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Hilton Florence Metropole

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Via del Cavallaccio 36, 50142, Florence, Italy
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1,564 Reviews from our TripAdvisor Community

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Showing 774: English reviews
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My mother and I had a lovely stay at this Hilton property! First, Hilton Staff, we a recommendation: Please change your instructions for guests trying to find the hotel shuttle to "When you arrive at the SMN Firenze train station, find platform 16 next to the McDonalds at the front and the station. Stay INSIDE THE STATION and walk to... More 

Helpful?
Thank Ali C
Ghent, Belgium
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Staying at Hilton Florence Hotel is the great decision we made as this is a nice property which is slightly outside the city but they have a shuttle every hour with public bus connectivity as well .Rooms are nice & spacious with well furnished modern decor.We totally loves the separation between toilet & bathroom. Tea/coffee making machine with a kettle... More 

Helpful?
Thank kirtiaditya
1 review
3 of 5 stars Reviewed 1 week ago

Don't bother using digital checkin at this hotel. They'll allocate a different room and tell you it's better. It's a waste of time looking for a room through digital checkin. Also, don't go to breakfast at 6.58am as you will be turned away.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank harrys990
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear harrys990, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for the inconveniences. I have shared your comments already with my Management team for corrective action. Kind regards, Anna Neri Web & Marketing More 

Annapolis, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is in a good location and provides a free shuttle to downtown. Rooms were clean and comfortable. Did not partake in the breakfast as it was not included but took a trip downtown and ate there for 1/2 the cost of what was being charged at the hotel. Overall a nice hotel and location.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank rnew1125
sydney, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is a very comfortable oasis away from the congestion of central Florence. Using the hotel shuttle and T1 train it is less than 30 minutes to the central train station, SMN. The shuttle runs only a few times a day so if you want to instead use the 77/78 public bus ensure you get clear information from staff... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark G
London, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Service are good but still can be improve . in the Lobby bar cafe is awful. I was surprised. . Room is clean but sound insulation is poor . can heard people run on top floor and people shut their door

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank G6814KIcarolc
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Outside of city, but good location for quick transfer to the airport. Average room, but the city view is nice. The room remained quite warm throughout our stay, even with the AC on low for the duration. There is also a charge to use the "whirlpool room/ hot tub," 8€/1p or 12€/2p, which seemed strange for a Hilton.

Helpful?
Thank alpha_gulf_traveler
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is itself located outside of main city center. The hotel has a shuttle that runs periodically throughout the day. Unfortunately, when we were there the shuttle took guests to the tram station. You then had to figure out how to take tram to the city. It's not very convenient. Taxis from the hotel to the city are pretty... More 

Helpful?
2 Thank Dan F
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Poor location for tour accessibility. First room had broken tiles in bathroom. They changed us to corner room. This wasgood. Depending on who was at desk gave you access to money exchange. I would not recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank fia962
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel in and of itself was fine. The rooms were clean although the bathrooms do need a refresh (i.e. Scratches in the bathtub that looked dirty more than anything else). The food was good and the staff very accommodating. The serious inconvenience was its location and how far away it was from everything but the airport. Would return for... More 

Helpful?
Thank FunTravel92
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 

Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range: $71 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Travelocity, Hotwire, Hotels.com, Agoda, Odigeo and Priceline so you can book your Hilton Florence Metropole reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton
Hotel Style:
#75 Luxury Hotel in Florence
#85 Business Hotel in Florence
#134 Family Hotel in Florence
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