I went to this hotel about a month ago for my honeymoon with my wife. We initially purchased a regular deluxe room with points for 5 nights, but upon request before going, they were very kind enough to upgrade us to a deluxe room facing the Arno River, and oh boy was that view amazing to say the least! We loved how this room was, very decorative and it definitely made us feel right at home. The hotel location was walkable to many places around the city and we had a blast during our stay here. Would definitely recommend to anyone visiting Florence and we would definitely consider coming back to this hotel again in the future if we travel to Florence!
My SO and I stayed here for several nights in July during an extended trip through Italy, and we couldn't help but feel disappointed. We were initially considering the Four Seasons, but ultimately decided on the St Regis given its central location & overall favorable reviews. Though well-decorated and clean, the room was small.. and by small I mean nearly claustrophobic. We eagerly overlooked this as we wanted to make the most of our stay, but within the first few hours, we noticed the air conditioning had issues. It simply would not get cool. On the screen it remained "set to XX Celsius" but never actually reached that temperature at any point during the stay as the current temp shown on the screen never changed. Not even 1 degree. We informed the concierge/ butler service our first night, and someone was sent to "fix" it. He arrived, opened a panel in the ceiling and - I assume - tried to reset the A/C, and was out of the room in under 3 minutes, claiming it was now "fixed". It was not. We woke up sweating at several points, and tried informing them once again the following day on our way out. We were assured someone would be up again to fix it, but they evidently did not, or it did not work, as it was just as warm when we returned to the room later that evening. At this point we resolved to just dealing with it, as 2 attempts to have this fixed resulted in nothing and we were not convinced anything would come of yet another attempt. Beyond the problems with the A/C, there were exceptionally few amenities. Florence is a small city and hotels are generally small here, but considering the Four Seasons is nearly equivalent in price, it has significantly more to offer both in room size and amenities, and would be my recommendation for those visiting.…
I travel a lot, between 70 and 120 nights per year. Covid and the Great Resignation of employees has crippled the service industry including most every hotel, but not the St. Regis Florence. My fiance and I checked in with my sisters and my son on July 13th for 5 nights. Together we had four rooms. This was my 6th time in Florence and I have stayed in most of its top hotels. PROS: 1. Service was on point. Concierges handled all of our requests and anticipated many of our needs. Housekeeping was flawless, as is usual for the St. Regis brand. Check in reception was satisfactory, nothing special, but they did upgrade me to a small suite (I am Lifetime Titanium Elite). Twice, hotel staff that I had never met greeted me by name. That is always a sign of a tight ship. 2. Breakfast buffet was fresh, expansive and delicious. Unfortunately, my family is high maintenance but the staff never missed a beat, and met all of their requests. In fact, the staff remembered their requests from the first day onward and brought them without them having to request thereafter. 3. Champagne Ceremony. If you have stayed at a St. Regis before then you know what this is. Every evening at 7:00pm in the bar, champagne and small bites are served gratuitously to all hotel guests. It's a nice social event and a good time to meet fellow guests, if that's your thing. The bar is stunning with beautiful sculptures and frescoes. Many people from outside come to view this glam room. 4. Location is on the Arno river, 3 blocks from Gucci/Hermes/LV, 3 blocks from a funky zone across the Arno river, and in general near many great restaurants. Because it is 4 blocks from the train station, this location makes the St. Regis a great base from which to explore other parts of Tuscany (Sienna, Lucca, Pisa, etc.) 5. Rooms are stellar. High ceilings, frescoes and modern bathrooms. A/C works perfectly, which is critical during the summer months. CONS: 1. Rooms in Europe tend toward the smaller side, and I believe this hotel is no different. We did an embarrassing amount of shopping so it became difficult fitting all of our suitcases and shopping bags in the room, which was a small junior suite. 2. Location is not at main and main for the shopping, it is a few blocks away. Some people may want to be surrounded by hustle and bustle when they step out of the hotel and others may want a bit of serenity, so its up to the individual. 3. No swimming pool. The only top hotel in Florence I know of that has a pool is the Four Seasons. I have stayed there and it is great, but it is outside of the city center on a hill. You cannot walk anywhere from there, which is a non-starter for me, but if you have kids and need a pool, you may want to look at the Four Seasons. On balance, the St. Regis Florence earns a 10/10 from us. It is very difficult to get a hotel and the staff to run right during this challenging time of Covid, but somehow the GM and managers figured it all out. I wish every hotel ran this way. I will definitely stay here again on my next visit.…
This is a luxury hotel. I'm not sure how many stars or diamonds or whatever it has, but at such a hotel you should expect great hard product (room, bedding, public areas) as well as the soft product (service). Not that it should matter, but I am a lifetime Titanium Marriott member who currently is also an Ambassador Titanium member. So lots of business for a long time w/ Marriott. We booked this stay two days before arrival when the SAS strike messed up another trip. I needed to use points and this hotel was only a bit more than the Westin, which shares the same square, so I booked this one for the new experience and expectedly elevated experience. We've stayed at the Westin a number of times, but had not had the chance to stay at the STR. I booked a room that could accommodate a rollaway for my daughter, then sent a request via e-mail for that rollaway bed to be in the room along with pillows when we checked in. We arrived in Florence at the hotel around 10:30 after flying from the east coast of the US to Rome, then catching the express from FCO to Termini, then booking and taking a train from Rome Termini go Florence SNM. The front desk agent was polite, mentioned my status, and let me know that our room was ready but that we could not check in until 1:00 and that normal check in time is 3:00. So why tell me the room is ready but we can't have it? I get it was well before check in time, but just say 'the room is not available for check in right now.' So we tore into our