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Grand Hotel Minerva

Piazza Santa Maria Novella 16, 50123, Florence Italy
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Guests1 room, 2 adults, 0 children
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 97 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with a heated (28°C/83°F) open-air swimming pool (open from April to October). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Rooftop pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, French
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
378Restaurantswithin 0.3 miles
154Attractionswithin 0.3 miles
2,289Reviews64Q+A100Room tips
Traveler rating
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Popular mentions
My husband and I stayed at the Grand Hotel Minerva on our recent trip to Italy. The 1st room we were presented had an odor of sewer. They immediately switched us to another room which was much better. The rooftop pool/bar area was fabulous and the service was great. We would go back.
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Response from RodolfoBongiovanni, Guest Relations Manager at Grand Hotel Minerva
Responded 1 week ago
Dear Bgirl02, thank you for staying with us and for your nice review. I am apologize for the inconvenience in the first room but I am glad to read that our staff was able to solve the problem immediately. We look forward to welcoming you again very soon. Kind regards, Rodolfo Bongiovanni Front Office & Guest Relation Manager
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Hotel's Favorite
We had a 6 day trip to Florence and chose this hotel as it had a rooftop pool, is close to all the main sights, railway station and located in a traffic-free square. The Grand Hotel Minerva is really stunning with excellently appointed rooms (although we would have appreciated a couple of drawers for smaller items of clothing), a wonderful breakfast room serving a delicious buffet and menu items to order and helpful and effective staff. The location is perfect - next to the Santa Maria Novella church, within walking distance of all the main sights and close enough to cross the river to access the many excellent restaurants in this wonderful city. Our only disappointment was delays in the upstairs bar. The staff always seemed busy but never seemed to achieve anything. We sat for half an hour one evening after dinner waiting for someone to take our order for cocktails but they just always seemed to have something else to do. Fortunately there is a wonderful view of the Duomo against the night sky - we left and went elsewhere.
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Response from Filippo_Burroni, Direttore generale at Grand Hotel Minerva
Responded Nov 7, 2018
Dear Linda S, thank you for your kind words of appreciation. We are truly happy to know we contributed to a pleasant Florence experience. Please accept our apologies for substandard service at the rooftop bar. At the beginning of June we had to replace part of our rooftop bar staff and it took some time to fine tune operations. It is very kind of you to say that the view partially made up for the unfruitful waiting time. We look forward to your next visit. With my kindest regards, Filippo Burroni - General Manager
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Best hotel in Firenze and by far the nicest hotel I ever stayed in! We had a very pleasant stay in this beautiful hotel. The staff is more than friendly and they really thought of everything. They surprised us with an upgrade to a beautiful and very comfortable suite with balcony. This balcony is the second best place (best place is the rooftop bar with pool) to have your aperitivo with a stunning view on the Santa Maria Novella and the Duomo. Most delicious breakfast. Don't skip it! I would love to come back soon!
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The hotel minerva boasts a very beautiful roof top bar, but regrettably lets itself down with a group of staff that will do their absolute best to ignore you. If you'd like a great view, and to be treated warmly id suggest giving Amarmis round the corner a go instead.
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Response from RodolfoBongiovanni, Guest Relations Manager at Grand Hotel Minerva
Responded 2 weeks ago
Dear Racntoe, we are very sorry to read about your experience with us on this occasion. We can assure you that this is not our usual standard of service. I would very much like to have further details from you (e.g.: the date and time you came to our bar), if you wish you can write me directly to rbongiovanni@grandhotelminerva.com . We hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards, Rodolfo Bongiovanni Front Office & Guest Relation Manager
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+1
Two words! Amazing views! My wife and I love rooftop bars. She wanted to check this place out and I’m so glad we did. It really has the the most amazing views of the city. To get to the top floor for the bar. If you aren’t staying there just go the front desk and they will give you a keycard to go to the bar. It definitely serves a more upscale clientele. We had been sightseeing all day and everyone was incredibly well dressed while I was in my corona T-shirt haha. If you don’t want to stand out like I did I’d dress a little nicer lol. The drinks we got were great. We sat next to the pool and could see most of the city from our location. With your drinks you get complimentary snacks. Another reason I love Italy! The rooftop bar is impeccable taken care of. As for waiter she was incredibly pleasant and helpful with the drink menu. This place is definitely worth a visit!
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PRICE RANGE
$240 - $730 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel florence, grand hotel minerva
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
100
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