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Hotel Diplomat

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179 Reviews from our TripAdvisor Community

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Showing 49: English reviews
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Reviewed 2 weeks ago via mobile

This is definitely a very good hotel with a variety of excellent breakfast. Location is just 200 metres from the station which makes us easy to travel back to Roma. Staff is very friendly and the room is very clean. Ninik / Jakarta -Indonesia

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Helpful?
Thank Ninik K
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, We thank you for choosing our hotel for your stay and we are pleased that our services and our position has been to your liking. In the hope of being able to still welcome at the Hotel Diplomat, we send our best regards. Daniele Bardelli - Resident Manager

Pune, India
Reviewed 2 weeks ago via mobile

I stayed at the Diplomat for my honeymoon anniversary for 3 nights. It is located right opposite to the Firenze Santa Maria Novella Station, so I could reach the hotel in 2 minutes after arriving from Venice. It is also nearby to most of the sightseeing in Florence. Excellent room and breakfast options, excellent service to top it up.

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Thank Saurabh D
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear and kind Guest, We thank you very much for choosing the Diplomat Hotel for your stay and we are very glad that our services and our position has been to your liking. In the hope of being able to welcome you again at the Hotel Diplomat, we send our best regards. Daniele Bardelli - Resident Manager

Malmo, Sweden
Reviewed 3 weeks ago via mobile

Small dark Rooms, not able to move inside the room after putting out bags in. When in Florence people are on vacation and want to sleep so the can be rested, imoossible at this hotell. Cleaning lady started vacuuming the corridors around 7, and bumped something in the door many Times so it was imoossible for us to get a...

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Thank majaMatinj
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Mrs. Matinj, Thank you for choosing the Diplomat Hotel for your stay in Florence and on giving your opinion about our services. Unfortunately we can not understand his complaints about the noise made by the maid. Our staff in fact, comes into service at 8:30 am and by order of the management do not use the vacuum cleaner up...

London
Reviewed 3 weeks ago via mobile

Recent visit to Florence with my wife, we stayed at the Hotel Diplomat due to the excellent location opposite the train station as we were also travelling by train to Bologna, Pisa and Venice. Front desk was friendly and efficient. Modern hotel though the rooms could do with a little more lights as was rather dark in there. Breakfast was...

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Helpful?
Thank Steve818
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, Thank you for choosing the Diplomat Hotel for your stay in Florence and on giving your opinion about our services. We have taken careful note of your various suggestions that will help us to improve our services. Hoping to have you again as our clients, we wish you a happy day. D.Bardelli - Resident manager

Reviewed 4 weeks ago via mobile

We stayed in the beginning of February for 4 nights. Reason to book this hotel is fantastic location, plus I had planned day trips to Bologna, Pisa and Venice. It's located right opposite the main train station plus it's walkable distance to all main attractions! Duomo around 10-15min walk, Ponte Vecchio 15-20min. Fantastic location. Getting to the hotel from FLR...

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Thank EeyoreTravel
London, United Kingdom
Reviewed 4 weeks ago

Spent 3 nights with my partner over Valentine week...The location was very easy to find, room was comfortable. Service was excellent and the staff were brilliant. Highly recommended. The breakfast was decent and I recommend you include it in your package

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Thank Ripples09
Gold Coast, Australia
Reviewed February 15, 2017

We stayed at this hotel in December 2016. We chose it for its proximity to the Railway Station ,as we travelled by train from Rome to Florence.Pleasantly surprised by the degree of comfort in the room and the superb shower,just peachy in winter.. Walking distance to the Duomo,The Uffizi and Academia galleries,Santa Croce church,Ponte Vecchio,and many fabulous eateries around Piazza...

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1Thank drhelenperes
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear customer, we want to thank you for choosing the Hotel Diplomat for your holiday in Florence and for spending your time to write your great review by specifying the various conveniences that you have found staying with us. We are very pleased to have left a good memory of the Hotel and Florence and we hope to soon accommodate...

A TripAdvisor Member
Lausanne, Switzerland
1 review
2 helpful votes
Reviewed February 11, 2017 via mobile

Very beautiful style choice, good location. One of the staff working at breakfast, very RUDE and unfriendly. Absolutely no sense of hospitality. Plus very noisy if you are looking to enjoy a peaceful evening or morning. I would choose another place when I come back to Florence.

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2Thank A TripAdvisor Member
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear customer, we want to thank you for choosing the Hotel Diplomat for your holiday in Florence and we are very sorry for the impression he had of our room staff. As you can read in all the other reviews it received, normally the courtesy and helpfulness of our staff is widely praised and then we would keep I know...

Narberth, United Kingdom
Reviewed February 10, 2017

Apparently this hotel has just undergone a refurb and I have to say its first class. Very clean, modern, comfortable. Breakfast is excellent and staff are very helpful and friendly. Really good value for money and I would definately stay there again and recommed.

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Thank posherscouse
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear guest, we want to thank you for choosing the Hotel Diplomat for your holiday in Florence and for spending your time to write your great review by specifying the various conveniences that you have found staying with us. We are very pleased to have left a good memory of the Hotel and Florence and we hope to soon accommodate...

Singapore
Reviewed January 16, 2017

I rate the hotel average as it is not worth the money. The rooms are much smaller and has a limited minibar with no in-room services.Bathroom is also smaller. Two great things - breakfast and location. It is just across the Florence train station (SMN). From this place, moving around the city is quite easy. I recommend this hotel to...

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Thank ShibuBaburaj
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, Thank you for choosing our hotel for your stay in Florence and would like to remind us that your reservation had been made for a small room as shown on the booking site and therefore this is the reason of your complain. With a little extra cost, on request, we would be able to offer a more spacious...

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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge

Additional Information about Hotel Diplomat

Address: Via Luigi Alamanni 9, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $107 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Diplomat 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Diplomat Hotel Florence
Hotel Style:
#72 Luxury Hotel in Florence
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Diplomat staff and other travelers.
10 questions
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Questions? Get answers from Hotel Diplomat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Drinks and canapés available on the ground floor at night for a very reasonable price.”
 of 5 bubbles drhelenperes, Feb 15, 2017 | Read review
“Rooms at the back of the hotel will be quieter.”
 of 5 bubbles posherscouse, Feb 10, 2017 | Read review
“Deluxe rooms are small, consider booking 2 adjacent rooms for more than 2 persons”
 of 5 bubbles ShibuBaburaj, Jan 16, 2017 | Read review
“My room was facing the main street, looking over to the main station.”
 of 5 bubbles Sunseeker560, Dec 3, 2016 | Read review
“Room above on the the 3rd floor an d up”
 of 5 bubbles jt9992015, Jul 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question