Grand Hotel Baglioni Firenze
Piazza Dell'Unita' Italiana 6, 50123, Florence Italy
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About
#298 of 1,626 hotels in Florence
Location
4.7
Cleanliness
4.3
Service
4.1
Value
3.8
Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish, Italian
Location
Piazza Dell'Unita' Italiana 6, 50123, Florence Italy
Name/address in local language
Grand Hotel Baglioni Firenze
Getting there
Great for walkers
Grade: 100 out of 100
100
Peretola Airport
3.6 mi•
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Gal Galilei Airport
43.4 mi•
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Alamanni-Stazione Santa Maria Novella
7 min•Florence Tramway Network
Rental Cars
452 Restaurants
within 0.3 miles
3200Reviews72Q+A100Room tips
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The hotel is located in a great location very close to the main train station. The breakfast is great and the view is even better. The staff is very friendly. Now for the negatives. The bed is quite possibly the hardest bed I have ever come across in my life. I cannot believe they would make such a horrible mattress they did install a topper on the mattress for us but it was still a very bad sleeping experience. The room was also very hot even with the heat off no air circulating at all. We could not leave the window open because of the very busy street below. I think this hotel would be too 20 in the city if the beds weren’t so hard.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
We booked a room with garden and it was beautiful in the traditional Florentine style. The room and garden were elegantly appointed, immaculate and quiet. The garden was the best place to spend time at the end of day to unwind. The staff are professional, courteous and respectful and very helpful. The dining room view is amazing! The breakfasts are sumptuous, lunch is five star! I’m just sad I didn’t book a dinner rez in advance from NY as they are difficult to get - but I can see why! We had an amazing stay and will be back! Thank you Deans Hotel Baglioni! Molto Bene!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Jul 3, 2022
Thanks dacorvi!!! We will always keep our dedication to give all guests a special stay. It is not always easy to attain positive results, but every time we call into question and strive to understand how to achieve them. In your case it looks like we did a good job. Thank you for your feedback!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Once the residence of the noble Carrega Bertolini family from 1903 the Grand Hotel Baglioni is a landmark of Florentine hospitality. Unfortunately the lobby and the congress center have been recently renovated in designer style to attract the modern traveller but the rooms remain a world apart. If you want a true step back in Florentine history this is the place to be. Get a deluxe unrenovated room to live a unique historical experience: bedrooms are pure Florentine style galore and boast original walnut doors and tall windows with leaded multicolored glass panes, intricated wooden floors that wonderfully creak at your steps, exquisite polished mahogany fitted furniture, ornate beamed high wooden ceilings, green velvet armchairs, brass lamps that create a unique atmosphere through the custom made lampshades. To furher enjoy your stay nice touches often forgotten in modern fourstar hotels like evening turndown service, free minibar and chocolate and customer satisfaction form left in your room the night before departure. The rooftop restaurant where breakfast is served every morning has floor to ceiling glass windows with breathtaking wiews of Santa Maria del Fiore cathedral. I hope you'll meet Pier Francesco the concierge who always welcomes me with the extra smile and makes me feel at home at every stay.…
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We loved this last year. The room was large. The staff lovely. The only thing was the restaurant which had a weekly menu. Very unusual for Italy. The roof top bar was great. The breakfast good but unusual scrambled egg, more like an omelette. The hotel ordered our taxi to the airport and it is a fixed price. Good to know.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded 3 weeks ago
Dear Elisabeth, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found the room spacious and the staff delightful. We appreciate your observation about the restaurant's weekly menu, and we are happy to read you enjoyed the wonderful view from the rooftop at the 5th floor. We look forward to welcoming you back Warm regards, Grand Hotel Baglioni
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cool hotel close to city center. Awesome breakfast! Rooms are really old of course but could use updating, especially beds and pillows. Bar upstairs and outside area are beautiful but almost impossible to get service. Takes forever to get a drink. Some of the staff smell absolutely horrible! Guess that is normal in Europe. Close to train station and tram. Lots of restaurants nearby. Shopping nearby. They will call a taxi for you but they have an arrangement with the taxi service and start at 7 euro fee. The beds are absolutely horrible, like sleeping on cement.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Oct 11, 2023
