stay in this wonderful hotel, the rooms, the location and the view are all wonderful, and I will not forget the staff who enjoy serving guests and do not wait for the guest to need anything, always find them on time. Mr. David and Mr. Bahaa El Din were more than wonderful with us, they made this trip even more amazing every time we met them, and not forget Mr. Matteo and Mrs. Sara who was always with us on WhatsApp and was always ready for restaurant, car and other reservations. Thank you for making me and my family feel at home.
This hotel is really amazing, not only for its details like the smell in all the hotel and your favourite playlist that sounds in the room at the first time you arrive, the cozy and delicious meals in its restaurant or the type of pillow choosen before you arrive or its elegant souvenirs but the excelent service they offer; they recieve you with a very kind smile by your first name and then, the magic happens, they take care of each detail for your stay there, they help you with every request you made and they told you the best recommendations according to your needs. Thanks to all the concierge team because you make our stay the best of the bests in Firenze. Mrs. Cruz
My family and I went on vacation to Florence and we enjoyed the excellent service from the moment we set foot on Portrait hotel. The concierge team gave us a warm welcome and they made sure we had a pleasant visit to the city. They gave us excellent recommendations and followed up our visit via whatsapp. When we arrived to the hotel at night we were amazed by the charm and elegance of the suite, not to mention the incredible view to the Ponte Vecchio. We definitely recommend this hotel to spend a wonderful time in Florence. Emilio Duron