Relais Santa Croce by Baglioni Hotels & Resorts

Relais Santa Croce by Baglioni Hotels & Resorts

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Panorama of the Da Verrazzano Suite at the Relais Santa Croce
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Relais Santa Croce by Baglioni Hotels & Resorts
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Fully refundable before Thu, Jun 6
Breakfast included
$875
Fully refundable before Fri, Jun 7
$762
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#55 of 421 hotels in Florence
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.2
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A perfect balance between the luxury of a bygone era and modern comforts In the historic centre of Florence, an eighteenth century residence hosts the exclusive, refined Relais Santa Croce by Baglioni Hotels & Resorts, a luxury hotel in Florence. Surrounded by its sumptuous furnishings and frescoed ceilings, you will be assisted by highly professional staff of this hotel in Florence and delighted by the evocative nature of this truly extraordinary location in which luxury and refinement are the predominant features. It is the ideal destination for those seeking the intimacy of a private residence in Florence. The hotel restaurant, Guelfi e Ghibellini, offers innovative, seasonal regional menus. Furthermore, situated within the same building as the Relais Santa Croce is the Enoteca Pinchiorri, a three-star Michelin restaurant.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Sauna
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Ironing service
Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English, Italian
Hotel links
Special Rate:Kids now stay for free

Location

Via Ghibellina 87, 50122, Florence Italy
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Peretola Airport
Gal Galilei Airport
43.9 mi
See all flights
Alamanni-Stazione Santa Maria Novella
19 minFlorence Tramway Network
569Reviews8Q+A57Room tips
Traveler rating
  • 426
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  • 36
  • 13
  • 10
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Detailed Reviews
jacprods wrote a review Jan 2023
Chicago, Illinois98 contributions34 helpful votes
+1
Hotel's Favorite
5.0 of 5 bubbles
We stayed at the Baglioni for seven days during the Christmas season. The hotel is gorgeous, elegantly decorated and the rooms are comfortable. The staff was extremely helpful and all requests were taken care of promptly and always with a smile. Housekeeping was excellent. There’s room for improvement in the breakfast. A bit more variety would be great. The location is perfect to explore Florence while at the same time provides a respite from the touristy areas.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Jan 23, 2023
Dear Jacprods, thank you so much for your wonderful review! We are glad you felt at home with us and happy to read that you appreciated every single detail of our location and service, and we will treasure your nice suggestion. We look forward to making your future stay with us even more memorable! Kindest Regards,
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Fragolozza wrote a review Mar 2020
Dubai, United Arab Emirates47 contributions52 helpful votes
5.0 of 5 bubbles
Relais Baglioni hotel enjoys a great location in Florence historic center and it is within walking distance from all major cultural highlights of the city.
It’s the perfect place for a luxury peaceful holiday where privacy and tranquility are guaranteed.

At our arrival while getting off the taxi we have been promptly assisted by the bellboys who were very helpful, attentive and caring.

A warm welcome has been given us while been escorted to the beautiful reception where we have been invited to sit down and we were offered a complimentary glass of bubbles.
Mr. D’Angeli, the hotel director, greet us in person while the host was completing the check in and when we were finished sipping and enjoying the beautiful Prosecco, the host personally took time to show us the dining room, the bar and the ballroom while giving us a brief explanation of the history of this beautiful and elegant building.
We couldn’t ask for a better start: the delivery of a great service in the most relaxed way!

We have been than escorted to our guestroom and we have been surprised discovering we had a room equipped with a small hammam inside the shower.
The room was very comfortable and spotless, everything was organized at perfection. There were beautiful high quality amenities in the bathroom.
A nice hand written welcome card and some fresh delicious complimentary petit four were delivered at our room.

We requested the receptionist to assist us with a fine dining restaurant for a special occasion. She immediately suggested several locations which met our criteria and she took care of the whole reservation process.

At the end of the dinner the restaurant staff surprised us with some champagne, cake and candles since the receptionist who made our reservation explained and underlined the nature of our special evening.
Relais Baglioni definitely succeeds by understanding and offering exactly what their guests care about.

During our stay we have been constantly address by names, the staff was very polite, always making eye contact, making sure everything was going well and always active listening to any of our inquiries.

