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The Westin Excelsior Florence

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#26 of 421 Hotels in Florence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,413 Reviews from our TripAdvisor Community

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Showing 1,144: English reviews
Melbourne, Australia
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is one of the best that we have stayed in! From the moment we arrived to our last interaction with staff we were blown away by their friendliness combined with extreme efficiency. We would highly recommend this hotel for people who want a central location and helpful staff. Rooftop bar was awesome with magnificent views of Florence and... More 

Helpful?
Thank Linda R
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Linda R, What a feedback! Your review brings a warm contagious smile! Thank you so much for taking the time and sharing your experience with us. When we learn that we have been able to make a guest fall in love with us, especially for being friendly, believe me when I say that it feels truly rewarding. Our team... More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful hotel right in the center of the city. Everything is within walking distance. The staff is exceptional (Davide at check in was the best !!). Our room is spacious and the bed is to die for. Best sleep I've had in a long time. I asked my husband to have the bed shipped back home. LOL. Will defiantly stay... More 

Helpful?
Thank Roseann E
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Roseann E, Thank you for sharing this kind feedback with us! We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met! Furthermore, we are glad to read that you have enjoyed our "Heavely Beds". Our beds have been designed with great care to... More 

Halifax, Canada
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We were at this property for 3 nights. Things got off to a bad start when our requested early check (made 2 weeks in advance )in did not happen. Understood it was for 10 am so it was early. However it was 2 pm after some kind of key malfunction before we got our room . The room service was... More 

Helpful?
Thank joe m
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Mr. Joe M, Thank you for sharing your feedback with Trip Advisor Community. We have investigated regarding the inconvenience from you experienced during your stay. The room was actually ready after 20 minutes, but you had already left the Hotel. Regarding the Housekeeping Service: you have made the request for the Green Choice, consequently we did not step in... More 

Durham, North Carolina
Level Contributor
137 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with my mom in September 2016 for a week. Was contacted a few days before my stay by Ms Noemi Chiesa from the hotel, who made sure our requests for a small refrigerator and 2 single beds were honored. The room was spacious by European standards, with an enormous marble bathroom with stall shower and separate tub, with... More 

Helpful?
Thank Alice M
Noemi C, Responsabile relazioni pubbliche at The Westin Excelsior Florence, responded to this review

Dear Alice M, It is rewarding to answer personally for such a great and kind feedback: thank you! It is a real pleasure to learn that you have enjoyed your accommodation, our signature Heavenly Bed and the touch of the Pre-Arrival mail. We are thrilled to hear that your expectation has been met, Alice M! Please do reach out should... More 

Rochester, New York
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This property has everything I could want (except a pool, which we Americans tend to expect). Check-in was great, had to turn down the *250 upgrade they offered, rooftop patio, as we spent a lot of time walking the City, which was easy to do from there. I would recommend the rooftop bar/restaurant & *20 drink with hors d'oeuvres. Terrific... More 

Helpful?
Thank HandsomeHoward
Noemi C, Responsabile relazioni pubbliche at The Westin Excelsior Florence, responded to this review

Dear HandsomeHoward, Thank you for your kind review. I am really glad that you have enjoyed our Hotel and our services! As you mentioned, the roof top is a lovely place if you would like to be blown away: the view from there is stunning and make you think that each piece of wall, roof or bridge that you see... More 

Pasadena, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just checking out this morning after a wonderful stay. My room was very spacious, though not a suite, huge bed, large marble bathroom with good lighting. I stayed on a middle floor and the room was very quiet. This Hotel is very old and charming, however, the interior is updated very nicely. Plumbing in room functioned perfectly. Service at the... More 

Helpful?
Thank Pasadenantravels
Hilton Head/Knoxville
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for 4 nights in August 2016. We booked the least expensive room and were still very impressed with the accommodations. The room was spacious with wonderfully high ceilings, making it feel very elegant. The bathroom was also much larger and more airy than any we've had in Europe in recent years. The location was... More 

Helpful?
Thank HonesttoGoodness
Englewood Cliffs, New Jersey
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I came here for an anniversary trip and decided to book this hotel. OMG the hotel is FABULOUS!!! From the check in to the rooms, the rooms are so beautiful and LUXURY. it was the nicest Westin I've ever stayed at. I've stayed at many properties in the Westin Brand but this was BY FAR the BEST and most luxurious!... More 

Helpful?
Thank clover0826
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a great time at the Westin in Florence. The location was great and the sunset view from the rooftop bar was exquisite. While the building was 800 years old, the rooms felt modern and completely redone. Would absolutely stay here again. The SPG Gold room upgrade was fabulous, even though the view was subpar.

Helpful?
Thank Tanya S
London, United Kingdom
Level Contributor
135 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Situated on the banks of the Arno River, the Excelsior is much like the Norma Desmond movie character in Sunset Boulevard. Arrogant and entitled. It's had a face lift, upgraded the rooms but can't disguise its flaws close up. The service is slick and attentive. The restaurant staff confident in their spotless white jackets; others in immaculate sharp suits, perfectly... More 

Helpful?
Thank Stuart L
Noemi C, Westin Experience Specialist at The Westin Excelsior Florence, responded to this review

Dear Stuart L, Thank you for your useful feedback. We loved the way you describe our Hotel! We could actually be Norma Desmond, just with 800 years of charming stories to tell and lovely room to stay! We have indentified the room where you stayed and thanks to your helpful comments, we will be ready, next time that you will... More 

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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $359 - $1,745 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
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