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Relais Santa Croce by Baglioni Hotels & Resorts

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Via Ghibellina 87, 50122, Florence Italy
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Free cancellation until 08/26/22
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Traveler (361)
360
Panoramas (55)
Room & Suite (348)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Daily temperature and symptom checks for staff
Updated 10/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 430 hotels in Florence
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.2
Travelers' Choice
A perfect balance between the luxury of a bygone era and modern comforts In the historic centre of Florence, an eighteenth century residence hosts the exclusive, refined Relais Santa Croce by Baglioni Hotels & Resorts, a luxury hotel in Florence. Surrounded by its sumptuous furnishings and frescoed ceilings, you will be assisted by highly professional staff of this hotel in Florence and delighted by the evocative nature of this truly extraordinary location in which luxury and refinement are the predominant features. It is the ideal destination for those seeking the intimacy of a private residence in Florence. The hotel restaurant, Guelfi e Ghibellini, offers innovative, seasonal regional menus. Furthermore, situated within the same building as the Relais Santa Croce is the Enoteca Pinchiorri, a three-star Michelin restaurant.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Sauna
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Banquet room
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
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Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English
532Reviews8Q+A51Room tips
Traveler rating
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06 Marc S wrote a review Aug 4
Valbonne, France9 contributions2 helpful votes
We had an unforgettable time at Relais Santa Croce. A very professional service, the quality of the restaurant is exceptional, we really appreciated this level of taste quality and the choice of revisited Tuscan dishes, a treat. The same goes for the Tuscan wines offered by Carlo the butler who with kindness and benevolence totally orchestrated our dinner. This box was offered to us by our family for our wedding, it was a great success that we will never forget because coupled with the charm of Firenze and the proximity of all the major cultural and historical sites. We will definitely be back! Thanks again to the entire Relais Santa Croce team
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Review collected in partnership with Relais & Chateaux
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded 2 weeks ago
Dear Mr. Marc, we cannot thank you enough for your wonderful review! We are happy to read that you appreciated in full your experience at our Hotel and especially our Guelfi e Ghibellini restaurant, it is a reward for the passion we put in our customer service. Looking forward to make your next visit even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jessica S wrote a review Jul 2022
Mexico, Mexico8 contributions2 helpful votes
Absolutely worth it. Staff members make the stay memorable and hotel is beautiful. Great location. Rooms very nice and good size. The breakast delicious and the area of the hotel nice and quite. Very easy to walk every where.
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Review collected in partnership with Relais & Chateaux
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded 2 weeks ago
Dear Ms. Jessica, we are so glad to read your wonderful review! I thank you on behalf of the entire team, it is a pleasure to know you appreciated everything about us, from the location to the service, we all look forward to make your future stay with us even more unforgettable! Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brenda Smith wrote a review Jun 2022
Vancouver, Canada21 contributions19 helpful votes
On the event of my husband's 70th birthday, I reached out to the Relais Santa Croce directly for assistance in creating a memorable trip for ourselves and 12 of his closest friends. Flora, and ALL the staff at this beautiful 'Palazzo Hotel', could not have been more helpful, accommodating and sincere. They assisted in creating an amazing 5 days in Florence, uniquely curated to all our needs - museum tours, wine tours in the countryside and fantastic restaurant reservations. Besides Flora, the General Manager and the excellent front desk staff....Carlo and the Food and Beverage staff, facilitated an amazing in-suite Welcome Dinner for 12 people, special group lunches, and a kept our in-suite hospitality bar stocked and operational for 5 straight days. All these services were done with exceptional professionalism but also warm and sincere friendliness. Even though we were a bigger party, and lots of 'moving parts' we were never made to feel that any of our requests were a bother, or not achievable. In summary, although we have stayed all over the world in 5 and 6 star hotels, and in many Relais & Chateaux ....I would consider this one of the top 10 hotels we have ever stayed in in regards to service. Thank you for a truly amazing trip.
