THE WESTIN EXCELSIOR FLORENCE

This was my second time staying at the Westin, and it was as wonderful as the first time! The rooms are large with very nice beds and bathrooms. We had a small balcony to step out on and enjoy seeing the river and the famous bridge. The staff is amazing, especially Patrizia in…

Date of stay: March 2019

Old world charm with a good location

The hotel itself is beautiful with a wonderful location. Didn't have the breakfast so can't comment on that. I liked that they had complimentary coffee for everyone in the mornings. I had a room with a river view (small terrace) and that really made my stay. I don't think I…

Date of stay: January 2019

Response from Noemi C, Westin Experience Specialist at The Westin Excelsior Florence

Responded 3 days ago

Dear John, On behalf of our General Manager and our team, I would like to thank you for your amazing feedback. I can say our magical rooms on Arno river view can really make a guest stay, they are very requested! In low season we extend complimentary upgrade whenever is possible in order to make your stay a special one. We hope to see you soon in order also to taste our delicious breakfast :) ! Be well, Noemi Chiara Westin Experience Specialist

Perfect stay in Florence

Our stay began with charming Constanza at the Front Desk; she's a 5-star professional with great, welcoming warmth. This is a grand, lovely, well kept hotel and in walking distance to all the tourist spots. This was our 3rd stay here, that is how much we like it. We chose…

Date of stay: February 2019

Response from Noemi C, Westin Experience Specialist at The Westin Excelsior Florence

Responded 1 week ago

Dear lisavirginiabeach, On behalf of the entire team and our General Manager I would like to thank you for your amazing feedback! We totally agree with you: Costanza is surely charming and lovely, Raffaello is genuine and caring... But we must say your kindness amplifies our quality. We look forward to welcoming you back... Maybe for the next special anniversary :)? A presto, Westin Excelsior Florence Team

Lovely view

Location wise is quite good as it is situated about 5 mins walk to the ponte vecchio. This property has an excellent view on the rooftop bar. Strongly recommend to visit the bar at night. Room is very spacious and with very comfortable bed. The bathroom is very spacious and…

Date of stay: February 2019

Response from Noemi C, Westin Experience Specialist at The Westin Excelsior Florence

Responded 3 weeks ago

Dear sxght, Allow me to say your feedback is also a lovely view :o)! Thank you so much for your kind words, on behalf of the entire team and our General Manager. We look forward to welcoming you back in order to have breakfast together! Be well, Noemi Chiara Westin Experience Specialist

+11

Lovely stay

Florence is full of nice hotels, but the Westin (in my opinion) has one the of best locations. It's right by the Arno river (and I would definitely recommend getting a river view if at all possible), but it's a bit away from the main tourist area (Duomo and surroundings), so…

Date of stay: May 2018

Response from Noemi C, Westin Experience Specialist at The Westin Excelsior Florence

Responded 3 weeks ago

Dear NYC_Traveller02, On behalf of the entire team and our General Manager, I would like to thank you for you very nice words! Define us as the best Hotel in Florence considering also our location is very rewarding. Also, allow me to thank you for your meticulous and perfect description of the Hotel! We look forward to welcoming you back! Be well, Noemi Chiara Westin Experience Specialist

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厳かなバスルーム

寛げる広い部屋

View from the rooftop.

View directly in front of the hotel.

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Please clarify how much is parking? Do you get access to car anytime if you park in garage? Also is WiFi not free for bonvoy members? Do you also discount breakfast for members?

Dear Aps01, thank you for your kind message. With regards to parking: we an agreement with a garage located few blocks away from the hotel and provided with valet service. Depending on the size of the car the cost is different; it is of € 35.00 or € 55.00 per 24 hours inclusive of valet services you might need during the stay. WI-FI is free for all the Bonvoy members. If you are Platinum, Titanium or Ambassador member, the breakfast can be included (for you plus one guest more). If you are Member, Silver or Gold, we have the Buongiorno Package (the breakfast will be 28.00 Euro instead of 44.50Euro). if there is anything else that I can do for you, please do reach out. Noemi

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I’m a little confused by the list of amenities vs the reviews. Amenities say pool, reviews say no. Pictures show rooftop jacuzzi, is this only in luxury suites?

Dear Jebed, thank you for the questions. We have Jacuzzi exclusively on the balconies of our Suites on the fifth floor. We do not have pool (yet!). I am at your disposal for anything else you might need.

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How far is the hotel from main attractions in florence? Are the walking distance?

Dear Nancy N, Thank you for asking! We are 10 minutes away from the main attractions (Ponte Vecchio, Piazza della Signoria, Uffizzi... )

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How far is the hotel to the train station? Can we walk with luggage? Thank you.

Definitely you can, it is only 5 mins away walking.

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Would you please advice how to get from airport to the hotel? Is there any direct public transport available or should I take a taxi? Thnx in advance

Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara

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