The Westin Excelsior, Florence

The Westin Excelsior, Florence

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Panorama of the Deluxe Room (Arno View) at The Westin Excelsior Florence
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The Westin Excelsior Florence
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About

4.5
#49 of 421 hotels in Florence
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.1
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
With the Piazza della Signoria and Uffizi just steps away, The Westin Excelsior, Florence sits at the center of Florentine culture. Browse boutiques along the Ponte Vecchio, have an espresso at a local café, and enjoy the best Florence has to offer. Take in the vibrant flavors and sweeping views in SE·STO on Arno, our glass rooftop bar and restaurant. You can stay fit in the WestinWORKOUT® Fitness Studio, elevate your meeting in one of our unique venues and enjoy seven centuries of Italian history all inside our doors. Relive history in one of our 171 elegant guest rooms and suites recently renovated, some of which feature private balconies. Stunning views of the Arno and our Heavenly® Bed relax the senses, while high-speed internet access inspires peaceful productivity
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Car hire
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, German, Italian
Hotel links
Special Offer:Earn points toward free nights.

Location

Piazza di Ognissanti 3, 50123, Florence Italy
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Peretola Airport
Gal Galilei Airport
43.1 mi
See all flights
Alamanni-Stazione Santa Maria Novella
9 minFlorence Tramway Network
4.5
4.5 of 5 bubbles2,060 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Florence, The Westin Excelsior shines for its superb location, deemed perfect by guests for exploring the city's rich history and the Arno River. The hotel's atmosphere and cleanliness receive high marks, with visitors finding the environment welcoming and the premises spotless. While the service is often described as professional and the amenities, including a praised breakfast, are well-received, some guests consider the rooms, though spacious, to be somewhat dated and not reflective of the hotel's premium pricing.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Professional
Amenities
Outstanding

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2,060Reviews46Q+A100Room tips
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Detailed Reviews
massam3 wrote a review Feb 2020
Cleveland196 contributions343 helpful votes
5.0 of 5 bubbles
We are a family of five who stayed for 8 nights over the Thanksgiving Holiday. This Westin is well located right on the Arno, close to the train station and Uffizi and ~ 15 minute walk to the Duomo.

Our welcome was warm. Our room was not ready upon our morning arrival, but we were able to have breakfast at the restaurant and they gave us water and a place to wait.

The rooms are beautiful and exactly what we requested (connecting rooms with a king in one and three twin beds in the other). We requested a double with a rollaway. The rollaway was high quality and as comfortable as the permanent beds. Lighting was excellent and layered. Room temperature control was easy and effective. We had a view of the Arno, which was so close it seemed like you could jump into it. There were plenty of outlets. The WiFi at the hotel was an issue and wasn’t accessible every where and at times was not strong enough in the rooms.

One room had a large bathroom with a large double vanity. The other bathroom was smaller, but still well appointed, bright and the amenities we needed.

We ate breakfast every morning in the restaurant (they do not have an executive lounge). It was a large breakfast to appeal to the tastes of their large international clientele.

Besides the wonderful accommodations, fantastic views (roof top restaurant especially) and good location, the staff took really good care of us. They really paid attention and customized the service to what you needed. We came back late one night and asked if the front desk had any water. They did not and we said okay, but five minutes later someone showed up at the door with a bottle for everyone in the room. Another day we had a late afternoon tour scheduled and I knew that to keep everyone in good spirits I needed to get a hearty snack in them. We had to be out the door in less than twenty minutes. The bar tender in the lounge quickly brought cheese, meat, vegetable and salad plates. As more people showed up he accommodated the larger group and everyone left with full bellies ready for the long tour. These are small examples, but overall the entire staff was warm and welcoming.

Every recommendation of the concierge staff was excellent. They helped us make the most of our stay.

They were also decorating for the Holidays, which only added to the beauty of the hotel. We will definitely return here the next time we are in Florence.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DC_General_Manager, Direttore at The Westin Excelsior, Florence
Responded Mar 6, 2020
Dear massam3, Allow us to thank you for taking the time to post your positive and detailed comments regarding your recent visit at The Westin Excelsior Florence! We truly appreciate your genuine words and we are indeed delighted to read that your experience has been memorable. Thanking you again for sharing your positive feedback with us, we hope we will have the pleasure to welcome you back in the nearest future. With kind regards, The hotel management
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Expat Vacations wrote a review Jan 2020
Spokane, Washington148 contributions90 helpful votes
5.0 of 5 bubbles
If I could do half stars, this is a 4.5. I round up for the overall rating.

