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Helvetia & Bristol Firenze -Starhotels Collezione

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Via De' Pescioni 2 Palazzo Strozzi, 50123, Florence Italy
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Traveler (259)
Room & Suite (111)
Videos (1)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Helvetia & Bristol Firenze -Starhotels Collezione
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 430 hotels in Florence
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
Helvetia & Bristol, a magnificent 19th-century townhouse in the centre of Florence, continues to captivate the most demanding guests with its timeless charm and impeccable service. An exquisite symbol of Florentine history, it is one of the most prestigious hotels in the city. Established in 1894, it has welcomed many influential international figures. A recent and extraordinary renovation has restored the hotel's true splendor, thanks to the contribution of Italian expert artisans who have brought to light its reimagined heritage. In the heart of Florence’s historical center, the hotel is perfectly placed for a visit to the city’s main attractions and is a stone’s throw from Via de’ Tornabuoni, the most exclusive shopping street in Florence. Its elegant rooms and suites have breathtaking views of Florence. While the hotel offers its guests the latest modern comforts, its superb renovation has preserved its architectural splendor and the atmosphere of an aristocratic 19th-century Florentine residence. The Bristol Winter Garden, the hotel's restaurant, offers an extraordinary food and wine experience. Il Baretto del Bristol is the new café in the historic center of Florence open from 7.30am - 12am. At breakfast, Il Baretto welcomes its guests with a rich selection of croissants with classic and signature fillings, accompanied by delicious coffees and cappuccinos. During the day one can stop for a quick lunch, an afternoon tea or a drink with friends. The All Day Dining menu signed by Chef Pasquale D’Ambrosio (available from 11am to 10.30pm) and the rich offer of signature cocktails will make every moment a perfect one. From the 24-hour room service to its Les Clefs d'Or concierges, the hotel’s focus is to ensure that all its guests have a thoroughly relaxing stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Walking tours
Babysitting
Books, DVDs, music for children
Airport transportation
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Highchairs available
Car hire
Taxi service
24-hour security
Baggage storage
Concierge
Newspaper
Shared lounge / TV area
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Offer:Discover the I AM STAR World!

