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11/5/2017 11/6/2017
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    Helvetia & Bristol - Starhotels Collezione

    Via De' Pescioni 2, 50123, Florence, Italy
    011 39 390 552 6651
    Hotel website
    Lowest prices for your stay
    1 room, 2 adults, 0 children
     5 people are viewing this hotel
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    Traveler (77)
    Room & Suite (175)
    Dining (47)
    • Excellent63%
    • Very good22%
    • Average8%
    • Poor3%
    • Terrible4%
    Travelers talk about
    “old world” (7 reviews)
    “room faces” (2 reviews)
    “great location” (18 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Wheelchair access
    Business Center
    Dry Cleaning
    5.0 Star Hotel
    All hotel details
    Nov 5Nov 6
    1 room, 2 adults, 0 children
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    Reviews (158)
    Traveler rating
    Traveler type
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    1 - 5 of 121 reviews

    Reviewed 2 days ago

    The Helvetia & Bristol - Starhotels Callezione in Florence, Italy is a lovely hotel. The hotel is centrally located, the rooms are comfortable, the buffet breakfast was very good, and the staff was very friendly.

    Thank kathysellers
    Reviewed 6 days ago via mobile

    Rooms well appointed lacked outlets and the three in the room were very very difficult to get to... should have a topper when putting beds together so it's not just two single beds slid together... staff very nice and occomodating... restaurant buffet was ok nothing...More

    Thank Doslocosguyspvrmx
    Reviewed 1 week ago via mobile

    The hotel is supposed to be a 5 star hotel. The room we had specially the bathroom was so small you could barely move. When we got there taking a shower, the pipes were blocked we had to call house keeping to open the pipes....More

    Thank Max485
    Response from Gabriele S, Responsabile reception at Helvetia & Bristol - Starhotels CollezioneResponded 5 days ago

    Dear Guest, Thank you very much for your review and for your recent stay at the Helvetia & Bristol. I was most concerned to learn about the number of issues you encountered during your stay, with regard to your opinion to our rooms I would...More

    Reviewed 1 week ago

    This charming hotel, ideally located in Florence, is a gem. The Staff did everything to insure our comfort and enjoyment of the city (we are a group of 13). ELENA in reservations went beyond securing our rooms; she made sure the staff clearly understood our...More

    Thank MSRTravellers
    Reviewed 2 weeks ago via mobile

    This hotel is located in a great part of the city with everything in walking distance. Across from Cartier and close to the Doumo and Ponte Vecchio Bridge. Incredible breakfast is included with the nicely pointed rooms with generous amenities. Full bar and great lounge...More

    Thank TVL4Ever3
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    FH Calzaiuoli Hotel
    1,426 reviews
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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Dry Cleaning
    • Airport Transportation
    • Business Center with Internet Access
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • $267 - $623 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #82 Business Hotel in Florence
    • #89 Luxury Hotel in Florence
    • #100 Family Hotel in Florence
    • #106 Romantic Hotel in Florence
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 67
    • Reservation Options
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    • Location
    • Italy >
    • Tuscany >
    • Province of Florence >
    • Florence >
    • Duomo
    • Also Known As
    • Helvetia And Bristol Hotel ,
    • Helvetia Bristol Hotel ,
    • Helvetia Bristol Florence
    Add Photo Photos
    Traveler (77)
    Room & Suite (175)
    Dining (47)
    Hotel & Grounds (105)
    Bathroom (4)
    Florentia, as it was called by Latins, is permeated by
    an eternal beauty spread in all corners of the city.
    The historic center is characterized by the immensity
    of the Duomo, able to transport tourists into the
    brightest age of Florence: the Renaissance. Who does
    not know the Brunelleschi Dome, San Giovanni
    Baptistery and the Giotto’s Campanile? Everything is
    enclosed here and it would be easy to imagine the city
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    .06 miles away
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    2,833 reviews
    .17 miles away
    FH Calzaiuoli Hotel
    1,426 reviews
    .16 miles away
    Hotel Davanzati
    3,544 reviews
    .11 miles away
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
    June 10, 2017|
    Response from lindajp |
    If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
    Stefano S
    January 24, 2017|
    AnswerShow all 3 answers
    Response from Luana M | Property representative |
    Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
    Google Translation
    September 12, 2016|
    AnswerShow all 5 answers
    Response from Luana M | Property representative |
    Dear ecort2013, It is possible to reach the hotel by car, unfortunately we do not have parking available. It is possible to park the car in a Garage. The private Garage with which we usually work is the Garage International... More
    Google Translation
    Room Tips
    "Everything you might need, address it to the reception desk personnel... they will solve it fast and..."
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    "We loved our large room #163 (deluxe double) which faces the west on a small street Via dei Pescioni."
    Read review
    "Centrally located"
    Read review
    "Rooms without city view are much more quiet"
    Read review
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