Easy Location away from the crowds but still close to the center...

Nice location, clean , and staff was friendly and helpful...

Cool hotel in a great location...

The nh hotel was in great location, walking distance from all the tourist spots and top shopping destinations!...

...Location is bit away but we used cabs to get to places and walked around then...

Great location, very easy to get around...

...Location - it is 20 minute walk away from the Firenze Santa Maria Novella train station as well as duomo, Uffizi Museum and Cathedral...

Good hotel on a perfect location...

...The hotel was also in a good location (just a short walk down the river into town)...

...Maybe not the most romantic ambiance, but definitely liked the cool medevil vibe!...

...The lobby area is beautiful and comfortable...

...The rooms are beautiful and we had a balcony in our room that over looked Florence and the river...

...Loved the professionalism of the staff well dressed !the atmosphere was amazing...

...However, the rooms could really use an update. The beds were not very comfortable, with old fashion, bedspreads, and linens...

...Spacious and comfortable rooms and bathrooms...

...Our room was excellent with a view of the park, spacious, clean...

...When we finally got to our room, it was very luxurious, large, and the bed was comfortable. From the bathrobes and slippers to the view, we would stay here again...

...Minor issues of no irons being provided and a stuffy iron room in the basement instead...

...Rooms were big but a little dark given they face the inside of hotel. However, you’re barely in your room!...

...The room, breakfast, rooftop pool and rooftop restaurant all high quality and well maintained...

...The rooms were clean, comfortable and all plumbing worked as expected...

...The room was spacious, quiet & comfortable...

...Booked a Superior XL with an extra roll-in bed for our 15 year old daughter for 3 nights. Smooth check-in and roll was all set with the extra bed made...

Rooms were very small and the light switches were very confusing and some did not work...

...), they only gave me a room after i asked if i should look for a different hotel (i arrived around 1pm and was told to wait until 3pm for check in, which is fine... So as i was waiting for my room, other guests arriving at 3pm, including the guests who were offered free drinks at the cafe/bar were checked in before me)...

...The rooms are beautiful and we had a balcony in our room that over looked Florence and the river. The bed so super comfortable and the room was spotless...

The hotel was very centrally located within the wall... However, the rooms could really use an update...

...Spacious and comfortable rooms and bathrooms... The rooms and bathrooms are clean and well maintained...

...We had a superior XL room with a king bed...

...We got a spacious, clean room with a large balcony...

...Our room was excellent with a view of the park, spacious, clean...

...We were early so our room wasn’t quite ready but they let us leave our bags. When we finally got to our room, it was very luxurious, large, and the bed was comfortable...

This hotel is beautifully maintained and the service is excellent...

...The room was very comfortable and the breakfast choice was incredible!...

...Booked a Superior XL with an extra roll-in bed for our 15 year old daughter for 3 nights...

...20 minutes for a glass of wine or a beer is unnecessary...

...Good bar area, breakfast 17 euro and just about worth it with a good selection...

...), they only gave me a room after i asked if i should look for a different hotel (i arrived around 1pm and was told to wait until 3pm for check in, which is fine... In summary, the worst 4-star hotel experience i have ever had...

...We had one night dinner at the hotel and was not impressed...

...Nice location, clean , and staff was friendly and helpful. The rooftop pool was exceptional with a nice view, bar and clean pool... Had self service coffee machines and the plenty of room in the breakfast area...

...The room, breakfast, rooftop pool and rooftop restaurant all high quality and well maintained...

...The rooms were clean, comfortable and all plumbing worked as expected...

...Smooth check-in and roll was all set with the extra bed made...

...The bed so super comfortable and the room was spotless...

Beautiful hotel very clean!and staff very friendly and helpful !...

...The rooms and bathrooms are clean and well maintained...

...It was clean, friendly and helpful staff, close to some good restaurants...

...We got a spacious, clean room with a large balcony...

...Our room was excellent with a view of the park, spacious, clean...

This hotel is beautifully maintained and the service is excellent...

...From the bathrobes and slippers to the view, we would stay here again...

...Service on the rooftop is slow due to understaffing...

...Helped us coordinate taxis to and from a specific winery we wanted to go to!...

