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Piazza di Ognissanti 3, 50123, Florence Italy
Lowest prices for your stay
Hotel direct offer!Half Board Package
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Traveler (1334)
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Panoramas (15)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Excelsior, Florence
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 429 in Florence
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.1
Travelers' Choice
GreenLeaders GreenPartner
Property amenities
Parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Car hire
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
English
Hotel links
Special Offer:Half Board Package

Location

Full view
100Great for walkers
Grade: 100 out of 100
251Restaurantswithin 0.3 miles
138Attractionswithin 0.3 miles
1960Reviews44Q+A100Room tips
Traveler rating
  • 1,438
  • 392
  • 84
  • 26
  • 21
Time of year
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Popular mentions
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Most Recent
Jreamer wrote a review May 23
Zug, Switzerland45 contributions29 helpful votes
The best thing about the Westin Florence is the concierge - great suggestions for meals and tips around the city. Location also excellent, and the building itself is gorgeous. We stayed in a larger room and it was beautiful, though there were a couple of water stains on the ceiling. Water pressure not great, but this is not unexpected in historic centers in Europe. The breakfast buffet was expensive but convenient, with a variety of cuisines, though things such as ordering omelettes took a long time (didn't show up the first morning but got better as the week went on). Fitness room is small but a bonus feature.
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Date of stay: April 2022
Location
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Maninder Jit B wrote a review May 15
Dubai, United Arab Emirates24 contributions47 helpful votes
well located and warm front office and restaurant staff. The hotel is showing many signs of ageing with worn carpets, chipped walls, absence of vacuuming of the carpets in the rooms with the housekeeping staff not very good, at times being very rude. the restaurant staff were friendly and prompt as was the front office and concierge. located next to the canal and 10 mins walk to the main square piazza della signoria. good restaurants near by in walking distance. the restaurant on the rooftop has a spectacular view
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: ask for a high room floor corner room with a balcony
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear Maninder Jit B, On behalf of our entire team and our General Manager, we would like to thank you for sharing your experience with us. It is a pleasure to hear you have appreciated our location and the service provided from the front office, restaurant and concierge team. On the other hand, we truly regret that your stay was not up to your expectations. Our genuine intention was to make your stay the best you have ever had but apparently, we have failed. Thanks to your precious feedbacks we are able to improve with the aim to make, hopefully, your next stay more comfortable. We do hope to have you back in the close future to prove your feedback is making the difference: if this should happen, please feel free to reach out at noemi.chiara@westin.com, I will do my utmost in order to upgrade you into one of our best category room. Be well, Noemi Chiara Front Desk Manager
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OnAir813136 wrote a review May 14
Scottsdale, Arizona8 contributions
The staff from check in to check out were amazing. The hotel has so much charm and located perfectly for exploring both sides of the river. We were upgraded to a suite on the river with amazing views. Such an outstanding experience.
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Date of stay: May 2022
Value
Location
Service
Room Tip: The rooms overlooking the river offer great views.
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear OnAir816169, On behalf of our GM and the entire team we would like to thank you for sharing your experience. We are thrilled to hear that you have enjoyed your accommodation experience at and you are satisfied with our service: It is really nice and rewarding to read such a review. As we always strive for delivering excellent service and memorable experience, your positive feedback is indeed encouraging for us to continue doing our best to look after our guests. We really hope to see you soon! Grazie mille Noemi Chiara Front Desk Manager Westin Excelsior Florence
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MichiganJ wrote a review May 8
6 contributions
Service is impeccable! Excellent hotel with matching services in the center of all attractions. An historic building with exceptional Marriott service and facilities. Breakfast is outstanding with the quality and variety. Location is perfect for walking to see the sites, only minutes away.
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Date of stay: May 2022
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Trip type: Traveled
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear MichiganJ_MI, Is it so rewarding to read such a great review! Thank you so much! It is indeed an amazing historic building and we do our outmost best to maintain its historic glory. We are happy to hear that you enjoyed the breakfast and that you felt like the staff did everything they could to make you happy. We, at Westin Excelsior Florence, look forward to welcoming you back at our hotel in the nearby future. Be well, Noemi Chiara Front Desk Manager
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KM wrote a review Apr 2022
Westford, Massachusetts159 contributions77 helpful votes
We stayed for several nights on two stops over a 10 day period. Both stays and both rooms were perfect. When we arrived for our second stay, the hotel had our luggage in our room and an extra bed made up - this was without prompting . We had left Florence to visit Venice and the hotel held onto our extra luggage while we were gone. To have the room arranged when we arrived was above and beyond. The hotel is gorgeous but the service is what makes this place. It’s the perfect spot if you are visiting Florence.
