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Cheaper
Average
Higher
About
4.5
#88 of 199 guest houses in Florence
Location
5.0
Rooms
5.0
Value
4.0
Cleanliness
5.0
Service
4.3
Sleep Quality
5.0
Donati Luxury Tower è la struttura ideale per il vostro soggiorno a Firenze. Non perdetevi le nostre suite con terrazza e Jacuzzi privata per vivere una meravigliosa esperienza insieme a noi!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Spanish, Italian
Location
Piazza Santa Elisabetta 1, 50122, Florence Italy
Name/address in local language
Donati Luxury Tower Suite
18 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The property is centrally located next to the Duomo. Perfect for arriving by train to Florence with about a 15 min walk from the station. It is the area of Florence I prefer to stay for calling back to the hotel to change or rest up.
The hotel was quiet for being centrally located.
The suites are very well finished with great lighting, luxury bathroom, USB ports and such like.
We stayed over Easter and got left a little Easter cake one morning.
The only downside and it was really only a factor on checking out was that the reception is not regularly manned. We didn’t have anyone around to book us a taxi to the airport or even leave our room keys with. We just ended up leaving them by the desk with monies to cover what we used in the minibar. We had been in and out a couple of times that morning with no one about to arrange check out.
This also meant we didn’t get to use the rooftop. If you are travelling at certain times it must not be open and hot tub not in use. I had emailed before and told that it should be open by the time we travel but on the day we arrived we were told that wasn’t the case. If we wanted to see the rooftop we would have to ask at reception and someone would take us up. Easier said than done. I only mention it because it is commented on as a selling point of the rooftop view so you may not have free access throughout your stay. I suppose there are health and safety issues etc.
With this exception, the building Is lovely, the rooms are beautiful and the view is amazing. I would stay again and have no issue recommending to others.
Ps no breakfast offered at the hotel but so many options in Florence to take advantage of.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the suite, as well as the efficiency of our staff in fulfilling your requests. This makes us proud of the work we do. We have made some improvements, and we invite you to return soon to Florence to experience them in person. We look forward to welcoming you again for another memorable stay at our beautiful tower. Kind regards, Irene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent two nights at the Donati last week. This is a boutique hotel run by a lovely brother and sister. It is just steps from the Duomo in Florence so you can't pick a more central location for your stay. The rooms are super modern as the property was recently renovated. No detail was overlooked - they even had the pull out bed all set up for our arrival. The owners were very communicative and warm. They love this property and love sharing the experience with others - a must stay if you are in Florence!
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Every room is different but all are incredible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Proprietario at Donati Luxury Tower Suite
Responded Sep 1, 2020
Dear Guest, What a pleasure to read these nice words from you! We are very happy you enjoyed your stay at our property and that you could appreciate every details! Thank you for your nice words about owner and staff. We really hope to welcome you again in our beautiful city, always at Donati Luxury Tower for your best comfort! The Staff
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We had an absolutely amazing stay here. The hotel is located on a quiet tucked away alley street (very clean, right next to another major hotel) so there was no noise at night. The room itself was extremely spacious and well appointed. We never heard noise from other guests/rooms or the elevator - we slept great every night! Air conditioning worked very well (we are hot sleepers). Nespresso machine was great to have- staff didn’t have any issue bringing us extra pods. I can’t recommend this property enough!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded Aug 2, 2023
Dear Guest, thank you so much for you nice word and we wait for you again to come back to Florence and to our place!
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Customer service was appalling, we were meant to have the Jacuzzi on our terrace which was the main reason for booking the room. Upon arrival we were told we couldn't use it due to the weather being rainy because their electrics aren't safe to be used in the rain! I complained and was consistently fobbed off by staff and management. We were never advised before arriving we might not have full use of the facilities and the jacuzzi was the main reason for paying so much for this suite.
They will also try to rip you off for any additional services, I asked for a quote for them to arrange a taxi to pick us up from the airport, which they advised would be £100. I just sourced my own taxi and it was £35!, I don't mind a markup but 150% is a joke..
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded 4 weeks ago
Dear Guest, We are sorry to read your negative comment, which does not accurately reflect our property. Please note that during winter, temperatures can be quite low, and when it rains or in other similar weather conditions, the outdoor pools—if not covered—can be dangerous. As the pools operate with electricity, you can understand that we do not want to put our guests at risk by allowing them to use an electrical device in the rain. It would be like using a hairdryer during a storm... don't you think? Additionally, no one ever intended to "steal" or "cheat" you, as you have stated. Such a comment is an insult to our good intentions. The €100 quote was given because you had requested a private transfer, which naturally costs more than a regular taxi. Your review will be reported as it contains inappropriate language directed towards us. Best regards, Management
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We've had a perfect short stay in this historic tower dating back to the 12th century, beautifully renovated into magnificent modern and comfortable suites while keeping the heritage touch, high ceilings, stone walls and wood ceilings. Very centrally located, can be reached by car with a valet service for parking but no F & B. However this is not an issue because it is surrounded by many restaurants. Friendly and welcoming staff. The only negative comment comes from people shouting in streets at night but maybe that was just bad luck that day (night). Strongly recommended.
