Well-located and beautifully decorated, The Place would be an outstanding accommodation if not for the indifferent and uncaring staff. Should a guest have an issue or concern, it is unlikely that it will be handled graciously by the apparently all-male management, based on my own recent experience. I will never return, and I urge my fellow female travellers to take heed.
We stumbled upon The Place while walking through Florence and noticed their cute exterior dining experience set up outside. Bad decision. The staff was so rude and arrogant, acting as of we did not belong. There was no greeting, no checking up on us while dining, and no apologies for the coffee they served that came out with cream that was curdled. The food was decent and the 2nd coffee they brought happened to be delicious, but we will never go back. We noticed that after we sat down, they were turning certain people away saying that only hotel guests could eat there, which was false because we were not hotel guests. The manager eyed people up and down and made decisions on who to sit based on his opinion if your appearance. Such a disgrace.
We decided to choose this luxury hotel with a beautiful view of the Piazza di Santa Maria Novella for our one night in Florence before traveling to the countryside of Tuscany and we are so glad that we dd! Sylvia greeted us with an offer for complementary Prosecco upon arrival and tiled us to our room with the amazing view of the piazza, with beautiful fruit and personal expresso machine. We were in close proximity to many restaurants, Ponte Vecchio, and shopping. Fabio, Carlos, Alvin, and in the restaurant, Zach and Carolina were all above and beyond in their excellent service and made us feel at home. Our stay included a sit down gourmet breakfast our our choice and we had drinks from the bar delivered to our room. Our new home away from home. BRAVO the Place. We would love to visit again . Do not hesitate to stay here.…
The highlight of our Italian adventure started and ended at The Place Firenze. Claudio the concierge took care of us before we arrived and made us feel like the gorgeous hotel was our home away from home. Rooms are spacious and comfortable and the common areas are dreamy. Decor stunning and we could not have been more well taken care of. We had an early departure (4:30am!) and they insisted on making coffee before we left and packed breakfast on the go. Would 100% recommend.
Let me just preface with we stayed at The Place when it was called JK place, about ten years ago. We had the most spectacular time then, that is why we returned here. Unfortunately we did not have the same experience. I know they are close to the train station but travelling in July when it is hot, I decided to get a transfer from them. I know. Lazy. The driver was late, he had out train time and number, the meeting place where we were supposed to meet, he wasn’t there. We were just going to start to walk there when the driver called me. A short ride indeed. Upon check in our room wasn’t ready yet and as per last time we were offered a drink, we chose Prosecco. We were supposed to have a room upgrade by the way and through our agent who booked us. The room was small by all means. The bathroom beautiful. The shower was excellent. The bed comfortable but small. The breakfast awesome. The location great. The staff, cold. I had emailed the place about our stay when it was JK place and they had offered me a 10% discount. When I brought this up it was like a major incident. I felt like I was told, well you get to stay here and that should be the gift itself. We asked about nearby restaurants and the staff wasn’t knowledgeable or just wanted us to eat there, granted the food was delicious. Would I stay there again? No.…
Yes all the superlatives apply in this discrete boutique hotel. Also very conveniently located, near the station, on the beautiful Piazza, and a short trot to all the main attractions! Staff all delightful, particularly the front of house/concierge for whom nothing was too much trouble, and they had wonderful local advice on eateries and places to go. My only small negative (which i told the hotel) was the breakfast service which went all a bit slow and chaotic with the 2 hardworking waitresses disappearing for long periods - i asked if they were making the breakfast too?! but that aside the food was excellent and the waiting staff lovely. Room sizes and aspect vary hugely - some looked very internal. so i would be choosey and avoid the cheaper rooms. But we will definitely stay here again…
If you want to be treated like family this is a place to be. The staff is amazing the GM Claudio super knowledgeable and helpful in getting around town, restaurants, activities etc. great food, beautiful new rooms and more will def come back
We have booked a Deluxe Room. Supposed Covering around 32 sqm (344 sq. ft.), they are located at the heart of the House and look onto the secluded inner courtyard, as indicated in the website. They hosted us in a 25 sqm room looking as a cave at the end of the corridor.. Complaining to the staff we have been told not to see it like that ..... So when you book a Deluxe room and you are given a standard one you don't have to be upset because when you told it to the manager, this guy replies you that he feels offended. If you come by car, they park it in a place, needed 45 minutes to bring it back. And charged 58 Euros/day. Definitely not the place to be despite the location. Definitely not a luxury 5 stars hotel Definitely not a 5 stars Hotel service
We came to Florence and stayed at the Place Firenze as a birthday trip for my husband. We felt so welcomed at the Place Firenze from the moment we stepped in until we left four days later. The staff were so friendly and helpful. The room was clean, pretty and overall an amazing experience. We will definitely come back whenever we come back to Florence. It was the perfect boutique hotel experience.
We initially booked 3 nights but decided to extend our stay another night because we liked it so much. It’s a boutique hotel with impeccable service and well-designed elegant rooms. We stayed in Room #1 which had an adorable balcony and awesome view of Santa Maria Novella church. The entire hotel is very tastefully done. Breakfast is delicious & included - it is served on time each morning in a beautiful presentation with elegant serving ware. The location is perfect and walking distance to everything Every single staff member were professional, friendly and went out of their way to accommodate you. We left very impressed! Will most definitely return. One of my new favorite hotels. Thank you!