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Helvetia & Bristol Firenze - Starhotels Collezione

Via De' Pescioni 2 Angolo Via Strozzi, 50123, Florence Italy
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (234)
Room & Suite (99)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Helvetia & Bristol Firenze - Starhotels Collezione
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#56 of 419 hotels in Florence
Travelers' Choice
Helvetia & Bristol, a magnificent 19th-century townhouse in the centre of Florence, continues to captivate the most demanding guests with its timeless charm and impeccable service. An exquisite symbol of Florentine history, it is one of the most prestigious hotels in the city. Established in 1894, it has welcomed many influential international figures. A recent and extraordinary renovation has restored the hotel's true splendor, thanks to the contribution of Italian expert artisans who have brought to light its reimagined heritage. In the heart of Florence’s historical center, the hotel is perfectly placed for a visit to the city’s main attractions and is a stone’s throw from Via de’ Tornabuoni, the most exclusive shopping street in Florence. Its elegant rooms and suites have breathtaking views of Florence. While the hotel offers its guests the latest modern comforts, its superb renovation has preserved its architectural splendor and the atmosphere of an aristocratic 19th-century Florentine residence. The Bristol Winter Garden, the hotel's restaurant, offers an extraordinary food and wine experience. Il Baretto del Bristol is the new café in the historic center of Florence open from 7.30am - 12am. At breakfast, Il Baretto welcomes its guests with a rich selection of croissants with classic and signature fillings, accompanied by delicious coffees and cappuccinos. During the day one can stop for a quick lunch, an afternoon tea or a drink with friends. The All Day Dining menu signed by Chef Pasquale D’Ambrosio (available from 11am to 10.30pm) and the rich offer of signature cocktails will make every moment a perfect one. From the 24-hour room service to its Les Clefs d'Or concierges, the hotel’s focus is to ensure that all its guests have a thoroughly relaxing stay.
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Room & Suite (99)99
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Walking tours
Books, DVDs, music for children
Highchairs available
Airport transportation
Paid private parking nearby
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Baggage storage
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Coffee / tea maker
Cable / satellite TV
Interconnected rooms available
Room service
Seating area
Separate living room
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Family rooms
See more room details
Good to know
City View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Offer:Package deal


Full view
100Great for walkers
Grade: 100 out of 100
515Restaurantswithin 0.3 miles
332Attractionswithin 0.3 miles
365Reviews12Q+A37Room tips
Traveler rating
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Popular mentions
David wrote a review Sep 2020
Montalcino, Italy2 contributions
A superb and elegant hotel in an amazing location. Our room was just fabulous and a perfect hotel for children. The food was fantastic, you must try the club sandwich! All the staff were incredibly helpful. We will be back very soon.
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Date of stay: August 2020Trip type: Traveled with family
Response from Luana Malloni, Guest Services / Front Office at Helvetia & Bristol Firenze - Starhotels Collezione
Responded Sep 23, 2020
Dear davidwaters2005, We would like to thank you for kindly sharing with us your positive experience with the Helvetia & Bristol – Starhotels Collezione. The Hotel’s location in the historical centre of Florence is indeed ideal for tourism purposes, especially for families with hildren, being at walking distance by all of the most important attractions. Our unique and cordial staff is indeed one of the peculiarity we are most proud of, along with the exquisite cuisine, passionately prepared by our Chef Pasquale D’Ambrosio & team. We await the opportunity of having you back once more to the Helvetia & Bristol in the near future. Best Regards, Luana Malloni Management Assistant
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Charles M wrote a review Sep 2020
28 contributions15 helpful votes
I had been wanting to stay at this hotel for years, but found it quite disappointing. It has great 'bones', and the common areas are very pretty. We booked a Heritage Suite which had a nice little balcony overlooking the square; but it was oddly cramped, and the decor was overpowering. Worse were the soft touches: fake palms everywhere, annoying chill-out-style pop-music in the lobby, and a total mess of a breakfast system where you have to order one of five highly-restricted set menu options the night before. Hot dishes cost extra, which feels mean. Maybe things are different at the moment because of covid (like, no doorman, no evening maid-service in the rooms) but it didnt live up to my expectations, I'm sorry to say.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
Response from Luana Malloni, Guest Services / Front Office at Helvetia & Bristol Firenze - Starhotels Collezione
Responded Sep 23, 2020
Dear charlesmU1797JA, We thank you for choosing the Helvetia & Bristol on the occasion of your stay in Florence and for sharing your review on Tripadvisor following your visit. On behalf of the team we are sorry you did not feel the hotel lived up to your expectations, and we apologize most sincerely. For the Helvetia & Bristol Hotel the safety of all our customers and staff is our top priority. For this reason, we have deployed a strict anti Covid-19 protocol. Our safety and health measures may have affected in the final result of some of our amenities and services. For information, at the moment the turn down service is available only "on request". It is a shame that our decor was not of your liking as recently the hotel was renovated including reimagined common areas and remodeled rooms and suites, enriched with fine fabrics, antiques and valuable furnishings thanks to the excellent expertise of Italian and Florentine artisans. We trust that you may pay us another visit in the future and give us the opportunity to revise your impression of the Helvetia & Bristol. Thanking you for your understanding, we send you our best regards, Luana Malloni Managment Assistant
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CameronHighlander wrote a review Aug 2020
London18 contributions29 helpful votes
This place definitely exceeded my high expectations. I tend to prefer sparkling new hotels, ones which are regularly and radically refurbished in the latest gleaming, and most hygienic, fashion. The H&B is definitely not one of those, so don’t expect dazzling new bathrooms and enigmatic modern art. I booked it simply in the (correct) belief that it had rooms of the size I was looking for. And yet it was so much more: the public rooms were aesthetically pleasing in a traditional way, the service was always very friendly, and the breakfast was served in elegant glassware and porcelain. Needless everything looked wonderfully clean. If there was a weakness, it was the result of Covid: the buffet breakfast was replaced by a confusing array of options, which puzzled even the staff. Nonetheless, my family and I are keen to return as soon as we can.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
Hani wrote a review Jul 2020
1 contribution
Booked this hotel for a wedding that was meant to happen in may ‏But was then postponed till September at which point they refused to return my money because they said it was only delayed and not cancelled. After which the wedding was cancelled and the hotel still refused to refund my money and said the wedding might be back on mid next year so does not want to give a refund. If you are unsure or need to cancel your booking the hotel proved to be very rude and not cooperative to the point where they stopped answering phone calls and are just trying to withhold money to save themselves during these tough times.
