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Hotel Cerretani Firenze - MGallery by Sofitel

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#210 of 421 Hotels in Florence
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55 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Cerretani Firenze - MGallery by Sofitel
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Showing 27: English reviews
Phoenix
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Upon our arrival, we were told the a/c was out and "hopefully" would be fixed by 5pm. They offered to find us another comparable room immediately. We booked our room through Costco so they made a call to Costco Travel. Stephanie at the front desk spoke to Costco and insured she would take care of us. She offered us a... More 

Helpful?
Thank bbbbandco
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear guest, I thank you for your wonderful feedback! Indeed we do our utmost to satisfy our guests and to anticipate their needs. I thank you for pointing out Stefania from reception. She is very dedicated. I then look forward to welcoming you back soon to Hotel Cerretani Firenze MGallery by Sofitel Firenze. Au revoir, Mr. Gianluca Tintori Hotel Manager More 

Level Contributor
2 reviews
4 of 5 stars Reviewed August 17, 2016 via mobile

The room and it's facilities are wonderful, the staff at the desk is friendly. The location is very convenient. Breakfasts are very pricey, it's cheaper to take them outside. What I did not like is room service (everyday something to complain about) and the fact that the room key did not work several times. I had better experience with other... More 

Helpful?
Thank Tanya P
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Guest, I thank you for your constructive feedback as every guest impression is valuable. I am sorry to hear that you were disappointed by your room during your last stay. Please rest assured I will discuss the room key issue with the Engineering Director to avoid future occurence. Once again I am thankful to your comments and look forward... More 

Auckland Region, New Zealand
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 14, 2016 via mobile

We had a great room and bathroom. Staff are friendly and helpful. They arranged our shuttle to 'The Mall'. Nice foyer, dining and bar area. Wifi is painful. You have to refresh through the browser every time and it was patchy in our room. We were at the far end of the hotel. Great location to walk to everything Florence... More 

Helpful?
Thank Chapstar
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Guest, I could not feel prouder of my whole team when reading your feedback. It is such a praise to our high standards of service. Thank you so much for mentioning it. Indeed we pay special attention into details which are not as a matter of fact. Everything is important when you are away from home. We were delighted... More 

New York City, New York
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 5, 2016

I stayed at the Cerretani for 2 days this past Spring. My stay was quite comfortable. The front desk staff was very courteous and check-in was rather efficient. My room was a touch small, but it was extremely clean and quiet. My bathroom was spacious with a shower that had excellent water pressure. As noted by other guests, the breakfast... More 

Helpful?
1 Thank Onyx333
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Guest, It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement... More 

Derby, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed July 31, 2016

We stayed for 3 nights in July. We had a standard double room with breakfast included. I saw no sign of any renovation works whilst I was there. The rooms were always clean, and the aircon was fab. Bathroom was spacious, and a brilliant shower. Great choice of food at breakfast, with attentive and subtle staff. Loved the 4K display... More 

Helpful?
Thank NevromKH
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Guest, It is always very pleasing to hear such great feedback from our valued guests and it's through feedback such as this that we can truly gauge how successful we are at achieving the high standards we set for ourselves. We very much enjoyed reading your positive review and your kind words are greatly appreciated. We could not wait... More 

County Dublin, Ireland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 28, 2016

First off this is an updated review page of a previous Trip Advisor hotel which underwent an extensive redevelopment and refurb in early 2016, hence the small number of reviews here. From memory, reviews for it were around 3.75 / 4. In this current incarnation it has upped to probably 4 / 4.25. We found the staff very helpful, friendly... More 

Helpful?
1 Thank Bernard M
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Mr Bernard, We are delighted to know that you had a great experience at our Hotel, that you enjoyed our central location and our very comfortable bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story. We look forward to welcoming you again soon. It will be... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 27, 2016

Nice enough place. Staff was friendly and helpful, although took them a while to figure out how to operate TV. But, Small room, very tight bathroom and shower stall, elevator out of order for few days I was there. Basically, just average.

