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The Westin Excelsior Florence

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#25 of 421 Hotels in Florence
Certificate of Excellence
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The Westin Excelsior Florence
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1,388 Reviews from our TripAdvisor Community

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Showing 1,126: English reviews
Puerto Vallarta, Mexico
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 22, 2013

Lovely hotel. Beautiful common areas. We had a river view room with a wonderful balcony. Breakfast was outstanding. Sesto on the Arno to die for. When we arrived the valet returned our car for us to the rental agency. Now that's service! Will return next Florence trip.

Helpful?
Thank sharontognietti
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Sharontognietti, Please let us thank you for your wonderful feedback. We are more than pleased to learn that you enjoyed your experience with us and that you appreciated the hotel and the room we chose for you. We would also like to thank you for mentioning our “outstanding” breakfast, with our good selection and high quality of food, and... More 

Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 21, 2013

We are spg members and we upgraded to the Arno view which was very nice. Old world charm which we love and the staff was very nice. I do think as an spg member who has purchased numerous weeks in Hawaii this upgrade should have been done without us using dollars.

Helpful?
Thank Kathy D
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Kathy D, Many thanks for having shared with all of us your kind feedback. It is a sincere joy to learn that you had a pleasant stay with us and that you appreciated our Hotel. Most important, we are delighted to learn your positive comments on the Staff, we sincerely appreciated it. Thanking you again for the time taken... More 

Washington DC
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I have had the good fortune to visit the Westin Excelsior on several occasions and can not possibly say enough good things about this incredible hotel. We love it so much that we actually stayed at the hotel when we had our wedding in Florence. All I can say is that the facilities and rooms were extraordinary... More 

Helpful?
Thank travsav
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Travsav, thank you for your comments! We have been happy to perceive the sense of belonging which runs between the lines and is the best award we could strive for! And yes, our guys are within the most dedicated concierges a Manager could dream of (therefore I feel I am a lucky person too!), and have to admit that... More 

Scotland
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed September 17, 2013

We visited the SE•STO on Arno bar/restaurant on the roof of the Westin Excesior for a drink and to watch the sun set. As expected, the drinks were expensive, even by Florentine standards, (€14 each for a negroni and a prosecco). But the complementary apertivo buffet was good and plentiful, the staff were professional, friendly and attentive and the view... More 

Helpful?
Thank bonus
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Bonus, thank you for your comment! As we understand you love a good bar experience, on your future visits we recommend you to try out our sister hotel's bar at the st regis, were the Champagne ritual is going to be a great experience too! Kindest regards, Massimo More 

New York City, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed September 15, 2013

Grand old hotel with large rooms but has not been renovated since before the war - depending on the room it is either WW I or WW II. Westin should be embarrassed to have their name on this property - don't stay until they renovate the place.

Helpful?
3 Thank wallyduke
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Wallyduke, I took the time for reading all your hotel reviews on Trip Advisor. Thank you for your concise and interesting feedback; we were sorry to read that we are sharing the same disappointment you have on all hotels you have reviewed up to now, and many of the restaurants. More than that, we were sorry that this is... More 

Sydney, Australia
Level Contributor
220 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
2 of 5 stars Reviewed September 14, 2013

We booked a suite at the Hotel and on booking in had to wait a long long time whilst a very large and obnoxious American tour leader complained about everything from the weather, to the mini bar, to lack of parking, poor wifi, lack of wake up call, insufficient hanging space and small breakfast. This whinge session took about 20... More 

Helpful?
Thank 373RESQ
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear 373RESQ, I am always happy to associate faces and names to the reviews I am answering, and I do recall our encounter at check-in, then later when you came to reception to tell us about the "noisy neighbors". I will here below give explanation to the points you are giving us feedback on, but let me first of all... More 

New York City, New York
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 13, 2013

The Westin was very nice - perfect location - comfortable room and very helpful concierge. Moderately priced, comfortable bed and walking distance to everything. Great breakfast! We also enjoyed drinks on the rooftop which was really beautiful to sit outside and enjoy the views. The concierge helped us figure out where all our reservations were, or would call and make... More 

Helpful?
Thank Mcola823
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear mfounds, we thank you for your comment! Whenever you will be coming back to Florence, whether you will choose us again or willing to try the St Regis, please feel free to contact us and we will be able to assist you in finding the right accomodation - being historical buildings, both hotels have very different rooms from which... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed September 13, 2013

i stayed 3 nights at Westin Excelsior and the experience was fantastic. Buffet breakfast was fantastic with so many choices comparing other 5star hotels in europe. Althouhg it was not cheap but it worth! all sight seeing places are within walking distance from the hotel. highly recommend to spend $ to book a room with river/bridge view to enjoy the... More 

Helpful?
Thank lily l
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 11, 2013 via mobile

The hotel is of course gorgeously appointed and deserving of its SPG Category 6 status. We stayed mostly using cash/point combo and were upgraded using Suite Night rewards to a junior suite facing the Arno river. There is at least one whole floor dedicated to SPB Platinum members which is great. We chose the daily breakfast reward for our Platinum... More 

Helpful?
1 Thank Amygkaufman
California
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 10, 2013

The Westin Excelsior in Florence Italy is an experience in itself being in a historic building, previous palazzo. The location is marvelous with an easy walk to all the necessary sights of Firenze but located just outside of all of the chaos, along the River Arno. The food is excellent. The only think I recommend is to continue to negotiate... More 

Helpful?
Thank ViaggioCalifornia
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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $372 - $877 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
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