We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Westin Excelsior Florence

Show Prices
#24 of 421 Hotels in Florence
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Westin Excelsior Florence
The Westin Excelsior Florence
Panoramas (15)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,508 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,214: English reviews
Start your review of The Westin Excelsior Florence
 Click to rate
Reviewed 1 week ago

We had an amazing room with an incredible view of the river and of the beautiful city of Florence. The staff were so friendly and accommodating to all of our needs and really made us feel comfortable in a new country. The breakfast was great and the location was near all the sites. Would recommend to anyone visiting area.

 Report
Helpful?
1Thank Toni O
New York City, New York
Reviewed 1 week ago

Fabulous hotel ! Three days waking up to a magnificenr river view, A slice of heaven! The service was superb! The room spacious and comfortable. From this location we walked to verything! Would book again in a hearbeat.

 Report
Helpful?
Thank Broadwaygeek
London
Reviewed 3 weeks ago via mobile

Having had a previous bad experience in Italy I was nervous about returning. I need not have worried. What can I possibly say to do this hotel justice? The service for the whole of my time here was impeccable. Check in was a breeze and the staff were very inviting and friendly. Got a free upgrade to a wonderful balcony...

 Report
Helpful?
Thank AngelaClark77
Toronto, Canada
Reviewed 3 weeks ago

I always stay at SPG hotels when I have a choice when traveling. I was so happy to have stayed two nights at the Westin Excelsior while in Florence. The price was very fair for this hotel, especially given its location right on the river and within walking distance to so many restaurants and important city sights. My first contact...

 Report
Helpful?
Thank ahyt
Mar Vista, Ca
Reviewed 4 weeks ago

From check in to check out, it was a wonderful stay. Our beautiful suite with two balconies over the Arno was elegant, spacious and more than comfortable. The staff was friendly and took the time to get to know you by name, making you feel completely at home. Walking distance to everything on your "to do" list and just at...

 Report
Helpful?
Thank Jennifer B
Reviewed 4 weeks ago via mobile

We visited the roof of the hotel during our stay in the city and the only we can say about it is Wowww! Ok it is expensive..very expensive..but with such view & luxury you cannot pay less..It worths a visit even for 6 euro coffee...

 Report
Helpful?
Thank Danis D
New York City, New York
Reviewed February 22, 2017

Great hotel, location and service. Rooftop bar has views not to be forgotten. Location is near many restaurants and shopping, perfect location. Amazing view of the river as the hotel sits right next to it.

 Report
Helpful?
Thank mzhappyhr
Reviewed February 15, 2017 via mobile

Nice location, good assorted breakfast, cozy, large, clean rooms. Comfortable beds, nice sheets. Everything good. Very beautiful view from the terrace. It's next to Arno river and close to the center of the city. Not so close to Piazza della Signoria.

 Report
Helpful?
Thank caramella60
Noemi C, Responsabile relazioni pubbliche at The Westin Excelsior Florence, responded to this review

Dear Caramella60, In three rows you have described the entire Property in a very amazing way! A big thank you from all of us. We hope next time that you will visit us, we will conquer the fifth star that is missing in this great feedback. Be well, Noemi Chiara Westin Excelsior Florence

Reviewed February 14, 2017 via mobile

great breakfast, wonderful roof terras bar with view, clean, friendly, luxurious:))) the Westin excelsior hotel made our Florance visit more than great...close to central train statiin, just by the river and there is an open air market on Sundays just in front of the hotel

 Report
Helpful?
1Thank Kerem D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Kerem D, Thank you! We are thrilled to hear that your stay has been enjoyable due especially to the bar staff because that means you went beyond the speechless beauty of our Rooftop Terrace to discover our genuine devotion to our beloved guests! Please let us know if you might be coming back to Florence, or consider us at...

Hong Kong, China
Reviewed February 14, 2017 via mobile

Very convenient location, nice view along the river, walk way to many famous places; Very friendly staff, sweet gift for welcoming; Breakfast is great, many healthy choices, while a bit crowded sometimes; Recommend! Worth a try!

 Report
Helpful?
Thank Zoezaq
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Zoezaq We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met. I will surely forward your comments to the entire Staff of the breakfast room! Please do reach out should you or your loved ones wish to visit us in Florence again in...

Questions? Get answers from hotel staff and past guests. Ask a question

1,359 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (842)
Viewed
View from Room (109)
Viewed
Room/Suite (187)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (3)
Viewed
Hotel & Grounds (162)
Viewed
Dining (37)
Viewed
Bathroom (49)
Viewed
Family/Play Areas (2)
Viewed
Other (290)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (504)
Viewed
Amenities (9)
Viewed
Deluxe Room (Arno View) (32)
Viewed
Grand Deluxe Suite (48)
Viewed
Junior Suite (Arno View) (41)
Viewed
Premium Deluxe Arno (34)
Viewed
Presidential Suite (118)
Viewed
Dining (79)
Viewed
Standard Room (25)
Viewed
Suite (42)
Viewed
The Hotel (76)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Florence hotels
Santa Maria Novella
The St. Regis Florence
The St. Regis Florence
#9 of 421 in Florence
1,192 reviews
Santa Maria Novella
JK Place Firenze
JK Place Firenze
#28 of 421 in Florence
605 reviews
Duomo
Hotel Savoy
Hotel Savoy
#23 of 421 in Florence
958 reviews
Show Prices
Show Prices
Show Prices
Santo Spirito / San Frediano
Palazzo Magnani Feroni
Palazzo Magnani Feroni
#19 of 421 in Florence
919 reviews
San Marco
Four Seasons Hotel Firenze
Duomo
Golden Tower Hotel & Spa
Golden Tower Hotel & Spa
#15 of 421 in Florence
1,114 reviews
Show Prices
Show Prices
Show Prices

Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $431 - $1,760 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood EMEA, Hotels.com, Orbitz, Hotwire, Travelocity, Cheap Tickets, Agoda, Priceline, TripOnline SA, Jetsetter and HotelQuickly so you can book your The Westin Excelsior Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from The Westin Excelsior Florence staff and other travelers.
22 questions
Ask a question

See all questions (22)

Questions? Get answers from The Westin Excelsior Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room overlooking the river for superb views.”
  • A view of my ceiling.
  • A view of the river from my room.
  • A view of the river from my room.
 of 5 bubbles ahyt, 3 weeks ago | Read review
“River views, but on a higher floor to avoid road noise.”
 of 5 bubbles 320tylerp, Jan 12, 2017 | Read review
“Our room on the interior was very quiet and more luxurious than the river-view rooms.”
 of 5 bubbles , Jan 10, 2017 | Read review
“Top floor!”
 of 5 bubbles 0316BARD, Dec 7, 2016 | Read review
“Get the room with the river view you will love it”
 of 5 bubbles csccase, Dec 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question