We had a terrific time at Portrait Firenze! The staff was incredibly attentive and enthusiastic about helping us celebrate our daughter’s bday during our stay. It’s also in a perfect location in the center of Florence with picture perfect views of the Ponte Vecchio.
We loved this hotel so much! Incredible location, gorgeous room and the service was fantastic. The breakfast in the morning was so lovely because we could eat it outside right on the Ponte Vecchio! Highly recommend.
The Portrait Firenze is the perfect hotel for touring Florence. It located centrally by the Ponte Veccio which allowed for easy walks to all the major sites. Some rooms have views of the Arno River. All the rooms and suites are elegantly decorated. The staff were very attentive, and the restaurant was excellent.
Great hotel. The experience started off very bumpy. After a long travel day we were provided the wrong room- promised a family suite with 2 bathrooms. When asked, the hotel admitted the error. It quickly provided an alternate room - a family suite with 2 bathrooms on a higher floor. However, when it came time to move, the help to transfer a family's worth of luggage was not good. There was a lack of communication and it ended up going late into the night. And the new room was not exactly ready for us as it should have been. HOWEVER, the very next morning the hotel manager was EXTREMELY responsive to the situation. He met me for an espresso and we discussed the issues in very specific detail. The staff clearly brought him up to speed on the situation, and he immediately took responsibility and did everything he could to make sure the error was corrected. And it was. From then on our stay was absolutely delightful. Every step of the way we felt completely at home. The staff was incredible and so helpful. The hotel is small (only 30-40 rooms) and I got the real feeling that everyone receives the highest level of respect and attention to detail. Anything we needed, they stepped up to help. In terms of the amenities, the hotel is up to date and the rooms are well sized. Zero problems there. Why the 5 star review if it wasn't perfect? The professionalism, courtesy, respect and attention to detail was so impressive. We would definitely return to the property. …
The location, staff, service, and food are all amazing! When we arrived for our honeymoon, they upgraded us to the penthouse to make our stay extra special! It’s hard to beat being right in the middle of Florence and next to the Ponte Vecchio. The staff helped arrange transportation, tours, and dinner reservations. We will definitely be back!
The hotel and its surroundings are beautiful and the location is perfect. The design is timeless, stylish and extremely comfortable. Our favorite thing about the hotel was Francesco who went above and beyond to make sure that we were comfortable. Francesco was extremely helpful, professional and very kind to suggest restaurants and answer any questions we might have about Florence and the surrounding towns. Even after we left Florence, he offered excellent dining suggestions. The entire staff at Portait were very kind, helpful and professional. The breakfast buffet was both delicious and beautiful. Our rooms were spacious and comfortable with everything you would ever need.
Phenomenal location, service and food. This place was so amazing I actually changed my plans to go back. Close to town, shops, food and an amazing view of the Arno. Rooms are extremely spacious, meticulously designed and clean. Room service was quick and everyone is extremely customer service oriented.
Just had the pleasure to stay at the Portrait Firenze for a 5 day trip. The room was first class with the best view of the Arno River and the Porto Vecchio . Breakfast in the morning was amazing. Staff is always friendly and helpful for any of our needs. The room was spectacular. Just big enough. i will for sure return and stay here again. Very comfortable bed and in the best location to see everything in the city.
We were recommended to stay at the Portrait by our wedding hosts. Our room was beautiful and comfortable, the staff was beyond helpful and kind and we absolutely loved the location. I think those Ferragamo’s have a future in luxury design! 😂
This hotel is outstanding. the location is great, the food is delicious, but maybe most importantly, the staff is excellent. the open every door, they thank you for being there, and they whatever it takes to make your stay wonderful. The only way I will go back to Florence is if I can stay at this hotel. It is a 10 on the 1-10 scale. Get ready to be spoiled.