Stayed here for three nights over the holidays.
Hotel is in a great location. Walking distance to all the popular spots. About 0.8 miles walk down the river. Was an easy and fun walk.

We chose this hotel as they were able to guarantee us connecting rooms.

Check-in was great, staff was friendly, acknowledged Marriott Titanium status, and more importantly, acknowledged the children and welcomed them with goodie bags. Actually taking the time to come around the counter to say hi to the kids and ask how they were. I love it when hotels make that effort.

Rooms were great. We didn’t have a view, but the rooms were quite large, and connecting rooms made it perfect for the four of us.
Great perk, we had a complimentary bottle of wine waiting for us.

Really all was excellent. Half star mark down was the breakfast.
Breakfast was a bit of a mess. Very long wait times for a table. They had a coffee station while waiting, which was nice, but even when seated, on the last day they simply ran out of food for the buffet.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Andrew wrote a review Oct 2022
12 contributions7 helpful votes
5.0 of 5 bubbles
This was absolutely the perfect stay at a historic hotel (previously a monastery in the 11th century). A special shoutout to Stefano for being especially accommodating and going the extra mile to ensure my grandfather (wheelchair) and family would have adjoining rooms. We were upgraded to rooms with the best view in the city of the river, city skyline, and landmarks that was breathtaking at sunset and sunrise. There were so many extra nice touches to the trip (again courtesy of Stefano) such as wine, cookies, fruit, and chocolate that made it more special. The rooms were exquisite, large, well furnished, and beautiful. The staff were able to add a third smaller bed to each room as well. Everyone was friendly and helpful. The breakfast buffet was delicious and really had something for everyone: scrambled eggs, mushrooms, broccoli, chicory, ham, bacon, sausages, salmon, eggrolls, meats/cheeses, fruits, pastries, yogurt, bread, cereal, juices, omelet station, etc. The concierge and lobby staff were great at getting us taxis and helping with luggage. The location of the hotel is right on the Arno river and within walking distance of the Duomo, Galleria dell'Accademia, Uffizi, Ponte Vecchio, etc. and also around a 9 minute walk from the train station (or very quick taxi ride). There are multiple restaurants, grocery stores, and gelaterias near the hotel. We have been to Florence twice, and will definitely be back again. I highly, highly recommend the Westin Excelsior, which truly deserves its 5 star rating!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JT T wrote a review Jun 2022
20 contributions5 helpful votes
5.0 of 5 bubbles
My wife and I spent five nights here and absolutely loved our experience. We were upgraded to a corner room so we had views of the river, absolutely loved the rooftop restaurant and bar for both morning and evening meals, and as far as location goes, were less than 15 minutes away from everything in Florence. The concierge was fantastic as well and coordinated two day trips for us out to Tuscany (one for wine tasting and one for seeing several small towns). I also feel this was a luxurious and nice as the St. Regis (literally across the courtyard from the Westin) and can't imagine why I would stay anywhere else. Thank you so much!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robbie S wrote a review Dec 2023
New York City, New York36 contributions37 helpful votes
5.0 of 5 bubbles
Over the past 50 years, I’ve been fortunate to travel to Europe hundreds of times and, have stayed in the best hotels. However, once again, the Westin Excelsior, Florence exceeded all expectations. If you do decide to travel to Florence, there’s no thinking or considering to be done. Your stay at the Westin Excelsior you realize why this becomes your home away from home, as it has been mine and my family’s now for several years.

The positive attributes to this hotel are endless. However, let’s focus on the key elements that one would look for when staying at a five-star establishment.

The Westin Excelsior provides all the key elements one is looking for to include clean, renovated, well appointed, oversize hotel rooms with proper air conditioning, ventilation, a staff, all around that is completely professional, and will respect all of your concerns and wishes, a fantastic location to everything, and of course, the only hotel in Florence with a penthouse bar overlooking this historic monumental city

I do want to point out that the front desk behind the scenes individuals will do whatever is possible to help accommodate your needs, for us it was adjoining hotel rooms.