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Jun 11, 2022
Dear Brenda S, on behalf of all our staff, thank you so much for your amazing review ! Your kind words are a great reward, we are so glad to know you appreciated our service, it has been a real pleasure to have all of you as our Guests and we truly hope to become your “Casa fiorentina”, your Florentine Home in Florence! Kindest regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
briege wrote a review Apr 2022
Scarva, United Kingdom5 contributions3 helpful votes
+1
Stunning small hotel in the middle of Florence. Originally a palace kept to the highest standard with beautiful antiques and original architecture Bedrooms had Juliet balconies very comfortable beds dressing area and bathroom. High standard of toiletries Complimentary Wine and biscotti on arrival We had breakfast great selection omelettes made to order smoked salmon. Fresh pastries great Italian coffee and freshly squeezed juice We had cocktails in the music room again made perfectly Staff were more than helpful All. Just so friendly and helped with travel arrangements etc. definitely a diamond in Florence
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Date of stay: March 2022Trip type: Traveled with friends
Room Tip: No parking as in centre of town. Lift available all tourist areas are walking distance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded May 4, 2022
Dear M. Pioneer, we are so glad to read you appreciated everything about us, our beautiful Florentine Palazzo, our rooms, breakfast and our service as well. We look forward to building new fantastic memories during your next stay in Florence! Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert v wrote a review Apr 2022
London, United Kingdom1 contribution
I decided to write a review just to say thank you to the entire team of the hotel. We came to celebrate our anniversary and they all have been amazing. Since our arrival they have been so warm and attentive, we found a nice gift in our room, we were upgraded in a cosy junior suite and they took care of our booking at Enoteca Pinchiorri for our celebration. Really beautiful people in a beautiful hotel. What an incredible stay!
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded May 4, 2022
Dear Mr. Roby, we are so glad to read your wonderful review! I thank you on behalf of the entire team, we truly love our job and we like to make our guests feel like at their own home, with a hint of italian family touch! We all look forward to welcoming you for your next stay in Florence. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Slaav wrote a review Apr 2022
London58 contributions38 helpful votes
We booked a long weekend just to get away from everything and explore a new City. Florence is wonderful. Super sights, history and tons to do. We will be back! And we will stay here again - we won’t even consider other hotels. A truly remarkable place. Super staff and the most amazing location to allow us to walk everywhere. We had a reasonably major glitch (things go wrong sometimes,) but it is how these things are dealt with that sets a venue apart. The AMAZING staff dealt with a slightly grumpy me brilliantly. From the moment we arrived in our taxi to the taxi door closing on our way home, every single member of the team was exceptional. ‘Trainee’ as we insisted on calling Lucrezia, was superb - without her ‘Trainee’ badge, we would never have known. She is lucky to be learning from such an excellent team. I won’t list every member of staff as I will end up forgetting someone… We were lucky to be in a lovely suite which was large and spotlessly clean. Excellent bed and we had to tear ourselves out of it in the mornings for breakfast. That was well worth the effort in the most special breakfast room. The whole building was truly special and full of character. I cannot remember the last time my wife got a little upset leaving a hotel (especially for a long weekend) and she was almost teary. It was that special a venue and trip which was made even better by our stay here and the incredible team of staff. Thank you all and see you again. Ps - this is probably against policy to comment on other reviews but read the good ones - there is a theme. I don’t recognise the Hotel in one review below…..
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: Make sure you don’t skip breakfast! We didn’t spend time in the bar but I wish we had. Use the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Apr 27, 2022
Dear Mr. Slaav, we are so glad to read your wonderful review! I thank you on behalf of the entire team. We are happy to read that you appreciated the passion we put in our customer service, that you slept comfortably in your bed, that you enjoyed breakfast and everything about us! Our aim is to let every guest feel at Home, with the unmistakable touch of familiar warmth of our Staff. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GPukas wrote a review Apr 2022
Vienna, Austria92 contributions93 helpful votes
Nicely located and with good common areas, the property is quite worn out it seems. Absent sound insulation, outdated bathrooms (what is the point of stand-only steam bath in the shower?), poor air-conditioning, instant Nescafe (not Nespresso!) in the rooms is really not my expectations from R&C property.
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Review collected in partnership with Relais & Chateaux
Date of stay: April 2022
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Apr 27, 2022
Dear Mr. Pukas, we thank you very much for your kind words on the location. We are sorry about the fact you were not satisfied in full of your experience with us; if you would have mentioned during your stay about the air conditioning, we could have checked in the room and easily solved the issue. Nothing was reported upon check-out as well. All our rooms are provided with a kettle and a complimentary tea and coffee station; all our Suites are provided with a Nespresso coffee machine. Moreover, our guests find our steam showers very pleasant and relaxing; but we do understand that this does not meet your personal taste. We are sorry to hear your dissatisfaction, also because upon check-in you asked for a free upgrade and we eagerly provided a free upgrade for one of your rooms to the next level category, notwithstanding our high occupancy, which you seemed to appreciate. We hope to rebuild your confidence in our property during your next trip to Florence, please consider us at your disposal for any further needs. Best Regards, Flora Grillo Front Office Manager and Housekeeping Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Venice49 wrote a review Apr 2022
London, United Kingdom26 contributions7 helpful votes
we stayed here for 3 nights and considering how many beautiful hotels there are in Florence we definitely chose the best! every single member of staff went the extra mile from the minute that we arrived. There was an issue with (or lack of ) aircon in our room and once this had been flagged before we went to dinner expected it to be resolved upon our return. Unfortunately it had not been rectified but the way that the staff dealt with the issue was first class - they immediately moved us to an adjacent room (at gone midnight )! and checked the aircon regularly for the rest of our stay. Location of the hotel is perfect for all the sights - breakfast room beautiful - but it is definitely the staff that make this place the best ! Thank you everyone for making our first trip to Florence so memorable - especially Giovanni and Lucrezia in reception and Elena at breakfast - cant wait to return!