...Nice location, clean , and staff was friendly and helpful. The rooftop pool was exceptional with a nice view, bar and clean pool... Had self service coffee machines and the plenty of room in the breakfast area...

...Easy access to/from public transport - walked to most city sites and the roof top view was Stunning...

...The wonderful, friendly, helpful and engaging staff made us feel at home and like family... The rooms were clean, comfortable and all plumbing worked as expected... The lobby area is beautiful and comfortable... The basic wi-fi was good enough for a non-glitchy Zoom meeting...

Excellent front desk and all the hotel staff! All made our stay memorable and easy!... Booked a Superior XL with an extra roll-in bed for our 15 year old daughter for 3 nights... Smooth check-in and roll was all set with the extra bed made... Breakfast staff was great specially Abdulnaye who was helped seat us and provided great service and went about with a great sense of humor!...

...A very professional and reliable team at NH Firenze that made our week's stay very comfortable and enjoyable. The room, breakfast, rooftop pool and rooftop restaurant all high quality and well maintained...

...During our stay a breakfast buffet was included, which was excellent! And the hotel staff were very professional and very hotel guest oriented... Special kudos to the front desk staff, Alesia and Elena who went above and beyond to make our stay very memorable!...

...The hotel was nice and the front desk was very attentive to our needs, ( group of 27). The rooftop bar and restaurant was poorly run and service was awful with management simply walking around and not helping by clearing tables and making sure orders were filled on time... 20 minutes for a glass of wine or a beer is unnecessary...

...Staff very friendly and accommodating, as well as nice breakfast with a wide selection...

Despite having a membership with NH Group, reception staff were horrible. just to give one simple example, when i checked out and asked the lady at the front desk to order a taxi for me, she told me the taxi is on the way ("a few minutes away"); however after waiting for 25 minutes Infront of the hotel (the reception staff could clearly see me waiting) i went to check if the taxi is on the way, only to be informed that the taxi canceled and that "she cant help me"!... ), they only gave me a room after i asked if i should look for a different hotel (i arrived around 1pm and was told to wait until 3pm for check in, which is fine... however i was not offered free drinks at the cafe/bar like other guests who arrived at 2pm and 2:30pm... So as i was waiting for my room, other guests arriving at 3pm, including the guests who were offered free drinks at the cafe/bar were checked in before me)...

...From the moment we arrived until our departure the staff were fantastic... The hotel had a delicious breakfast every morning that went from 7:00 am to 10:00 am daily... The hotel even acknowledge that we were celebrating our anniversary and sent up sparkling wine and biscotti to us...

...It was very convenient to have a place to park our car close to the hotel. The staff was very nice and the restaurant breakfast was very adequate and good...

Beautiful hotel very clean!and staff very friendly and helpful !... I Will go back definitely to this hotel.I will recommend this hotel to all my friends!... Loved the professionalism of the staff well dressed !the atmosphere was amazing...

...It was clean, friendly and helpful staff, close to some good restaurants. The breakfast was also great, had fresh fruit, deli meat, with an assortment of pastries and juices...

...Close to the center of Florence and close to public transport... The rooms and bathrooms are clean and well maintained... Good WiFi and complete minibar... The hotel offers good breakfast and other services...

...When we arrived, Frederika greeted us with a friendly smile. She made us feel like they were rolling out the red carpet for us compared to how we were treated in Rome... She made our stay feel special... Booked a tour for us, made sure we felt welcomed... Our room was excellent with a view of the park, spacious, clean... It is walking distance to everything, although at night, definitely take a taxi especially if crossing through the train terminal area it can be scary...

This hotel is beautifully maintained and the service is excellent. Nadine at the front desk was incredibly helpful... Breakfast was delicious and the bartenders at the hotel bar made great drinks...

When we arrived, we immediately felt welcomed by the front desk staff. We were early so our room wasn’t quite ready but they let us leave our bags... When we finally got to our room, it was very luxurious, large, and the bed was comfortable... It wasn’t far from the city center either...

...The room was very comfortable and the breakfast choice was incredible!... Thank you so much for a wonderful stay - we'll definitely be back :)...

...They have pool on top that we love especially when it was 100 degrees when were here... Breakfast was very nice a lot of options.one night we actually walk from center to hotel and it was not bad... Train station is only two stops away...