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Date of stay: May 2020
Sleep Quality
Response from Luana Malloni, Guest Services / Front Office at Helvetia & Bristol Firenze - Starhotels Collezione
Responded Jul 30, 2020
Dear 567hania, Thank you for taking the time to express your opinion on TripAdvisor . We are rather surprised and perturbed to hear such comment as the original booking made was on a “non-refundable” basis. Nevertheless, the Hotel agreed to transfer the initial booking of May to September without applying any penalty. At a later stage the wedding was postponed again, and the Hotel has been supportive and has decided not to apply any penalty also in this case. We offered the possibility of taking advantage of a credit (as foreseen by the provisions given by the Italian Government) for a future stay to be made throughout 2021. Moreover as a further affirmation of our flexibility and understanding, the Hotel has extended the possibility of using said credit in any of the 24 Starhotels properties in Italy. We therefore believe that our behavior has been largely understanding and collaborative and we remain at your disposal for any further correspondence. Sincerely. The Management
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danirabbit wrote a review Jan 2020
Rome, Italy27 contributions7 helpful votes
Would like to thank the Director and Mrs Luana for showing us around the hotel, its awesome venues and outstanding rooms. Every single sense is simply fascinated by the beauty, setting and attention to detail that the hotel features. The staff is welcoming and warm and this definitely makes a difference. A wonderful experience for our students who have chosen to work in this field. Your passion, empathy and professionalism were definitely inspiring for us all. Thank you so much for the tour!
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Date of stay: January 2020Trip type: Traveled with friends
Response from HELVETIABRISTOL, Management Assistant at Helvetia & Bristol Firenze - Starhotels Collezione
Responded Jan 21, 2020
Dear danirabbit, Thank you! We really appreciate your taking the time to share the impression of your visit to the Helvetia & Bristol, Starhotels Collezione, on Tripadvisor. It is indeed a great pleasure for us to read your kind words of appreciation and we feel extremely contented to have been able to convey to you and your students, all passion we have working in this field! With renewed thanks for your estimation, we wish you all a successful continuation of the school year. Warmest regards, Luana Malloni
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$277 - $581 (Based on Average Rates for a Standard Room)
helvetia and bristol hotel, helvetia bristol hotel, helvetia bristol florence
ItalyTuscanyProvince of FlorenceFlorenceDuomo / Florence Historic Center / San Giovanni
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Frequently Asked Questions about Helvetia & Bristol Firenze - Starhotels Collezione
Which popular attractions are close to Helvetia & Bristol Firenze - Starhotels Collezione?
Nearby attractions include Piazza della Signoria (0.2 miles), Duomo - Cattedrale di Santa Maria del Fiore (0.2 miles), and Ponte Vecchio (0.3 miles).
What are some of the property amenities at Helvetia & Bristol Firenze - Starhotels Collezione?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Helvetia & Bristol Firenze - Starhotels Collezione?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at Helvetia & Bristol Firenze - Starhotels Collezione?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Helvetia & Bristol Firenze - Starhotels Collezione?
Yes, paid private parking nearby, street parking, and valet parking are available to guests.
What are some restaurants close to Helvetia & Bristol Firenze - Starhotels Collezione?
Conveniently located restaurants include Gustarium, Degusteria Italiana agli Uffizi, and I' Girone De' Ghiotti.
Does Helvetia & Bristol Firenze - Starhotels Collezione have an airport shuttle?
Yes, Helvetia & Bristol Firenze - Starhotels Collezione offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Helvetia & Bristol Firenze - Starhotels Collezione located near the city center?
Yes, it is 0.3 miles away from the center of Florence.
Which languages are spoken by the staff at Helvetia & Bristol Firenze - Starhotels Collezione?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Helvetia & Bristol Firenze - Starhotels Collezione?
Many travelers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.2 miles), Basilica of Santa Croce (0.5 miles), and Basilica San Miniato al Monte (1.0 miles).
Does Helvetia & Bristol Firenze - Starhotels Collezione have any great views?
Yes, guests often enjoy the city view available here.