Wonderful hotel right in the center of the city. Everything is within walking distance. The staff is exceptional (Davide at check in was the best !!). Our room is spacious and the bed is to die for. Best sleep I've had in a long time. I asked my husband to have the bed shipped back home. LOL. Will defiantly stay... More 

We were at this property for 3 nights. Things got off to a bad start when our requested early check (made 2 weeks in advance )in did not happen. Understood it was for 10 am so it was early. However it was 2 pm after some kind of key malfunction before we got our room . The room service was... More 

Stayed here with my mom in September 2016 for a week. Was contacted a few days before my stay by Ms Noemi Chiesa from the hotel, who made sure our requests for a small refrigerator and 2 single beds were honored. The room was spacious by European standards, with an enormous marble bathroom with stall shower and separate tub, with... More 

This property has everything I could want (except a pool, which we Americans tend to expect). Check-in was great, had to turn down the *250 upgrade they offered, rooftop patio, as we spent a lot of time walking the City, which was easy to do from there. I would recommend the rooftop bar/restaurant & *20 drink with hors d'oeuvres. Terrific... More 

Just checking out this morning after a wonderful stay. My room was very spacious, though not a suite, huge bed, large marble bathroom with good lighting. I stayed on a middle floor and the room was very quiet. This Hotel is very old and charming, however, the interior is updated very nicely. Plumbing in room functioned perfectly. Service at the... More 

My husband and I stayed here for 4 nights in August 2016. We booked the least expensive room and were still very impressed with the accommodations. The room was spacious with wonderfully high ceilings, making it feel very elegant. The bathroom was also much larger and more airy than any we've had in Europe in recent years. The location was... More 

I came here for an anniversary trip and decided to book this hotel. OMG the hotel is FABULOUS!!! From the check in to the rooms, the rooms are so beautiful and LUXURY. it was the nicest Westin I've ever stayed at. I've stayed at many properties in the Westin Brand but this was BY FAR the BEST and most luxurious!... More 

We had a great time at the Westin in Florence. The location was great and the sunset view from the rooftop bar was exquisite. While the building was 800 years old, the rooms felt modern and completely redone. Would absolutely stay here again. The SPG Gold room upgrade was fabulous, even though the view was subpar.

Situated on the banks of the Arno River, the Excelsior is much like the Norma Desmond movie character in Sunset Boulevard. Arrogant and entitled. It's had a face lift, upgraded the rooms but can't disguise its flaws close up. The service is slick and attentive. The restaurant staff confident in their spotless white jackets; others in immaculate sharp suits, perfectly... More