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Relais Santa Croce

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#106 of 421 Hotels in Florence
Certificate of Excellence
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341 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We spent about 2 weeks in Florence, Italy. What a delight! 1) Air France (even "Business Economy") provided roomy seats with separate calf and foot rests. We were given cute kits (socks, eye masks, toothbrush, etc) as soon as we boarded. We ordered full hot meals from their menus, as well as receiving an abundance of complimentary snacks. Our personal... More 

Helpful?
Thank Cindy T
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, I would like to thank you for the beautiful words and high score given to our Hotel and Staff. We feel really proud to hear that we made our part to make your vacation an uforgettable one. We constantly work on improving our quality in service and this means that we are on the right way. Please, feel... More 

Warsaw, Poland
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

The entire hotel and the surroundings are absolutely mindblowing. The hotel could be a museum itself. Its worth to look around if the premises if you have the time. The room was exactly what I asked for. I got a view of Santa Croce church which made our stay even more enjoyable. The snacks and fruits every day are a... More 

Helpful?
Thank Konrad L
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, thank you very much for your beautiful words about our staff and property. We feel sorry about the inconvenience you reported about the maid service. I can assure you that our Housekeeping Department is always very punctual and efficient. For this reason it might have been a matter of lack of communication and I apologize. The problem will... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We loved our 3 night stay at Santa Croce. The hotel itself is like staying in a palace and we felt really pampered and spoilt. The hotel is very well located for all the major sites in Florence. We were lucky to be upgraded to a junior suite which was fabulous and spacious. The staff couldn't have been more attentive.... More 

Helpful?
Thank Christina C
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, we are really happy to read your beautiful words about our Hotel and Staff. We are also proud to hear that your experience has been a memorable one and we really hope to see you soon again. Please, feel free to contact me directly for a future reservation. Arrivederci, a presto. Marco Del Lama Hotel Manager Relais Santa... More 

Bletchingley, United Kingdom
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a classy small hotel circa 24 rooms with excellent service and beautiful ambiance - perfect to escape the huddle and bustle of the lovely city. The gourmet restaurant run by others on the ground floor was closed for August and the hotels own restaurant on the 1st floor like the bar barely used which is a shame.

Helpful?
Thank Jeremy W
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, thank you very much for your beautiful words about our Hotel and Service offered. We are so happy to hear that you enjoyed your stay with us and hopefully we will see you soon again. Do not hesitate to contact me directly to arrange a future stay at Relais Santa Croce. Arrivederci, a presto. Marco Del Lama Hotel... More 

Cleveland, OH
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Relais Santa Croce is definitely an above average and very good hotel. The property is beautiful and with only 20 some rooms - the place has a grand bed-and-breakfast quality. The rooms are well appointed and a good size and the bathrooms modernized. The staff is very courteous and ready-to-help. The property is a little out of the way... More 

Helpful?
1 Thank sxp16
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, I would like to thank you for your comments that we consider always very usefull in order to improve our quality of service. We are so glad to hear that you enjoyed your stay with us and your beautiful words about our staff and rooms will encourage us to do always better. We scheduled already an upgrade of... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 3 nights here and loved every minute. The service is exquisite, the rooms are beautifully furnished and the attention to detail is amazing. We especially enjoyed the steam shower in our room. A welcome treat after a long day of sight-seeing! The next time we're in Florence we will be sure to stay here.

Helpful?
Thank Sara F
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, thank you very much for your comments shared in Tripadvisor. We are really proud to hear that you enjoyed so much your stay with us and that you loved our Hotel. The half of our Rooms have steam shower and, as you said, we consider that a very special treat for our special guests. We hope to see... More 

Chicago, IL
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 14, 2016

Perfect experience from start to finish - from the welcome and check-in to our departure. We stayed in a deluxe room which was very large and comfortable. Great air-conditioning for the 100 degree temperatures outside. All service was as expected for a 5-star hotel. Perfect location for seeing Florence sites on foot. Would definitely stay there again and would also... More 

Helpful?
Thank luvtrvlng1
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, we all would like to thank you for your beautiful words and the high score given in your comment to our Relais. We are proud to know that you enjoyed your Experience with us and hopefully you will bring it with you for ever. Please, feel free to contact me directly for any future need and when you... More 

Paris, France
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 22, 2016

We stayed 5 nights at the Relais Santa Croce in May while we were visiting Florence and Tuscany with my wife. The hotel is very conveniently situated. Central enough to be at a short walking distance of the vast majority of the great city spots while not being overexposed to the super busy crowded areas. So after returning from your... More 

Helpful?
Thank GILDE1
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, thank you very much for your beautiful words about our Hotel and Staff. We are all very proud to hear that your stay with us has been an unfogettable experience. We are working very hard to improve our standards of service and quality. Also our breakfast and Restaurant will are part of a big project of renovation and... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 20, 2016 via mobile

The hotel is just beautiful, a piece of art!!! Well located also, feels you're inside of those castles but yet comfortable and cozy Food is always great All personal are super nice and friendly I'm definitely comming back to this hotel, one of the bests I've ever stayed in

Helpful?
Thank Mariana M
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, your words make us feel really proud. Thank you very much for staying with us and hopefully we will welcome you back soon. Arrivederci, a presto. Marco Del Lama Hotel Manager Relais Santa Croce, Firenze More 

Level Contributor
117 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 20, 2016 via mobile

From the Initial welcome from the doorman, to being shown to our room by the receptionist, this small hotel outdid it's bigger sister hotel in Rome. This is a small team of staff, and nothing Is too much for them. As a bonus it is centrally located and walking distance to all the major tourist spots. We are here for... More 

Helpful?
Thank Sean G
Marco_Del_Lama, Direttore at Relais Santa Croce, responded to this review

Dear Guest, thank you very much for your beautiful words and the high score you gave us. We are all happy to know that you enjoyed your stay with us during a so special time for you: your honeymoon. We hope you will bring with you unforgettable memories of your experience with us. Please, do not hesitate to contact me... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Santa Croce

Neighborhood Profile
Santa Croce
Stop and stare at the beauty and symmetry of the Basilica of Santa Croce any time day or night. Unraveling around it are a number of architectural and artistic masterpieces, from the Synagogue to the Central National Library. As a hub for young people, the area gets busy with people who want to have fun: a continuous flow of tourists and locals become animated by songs and dances.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
A perfect balance between the luxury of a bygone era and modern comforts In the historic centre of Florence, an eighteenth century residence hosts the exclusive, refined Relais Santa Croce, a luxury hotel in Florence. Surrounded by its sumptuous furnishings and frescoed ceilings, you will be assisted by highly professional staff of this hotel in Florence and delighted by the evocative nature of this truly extraordinary location in which luxury and refinement are the predominant features. It is the ideal destination for those seeking the intimacy of a private residence in Florence. The hotel restaurant, Guelfi e Ghibellini, offers innovative, seasonal regional menus. Furthermore, situated within the same building as the Relais Santa Croce is the Enoteca Pinchiorri, a three-star Michelin restaurant. ... more   less 

Additional Information about Relais Santa Croce

Address: Via Ghibellina 87, 50122, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Price Range: $283 - $783 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Relais Santa Croce 5*
Number of rooms: 24
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Also Known As:
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Hotel Style:
#15 Business Hotel in Florence
#62 Luxury Hotel in Florence
#67 Romantic Hotel in Florence
#94 Family Hotel in Florence
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