Helpful?
1 Thank BillNYC1
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Guest, We are very sorry that your experience in your room did not meet your full expectations; please allow us to express our sincerest apologies. We strive to provide exceptional, personal and friendly service throughout the hotel and I am saddened that on this occasion we failed to deliver this to you. We shall share your comments with our... More 

Boca Raton, Florida
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 22, 2016

Staff was very attentive. We were given room 115 and had no cell service and bad wifi. We asked to move and they accommodated that day so we were happy. New room was on the same floor and reception was much better. We had no view but spent very little time in room. The rooms we updated very well and... More 

Helpful?
1 Thank Cloverinboca
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear guest, I am really glad to hear that you have enjoyed so much your stay at our Hotel. Indeed our central yet quiet location is one of our asset as well as the attentive and genuinely caring staff. We look forward to your next visits. Mr. Gianluca Tintori Hotel Manager More 

São Paulo, São Paulo, Brazil
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016

The best thing about this hotel is localization: walking distance form all major attrations in Firenze. Rooms are very clean, tidy and finely decorated. The shower is very relaxing. The staff was very friendly and english fluent. Breakfast was included in the fare. I Highly recommend this hotel.

Helpful?
Thank Marcus C
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Mr Marcus, I am extremely thankful to you for this marvellous feedback! I thank you for mentioning into details you very satisfactory experience throughout the different departments in the hotel. Thank you for pointing out the lovely breakfast served to you in our restaurant Il Patio. We proud ourselves in offering the freshiest seasonal products on the market. We... More 

Paris, France
1 review
3 of 5 stars Reviewed July 19, 2016

Well situated hotel but not a 100% Sofitel Hotel. I am a platinum member of Accor Hotels and this hotel is very nice to stay; nevertheless, I have visited other Sofitel Hotels which are by far better.

Review collected in partnership with Accorhotels.com

Helpful?
Thank perisf
MGallery Cerret... F, Direttore at Hotel Cerretani Firenze - MGallery by Sofitel, responded to this review

Dear Guest, We would like to sincerely thank you for taking the time to post your comments about your stay at our Hotel. We would like to take the advantage to thank you as well for choosing our hotel for your visit in Florence! For us your and all the others guests' comments are crucial to improve every day our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in San Lorenzo

Neighborhood Profile
San Lorenzo
San Lorenzo’s lively merchants shout out from behind stalls with an array of products in one of the most traditional neighborhoods in Florence. Different ethnic groups join together in the large outdoor market of San Lorenzo and in the Central Market, a vast multi-floored building. Visitors are bound to fall in love with this area and in particular, with its variety of food, especially those focusing on Florentine dishes as well as international selections. Nobody leaves San Lorenzo without a shopping bag in hand or with an empty stomach.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
In the Heart of Florence, between the Cathedral and the Basilica of Santa Maria Novella, it is the prestigious Hotel Cerretani, ideal starting point to discover the wonders of the city. Cerretani Firenze is the perfect base for a cultural trip in the beautiful country in the footsteps of Donatello, Botticelli, Leonardo da Vinci and Michelangelo. Located near the Duomo, the Medici Chapels and the Basilica of Santa Maria Novella, this hotel, which boasts 500 years of history, it will take a leisurely stroll to the Ponte Vecchio and the Boboli gardens. The palace of the XVI century, was born as a former home of a wealthy Florentine family, the Family Carnesecchi, still offers its unchanged facade chamfered in the architectural style of the time and the beautiful staircase in Liberty style, enriched with precious mirrors of a more recent past; tangible evidence of the historicity of the place. The Bar 'Michelangelo', intimate and welcoming environment, is ideal to taste the famous wines produced in the Tuscan territory accompanied by delicious meats and delightful cheeses. ... more   less 

Additional Information about Hotel Cerretani Firenze - MGallery by Sofitel

Address: Via Dei Cerretani 68, 50123, Florence, Italy (Formerly Cerretani Firenze)
Location: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Price Range: $157 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Cerretani Firenze - MGallery by Sofitel 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Cerretani Firenze Hotel Florence
Sofitel Hotel Florence
Sofitel Hotel Firenze
Sofitel Florence
Florence Sofitel
Hotel Style:
#71 Business Hotel in Florence
#88 Romantic Hotel in Florence
#97 Luxury Hotel in Florence
#116 Family Hotel in Florence
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