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Hilton Florence Metropole

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Hilton Florence Metropole
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1,721 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Athens, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We were very disappointed in the bathroom shower being extremely dirty. There's black mold all around the shower/tub areas. It has had to been there for quite sometime given the extent of the mold. We checked out of HGV a day early to stay here to be closer to airport. Had I known the situation of the lack of cleanliness... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank KarenG27290
2 reviews
Reviewed 3 weeks ago via mobile

Room was very nice. Everything was clean. Executive lounge was mediocre. Shuttle to and from the city was very prompt. But it was a pain not having a hotel in the middle of the old town. The spa and whirlpool in the basement did not work.

Helpful?
Thank Joseph F
Washington DC, District of Columbia
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 weeks ago via mobile

Fantastic stay at this Hilton. Everything from check in to check out was great. The staff are so helpful. The room we were given was such a delight. Corner room and had a view of florence. The dry pasta in our room was such a nice welcome. (Still need to figure out how to cook it). Beds are super comfortable... More 

Helpful?
Thank bdet
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear bdet, Thank you for your kind comment on Tripadvisor. I am pleased to read that you enjoyed your stay. Guest’s positive feedback is the aim of our job! I am looking forward to welcome you back to the Hilton Florence Metropole. Best Regards Anna Neri Web & Marketing More 

Petaluma, California
Level Contributor
280 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 3 weeks ago

By far, the outstanding attribute of this hotel is the front staff. Multiple times, they provided help and assistance that was above and beyond what I have previously experienced. Having said that, there are some important negatives, not the least of which is the distance from the city center. Yes, there is a shuttle about 8 times a day, and... More 

Helpful?
Thank james p
Denmark
1 review
Reviewed 4 weeks ago

perfect hotel to visit the city. big rooms and excellent services. silvia and Dario from stafff, super friendly and helpfull. free shuttle to the city center. quick check in and out. Internet works fine and executive louuge is very nice. Fitness and indoor heated pool. good choice.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Luis P
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Luis P, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Anna Neri Web & Marketing More 

Montclair, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

The staff at this hotel has to be the warmest I've ever encounted- from the hotel manager to the cleaning staff. Everyone here made an effort to ensure that our stay was wonderful. When we arrived after visiting Rome, we were upgraded to the executive floor. The executive lounge located on the rooftop was great- food,wine, beer, with 2 terraces... More 

Helpful?
Thank d c
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear d c, We are happy to hear that your stay at our hotel was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again not only at Hilton Florence Metropole but also at any of our other Hilton hotels. Best regards, Anna Neri Web & Marketing More 

Traverse City, Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2016

I have stayed at the hotel many times. The staff and amenities keep me coming back. From the friendly staff in the Executive Lounge and Breakfast Dining Room to the Reception Desk and beyond, I was treated very well.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank bargebottom
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear bargebottom, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Anna Neri Web & Marketing More 

Francestown, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2016

I The hotel was in a pretty good location, and had free parking. And a shuttle to the city center. The service was good and the breakfast was plentiful and good. If we return to Florence were shall stay at the Hilton Florence Metropole.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank charlesaP8339YR
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear charlesaP8339YR, first of all we would like to thank you for your words, starting from the title of the review! Guest’s positive feedback is the aim of our job! I am looking forward to welcoming you back to the Hilton Florence Metropole. Best Regards Anna Neri Web & Marketing More 

Bhopal, India
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 24, 2016 via mobile

Florence is a city of full of expensive and low quality hotels , specifically in city center. I've been staying in the heart of city however never liked one since they were compromised with quality in one way or other. Hilton is away from heart of city and need to spend approximately euro 20 by car unless one want to... More 

Helpful?
1 Thank ShadabNaqvi
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear ShadabNaqvi, Thank you for your kind comment on Tripadvisor. I am pleased to read that you enjoyed your stay. Guest’s positive feedback is the aim of our job! I am looking forward to welcome you back to the Hilton Florence Metropole. Best Regards Anna Neri Web & Marketing More 

Columbus, Ohio
Level Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 22, 2016 via mobile

Stayed three nights on Hilton Honors points. Very nice, modern, property. The staff was very helpful and language barriers were not an issue. We had a corner room which was very nice. Enough room for just my wife and I. The only issue was the shower. I fell my first night, it was very slippery. We put towels down, including... More 

Helpful?
Thank U646
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear U646, first of all we would like to thank you for your words, starting from the title of the review! Guest’s positive feedback is the aim of our job! I am looking forward to welcoming you back to the Hilton Florence Metropole. Best Regards Anna Neri Web & Marketing More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 

Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range: $78 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton
Hotel Style:
#78 Luxury Hotel in Florence
#84 Business Hotel in Florence
#133 Family Hotel in Florence
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Florence Metropole staff and other travelers.
29 questions
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Questions? Get answers from Hilton Florence Metropole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Away from elevator”
 of 5 bubbles 332jamesp, 3 weeks ago | Read review
“Far from attractions and city centre.”
 of 5 bubbles mrpourreza, Oct 18, 2016 | Read review
“High room with a city view”
 of 5 bubbles Iammmattdoran, Oct 15, 2016 | Read review
“Higher floor - executive lounge access”
 of 5 bubbles SJaneSeattle_WA, Oct 14, 2016 | Read review
“If possible ask for a corner room.”
 of 5 bubbles amtproject, Oct 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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