After returning home we received a thank you messages which make us feel extra special.
We also appreciated the fine delicious chocolate we have been given as a small gift at the check out.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GianlucaDangeli, Direttore at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Mar 9, 2020
Dear Fragolozza Thank you on behalf of all our staff for taking the time to write such a beautiful review. We are delighted that you enjoyed the beauty and the comforts of our property and all the little cares that we cater to our guests. Baglioni Relais Santa Croce is a "home" in the centre of Florence and everyday we work to share with our guest the experience of Florence, the charme of a Relais & Chateaux and the iconic Italian hospitality tradition of Baglioni Hotels & Resorts. I really hope to have the chance to welcome you again soon. Best regards
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briege wrote a review Apr 2022
Scarva, United Kingdom41 contributions3 helpful votes
+1
5.0 of 5 bubbles
Stunning small hotel in the middle of Florence. Originally a palace kept to the highest standard with beautiful antiques and original architecture
Bedrooms had Juliet balconies very comfortable beds dressing area and bathroom. High standard of toiletries
Complimentary Wine and biscotti on arrival

We had breakfast great selection omelettes made to order smoked salmon. Fresh pastries great Italian coffee and freshly squeezed juice

We had cocktails in the music room again made perfectly
Staff were more than helpful All. Just so friendly and helped with travel arrangements etc.
definitely a diamond in Florence
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Date of stay: March 2022Trip type: Traveled with friends
Room Tip: No parking as in centre of town. Lift available all tourist areas are walking distance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded May 4, 2022
Dear M. Pioneer, we are so glad to read you appreciated everything about us, our beautiful Florentine Palazzo, our rooms, breakfast and our service as well. We look forward to building new fantastic memories during your next stay in Florence! Best Regards, Gianluca D'Angeli General Manager
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MenuMhd wrote a review May 2023
Ann Arbor, Michigan21 contributions9 helpful votes
5.0 of 5 bubbles
We returned to Florence on the last night of our trip and needed one night somewhere central. With very little time or research we decided on the Relais Santa Croce and I'm so glad we did! We were greeted with prosecco at registration and the gentleman checking us in was so gracious. We had a very early flight (6:30am!) and we were anxious about getting to the airport at 4:30am. He took care of everything for us - got us set up in our room, arranged an early morning taxi and even took a custom order to prepare us with a to-go breakfast in the morning with cappucinos. We also decided to enjoy our last Florence dinner at their restaurant, Guelfi e Ghibellini. We splurged and enjoyed a nice Brunello di Montalcino along with some of the chef's reinterpretation of traditional dishes. I say some because while the deconstructed panzanella salad was both delicious and stunning, the tiramisu didn't quite translate. Anyway it was a beautiful meal in a gorgeous room. Finally, the guest room itself was spacious and well appointed. I wish we had a longer time to stay at Relais Santa Croce!
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded May 6, 2023
Dear MenuMhd, thank you for your beautiful words about our Florentine Palazzo, our Staff, our service and our restaurant Guelfi e Ghibellini! We all look forward to welcoming you during your next trip to Florence, to build new beautiful memories for you. Best Regards,
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Elizabeth S wrote a review Sep 2022
New York City, New York6 contributions1 helpful vote
1.0 of 5 bubbles
My husband and I booked a junior suite for our anniversary for 2 nights at Relais Santa Croce. When we checked in the gentleman checking us in offered to upgrade us to a suite for $1,000 per night rather than the rate we had agreed to of $820 per night, a difference of $180 per night. His words were you are now paying $820, you would instead pay $1,000 per night for the suite…he repeated this several times. We weren’t really interested but we agreed to at least look at the suite and then declined the offer as we knew we would be traveling from early morning until late at night and wouldn’t really be in the room. We then checked into the original junior suite that we had agreed to (and at that point signed approval for $1670). Once in the room and getting settled the phone rang…it was the front desk…they called to offer us the suite for $900 per night rather than $1,000 per night, at an addition rate of $80/night versus what we originally agreed to pay…so a total of $900 per night, not supplemental but in total. This was confirmed several times verbally…by both my husband and myself. Again, we were not even that interested as we were getting settled in the room and our room was fine. Reluctantly, we agreed since it seemed the hotel was anxious to upgrade us. When departing the hotel very early in the morning, I was presented with the $1,800 receipt, thinking that was the total bill and the one that I signed on check in for the junior suite would be voided . Granted I should have read everything more closely before signing but we were rushed as we were late for a tour and we basing our decision on what the gentlemen told us verbally…over and over again confirming the total rate of $900/night.
When I got home and looked at my credit card bill there were two charges; one for $1700 from Baglioni Hotels Relai, and another for $1800 from Relais Santa Croce (this is the same hotel so why two different merchant names???). Thinking they ended up billing us for 2 rooms, I contacted the hotel. They claim it was a $900 supplemental fee not the nightly room rate. Needless to say I feel scammed. Never once did he say the total would be $1,720 per night…an amount we would NEVER have considered paying, but he instead said over and over again the nightly rate would be $900.
