I stayed at the relais for a pleasure weekend in Florence with a friend. We had a great time and a room with a wonderful view on Santa Croce. Everything was perfect and curated in every detail. We felt special and cuddled my the staff member of this luxury relais. Highly recommended!!
Everything about the Relais Santa Croce was perfect for us. The palazzo is beautiful. Our suite was lovely. Comfortable, full of light with a view of the church. The staff were excellent, friendly, courteous and helpful. Breakfast was delicious and we really enjoyed our nightcap and snack in the fabulous lounge. The photographs do not do it justice. We had a great time in a wonderful hotel in a beautiful city.
Relais Baglioni hotel enjoys a great location in Florence historic center and it is within walking distance from all major cultural highlights of the city. It’s the perfect place for a luxury peaceful holiday where privacy and tranquility are guaranteed. At our arrival while getting off the taxi we have been promptly assisted by the bellboys who were very helpful, attentive and caring. A warm welcome has been given us while been escorted to the beautiful reception where we have been invited to sit down and we were offered a complimentary glass of bubbles. Mr. D’Angeli, the hotel director, greet us in person while the host was completing the check in and when we were finished sipping and enjoying the beautiful Prosecco, the host personally took time to show us the dining room, the bar and the ballroom while giving us a brief explanation of the history of this beautiful and elegant building. We couldn’t ask for a better start: the delivery of a great service in the most relaxed way! We have been than escorted to our guestroom and we have been surprised discovering we had a room equipped with a small hammam inside the shower. The room was very comfortable and spotless, everything was organized at perfection. There were beautiful high quality amenities in the bathroom. A nice hand written welcome card and some fresh delicious complimentary petit four were delivered at our room. We requested the receptionist to assist us with a fine dining restaurant for a special occasion. She immediately suggested several locations which met our criteria and she took care of the whole reservation process. At the end of the dinner the restaurant staff surprised us with some champagne, cake and candles since the receptionist who made our reservation explained and underlined the nature of our special evening. Relais Baglioni definitely succeeds by understanding and offering exactly what their guests care about. During our stay we have been constantly address by names, the staff was very polite, always making eye contact, making sure everything was going well and always active listening to any of our inquiries. After returning home we received a thank you messages which make us feel extra special. We also appreciated the fine delicious chocolate we have been given as a small gift at the check out. …
We stayed for two nights at the beginning of March. It was our a first time in Florence, and the hotel is in a great location, within walking distance to a lot of different attractions. The staff, in particular Dornia at reception and Raphael at the entrance, were so helpful and kind. We didn’t have dinner, but the breakfast was really good. Can’t recommend enough
We stayed here for a weekend, in this little gem in the heart of Florence. The hotel and staff is just amazing, pay attention to every detail and arrange as best your stay as possible. We stayed here with our little baby and had amazing attentions for Valentino in our room, we loved to stay here and would comme back at any time! This hotel is definitely a place to visit :) GRAZIE to a great team!