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Date of stay: January 2024Trip type: Traveled with family
Room Tip:Our room 304 has a Duomo partial view. Other rooms have full view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded Feb 7, 2024
Dear Guest, thank you very much for your feedback about your stay. We are glad and happy you enjoyed it. We hope to welcome you soon, Regards Irene
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A real gem in the middle of Florence. We stayed in the Giotto suite which had beautiful views of the Duomo from both the living room and bedroom. The unit has a second bathroom with a shower which was wonderful. The staff was friendly and helpful. We scheduled drivers to the hotel and to the train station for our trip and both drivers were great. I would definitely stay again.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:This is not a full service hotel. They do have a person available downstairs until 6:00 or 7:00...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the suite, as well as the efficiency of our staff in fulfilling your requests. This makes us proud of the work we do. We look forward to welcoming you again soon in Florence for another memorable experience at our beautiful tower. Kind regards, Irene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spectacular experience from start to finish. I have to believe the two negative reviews are pre-renovation because nothing describes resembles the hotel we stayed at.
We stayed in the Giotto suite which looks directly out on the Duomo. If you want to go to a luxury hotel, pay for the luxury! That’s my motto anyway.
Room perfectly decorated, cleaned every day, with fresh towels and anything else I wanted brought to the room within minutes.
Staff were all extremely helpful and polite, providing recommendations, booking tours and even arranging to have a suitcase shipped home for us. Special thanks to Silvia who was there most days.
It’s true there is nobody there from 9 pm on but they give you a phone number to call if you need anything. They answer and it’s taken care of.
Location! Perfect. Couldn’t ask for more. We walked everywhere and didn’t need any transportation at all, except for the seamless transfer they provide from the train station when you arrive.
I am well travelled and I never write reviews but this one deserves it.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded Feb 7, 2024
Dear Guest, thank you very much for your feedback about your stay. We are glad and happy you enjoyed it, this makes us proud of our job. We hope to welcome you soon again, Regards Irene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the best place we could actually book for our stay in Florence. This is a tower that belonged to the family of Dante Alighieri’s wife. Forget about visiting Dante’s house - if there is a place where Dante definitely had been, this is the one! And completely renovated this is a place to die for. Each room has al the most modern amenities and the shower room is the best. I would’ve spent hours under it. We had an amazing service and Andrea went beyond any expectations by escorting us to the rooftop - this is possibly the highest rooftop in Florence after Giotto’s bell tower. Amazing!
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip:Spend a but over your budget and upgrade yourself to an even better room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded Jan 23, 2022
Dear Guest, thank you so much for having shared your experience at our place. We are glad you enjoyed our services and that your suite has satisfied your expectations. Hoping to welcome you very soon again, best regards Irene
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We stayed at Donati Luxury Tower in mid May and I cannot give enough praises on the experience. For anyone looking into booking this place I cannot recommend this enough. I doubt anyone booking will get many other opportunities in staying on a property with almost a millennium of history like Donati Luxury Tower. Overall a 5+ star experience, from the friendliness and attention of the staff, to the quality and finishes of the rooms are all top notch. Plus, the location is unbeatable, within walking distance to Florence historical staple locations. I am excited for staying at Donati Luxury Tower during a future opportunity on my next visit to Florence.
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Date of stay: May 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded Aug 2, 2023
Dear Guest, thank you so much for you nice word and we are glad you enjoied our services. We wait for you again to come back to Florence and to our place!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay here. The suites were huge with all the modern touches without taking away from it’s beautiful heritage building. Very clean with nice extras added. The location made it perfect to enjoy everything the Florence has to offer. The valet parking was the perfect touch to ease the check-in and check-out. We would highly recommend this hotel
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donati Luxury Tower, Direttore generale at Donati Luxury Tower Suite
Responded Aug 2, 2023
Dear Guest, thank you so much for you nice word and we are glad you enjoied our services. We wait for you again to come back to Florence and to our place!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Florence area.
PRICE RANGE
$387 - $542 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceDuomo / Florence Historic Center / San Giovanni / Centro Storico
NUMBER OF ROOMS
12
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Donati Luxury Tower Suite?
Many travelers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.09 miles), Florence American Cemetery (4.9 miles), and Basilica of Santa Croce (0.4 miles).