Dear Guest, I would like to thank you for taking the time to write your review about us, which will be very important for us to monitor and further implement our services. I wish you a good day and send you kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently spent 3 nights at this hotel and we enjoyed our stay. The Hotel is in an excellent location, very close to major sights and so convenient for the railway station. It was our first visit to Florence and we really liked it - great fun to search for and find a Wine Window! It is a very stylish, elegant hotel and our room on the 4th Floor was very comfortable and it had the walk-in shower in the bathroom that I had requested. The complimentary mini-bar with soft drinks and snacks was a very nice feature. The air con was a little bit unpredicatable but reception staff were helpful in sorting this out. There are amazing views of Florence from the top floor bar and restaurant area. This was where the breakfast was served and whilst we enjoyed the views, we found the breakfast experience to be a little bit lacking. When we were there the Hotel was obviously busy with large groups of travellers and the atmosphere in the breakfast room was a bit manic. On our first morning our room number was taken and then we were left to work things out for ourselves. A very brief intro into how the breakfast room works would have been very helpful. We didn't realise until the last morning that there was the option to have some dishes cooked to order. The food choice was typical hotel buffet but the tables were slow to be cleared and it was disappointing to be moved from a table for four - the only clear table available - because we were just two. We visited the bar in the evening and were told we could have drinks but could only sit in a restricted area right next to the bar - so nowhere near the windows with the lovely views. It became apparent that the bar/restaurant was more focused on servicing private parties that were using the terrace/function rooms. Perhaps keeping some tables available for residents of the hotel would be a nice idea? We would have liked to have eaten in the Hotel restaurant but it was not promoted to guests in any way so we ate out each evening. The turn-down service on our final evening with the sweets and the questionnaire was a nice touch. …
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Oct 5, 2023
Dear Linswann, I am happy to know that you had a good time at the Grand Hotel Baglioni. Thank you for the time you spent to write and send such a wonderful review. See you soon Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had this hotel booked for three nights through our travel provider. Unique hotel near the city center so getting around was pretty easy. The room was extremely lacking. The one thing I look for in a hotel is a good nights rest after a long day of sight seeing. This hotel did not provide that and could do nothing to satisfy us. The bed was extremely hard to the point that you might as well sleep on the floor. I brought this to the attention of the front desk staff who told me I was not the first to complain about the bed but the beds were "new". It was so bad we looked for a different hotel even though we had already paid for this one but everything was sold out. Eventually we removed the mattress from the pull out sofa and put it on top of the bed's mattress and this helped. Stay away from this hotel if you need comfort!…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Oct 5, 2023
Dear F623OVSkevinp I am very sorry to read your review and it is a shame to learn that your last stay did not reflect your legitimate expectations and that above all you were unable to rest, this is a great disappointment for us. What you reported will allow me to correct the answer you got from the reception, in fact we have soft toppers that can be placed on top of the mattress to make it softer for those who don't like hard mattresses. Please accept my most sincere apologies and send you my warmest regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in an excellent location our room was clean and well appointed albeit we were given a twin when we had booked a double. On complaining to our tour operator the hotel offered to change it but we declined having already unpacked and were only staying for three nights. Visitors to this hotel need to be aware that whilst they market it on their fabulous rooftop restaurant and terraces this is booked out to non residents months in advance with no alternative provision made for guests to dine at the hotel reducing it to a glorified B & B. They could not manage a table for 2 on any of the three nights of our stay. Similarly in the evening the roof terrace and piano bar were hired out for a private party with minimal provision for hotel guests. We were made to feel most unwelcome by the hotel staff. We sat at one of the only 4 tables set aside for hotel guests (The only one vacant when we arrived) but were told in a very unfriendly manner by a member of the bar staff that we would not be served at that table as it was for six people and there were only two of us. The buffet breakfast was adequate but again let down by poor staff training on arrival they took our room number and that was it. No attempt to show us to a vacant table or explain how their buffet worked I am used to a waiter at least taking and delivering a drinks order