...Nice location, clean , and staff was friendly and helpful. The rooftop pool was exceptional with a nice view, bar and clean pool... Breakfast was good with lots of variety, fruits and cereals... Had self service coffee machines and the plenty of room in the breakfast area...

...Easy access to/from public transport - walked to most city sites and the roof top view was Stunning. Completely enjoyed the pool during this hot summer... The room was spacious, quiet & comfortable...

...The wonderful, friendly, helpful and engaging staff made us feel at home and like family. There is a beautiful view from the rooftop Narcisso Restaurant where we spent most evenings having dinner and cocktails... The swimming pool on the roof is an excellent place to cool down on a hot day... The breakfast buffet was among the best I've enjoyed... It's selections should satisfy the tastes of most international travelers... The rooms were clean, comfortable and all plumbing worked as expected... The lobby area is beautiful and comfortable... The basic wi-fi was good enough for a non-glitchy Zoom meeting...

...Hotel is about 15-20 minute walk to centre of Florence. The walk along the Arno River is lovely... Pool was a welcome bonus after hot days of sightseeing during the summer... Breakfast bar is great, lots to chose from...

The nh hotel was in great location, walking distance from all the tourist spots and top shopping destinations! During our stay a breakfast buffet was included, which was excellent!... And the hotel staff were very professional and very hotel guest oriented... Special kudos to the front desk staff, Alesia and Elena who went above and beyond to make our stay very memorable!...

...A very professional and reliable team at NH Firenze that made our week's stay very comfortable and enjoyable. The room, breakfast, rooftop pool and rooftop restaurant all high quality and well maintained...

Excellent front desk and all the hotel staff! All made our stay memorable and easy!... Booked a Superior XL with an extra roll-in bed for our 15 year old daughter for 3 nights... Smooth check-in and roll was all set with the extra bed made...

Great location, very easy to get around. Staff very friendly and accommodating, as well as nice breakfast with a wide selection... We enjoyed the fitness centre and roof top bar, nice evenings upthere...

...So as i was waiting for my room, other guests arriving at 3pm, including the guests who were offered free drinks at the cafe/bar were checked in before me)...

...The rooms are beautiful and we had a balcony in our room that over looked Florence and the river. The bed so super comfortable and the room was spotless... The hotel had a delicious breakfast every morning that went from 7:00 am to 10:00 am daily... The hotel even acknowledge that we were celebrating our anniversary and sent up sparkling wine and biscotti to us...

Beautiful hotel very clean!and staff very friendly and helpful !... I Will go back definitely to this hotel.I will recommend this hotel to all my friends!... Loved the professionalism of the staff well dressed !the atmosphere was amazing...

Out of the three NH collection hotels (Rome, Florence, and Venice), the Florence hotel was our favorite. It was clean, friendly and helpful staff, close to some good restaurants... The breakfast was also great, had fresh fruit, deli meat, with an assortment of pastries and juices...

...We had a superior XL room with a king bed... Overall we very much enjoy the stay at NH Firenze and recommend it!...

Good hotel on a perfect location. Close to the center of Florence and close to public transport... Spacious and comfortable rooms and bathrooms... The rooms and bathrooms are clean and well maintained... Good WiFi and complete minibar... The hotel offers good breakfast and other services... I stayed in this hotel on various occasions and I recommend it for both, tourist visit and business visits...

...The hotel is about 15mins walk from the main city center . It’s convenient if you walk along the river...

...We got a spacious, clean room with a large balcony...

...She made us feel like they were rolling out the red carpet for us compared to how we were treated in Rome. She made our stay feel special... Booked a tour for us, made sure we felt welcomed... Our room was excellent with a view of the park, spacious, clean... It is walking distance to everything, although at night, definitely take a taxi especially if crossing through the train terminal area it can be scary...

This hotel is beautifully maintained and the service is excellent. Nadine at the front desk was incredibly helpful... Breakfast was delicious and the bartenders at the hotel bar made great drinks... We had a great view from our large private terrace outside our room...

When we arrived, we immediately felt welcomed by the front desk staff. We were early so our room wasn’t quite ready but they let us leave our bags... When we finally got to our room, it was very luxurious, large, and the bed was comfortable... From the bathrobes and slippers to the view, we would stay here again... It wasn’t far from the city center either...