We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Excelsior Florence

Piazza di Ognissanti 3, 50123, Florence Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
View deal
Free cancellation until 12/02/21
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1313)
Panoramas (15)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Excelsior Florence
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#42 of 420 hotels in Florence
Travelers' Choice
GreenLeaders GreenPartner
With the Piazza della Signoria and Uffizi just steps away, The Westin Excelsior, Florence sits at the center of Florentine culture. Browse boutiques along the Ponte Vecchio, have an espresso at a local cafe and enjoy the best Florence has to offer. Take in the vibrant flavors and sweeping views in SE·STO on Arno, our glass rooftop bar and restaurant. You can stay fit in the WestinWORKOUT® Fitness Studio, elevate your meeting in one of our unique venues and enjoy seven centuries of Italian history all inside our doors. Relive history in one of our 171 elegant guest rooms and suites recently renovated, some of which feature private balconies. Stunning views of the Arno and our Heavenly® Bed relax the senses, while high speed internet access inspires peaceful productivity.
Read more
Room & Suite (845)845
Full view
Property amenities
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Paid wifi
Breakfast buffet
Breakfast in the room
Rooftop bar
Car hire
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
Hotel links
Special Offer:Unlock Member Rates!


Full view
100Great for walkers
Grade: 100 out of 100
244Restaurantswithin 0.3 miles
134Attractionswithin 0.3 miles
1939Reviews42Q+A100Room tips
Traveler rating
  • 1,419
  • 390
  • 83
  • 27
  • 21
Time of year
Traveler type
  • More
Selected filters
  • Filter
  • English
Popular mentions
luvs_trvl_and_dogs wrote a review May 2021
Vienna, Austria466 contributions148 helpful votes
The Westin is an absolutely beautiful hotel, located right on the banks of the Arno and within walking distance of all the main sights in Florence. What really set this stay apart for us was the incredible staff throughout the hotel. We had reservations and tours set up that got canceled due to the COVID situation. Matteo, the concierge, was unbelievably helpful in helping setting us up with new restaurant reservations and getting us entry to museums. The rooms are beautiful, and while not normally my style, the entire hotel was gorgeous. The rooftop bar and restaurant have stunning views over the city. We will definitely come back!
Read more
Date of stay: May 2021
2 Helpful votes
joelbujk2 wrote a review Apr 2021
Southampton, United Kingdom3 contributions
We had a fantastic time here; the place is ideal, with all of the major attractions within a few minutes' walk; and the staff are truly amazing; they arranged a driver for us to take us on a Chianti mini-tour with just a few hours' notice, as well as booking museums and restaurants for us. Expect no swimming pools, spas, or dining, but everything else is great, and we would highly recommend,
Read more
Date of stay: April 2021Trip type: Traveled solo
Aarw wrote a review Apr 2021
Coralville, Iowa86 contributions35 helpful votes
Westin Excelsior - beautiful hotel, rooftop bar was great but had a lovely view of the aide of the river where people were doing god-knows-what. (Think graffiti and people wandering aimlessly) Despite the view the staff was tremendous and made every attempt to make us comfortable.
Read more
Date of stay: May 2020
kdp_12 wrote a review Oct 2020
London, United Kingdom30 contributions61 helpful votes
We came in October for 3 nights and could not have had a better welcome. The staff was so professional and friendly at the same time. Breakfast was perfect. Our room with the terrace on the Arno was fantastic. The location is perfect for ease of arrival, place on the river and central location for visits.
Read more
Date of stay: October 2020
Sleep Quality
2 Helpful votes
Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior Florence
Responded Oct 14, 2020
Dear kdp_12, On behalf of the entire Team we wish to thank you for your lovely review. We are glad to learn that you enjoyed the friendliness of our Associates and the view on the beautiful Tuscan landscape from your terrace, as well as our breakfast service. We hope we will have the opportunity to welcoming you back to Florence soon! Kindest regards, The Hotel Management
Read more
Ji Z wrote a review Sep 2020
London, United Kingdom23 contributions2 helpful votes
Our long weekend stay at Westin was perfect. From the initial booking, to check-in, to our stay and check out, everything was above our expectation. Every staff was extremely friendly, helpful and welcoming. Never too much trouble and they go extra mile to help and accommodate. The hotel is very clean and definitely well prepared to the new Covid rules with temperature scan by the front door and hand sanitizer everywhere. We felt very safe staying there. Breakfast was really delicious and generous in portion. The view from the roof top Terrance restaurant and our room balcony was stunning!
Read more
Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
Response from Noemi Chiara, Servizi per gli ospiti/front office at The Westin Excelsior Florence
Responded Oct 14, 2020
Dear jzhuang258, First of all we wish to thank you for sharing such a detailed and positive feedback about your experience at The Westin Excelsior Florence! We are really happy to learn that we managed to exceed your expectations and that you felt safe while staying at our property. During this unprecedented times, the safety and well-being of our Guests is even more of paramount importance. We hope we will have the chance to welcoming you back to Florence in the near future and meanwhile we remain with our kindest regards. The Hotel Management
Read more
$341 - $702 (Based on Average Rates for a Standard Room)
the westin excelsior florence hotel florence, westin florence, florence westin, westin excelsior florence
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Westin Excelsior Florence
Which popular attractions are close to The Westin Excelsior Florence?
Nearby attractions include Chiesa di San Salvatore in Ognissanti (0.05 miles), Church of Santa Maria Novella (0.2 miles), and Officina Profumo-Farmaceutica di Santa Maria Novella (0.2 miles).
What are some of the property amenities at The Westin Excelsior Florence?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Excelsior Florence?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Excelsior Florence?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Excelsior Florence?
Yes, parking is available to guests.
What are some restaurants close to The Westin Excelsior Florence?
Conveniently located restaurants include Le Volte, Nerocarbone Firenze, and La Nicchia Winebar Enoteca Bistrot.
Are there opportunities to exercise at The Westin Excelsior Florence?
Yes, guests have access to a fitness center during their stay.
Does The Westin Excelsior Florence have an airport shuttle?
Yes, The Westin Excelsior Florence offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Excelsior Florence located near the city center?
Yes, it is 0.4 miles away from the center of Florence.
Are any cleaning services offered at The Westin Excelsior Florence?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Excelsior Florence offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.