but at this hotel you just have to find your own way. Half way through breakfast on one morning a number of staff appeared but only to prepare tables for the lunchtime service. Tables to either side of us were cleaned disinfected and polished with very pungent spray on materials that were so close to us we could taste it, it was terrible but again the staff were only concerned with non resident guests attending a lunch function. We sought advice and assistance from the reception staff on the ticketing arrangements to visit the Cathedral and Dome as we had heard these were very busy. The reception staff told us no need to book just make the 5 minute walk to the site and all will be ok. On arriving at the Cathedral we found two queues one short for those with pre-booked tickets the other 45 to 60 minutes which we had to join thanks to the bad advice. We then tried to visit the Cathedral dome - Timed Tickets Only well done Baglioni we missed it thanks to your poor staff. In short if you are looking for somewhere central to sleep that is clean your OK at this hotel? Otherwise find somewhere that has well trained polite and helpful staff that actually focus on their guests, We raised all of these complaints with the hotel at the time of our stay - they left a bowl of fruit in our room with an anonymous apology do they really think that helps? Chris F London …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Look on this Hotel as a B & B
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Oct 11, 2023
Dear Chris, I read your review with deep regret as it is clear that we failed to make your stay a pleasant one. I have carefully read your detailed review and would like to apologise on behalf of myself and the entire staff if your legitimate expectations were disappointed. What is regrettable is to learn that the kindness of our staff, which we value in particular and which has been pointed out in many other reviews, just failed. Your reports will be very importance as they will allow us to intervene and correct behaviour such as the one you mentioned. Once again, I send you my sincerest apologies and cordial greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 2nd of 4 hotels in Italy. It is a magnificent old hotel - Since 3 of us were sharing a room, we had a jr suite with 2 twins and a large sofa bed. Our room had beautiful wood ceilings. Only slight downside, was it was a very long walk to the elevators and had 6 stairs, a little challenging with our luggage, but otherwise fine. This hotel also has a roof top restaurant and bar, with great views of the Duomo. We had spectacular views while eating breakfast ( included with our room) every morning. The hotel was very clean, and very close to the train. Just outside the lobby was a ramp going underground to the station. Also only a short walk to the Duomo. Had a great stay and would most certainly recommend!
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Sep 27, 2023
Dear MarciaB10 We are truly delighted to hear that you enjoyed your overall stay with us and you were extremely pleased with the service and facilities available at the Grand Hotel Baglioni. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Tripadvisor Member wrote a review Sep 2023
I stayed in Baglioni, another hotel of the group but their staff stole my luggage worth 15000 euro and hotel didn't reply after 4moths. 我住在这个集团的另一个酒店Baglioni, 他们的员工偷了我的行李箱，总共我购物的商品价值15000欧元，4个月过去酒店不给出任何的处理回复。图片是报警记录。
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze
Responded Oct 11, 2023
Dear Roving this review is just a duplicate, you have already made your review on Tripadvisor on the 24th of june. We have given you all the answer in private. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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PRICE RANGE
$165 - $290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / San Lorenzo
NUMBER OF ROOMS
192
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Claim Your ListingGRAND HOTEL BAGLIONI FIRENZE - Updated 2023 Prices & Reviews (Florence, Italy)
Frequently Asked Questions about Grand Hotel Baglioni Firenze
Which popular attractions are close to Grand Hotel Baglioni Firenze?
Nearby attractions include Mercato Centrale (0.2 miles), Florence in few hours (0.2 miles), and Jimmy's Leather Collection (0.2 miles).
What are some of the property amenities at Grand Hotel Baglioni Firenze?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Baglioni Firenze?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Baglioni Firenze?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Hotel Baglioni Firenze?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Grand Hotel Baglioni Firenze?
Conveniently located restaurants include Indian Palace, La Schiacciata Firenze, and Bambi Trippa e Lampredotto.
Does Grand Hotel Baglioni Firenze have airport transportation?
Yes, Grand Hotel Baglioni Firenze offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hotel Baglioni Firenze located near the city center?
Yes, it is 0.5 miles away from the center of Florence.
Are any cleaning services offered at Grand Hotel Baglioni Firenze?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel Baglioni Firenze offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Baglioni Firenze?
The staff speaks multiple languages, including English, French, and Italian.