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Hotel La Scaletta

Traveler (578)
360
Panoramas (11)
Room & Suite (532)
Certificate of Excellence

About

#78 of 416 hotels in Florence
Location
Cleanliness
Service
Value
Certificate of Excellence
A charming Hotel with character, where paying attention to your every need, and the desire to make you happy, is not just our work, but our very real pleasure. For us, clients are never just 'numbers', but real people who we want to feel special, because your satisfaction is the greatest gift we could receive. There are many reasons to travel, but that which makes every trip truly special are the emotions that it evokes, which become the souvenir that you carry forever in your heart, not just of the fantastic places you have visited, but also of the people, who in their own small way have contributed to making every moment perfect and unforgettable.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
252Restaurantswithin 0.3 miles
184Attractionswithin 0.3 miles
Contact
Via Guicciardini 13, 50125, Florence Italy
Name/address in local language
E-mail hotel
Getting there
Peretola Airport4 mi
Gal Galilei Airport43 mi
Alamanni-Stazione Santa Maria Novella17 min
Porta al Prato-Leopolda Parco della musica20 min
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1,604Reviews
27Q+A
100Room tips
Traveler rating
  • 932
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  • 98
  • 38
  • 25
Time of year
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Popular mentions
La Scaletta is in a great area of Florence and had such potential to be wonderful. I had asked for two single beds with a view and when we got to our room we had a queen with a view. When I checked on this they told me the only room they could put us in was an interior room
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Response from Sara R, Responsabile relazioni con la clientela at Hotel La Scaletta
Responded 5 days ago
Dear Mr./Mrs. R., Thanks for your review, we are sorry that your expectations have been respected and we hope that you'll give us another chance to show you that we can do a better work. All the Best!
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We had a wonderful room, the WOW type of room. The location is very convenient since it's really at 100m from the Ponte Vecchio. A bit of a hassle to park the car, they have someone to pick it up and take it somewhere else since they don't own parking space, but it worked. My
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Response from Sara R, Responsabile relazioni con la clientela at Hotel La Scaletta
Responded 5 days ago
Dear Mr./Mrs. L., Thank you very much for your nice review, we are glad that you loved our rooms, location and view from the terraces. We understand your opinion about parking and bags. Hope to have other occasion to welcome you again in our Hotel we wish you, All the Best!
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The location of this hotel is fabulous, a two minute walk from Ponte Vecchio and all main attractions. The room itself was quiet, clean and pleasantly decorated. Most amenities described on Booking website were in the room. What certainly could have been better communicated was
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Response from Sara R, Responsabile relazioni con la clientela at Hotel La Scaletta
Responded 5 days ago
Dear Mrs. D., Thanks for your review, we are glad that you enjoyed our location and room. Regarding the breakfast I inform you that we sent a communication to all the guests, as soon as we received the exact dates of works since we are in an historical palace and to make some works we need an authorization from the municipality of Florence, advising about the breakfast room's renovation and offering an alternative solution. You replied to this email advising us about your several allergies and we immediately contacted the pastry to find a solution that can meet your needs, we told you as well to go to the pastry at your arrival to speak directly with their manager and make a selection of food and beverage appropriate for your allergies. You didn't go there, you went there directly in the morning to have breakfast. We received no communication from you, during the stay and as well at the check-out (with a 24h reception desk open), regarding a refund for breakfast. We are sorry if about the problem that you had. Best regards.
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We ended up booking this hotel hoping for a nicer hotel experience to enjoy our time in Florence. The reception desk in on the 3rd floor and you need to take the stairs or the 2 person elevator. The restaurant was under construction and the breakfast was not available at the
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Review collected in partnership with Best Western
Response from Sara R, Responsabile relazioni con la clientela at Hotel La Scaletta
Responded 5 days ago
Dear Mrs. K., Thanks for your review, we are sorry that your expectations have been not respected. You made your reservation through Best Western web site and they do not provide us your email address but I can assure you that informed them regarding the breakfast room's renovation to inform all the guest about it. We understand your opinion about our Hotel, reception on the 3rd floor and small lift but you have also to remember that we are in a XV century building. Anyway we hope that you'll come back visit us and give us the change to let you have the great stay that you deserve. All the best!
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First and foremost, I want to stress that this hotel is in a very convenient location despite being in the Oltrarno (across the river)! The hotel was situated directly across the Ponte Vecchio and a relatively short walk to central Florence (Duomo, etc.). We found it was easy to
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Response from Sara R, Responsabile relazioni con la clientela at Hotel La Scaletta
Responded 1 week ago
Dear Mrs. C., Thank you very much for your kind review, the Design Apartment La Scaletta is the new entry in our accomodations and we are glad that you loved it. We are glad too that you loved the service provided by the staff and our location. Hope to have other occasion to welcome you back we wish you, All the Best!
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PRICE RANGE
$138 - $356 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic CenterOltrarnoPittiSanto Spirito
NUMBER OF ROOMS
14
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