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Date of stay: September 2022
1.0 of 5 bubblesValue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Sep 30, 2022
Dear Elizabeth S Needless to say we are verry sorry to read your review but at the same time we are really amazed by your description of the events. First of all we do not push guests to upgrade, we have shown you one of our top suites which has an average price of 3000€ per day. You willingly agreed, not verbally, but by signing an agreement (in English, your language) to accept the daily supplement of 900€ and you paid the bill upon check out without problems. That is why it is totally unacceptable for us to read that we have scammed. The whole process has been smooth and conducted by our front office as per our procedures, in a very transparent and correct manner as we have done with plenty of guests throughout the years. This is honestly what happened and what we owed to explain to our guests that will read your review. At Relais Santa Croce we are not scammers Best regards
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Thomas J wrote a review Jul 2023
Miami, Florida107 contributions62 helpful votes
5.0 of 5 bubbles
We spent two weeks in Italy, and this was by far the best hotel we stayed in. The rooms were spacious and well appointed. Service was fabulous. Breakfast was included and was plentiful with lots of choices. It is located in a quiet street that is very close to the center of the city. maybe 10 minute walk to some of the major tourist sites, there’s a self-service laundromat across the street if you have an extended stay here. We use it and it was very efficient. They have in my opinion one of the best bartenders and all of Florence working in the bar on the first floor. I highly recommend this hotel.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Jul 25, 2023
Dear Mr. Jelke, it was a real pleasure to have you and your family as our Guests, we thank you so much for your wonderful words and we truly hope to welcome you during your next visit to Florence, so to become your Florentine Home! Best Regards,
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Pann Ei P wrote a review Oct 2022
2 contributions
5.0 of 5 bubbles
We had a wonderful experience at the Relais Santa Croce. We stayed very short time but every staff member I encountered, from the bellboy to the check- in to the cleaning staff were delightful and eager to help! Denisa from the reception escorted to our room, explained about this amazing historical building and she seems to be proud to work at her beautiful work place. The room was so clean and smell good. Thank you all! Will recommend to my friends and of course we will be back again.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Oct 25, 2022
Dear Pann Ei, it is such a pleasure to read your review! We thank you so much for sharing your experience and for appreciating the quality of our service and the beauty of our palace. We look forward to welcoming you again! Best Regards,
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liam w wrote a review Sep 2021
2 contributions2 helpful votes
5.0 of 5 bubbles
Very beautiful hotel, we had a nice upgrade in a junior suite on the thrid floor with a stunning view of the amazing church of Santa Croce. Reception staff has been very helpful in booking restaurants and giving suggestions to explore Florence. All the staff was always smiling and attentive, we really enjoyed our stay.
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Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Sep 30, 2021
Dear Mr. Willmax, we are so glad to read your wonderful review! I thank you on behalf of the entire team for your nice words, we love our job and we are glad to be appreciated. We all look forward to welcoming you for your next stay in Florence! Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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06 Marc S wrote a review Aug 2022
Valbonne, France8 contributions2 helpful votes
5.0 of 5 bubbles
We had an unforgettable time at Relais Santa Croce.
A very professional service, the quality of the restaurant is exceptional, we really appreciated this level of taste quality and the choice of revisited Tuscan dishes, a treat. The same goes for the Tuscan wines offered by Carlo the butler who with kindness and benevolence totally orchestrated our dinner. This box was offered to us by our family for our wedding, it was a great success that we will never forget because coupled with the charm of Firenze and the proximity of all the major cultural and historical sites. We will definitely be back!
Thanks again to the entire Relais Santa Croce team
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Review collected in partnership with Relais & Chateaux
Date of stay: August 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Aug 5, 2022
Dear Mr. Marc, we cannot thank you enough for your wonderful review! We are happy to read that you appreciated in full your experience at our Hotel and especially our Guelfi e Ghibellini restaurant, it is a reward for the passion we put in our customer service. Looking forward to make your next visit even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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Jeans8790 wrote a review Mar 2020
Edinburgh, United Kingdom1 contribution
5.0 of 5 bubbles
We stayed for two nights at the beginning of March. It was our a first time in Florence, and the hotel is in a great location, within walking distance to a lot of different attractions. The staff, in particular Dornia at reception and Raphael at the entrance, were so helpful and kind. We didn’t have dinner, but the breakfast was really good.