Then there is the most dynamic group of concierge professionals you will find in Florence, who not only have a pulse on everything and anything you need, but happen to be a group of gentlemen that you enjoy their company just sitting and talking about life, as I so thoroughly enjoyed every single day of my trip

Bottom line… The Westin Excelsior is indeed a 5+ star hotel that I hate to admit it, has no faults

To all my friends and family at the Westin Excelsior have a happy healthy and safe new year and, we look forward to seeing you again same time next year till then, Chin-chin La Familia!! Rob Stone

Rob Stone
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Make sure you enjoy a glass of wine and appetizers overlooking the historic city with the best...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helen H. wrote a review Mar 2022
3 contributions1 helpful vote
5.0 of 5 bubbles
This hotel was a highlight of our first visit to Florence. Walked into a beautiful room with champagne and a balcony overlooking the Arno river. The interior of this hotel is classic Florence with ornate and traditional Italian flair. We opted for the breakfast buffet which was one of the best. Omelette station and a vast assortment of meat/grains/pastries plus everything else you can think of. The service was outstanding. Concierge helped with restaurant reservations, train transfers and navigating through the city. The rooftop bar had the most beautiful views of the sunset every night. My daughter said the fitness center was amazing. The rooms was large for 3 of us ( one king and a twin ). Large bathroom and all the amenities you would need. The black out curtains allowed us to sleep soundly along with the very comfortable beds. The location was central to everywhere we needed to be and never felt it was too far from anything. Every staff we encountered were courteous and friendly. I was embarrassed how little we knew of their language since they all seemed to be versed in English. I hope to visit Florence again soon and will be staying at the Excelsior for sure!
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Date of stay: March 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: ask for a room over the Arno river
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded May 17, 2022
Dear kklgirls, Let's start this comment by thanking you so much for this amazing feedback. The whole staff is thrilled to hear your words, precious and precise. Kind and attentive. We are glad to hear you have enjoyed the location, the breakfast, the room, the gym and the amenities we have provided. Our aim is to show you how much we care and how much we want you to have a perfect stay. And when this happens, we jump with joy! Dear kklgirls, we do hope to have you back soon in order to thank you personally. A warm greeting from the Westin Excelsior Florence Staff! Be well, Noemi Chiara Front Desk Manager
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Jreamer wrote a review May 2022
Zug, Switzerland71 contributions37 helpful votes
4.0 of 5 bubbles
The best thing about the Westin Florence is the concierge - great suggestions for meals and tips around the city. Location also excellent, and the building itself is gorgeous.

We stayed in a larger room and it was beautiful, though there were a couple of water stains on the ceiling. Water pressure not great, but this is not unexpected in historic centers in Europe.

The breakfast buffet was expensive but convenient, with a variety of cuisines, though things such as ordering omelettes took a long time (didn't show up the first morning but got better as the week went on).

Fitness room is small but a bonus feature.
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Date of stay: April 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura P wrote a review Jun 2022
6 contributions3 helpful votes
5.0 of 5 bubbles
This hotel was a perfect place to start our trip!

The location, right on the Arno River, was perfect for walking to all the major sites.

It had the old-world Italian style we were looking for and everything was clean and well-maintained. Our room was big and comfortable - all the amenities we wanted (and expect of a Westin hotel). The roof top bar/restaurant was unbeatable! Great view, service, and food/drinks.

The staff was beyond helpful. Two days before our trip, we realized we booked the wrong dates and they were swift to help and set us on the right track. The concierge arrange the BEST dinner reservations across the river and suggested perfect places to pick up quick bites during the day.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim R wrote a review Nov 2021
Southlake, Texas26 contributions7 helpful votes
4.0 of 5 bubbles
The hotel is gorgeous and the location is fantastic. Our room was incredible, but the bathroom door in relation to the toilet was hard to navigate if you are a middle of the night visitor. The shower also leaked onto the floor as we couldn't fully seal the door. Same with the closet door. It wouldn't stay closed and when it opened the light came on. We had to right the door shut at night. The bed and actual room was perfect, the window onto the piazza was such a great touch. High ceilings and plenty of room to move around.

Service was good, I would have thought maybe a bit more attentive, but still good. Concierge was very helpful. Their Covid approach to the fitness center was odd. One person could reserve the fitness area for an hour block. However, even if they didn't show up, the room was unused. Somehow is was always blocked but no one was ever in there. Probably a Westin policy that just didn't work as planned.

The rooftop bar has an amazing view. The drinks and food were average, so we went once and then moved on to other bars and views for the rest of our trip.

Breakfast was about 26e per person. And given the reputation of the hotel, I was a bit surprised that when I went to the omelet bar, they poured the egg mixture into a bowl and microwaved it. Service was good, however.
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Date of stay: October 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior, Florence
Responded Dec 17, 2021
Dear kimrF9948AO, On behalf of our General Manager and our team, we would like to thank you for your useful feedback. We would like to let you know that comments like yours give us the chance to improve day by day with a big smile on our face. We have identified the room and we will immediately take action. We hope to welcome you back soon in order to create new and always more memorable memories with us. Be well, Noemi Chiara Front Desk Manager
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H G wrote a review Aug 2021
Dubai, United Arab Emirates52 contributions48 helpful votes
4.0 of 5 bubbles
The front desk staff and location make this hotel a must stay. The hotel is a 5 minute walk from the Duomo and sits on the river Arno.