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Apr 27, 2022
Dear Ms. Venice, we are so glad to read your wonderful review! I thank you on behalf of the entire team, we work everyday with passion in order to assure our guests the utmost level of service, and we are grateful you got our spirit in full! We all look forward to welcoming you for your next stay in Florence. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
teveremacfadyen wrote a review Dec 2021
Cambridge, Massachusetts8 contributions2 helpful votes
A top-notch luxury hotel that matched or exceeded our expectations for service, amenities, and overall quality, while simultaneously managing to be genuinely friendly, warm and welcoming. Located in the absolute heart of the historic city center, the Relais Santa Croce was a perfect refuge from the crowds, and base camp for our explorations, We can't recommend it highly enough.
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Review collected in partnership with Relais & Chateaux
Date of stay: November 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Dec 4, 2021
Dear Mr. Macfadyen, we are so glad to read your wonderful review! I thank you very much on behalf of the entire team. We are so happy to read that you felt our warmth and passion for service and we all look forward to welcoming you for your next stay in Florence. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ajoy2b wrote a review Nov 2021
Harbor Springs, Michigan222 contributions117 helpful votes
When travelling I usually choose the hotels. Our friends picked Santa Croce. It was amazingly large. We were greeted with a glass of champagne. Since there were 8 of us check in took a bit of time. The stairways were gigantic. It was quite a jaunt up all the stairs. But...when we got to our room it was well worth the climb. The rooms are spacious by Italy standards. Every staff member was as kind as they could be. The breakfasts were tasty. When in Florence again we will stay here.
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Date of stay: October 2021
Rooms
Location
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Room Tip: Most are spacious and comfy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca D'Angeli, Direttore generale at Relais Santa Croce by Baglioni Hotels & Resorts
Responded Nov 7, 2021
Dear Ajoy2b, thank you so much for your wonderful review! We are glad you loved the beauty of our Palace and that you appreciated our service, our staff work everyday with passion to satisfy our guests in full. We look forward to welcoming you to Florence for your next trip! Best Regards, Gianluca D'Angeli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$476 - $1,032 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
relais santa croce florence, relais santa croce hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Croce
NUMBER OF ROOMS
24
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Frequently Asked Questions about Relais Santa Croce by Baglioni Hotels & Resorts
Which popular attractions are close to Relais Santa Croce by Baglioni Hotels & Resorts?
Nearby attractions include Piazza del Duomo (0.3 miles), Enoteca Pontevecchio (0.2 miles), and Janniderma (0.1 miles).
What are some of the property amenities at Relais Santa Croce by Baglioni Hotels & Resorts?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Relais Santa Croce by Baglioni Hotels & Resorts?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Relais Santa Croce by Baglioni Hotels & Resorts?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Relais Santa Croce by Baglioni Hotels & Resorts?
Yes, parking is available to guests.
What are some restaurants close to Relais Santa Croce by Baglioni Hotels & Resorts?
Conveniently located restaurants include Ghibellina Forno Pasticceria Bakery in Florence since 1890, Schiacciateria De' Neri 18r, and Trattoria il Bargello.
Are there opportunities to exercise at Relais Santa Croce by Baglioni Hotels & Resorts?
Yes, guests have access to a sauna during their stay.
Does Relais Santa Croce by Baglioni Hotels & Resorts have airport transportation?
Yes, Relais Santa Croce by Baglioni Hotels & Resorts offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Relais Santa Croce by Baglioni Hotels & Resorts located near the city center?
Yes, it is 0.5 miles away from the center of Florence.
Are pets allowed at Relais Santa Croce by Baglioni Hotels & Resorts?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Relais Santa Croce by Baglioni Hotels & Resorts offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.