I stayed at this hotel several times before Covid. I just completed a visit. When I arrived at the hotel, the entrance was moved and the lobby had been renovated, not to my liking. I was told that like many hotels in Florence, they’d closed during Covid. We were a four star hotel, but now we’re five stars. I was somewhat disappointed in the stay, not believing this was truly a five star hotel. The good: Nice room, linens, bathroom, and breakfast. Before Covid, they had a nice breakfast buffet. Post Covid, one ordered off a menu. The change is understandable, and the service was terrific. The Bad: At this price, no complimentary water. Why? Secondly, my mini-bar was never refreshed. Thirdly, there were no wash cloths in the room one day. Lastly, on my final night, someone at the door asked if my room was OK. I guess this was to substitute for the turn-down service that I had for the other nights. These things do not occur at a genuine five-star hotel. Would I stay again? Maybe, maybe not. It would depend on prices at this and other hotels in Florence.…
Best service at any of the hotels we stayed at in Italy! The staff at Number Nine were amazing and over the top. Our room was ALWAYS cleaned and refreshed with towels, etc. The hotel location is perfect and the amenities are wonderful - gym, spa, bar, lounge area, etc. I highly recommend staying here!
What a wonderful hotel within walking distance to everything. We loved it! Rooms were very clean and spacious. Breakfast each morning was just delightful. Thanks for the great service and making us feel welcome!
What a great place! I had a lovely time. The room was super nice. The gym was aces. They have a fantastic rower. The Spa was just what I needed. Recommend the Turkish bath. The bar was very nice. They have a specialty drink that’s like an aperol spritz but with a twist. All the service was exceptional. Definitely will be back.
The hotel was spotless. The staff were great. Everyone was friendly and helpful. Location is perfect. Spa/gym is a great perk as well. We walked to everything. Breakfast option worked out nicely as well and it has nice food choices. Will definitely stay again.
An amazing hotel. Elegant, beautiful, exceptional service, and a stone’s throw from the Duomo. Will definitely return. The lido they are able to take you to was gorgeous, and very welcome when it was 42 degrees! Can’t recommend highly enough!
The hotel is superb. Great location only a ten min walk to the Cathedral, and a twenty minute walk to the river. The welcome from the staff was warm and courteous, we were offered a drink while our check in was complete Rooms were roomy and clean and the bed was very comfortable, air con worked well and was needed as it was very hot outside Can’t recommend the Hotel enough , a great place to stay when visiting Florence
Great location. Big rooms. That’s it. We had 2 rooms. One the AC did not work AT ALL. the solution was “it’s your problem. You can leave”. During the high season in the summer when there is no hotel available. Horrible rude front desk manager. The following day we were moved to another room after an unbearable night. General manager apologized- but that’s it. Many other issue with bookings for dinners, yours etc. we fended for ourselves. There was no service. Also very noisy at night from the street. Elevators take forever
This hotel was one of our favorites of all times. It is conveniently located about 10 minutes walk from the train station, bus station, Duomo and Uffizi. It is impeccably clean and the staff is professional and efficient. The delicious breakfast every morning fueled us for the day ahead. The room was cool and comfortable. We had massages at the spa which were relaxing after a long day of travel. I visited the spa area and enjoyed the steam room, the sauna, and the jacuzzi. (Note - book a time at the front desk and bring your towel, robe, slippers, and water from your room.) We can’t say enough good things about Firenze Number Nine!
I do recommend the hotel nice staffs and helpful. The place location wonderful, heart of Florence. And so clean place. We had an amazing room and special thanks to Thomaso was really nice and helped us so much 💗.