As a Marriott Titanium member I had a few options in Florence but this was absolutely the right choice. The level of hospitality is immense and the proximity to attractions is just wonderful.

It is a classic hotel in a historic building so a slight refurbishment of the rooms would make it even better but as it is, I’d still recommend it (especially at half the price of the St Regis across the street).
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior, Florence
Responded Sep 1, 2021
Dear 776hg, WOW! Thank you for your wonderful feedback, especially for your comment related to the front desk staff :)! We are glad that you, also as a Titanium member, have had a great experience here with us. This is very rewarding. Being a historical building we do our best to respect and maintain the atmosphere created over the centuries by those here before us. Maintaining these historical qualities mixed with the modernization of the present century, we are able to offer an unforgettable experience in a place which is truly unique! We look forward to welcoming you back in a not too distant future! Best regards, Noemi Chiara Front Desk Manager
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Answer from Chris I
London, United Kingdom11 contributions12 helpful votes
Hi Catherine, I did the same as what Mary and her husband did. If you were going to be spending 866 Euro per night or 107,500 BonVoy points per night, I don't think the hotel would have any issues including breakfast as part of your stay. I must say though. There are lots Westins and This One. It is a very Sophisticated Hotel that is aimed to please the top end of the spectrum. I am sure you will enjoy it. I have stayed in similar hotels using points. Being an Ambassador Elite does open some special doors. All the best.
Answer from Petra P
Florence, Italy2 contributions
Dear Shawn B, Of course we can take care of your luggage!
Answer from Petra P
Florence, Italy2 contributions
Dear Chicago_I, Of course we can assist you in order to arrange the test! Just inform us once you arrive since it can be a little bit busy.
Veronica F asked a question Jul 2020
Stratford-upon-Avon, United Kingdom52 contributions43 helpful votes
I prefer to use my own hairdryer. Are there electric sockets near a mirror?
Answer from Petra P
Florence, Italy2 contributions
Dear Veronica, We have electric sockets near a mirror!
Marta T wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Ask Federika at the bar she’s awesome!"
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FloridaTraveler wrote a tip Mar 2024
Fort Lauderdale, Florida120 contributions73 helpful votes
5.0 of 5 bubbles
"Ask for a room with river view. Otherwise, you get nothing. "
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dvitale2015 wrote a tip Jan 2024
Hershey, Pennsylvania151 contributions38 helpful votes
5.0 of 5 bubbles
"Talk to the staff early and often they are excellent!"
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Robbie S wrote a tip Dec 2023
New York City, New York36 contributions37 helpful votes
5.0 of 5 bubbles
"Make sure you enjoy a glass of wine and appetizers overlooking the historic city with the best views in Florence at the Penthouse restaurant"
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Roam604766 wrote a tip Dec 2023
33 contributions2 helpful votes
5.0 of 5 bubbles
"See the rooftop!!"
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Not the right property for you?
There are more places to choose from in the Florence area.
PRICE RANGE
$694 - $1,366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin excelsior florence hotel florence, westin florence, florence westin, westin excelsior florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
171
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN EXCELSIOR, FLORENCE - Updated 2024

Frequently Asked Questions about The Westin Excelsior, Florence
Which popular attractions are close to The Westin Excelsior, Florence?
Nearby attractions include Francesco Lionetti (0.2 miles), Chiesa di San Salvatore in Ognissanti (0.05 miles), and Officina Profumo-Farmaceutica di Santa Maria Novella (0.2 miles).
What are some of the property amenities at The Westin Excelsior, Florence?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Excelsior, Florence?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Excelsior, Florence?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Excelsior, Florence?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Westin Excelsior, Florence?
Conveniently located restaurants include Ristorante Taj Palace, Oltrarno Ristorante Toscano, and Ristorante Gilò.
Are there opportunities to exercise at The Westin Excelsior, Florence?
Yes, guests have access to a fitness center during their stay.
Does The Westin Excelsior, Florence have airport transportation?
Yes, The Westin Excelsior, Florence offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Excelsior, Florence located near the city center?
Yes, it is 0.4 miles away from the center of Florence.
Are any cleaning services offered at The Westin Excelsior, Florence?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Excelsior, Florence offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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