Can’t recommend enough
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GianlucaDangeli, Direttore at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Mar 5, 2020
Dear jeans8790 Thank you for the Amazing review and for the kind words on our staff. As you wrote Baglio Relais Santa Croce is located perfectly to explore and discover Florence and we are proud of the level of attention that we provide to our guests. I hope we will have again the pleasure to have you as our guests. Best regards
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Answer from Gianluca D
Florence, Italy
Dear Guest, thank you very much for your kind request. Our rooms were refurbished in January 2018. Looking forward to welcoming you to our Relais. Marco Del Lama General Manager Baglioni Relais Santa Croce, Firenze
jadtennis asked a question Apr 2019
Orlando, Florida1 contribution
Does the hotel have a fitness center/gym for guests to use?
Answer from Gianluca D
Florence, Italy
Dear Guest, we are sorry to inform you that our Hotel does not have a gym/fitness center. We do have rooms with turkish shower and possibilites of private massage. Grazie, Marco Del Lama General Manager Relais Santa Croce, Firenze
Answer from Gianluca D
Florence, Italy
Dear Guest, thank you so much for your interest on Relais Santa Croce. We would be more than glad to send you our proposal for one of our wonderful Junior Suite. Our hotel is part of an historical palace and all our rooms are different! Specifically, we have in total 6 Junior Suites, only one with balcony. The other Junior Suites have the view of Santa Croce church or Florentine roofs. Please feel free to contact us for any further information you may need and look forward to hearing from you really soon. We wish you a nice day. Kind regards, Marco Del Lama Hotel Manager Relais Santa Croce, Firenze
bambamabe asked a question Feb 2017
Clarksburg, West Virginia2 contributions
Is there hotel transportation from the airport available?
Answer from Marco_Del_Lama
Florence, Italy1 contribution1 helpful vote
Dear Bambamade, Good evening from Relais Santa Croce! From the airport there are two choices. the first one is a simple Taxi service available just outside of the building, the second one is to arrange a private transfer from the Airport to the Hotel, it would have a cost depending on how many people it is for. We are glad to help you out on your request and hope that the answer fullfills your doubts, We wish you a wonderful day, Sincerely, Marco Del Lama General Manager
bambamabe asked a question Feb 2017
Clarksburg, West Virginia2 contributions
Is there hotel transportation available?
Answer from Deb G
14 contributions2 helpful votes
I'm not sure. We either walked or took a cab. The staff was kind enough to arrange for a cab to come and get us.
celialovetotravel wrote a tip May 7
amityville3 contributions
5.0 of 5 bubbles
"Enjoy every aspect of this excellent property. Our experience was absolutely perfect! "
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Imhandlinit wrote a tip Apr 2024
Smyrna, Georgia60 contributions35 helpful votes
3.0 of 5 bubbles
"Be sure to check whether A/C will be enabled during your stay and consider asking for a room away from the street."
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BCEG wrote a tip Feb 2024
Philadelphia, Pennsylvania16 contributions2 helpful votes
5.0 of 5 bubbles
"This is centrally located great restaurants 5 min walking distance and a Michelins 3 star on the first floor of the hotel"
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Diane S wrote a tip Dec 2023
2 contributions1 helpful vote
3.0 of 5 bubbles
"Look for other options"
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Big_Dub09 wrote a tip Jul 2023
Los Angeles4 contributions6 helpful votes
5.0 of 5 bubbles
"Don't hesitate to let staff assist you in planning activities, meals, etc. They will take the time to get your priorities and find matches."
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Not the right property for you?
There are more places to choose from in the Florence area.
PRICE RANGE
$708 - $1,170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
relais santa croce florence, relais santa croce hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Croce
NUMBER OF ROOMS
24
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RELAIS SANTA CROCE BY BAGLIONI HOTELS & RESORTS - Updated 2024

Frequently Asked Questions about Relais Santa Croce by Baglioni Hotels & Resorts
Which popular attractions are close to Relais Santa Croce by Baglioni Hotels & Resorts?
Nearby attractions include Enoteca Pontevecchio (0.2 miles), Il Perseo Leather (0.2 miles), and M.G. Design (0.1 miles).
What are some of the property amenities at Relais Santa Croce by Baglioni Hotels & Resorts?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Relais Santa Croce by Baglioni Hotels & Resorts?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Relais Santa Croce by Baglioni Hotels & Resorts?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Relais Santa Croce by Baglioni Hotels & Resorts?
Yes, parking is available to guests.
What are some restaurants close to Relais Santa Croce by Baglioni Hotels & Resorts?
Conveniently located restaurants include Caffè Notari , La Buchetta Food & Wine Restaurant, and Trattoria il Bargello.
Are there opportunities to exercise at Relais Santa Croce by Baglioni Hotels & Resorts?
Yes, guests have access to a sauna during their stay.
Does Relais Santa Croce by Baglioni Hotels & Resorts have airport transportation?
Yes, Relais Santa Croce by Baglioni Hotels & Resorts offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Relais Santa Croce by Baglioni Hotels & Resorts located near the city center?
Yes, it is 0.5 miles away from the center of Florence.
Are pets allowed at Relais Santa Croce by Baglioni Hotels & Resorts?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Relais Santa Croce by Baglioni Hotels & Resorts offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
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