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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
This Westin hotel is really marvelous. The location is good within a 10 minute walk from the center of Florence and across the street from the Ognissanti church and refractory. One side faces the Arno River. The building is classic. The lobby is elegant and...More
1 Thank journeymaid48
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded yesterday
Dear journeymaid48,
Your review brings a warm contagious smile! Thank you so much for taking the time and sharing your experience with us. When we learn that we have been able to make a guest fall in love with us, believe me when I say...More
We reserved a room one level above the lowest room size rate and received a very nice upgrade (to be clear we are platinum members), so I don't know how frequently upgrades are offered to others. See our pictures, but the room included a nice...More
1 Thank Arlington7175
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 4 weeks ago
Dear Arlington7175,
thank you for sharing your experience!
We are glad to hear that you have enjoyed your accommodation experience at and you are satisfied with our service any specially our team. It is really nice to read such a review.
As we always strive...More
My wife and I stayed here for 5 nights as part of our two week Anniversary Trip. The hotel location was excellent, close to everything.
We had a beautiful room overlooking the river and had a small balcony we could stand in and take pictures....More
Thank 4Uyes
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded yesterday
Dear 4Uyes,
Thank you for your kind and useful words.
We are aware sometimes the Hotel - being high season - could be a little bit busy. But believe me: each of you represents our priority.
Each team of the Westin Excelsior shape into one...More
The staff at this hotel really make it wonderful. The concierge desk is the best - they helped us with everything from restaurants to changing our train tickets. Very friendly and professional. The rooms were nice, but small. Main spaces are gorgeous and the food...More
Thank ka573
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded yesterday
Dear ka573,
Thank you for sharing this kind feedback with us!
We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met.
Please do reach out should you or your...More
This is a very nice hotel decorated appropriately for the town. Town by the way is right outside your doorstep, a short walk through all of the amazing lanes and streets to see all of what Florence has to offer. Comfortable clean and spacious rooms,...More
Thank kingpowder76
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded yesterday
Dear kingpowder76,
Thank you for you feedback!
We are thrilled that you have enjoyed your stay with us! As you first noticed, the location is actually fantastic because it is close to downtown (10 minutes walking) but it is in the same time away from...More
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The
...More
area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Response from VB_General_Manager | Property representative |
Dear yensb2017,
Thank you for having contated us!
We am delighted to confirm you our SESTO On Arno is opened to the public.
We look forward to welcoming you to our splendid Location!
With our best regards,
The hotel... More
Dear yensb2017,
Thank you for having contated us!
We am delighted to confirm you our SESTO On Arno is opened to the public.
We look forward to welcoming you to our splendid Location!
With our best regards,
The hotel management
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a better quality stay than the one I had at the Westin. You can read my review for details. I was there just two weeks ago.