three suitcases to get some things for our day in Florence and went out for the day. We returned around 6:00 and were fully checked in and we were given our key. Going from memory here, but I believe it was room 325. The room was large and was the room that I had booked; no upgrade which is again fine if they are fully booked. The suitcases were already in the room as was my daughter's bed. Very nice to not have to call down for those things and then wait around the room for them to be delivered. The room itself was clean and everything in working condition, except for the dreaded shower that leaks water all over the floor. We went to the bar to have some drinks and get some food. Two minor service failings. My wife and I believe her Pinot Grigio was actually Chardonnay, and we did not get any little snacks like we saw on all of the other tables. The food service was good. The champagne sabering (look it up on Youtube) happened to occur when we were eating and they let a guest perform the 'ritual.' I had heard that after this, patrons are offered champagne; that did not occur in the half hour between the ritual and when we left the bar area. That night, our sleep was interrupted by loud bass heavy music. I don't recall what time it started, but it ended some time between 1:00 and 2:00 AM. If you've heard a car drive by playing loud rap music, that is what this sounded like. Thud thud thud of bass. I was up earl the next morning. After I used the exercise room (very small and some pieces were OOO) I asked if our room was close to a club. No, it was a wedding. I asked if there were more weddings planed during our stay and was told no. I asked if the hotel was completely sold out, I was told it was (I don't think it was; we never saw many people in the hotel). Finally, I said it would have been nice to have been told that there was going to be a loud party with music playing until late in the evening/early in the morning. The next day went off fine. Breakfast was taken each of our three days in the restaurant and it was all very nice. The staff was great and special requests for eggs were quickly turned around. That evening when we got back from our day, we had a small tray of candies with a hand written note apologizing for the noise. That's a nice touch sincerely, but I'd rather have had a heads up in advance and a good nights' sleep. On our final night we went to the bar for end of day drinks. We gave our order, and waited. Then we noticed that the person who took our order was gone so I flagged someone down and gave them the order again. This time, the poured my wife a taste of the Pinto Grigio at the table from a bottle of Chardonnay. When she said that she had ordered Pinot Grigio, the server told her that this Chardonnay is very nice and would she like to have it anyway as he went to pour a full glass. She let him know that she actually wanted to have what she had ordered; he left, brought back a new glass and allowed her to have what she had ordered. We were catching a train to Rome at 10:25 the next morning so I thought we should catch our cab around 9:45. We went down early to check out. While I was checking out my wife and daughter stood with our suitcases by the door. When I was done I told the bellman that I needed a cab to SNM. He said there are no cabs because they are on strike just as they were yesterday. I told him our train time and asked if there was a car service. He seemed flustered and indicated it would be close and we might miss the train. So we walked. The walk was not bad until you add in the heat, the suitcases and the cobblestone streets / crappy sidewalks. We made it fine. Before we left, I went to the front desk representative and said that I think it would have been a good service to the guests to let them know of the taxi strike. Her reply was that they don't know when they occur. That's not true at all, and this was day two of what had apparently been announced in advance. All in all, it was a decent stay. No one service failing was particularly huge, but several small ones seemed excessive for a hotel of this stature and regard. If we were to return to Florence (and we will), I will likely make my decision only on price between the Westin and the STR.…
The St Regis is a classy hotel. The location is superb and we opted for a river view room which was amazing. The hotel itself is not modern but is extremely elegant and beautifully maintained. Staff couldn’t do enough for us and in particular the concierge team which we used for restaurant recommendations and to make a car hire and winery booking all of which were fantastic and went without a hitch. We would love to return and wouldn’t hesitate to recommend.
We were only here for one night but overall an excellent stay. Extremely professional staff and everyone goes out of their way to make sure you are having a great stay. I specifically would like to call attention to two people that went out of their way to make our stay perfect. We had two major issues during our short stay (nothing to do with the hotel) but Ombretta was a rockstar getting us checked in.. - I did not get the name of the doorman, but he was a rockstar getting us a taxicab during a taxi strike, thank you! The room was very large and nicely appointed, as you would expect at a St. Regis. We thought the location was good but not amazing. Overall, a 5 star stay.
This is probably one of the most elegant hotel properties in the world. Everything is outstanding, the location, the entrance, the bar, the restaurant, and the ROOMS! Absolutely breathtaking. Immaculate service, immaculate in every asepct.
This hotel is AMAZING. It is a very old hotel with some great history. The rooms are not modern at all, but more like a old "fancy" type, but they are still very nice at the same time. The beds are amazing, and the restaurant in the hotel is great with a fabulous tiramisu. Unfortunately there is no outdoor dining situation, but you can go the roof top of the Westin right across the street. Great food and drinks in walking distance to the hotel, and good views from the room. If you are willing to splurge on the price, this is an excellent choice.
Prompt, genuine service. Amazing location and the team will go above & beyond with your requests. Can’t recommend this property enough. From the moment you arrive till you leave, they will treat you like royalty. Whether it’s grabbing a taxi, the sabre ritual, helping you navigate any transport strikes, pressing 2 items complimentary, this team does it all. Of the hundreds of hotels I’ve stayed at, this one stands out at the top.
One word - Aldo… he is a special Italian concierge always giving you the best spots and service. This is an exceptional hotel in every way. Whether you are having the amazing breakfast, needing hard to get reservations, want a great tea time or an amazing night cap. I have only great things to say, and I’m in the industry. Truly bucket list level!