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Date of stay: April 2022Trip type: Traveled
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear Kris M, Let's start this comment by thanking you so much for this amazing feedback. The whole staff is thrilled to hear your words, precious and precise. Kind and attentive. Our aim is to show you how much we care and how much we want you to have a perfect stay. And when this happens, we jump with joy! Dear Kris M, we do hope to have you back soon in order to thank you personally. A warm greeting from the Westin Excelsior Florence Staff! Be well, Noemi Chiara Front Desk Manager
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MemeWolf wrote a review Apr 2022
Zurich, Switzerland10 contributions33 helpful votes
The Westin in Florence is the most charming little hotel, totally in keeping with the city. The front desk and concierges are ready to help you with tickets, reservations and recommendations (definitely ask them where you should have dinner!). Our rooms overlooked the square, just 10 steps from the church where Botticelli and his muse are buried. The rooms are not large but have high ceilings and perfect beds. The showers are in the bathtubs; I believe this is standard for most European hotels. Breakfast caters to both continental and American tastes, including an egg station. The hotel is located around 20 minutes (max) walk to most attractions. The hotel-recommended guide is worth taking for a day (around 80 euros an hour) as there is just so much to see - she sorted out the tickets (guides get priority for tickets and entrance) and she also planned out what else we could do for the rest of the visit. DM me if you want her name. Some reviewers might nitpick the old furniture in the rooms, the noise from the street etc etc but this Westin and Florence city is now firmly my number one European destination after this visit. Get ready to be blown away by the art and architecture!
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Date of stay: April 2022Trip type: Traveled
Room Tip: The hotel will valet your car and park it for 35 euros a day. Place your backpacks in front of...
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1 Helpful vote
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear Meme Wolf, On behalf of our General Manager and our team, I would like to thank you for sharing this kind feedback with us! We are happy to hear that you enjoyed the historic feeling that our hotel was able to give to you. I do everything in my power to make the experience you have as amazing as it possibly can be, I am very happy to hear that I was able to do so. As you noticed, the location is actually fantastic because it is close to downtown (15 minutes walking) but it is in the same time away from city traffic. We hope to welcome you back soon in order to create new and always more memorable memories with us! Be well, Noemi Chiara Front Desk Manager
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Helen H. wrote a review Mar 2022
2 contributions1 helpful vote
This hotel was a highlight of our first visit to Florence. Walked into a beautiful room with champagne and a balcony overlooking the Arno river. The interior of this hotel is classic Florence with ornate and traditional Italian flair. We opted for the breakfast buffet which was one of the best. Omelette station and a vast assortment of meat/grains/pastries plus everything else you can think of. The service was outstanding. Concierge helped with restaurant reservations, train transfers and navigating through the city. The rooftop bar had the most beautiful views of the sunset every night. My daughter said the fitness center was amazing. The rooms was large for 3 of us ( one king and a twin ). Large bathroom and all the amenities you would need. The black out curtains allowed us to sleep soundly along with the very comfortable beds. The location was central to everywhere we needed to be and never felt it was too far from anything. Every staff we encountered were courteous and friendly. I was embarrassed how little we knew of their language since they all seemed to be versed in English. I hope to visit Florence again soon and will be staying at the Excelsior for sure!
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Date of stay: March 2022
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Sleep Quality
Room Tip: ask for a room over the Arno river
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear kklgirls, Let's start this comment by thanking you so much for this amazing feedback. The whole staff is thrilled to hear your words, precious and precise. Kind and attentive. We are glad to hear you have enjoyed the location, the breakfast, the room, the gym and the amenities we have provided. Our aim is to show you how much we care and how much we want you to have a perfect stay. And when this happens, we jump with joy! Dear kklgirls, we do hope to have you back soon in order to thank you personally. A warm greeting from the Westin Excelsior Florence Staff! Be well, Noemi Chiara Front Desk Manager
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Chuck D wrote a review Dec 2021
Furlong, Pennsylvania324 contributions78 helpful votes
Beautiful/Classy hotel, amazing staff, elegant/ornate decor, fantastic location all in an amazing city. The concierge helped arrange some tours for us before our trip, and the staff upgraded our room to an amazing suite. Hospitality here is second to none! The view from our room of the Arno river and Florence was like a renaissance painting every morning. Most things are easily walkable from this location and Florence is very safe. When in Florence, this is the place to stay in my opinion!
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Room Tip: River side would provide an amazing view
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1 Helpful vote
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Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior, Florence
Responded Dec 19, 2021
Dear Chucks-World, On behalf of our General Manager and our team, I would like to thank you for sharing this kind feedback with us! WOW!!! We are happy to hear that you loved the location, enjoyed your room t and felt cared for by our staff during your stay with us. We look forward to welcoming you back at our hotel in the nearby future in order to experience another renaissance painting! Be well, Noemi Chiara Front Desk Manager
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BRADLEY M wrote a review Nov 2021
Houston, Texas16 contributions4 helpful votes
Excellent, excellent, excellent! Tye room, toiletries and bedding was excellent. Would recommend a room with a river view and a dinner at the top floor restaurant. The food and service is recommended and the location is central. The hotel organized a wine tour to Sienna for us that was excellent as well. Enjoy!
