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The Westin Excelsior Florence

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Piazza di Ognissanti 3, 50123, Florence Italy
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Certificate of Excellence

About

#40 of 417 hotels in Florence
Location
Cleanliness
Service
Value
Certificate of Excellence
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With the Piazza della Signoria and Uffizi just steps away, The Westin Excelsior, Florence sits at the center of Florentine culture. Browse boutiques along the Ponte Vecchio, have an espresso at a local cafe and enjoy the best Florence has to offer. Take in the vibrant flavors and sweeping views in SE·STO on Arno, our glass rooftop bar and restaurant. You can stay fit in the WestinWORKOUT® Fitness Studio, elevate your meeting in one of our unique venues and enjoy seven centuries of Italian history all inside our doors. Relive history in one of our 171 elegant guest rooms and suites recently renovated, some of which feature private balconies. Stunning views of the Arno and our Heavenly® Bed relax the senses, while high speed internet access inspires peaceful productivity.
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Property amenities
Parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
245Restaurantswithin 0.3 miles
123Attractionswithin 0.3 miles
Neighborhood
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
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Popular mentions
I have stayed at this hotel three times now and find it consistently clean and pleasant. The location is excellent for walking around the city and the concierge is helpful sharing information and recommendations.
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Response from DC_General_Manager, Direttore at The Westin Excelsior Florence
Responded Mar 5, 2020
Dear nofatboys, Many thanks for taking the time to post your feedback! We are so happy to learn that you have appreciated our hotel also in this occasion. We also wish to thank you for your kind comments regarding the high level of cleanliness! Hopefully, we will have soon the pleasure of your return visit! With our best regards, The Hotel Management
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We are a family of five who stayed for 8 nights over the Thanksgiving Holiday. This Westin is well located right on the Arno, close to the train station and Uffizi and ~ 15 minute walk to the Duomo. Our welcome was warm. Our room was not ready upon our morning arrival, but we were able to have breakfast at the restaurant and they gave us water and a place to wait. The rooms are beautiful and exactly what we requested (connecting rooms with a king in one and three twin beds in the other). We requested a double with a rollaway. The rollaway was high quality and as comfortable as the permanent beds. Lighting was excellent and layered. Room temperature control was easy and effective. We had a view of the Arno, which was so close it seemed like you could jump into it. There were plenty of outlets. The WiFi at the hotel was an issue and wasn’t accessible every where and at times was not strong enough in the rooms. One room had a large bathroom with a large double vanity. The other bathroom was smaller, but still well appointed, bright and the amenities we needed. We ate breakfast every morning in the restaurant (they do not have an executive lounge). It was a large breakfast to appeal to the tastes of their large international clientele. Besides the wonderful accommodations, fantastic views (roof top restaurant especially) and good location, the staff took really good care of us. They really paid attention and customized the service to what you needed. We came back late one night and asked if the front desk had any water. They did not and we said okay, but five minutes later someone showed up at the door with a bottle for everyone in the room. Another day we had a late afternoon tour scheduled and I knew that to keep everyone in good spirits I needed to get a hearty snack in them. We had to be out the door in less than twenty minutes. The bar tender in the lounge quickly brought cheese, meat, vegetable and salad plates. As more people showed up he accommodated the larger group and everyone left with full bellies ready for the long tour. These are small examples, but overall the entire staff was warm and welcoming. Every recommendation of the concierge staff was excellent. They helped us make the most of our stay. They were also decorating for the Holidays, which only added to the beauty of the hotel. We will definitely return here the next time we are in Florence.
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Response from DC_General_Manager, Direttore at The Westin Excelsior Florence
Responded Mar 5, 2020
Dear massam3, Allow us to thank you for taking the time to post your positive and detailed comments regarding your recent visit at The Westin Excelsior Florence! We truly appreciate your genuine words and we are indeed delighted to read that your experience has been memorable. Thanking you again for sharing your positive feedback with us, we hope we will have the pleasure to welcome you back in the nearest future. With kind regards, The hotel management
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We loved our stay at the Westin Excelsior! The level of service was well beyond the usual standard at Westins. The front desk was very friendly and helpful, especially Andrea! He is the best! We arrived after 3PM but our room was not ready yet. Andrea provided us a temporary room to freshen up so we can start exploring! We were upgraded to the Arno River Junior Suite and the view is just amazing to wake up to in the morning. The hotel is also perfectly located between the train station, Ponte Vecchio, the Duomo, etc. We can't wait to return!
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Response from DC_General_Manager, Direttore at The Westin Excelsior Florence
Responded Mar 5, 2020
Dear winnieex0, Please allow us to thank you for having shared your wonderful thoughts with all of us! We are truly delighted to learn that you have entirely appreciated your recent experience at The Westin Excelsior Florence and it is really a great honor for us to read your amazing comments! Please rest assured we will share your words with all the staff, especially with Andrea! Thanking you again, we sincerely look forward to welcoming you back to our Home and to the city of Florence soon. Best regards, The Hotel Management
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If I could do half stars, this is a 4.5. I round up for the overall rating. Stayed here for three nights over the holidays. Hotel is in a great location. Walking distance to all the popular spots. About 0.8 miles walk down the river. Was an easy and fun walk. We chose this hotel as they were able to guarantee us connecting rooms. Check-in was great, staff was friendly, acknowledged Marriott Titanium status, and more importantly, acknowledged the children and welcomed them with goodie bags. Actually taking the time to come around the counter to say hi to the kids and ask how they were. I love it when hotels make that effort. Rooms were great. We didn’t have a view, but the rooms were quite large, and connecting rooms made it perfect for the four of us. Great perk, we had a complimentary bottle of wine waiting for us. Really all was excellent. Half star mark down was the breakfast. Breakfast was a bit of a mess. Very long wait times for a table. They had a coffee station while waiting, which was nice, but even when seated, on the last day they simply ran out of food for the buffet.
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We stayed at the hotel for 5 nights, including for New Year's. All the employees at the hotel are exceptional, in particular: Alberto (rooftop and bar), Roberto (breakfast), Federica (bar), pianist, and a young server from Holland ...I believe her name is Rosalie, but I am not sure (rooftop bar and breakfast). The breakfast was amazing! The location of the hotel is perfect for exploring Florence and for the proximity to the train station. The rooftop bar was perfection. The only negative we have was that they denied our suite awards and the upgrade we received as Titanium members was a big room with no view or natural light since the windows opened to a wall and other rooms so we try to avoid being at our room during our stay.
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PRICE RANGE
$307 - $860 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin excelsior florence hotel florence, westin florence, florence westin, westin excelsior florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
171
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Frequently Asked Questions about The Westin Excelsior Florence
Which popular attractions are close to The Westin Excelsior Florence?
Nearby attractions include Chiesa di San Salvatore in Ognissanti (0.05 miles), Church of Santa Maria Novella (0.2 miles), and Officina Profumo-Farmaceutica di Santa Maria Novella (0.2 miles).
What are some of the property amenities at The Westin Excelsior Florence?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Excelsior Florence?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Excelsior Florence?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Excelsior Florence?
Yes, parking is available to guests.
What are some restaurants close to The Westin Excelsior Florence?
Conveniently located restaurants include Le Volte, Sbrino - Gelatificio Contadino, and La Nicchia Winebar Enoteca Bistrot.
Are there opportunities to exercise at The Westin Excelsior Florence?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Westin Excelsior Florence have an airport shuttle?
Yes, The Westin Excelsior Florence offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Excelsior Florence located near the city center?
Yes, it is 0.4 miles away from the center of Florence.
Are any cleaning services offered at The Westin Excelsior Florence?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Excelsior Florence?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.