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Hotel Berna

Certificate of Excellence
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Largo Fratelli Alinari, 11 | Santa Maria Novella, 50123, Florence, Italy
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304 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Edmonton, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 16, 2016

Arrived in Florence and started looking for this place. No sign outside. Light fixtures hanging on wall by one cord. Keys to room hard to use. Close to main train station and restaurants and Academia gallery as well as Duomo. BEWARE OF TAXI drivers in Florence, THEY ARE CROOKS.

Helpful?
Thank Barry N
Katy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 9, 2016 via mobile

If you have nothing nice to say, keep your mouth shut. Don't stay here! No air conditioning even though they said they had it. Mini fridge not working. Girl at desk gave excuse after excuse. Very flippant about our inquiries. At least Hotels.com gave us a credit back for this stay.

Helpful?
Thank KatyVBQueen
Singapore
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 5, 2016

My first impression upon stepping into the building, was 'Oh, no. Did I make a mistake?' The building also houses 2 other B&Bs and the lobby was really bare and cold. The lobby was old and the elevator tiny. We had to go up 1 at a time with a bag each. But, at least, there was an elevator!! But... More 

Helpful?
Thank LibraGalSingapore
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear LIBRAGALS Thank you for choosing "Hotel Berna" for your holidays in Florence. We would like to express our sincerest thanks for the words you wrote regarding our b/b. We always hope that our friendly and informal way to help our clients is appreciated. Thank you agian for your collaboration. Kindest regards Nadia & Staff More 

Ringwood, New Jersey
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 12, 2016

This hotel is a five minute walk to the train station, convenient to longer distanced trains, and the airport. It is also a very short ride on the metro to the central square. They front desk even sells tickets so you don't deal with lines and machines at the station. There are a few nice restaurants within walking distance of... More 

Helpful?
Thank helsmith23
Montreal, Canada
2 reviews
2 of 5 stars Reviewed April 12, 2016

The hotel is not very clean. It is not practical (you need keys to open doors to get in). The hotel is n th third floor. The elevator is so tiny you can get in with your luggage, It should not be called hotel, but rather B&B.

Review collected in partnership with this hotel

Helpful?
Thank Abdel O
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear Abdel O, thanks for having communicated your opinion! Sorry to hear that you are not satisfied !!! We do every day our work with the utmost care and we are surprised to read your opinion so "unique" ... However it is possible that something "escapes" from our control. In cases like this, when you think there is something wrong,... More 

Doncaster, United Kingdom
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 23, 2016

From the moment we walked in the door we had a very warm welcome and were made to feel at home. In fact, every time we returned to the hotel we had smiles and were asked about our day. Free WiFi at the hotel. The rooms are nicely decorated in what seems to be antique furniture from various sources makes... More 

Helpful?
1 Thank marks611
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear marks611, thank you very much for spending your time with so many compliments... so kind :-) !!! It is pleasure to know that our guests have a memory so nice of us :-) For our part we would like to tell you that it was a pleasure to have you again as our guest !!! We still await you... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 17, 2016

Kind staff, good breakfast, excellent location, 5 minutes from the train station, 15 minutes from the city center, next to the supermarket, Wi-Fi in the room. If you're looking for a cheap hotel, which will be carried out not so much time, then Berna is perfect for this purpose. (The room has a kettle).

Helpful?
1 Thank Андрей И
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear Андрей И, thanks so much for your review !!! We are delighted that our guests are satisfied for their stay with us!!! We are waiting for you next visit to Florence :-) With the opportunity, again our best regards !!! Sara and staff More 

La Présentation
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 28, 2016

It was easy for us to find the hotel after we got off the train. We were welcomed by a very nice lady who offered a glass of cold water (on a very hot summer day) while we were doing the check in. The room was clean, but furniture was a bit dated. We had problems with a falling shower... More 

Helpful?
Thank Cynthia B
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear Cynthia B., we are happy that you liked the location of Hotel Berna, our welcome, breakfast with coffee of all kinds :-) Thanks so much for all the compliments you do to us !!! Hotel Berna is located in the true city center. This fact is very positive for sightseeing. It may happen, especially in summer when you keep... More 

Vancouver, Canada
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 28, 2016

This is a lovely hotel, situated 2 minutes walk from SMN train station. The staff was so welcoming and as we had a 6am flight (needing a 4am checkout), they set up everything for us the night before, including putting a breakfast tray in our room. The décor is really quaint and very arty, and there is a wonderful balcony... More 

Helpful?
Thank kroops13
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear kroops13, thank you very much for your review !!! We are really happy to have been essee help make your stay even more special :-) It 's a great satisfaction when our guests are happy furnishing, room, services ... We thank you with all our heart for the words of appreciation that you spent for us !!! We expect... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 10, 2016 via mobile

Staff was amazing and friendly breakfast was good and they even let us stay for part of the next day for a nominal fee. STAY HERE! There is a nice little italian restaurant to the left if you walk out the front door. It's close to the train station and the toilets are clean and water is hot. Nice view... More 

Helpful?
1 Thank Josh E
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear Josh E., thank you so much for the compliments in your review !!! We are really pleased to know that we met your expectations... We wait for you next visit to Florence !!! For now, our best regards :-) Sara and staff More 

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Staying in San Lorenzo

Neighborhood Profile
San Lorenzo
San Lorenzo’s lively merchants shout out from behind stalls with an array of products in one of the most traditional neighborhoods in Florence. Different ethnic groups join together in the large outdoor market of San Lorenzo and in the Central Market, a vast multi-floored building. Visitors are bound to fall in love with this area and in particular, with its variety of food, especially those focusing on Florentine dishes as well as international selections. Nobody leaves San Lorenzo without a shopping bag in hand or with an empty stomach.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
It's easy to fall in love with Florence, and it's inevitable that you will fall in love with the 2-star Hotel Berna.It will be the lovely rooms and friendly hospitality; it will be its convenience to Santa Maria Novella train station; it will be because this hotel makes a stay in Florence for work or pleasure even more pleasant.Whether your favorite sights are the fascinating Galleries of the Accademia, or the fun boutiques on the shopping streets of the town center, Hotel Berna in Florence makes them easier to reach than ever. ... more   less 

Additional Information about Hotel Berna

Address: Largo Fratelli Alinari, 11 | Santa Maria Novella, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Price Range: $85 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Berna 2*
Number of rooms: 9
Reservation Options:
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Also Known As:
Berna Hotel Florence
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