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
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Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior, Florence
Responded Dec 19, 2021
Dear 463bradleym, On behalf of our General Manager and our team, I would like to thank you for sharing this kind feedback with us! We are very happy to hear that you were satisfied with your room, bedding and that you enjoyed having dinner at our rooftop restaurant Sesto. At the same time we thank you for the words spent for our concierge team: we have one of the best team in whole of Italy!! We at Westin Excelsior Florence look forward to welcoming you back at our hotel in the nearby future. Be well, Noemi Chiara Front Desk Manager
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Jen & Chad wrote a review Nov 2021
Denver, Colorado8 contributions3 helpful votes
My husband and I have traveled to Italy before, but have never actually had an opportunity to stay in the heart of Florence (though we have stayed in the Tuscan Countryside). This year, for our Anniversary, we decided to spend a couple of nights in Florence to really get the local flavor and feel for the city. As frequent Marriott Bonvoy (formerly Starwood) guests, we selected the Westin Excelsior based on its location, beautiful photos, and wonderful Trip Advisor reviews. We are delighted to report that the Westin Excelsior lived up to expectations, and went above and beyond, even during times of COVID, to delight us and make our visit so special! Domenico, the GM, and the Front Desk Manager, Noemi, treated us (and our best friend, who was traveling with us!) with incredible kindness, hospitality, and customer care. When we checked in, Noemi came to personally greet us and give us a beautiful tour of the hotel. The history of the hotel and its location will amaze you--you literally feel transported "back in time" yet with the updated amenities of present day. We felt so special each time we walked through the gorgeous lobby and up to our room. You can't help but think and wonder about all the folks who have stayed at this property before, and the great history that could be told if the walls could talk. :-) We also enjoyed cocktails two nights in a row up at the beautiful rooftop bar, and the full breakfast one of our mornings. Every restaurant and hotel in Florence is doing the best they can with limited staff during COVID--we understood this and took the opportunity to enjoy the views and a less rushed environment. You could tell how much everyone cared and we appreciated being greeted my name each time we visited. I would also like to recognize both Caroline and Francesca from the front desk, who conversed with me during my Check-Out, answering any outstanding questions, and asking how our Anniversary visit was. It was so sweet to hear from Caroline just how special the Westin team feels about each other--they are truly a family--and it is clear in how much care they put into their work and to their customers. She also spoke about how lucky they are to work for such a kind and compassionate leader as Noemi. Leading by example is so important, and I commend both Domenico and Noemi for creating such a special family environment for every team member. I have stayed at Bonvoy properties all around the world, and when you find a "home away from home" like the Westin Excelsior, you have no doubt that you will return again. Thank you, to every single team member at the Westin Excelsior for making our Anniversary visit and first overnight in Florence so memorable. We cannot wait to return to see you again!!! Sending much love from Denver for a beautiful holiday season ahead and a very Happy New Year!!!
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Date of stay: October 2021
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1 Helpful vote
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Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior, Florence
Responded Dec 17, 2021
Our dear ChadandJen, I would like to be a polyglot to be able to thank you in all the languages of the world. For real. It is hard to express how much this feedback means to us. Your comment is full of passion, empathy, love, kindness and sweetness: all qualities that reflect the beautiful soul that you are. Our dear ChadandJen, We do hope to have you back soon in order to thank you personally. You can reach out anytime! A big hug to the three of you from the Westin Excelsior Florence Staff! Be well, Noemi Chiara
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PRICE RANGE
$490 - $908 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin excelsior florence hotel florence, westin florence, florence westin, westin excelsior florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
171
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Frequently Asked Questions about The Westin Excelsior, Florence
Which popular attractions are close to The Westin Excelsior, Florence?
Nearby attractions include Francesco Lionetti (0.2 miles), Chiesa di San Salvatore in Ognissanti (0.05 miles), and Church of Santa Maria Novella (0.2 miles).
What are some of the property amenities at The Westin Excelsior, Florence?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Excelsior, Florence?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Excelsior, Florence?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Excelsior, Florence?
Yes, parking is available to guests.
What are some restaurants close to The Westin Excelsior, Florence?
Conveniently located restaurants include Ristorante Taj Palace, Gunè San Frediano, and Daunbailo'.
Are there opportunities to exercise at The Westin Excelsior, Florence?
Yes, guests have access to a fitness center during their stay.
Does The Westin Excelsior, Florence have airport transportation?
Yes, The Westin Excelsior, Florence offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Excelsior, Florence located near the city center?
Yes, it is 0.4 miles away from the center of Florence.
Are any cleaning services offered at The Westin Excelsior, Florence?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Excelsior, Florence offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.