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Universo

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Universo
Universo
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450 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Mumbai
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Our agent had booked a superior deluxe room for 3 nights.(23/06 to 26/06). However we were given a dark gloomy room. The room was painted in dark shade of black with one wall having light colored wall paper. With the window falling on inside part of building there was no natural light coming in.In addition there were insufficient lights in... More 

Helpful?
Thank Vinaayak
Los Angeles, California
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We started and ended our trip at this hotel. The first room we got was on the third floor - very funky wallpaper, small showers, but not atypical for Italian hotels. The second room we got at the end of our trip was in the higher floors that are newly renovated (central AC, balcony, modern styling, bigger showers). Would I... More 

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Thank Joanna S
Prague, Czech Republic
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

You cannot adjust the AC or turn it off by yourself. Remotes are not in the room, by hotel decision. You have to call to the reception to either shut it down remotely, or they will send a guy with bunch of remotes, not knowing the type of your AC, to adjust it. Half of them are not even working... More 

Helpful?
Thank Xoxolushik

Travelers are raving about these Florence hotels

Rome, Italy
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We weren't expecting much after 3 star hotel experience in Rome, but this hotel was amazing. We arrived early, left our luggage and went for a walk. When we returned our luggage had been taken to our room for us already. The room was large, clean and comfortable and had a balcony looking over the square. Lovely and quiet. Staff... More 

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Thank dneezeg
Indianapolis, Indiana
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is just across the street from the train station and overlooks a gorgeous Piazza Santa Maria Novella. It is a fun and slightly eclectic hotel. The rooms were nice and we loved the balcony overlooking the Piazza. The staff was very nice, we thought the breakfast was great, especially since it was free. The location was near perfect,... More 

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Thank Lauren K
Athens, Greece
Level Contributor
9 reviews
3 of 5 stars Reviewed 5 weeks ago

Breakfast was very poor. There were not options even for convenient visitors. The room with the view had nice view but without balcony. The wc was quite big and clean. Nice quality of sleep without noise. Lastly, we had parking problem and we had to pay a lot for overnight parking. We asked for help from the reception but the... More 

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Thank Vangelis89
Perth, Australia
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 5, 2016 via mobile

After jumping off the train we had to walk 300 metres in the rain to our hotel. The rooms are clean and the breakfast in a cosy little room and had a good choice. The staff are all very friendly and the location again is ideal with plenty to choose from at your door step.

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1 Thank 293peter
Melbourne, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2016 via mobile

The service was outstanding, staff were very helpful and friendly. The location was great also, just a few hundred meters away from the train station which saved time and effort. The rooms were cleaned well. Overall, for the price we were very satisfied.

Helpful?
Thank Mrmenaaa
Fairfax, Virginia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 23, 2016 via mobile

We stayed one night on our way from Venice to Rome and had a great stay. We were kindly upgraded to a suite on the top floor by Lisa who could not have been more helpful with check in and making recommendations. I'm a Marriott Platinum traveler and stay about 100 nights a year for work. Don't believe the haters.... More 

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2 Thank enrique517
1 review
5 of 5 stars Reviewed May 17, 2016 via mobile

Geat hotel by modern design. Rooms are very clean, stuff are very kind and helpful.Food is a little bit less but is OK I think. Rooms are large and very comfortable. The location is great. Very good place.Also the view from my window was awasome.

Helpful?
Thank Tamta A
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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Universo

Address: Piazza Santa Maria Novella 20, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $87 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universo 3*
Number of rooms: 42
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Also Known As:
Universo Hotel Florence
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