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The Westin Excelsior Florence

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#26 of 421 Hotels in Florence
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The Westin Excelsior Florence
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1,394 Reviews from our TripAdvisor Community

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Showing 1,130: English reviews
San Jose, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

Beautiful room. On the water. Excellent service but best of all is the hands down best roof top view and bar. The sunsets can not be beat. We did not eat there but heard a number of folks raving about the food. It is worth staying there just for the view.

Helpful?
2 Thank TCHerd
Westport, CT
Level Contributor
75 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed August 15, 2013

We stayed here as part of a Tauck tour. The hotel is located on an open piazza alongside the Arno River. It makes quite a first impression. Happily, the rest of our experience was at the same high level. Our room was very large, bathroom was good with a double sink. I had some laundry done, and it was very... More 

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Thank Westportia
San Francisco
Level Contributor
141 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed August 14, 2013

The hotel is majestic situated in a plaza with Arno riverfront views. The staff is helpful and friendly and maintains a welcoming service oriented tradition. This was formerly a Ciga hotel and Westin has preserved this European ambience. Rooms are spacious ; bathrooms marble; food good as is italitan cuisine& there is a lovey new roof bar and restaurant. You... More 

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Thank ECAMERONSanFrancisco
Moscow, Russia
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 13, 2013

When staying at the Westin you know what to expect, I really enjoyed my stay in Firenze, firstly because the hotel is very well located and all sightseeings and attractions are within walking distance. We could actually see the Ponte Vecchio from our room. Very high standard service, very somptuous classic design rooms - Everyone was very helpful and helped... More 

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Thank BorkaMoscou
Sheffield, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 12, 2013

I stayed here in June '13 for a couple of nights. This is a very grand old hotel in the heart of Florence. It's within walking distance of all the main attractions. Polished brass and marble abound , with excellent staff and great breakfasts ! We didn't eat in for dinner , preferring to try the many excellent local restaurants.... More 

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Thank Phil I
Houston, Texas
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 9, 2013

I stayed hear for the first 2 nights of my recent trip to Florence. The property is absolutely amazing. The entire experience, overall, was quite pleasant. We enjoyed the comfort of the room, the bar on the upper level, as well as breakfast. While we were a bit disappointed that the fitness room was under construction, an alternate option was... More 

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Thank TravelCub_42
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear TravelCub, let me apologize once again, as done through our customer service centre, about the mistake in delivering the breakfast on your departure day. As said, it was due to a personal mistake, but we are gratefully to your comments as it provides us with the chance of setting stronger and more and more effective procedures in order to... More 

Greenville, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2013

Few would argue that Florence is one of the premiere cities in all of Italy, and none would argue that the Excelsior Hotel is one of best locations to stay in Florence. This elegant hotel, situated adjacent to the Arno River near the center of Florence, has it all. Our connecting rooms overlooked the Arno river. The rooms were luxurious... More 

Helpful?
Thank John M
Sacramento, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 4, 2013

This hotel is far more than we expected. It is a 5 star hotel with exception service, and the room was incredible. It was luxury from the outside to every bit of the inside. The bar on the roof was incredible both in views and the cocktails which were unique and so precise and delicious. It was as though everyone... More 

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Thank jon a
Geneva, Switzerland
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 4, 2013

The hotel has all the expected amenities but the service differentiates. From the Front Desk, to the Concierge and Bellman - they all have the guests best interests at heart! The hotel is located 4 blocks from Florence's main tourist sights and right on the Arno.

Helpful?
Thank Mark M
Nicholasville, Kentucky
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed August 3, 2013

Located along the Arno River with sweeping views of the hillside, the Westin Excelsior is situated across a parking area from the St. Regis. As far as location, both hotels are identical, but the Excelsior is typically better in price. When I made the reservation 6 months before arrival, I mentioned that my husband and I were celebrating our anniversary... More 

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1 Thank JenLee02
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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $377 - $883 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
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