Location

Full view
100Great for walkers
Grade: 100 out of 100
566Restaurantswithin 0.3 miles
358Attractionswithin 0.3 miles
395Reviews12Q+A38Room tips
Traveler rating
  • 288
  • 65
  • 22
  • 8
  • 12
Time of year
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Language
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Popular mentions
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D&TfromCalgary wrote a review Sep 2022
Calgary, Canada13 contributions7 helpful votes
We had the absolute pleasure of staying at this property for 4 nights during our 9 night stay in Italy. It was by far our favorite stop. Our room was stunning. It was immaculate, spacious and furnishings were beautiful. The best thing about this hotel is the staff. Outstanding, attentive and most welcoming. We would like to recognize Elena and Alessandro at the front desk who were so helpful in recommending restaurants and securing us resos each nite. All the recommendations were awesome! Also, the ‘other’ Alessandro in the restaurant was awesome each day he served us at breakfast. Extremely friendly and welcoming. A huge thanks goes out to all the great people who helped us during our stay. We highly recommend this hotel and the location is sweet relative to all the tourist spots in Florence. Enjoy!!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded 1 week ago
Dear Guest, We would like to thank you for your great review, we are very glad to read your words of appreciation towards our staff and rooms, We have passed your comments to Alessandro ( both of them) and Elena for which they thank you. We look forward to welcome you back soon at the Helvetia & Bristol. Kind Regards The Helvetia & Bristol team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nick_02139 wrote a review Jul 2022
New York City, New York27 contributions20 helpful votes
+1
Hotel's Favorite
My husband and I stayed here for 3 nights in June. This is a great hotel with exceptional service. All of the staff are friendly, helpful and engaging. Terrific breakfast. Large, comfortable, quiet, well appointed and air conditioned rooms with beautiful views. The Roman baths (spa) / gym is exquisite. The location is central but quiet. A splurge that is well worth it.
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded Jul 4, 2022
Dear Nick, Thank you for your fantastic review! We are truly delighted that you have enjoyed all the aspects of the Hotel, especially our service and staff! We are all very proud of it. We look forward to welcoming you soon again. Best regards The Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marcelo8122 wrote a review Sep 2022
barcelona, Spain18 contributions23 helpful votes
Despite its a beautiful hotel, just renewed it with a wonderful taste but with a very bad management. At the breakfast time they have a very small buffet for the whole hotel (very well displayed I have to say). We had stayed for a week, every single day we had problems because they take a long time to replace the products, for example, fruits, they cut them in the moment, if they know the hotel is full why they don’t cut them before and have everything ready to replace them!!! The gym, Few cardio machines and the rest of the machines have been replaced by rubber bands! I guess it will be the gym of the future 😳😂 Bell Boy Service; we asked to pick up our suitcases for the check out, they never arrived, then you think they are busy but when you go to reception you find them talking and laughing!!! Amenities: they are of low quality for the hotel level and the way they display them it looks like a low cost hotel. THE WORST!! At the check-in, they charge an amount for an authorization, that it’s correct but what they don’t tell you is that takes about 10 days to liberate that amount after your check-out. If you are traveling around Europe it could be a big problem. Normally hotels release it in two or three days. They should also renew the payment system, the one in this hotel is very old. They say in hotel business small details makes the difference… Not in this hotel and what I am surprised is that belong to the Leading Hotel Of The World chain…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded 2 weeks ago
Dear Marcelo8122, Thank you for your review. We are deeply sorry that there were aspects of your stay which did not meet your expectations. Please be assured that we have escalated your feedback with the concerned head of the department in order to improve it. We would like to thank you again for your constructive feedback and we look forward to welcoming you back again. Best regards The Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenn C wrote a review Sep 2022
4 contributions
The team at the Helvetia and Bristol Hotel is incredible. Everyone we came in contact with was friendly, accommodating and professional. Several of the staff members even called us by name after very little contact - this just makes you feel special! Excellent location, beautiful rooms and 5 star service...what more could you ask for! Grazie Mille!
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded 2 weeks ago
Dear jennthewinelady, We are flattered to receive such a great review! We strive to provide exceptional service and we are proud that we have exceeded your expectations! Thank you once again and we would be delighted to welcome you once again. Best regards, the Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Derek P wrote a review Sep 2022
3 contributions
From arrival to departure, the friendly and helpful staff were at our disposal. Allesandro (Head Concierge) was fantastic - listening to our needs and wants and making perfect recommendations! The Junior Helvetica Suite was beautiful and very comfortable. We will definitely return!
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: Our room on the first floor overlooking the street was lovely and quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded 4 weeks ago
Dear 702derekp, Thank you for your wonderful review! We are delighted you enjoyed your stay and especially our service. We will pass our compliments to Alessandro who has personally looked after your stay. We look forward to welcoming you back in the near future. Best regards The Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saleh Harbi wrote a review Aug 2022
Al Khobar, Saudi Arabia4 contributions1 helpful vote
The hotel itself is well located in the centre of town within walking distance to major sightseeing. The service is impeccable with attention to details and assertiveness. Fresh flowers in the rooms is a nice touch. Happy with our stay.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded Aug 3, 2022
Dear SalehHa2, We appreciate your feedback and we are truly glad that you have enjoyed the service and all details. We cannot wait to welcome you back soon. Best regards The Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana Chan wrote a review Jul 2022
Rome, Italy4 contributions
No pool due to maintenance. Horrible View and room small as a Cat Litter. The manager the worst of all the world. Its a Fake hotel the internet shows fake.... you cant even walk in the room for more than 500 per night
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded Aug 3, 2022
Dear Ana, Thank you for sharing your experience with us. First of all, we would like to ensure you that the room booked was correctly assigned. Sadly, when you arrived, the room's size and bed configuration did not meet your expectations. We verified numerous times that the requested king-size bed was in fact in the room, not a twin. The Team tried to find a solution right away by suggesting a new room arrangement or a larger room with twin beds upon a preferred additional charge, but these suggestions were rejected. Our Manager then sat down with you to discuss potential alternatives. Unfortunately, everything was turned down with the addition that a negative rating would be sent to the hotel. We wished we could have helped you find a solution. Rest assured that we were at your disposal. Best regards The Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mario G wrote a review Jul 2022
13 contributions4 helpful votes
Check in experience was pleasant and the room is a good size and generally well appointed. Note: some rooms are not in the main building and require a walk through the hotel to a separate tower. The major disappointment here is a practical one with the lack of iron and iron board allowed in the room. The hotel cites a fire issue/concern but I have never come across this in all of my travel. The only alternative is a 1 hour express press at a premium charge, to me this is unacceptable. Without such a basic amenity, the hotel should provide press free of charge. This is a considerable inconvenience if you are traveling by plane and intend to visit nicer restaurants and events. Sadly not every clothing item can stay perfectly pressed while traveling and this creates a frustrating experience. Unfortunate that we discovered this shortly after checking in. I will update this review upon checking out.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded Jul 11, 2022
Dear F7994AUmariog, Thank you for your review and for giving us the chance to improve the experience for our guests. It is indeed correct that we do not provide iron and iron boards in the room as a fire and emergency procedure established by the hotel, however, we are internally reviewing our policies in order to provide at least an alternative for the guest and have one item pressed free of charge in our laundry. We thank you once again for your feedback and trust you are enjoying your stay. Best regards, Helvetia & Bristol team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ADItaly wrote a review May 2022
San Diego, California2 contributions1 helpful vote
+1
I was here on business and must say this is one of the best hotel I ever visit. The team was absolutely amazing and all the facilities were out of this world. Check out the Spa. Easily one of the best in the world. The room had an amazing view and was very large. Top of the line amenities. The breakfast is a must try! With sweets from 3 stars Michelin Chef Iginio Massari. This is in my opinion the best hotel in Florence
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded May 3, 2022
Dear Guest, It has been a pleasure to read your positive comments towards our property. We are very glad to hear that you enjoyed our offer at breakfast, our location, our staff and of course our amazing brand new spa. We hope that you will consider us your home from home whenever travelling in Florence. Looking forward to welcome you back in the near future. Kind Regards The Helvetia & Bristol team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie wrote a review Apr 2022
New York City, New York13 contributions5 helpful votes
+1
After a long flight from NYC to Rome and a train ride to Florence, we were thrilled when we got to this beautiful, centrally located hotel. I believe the hotel was renovated a couple of years ago. Our room was a Junior Suite Helvetia room - super charming, gorgeous, with a 15-ft ceiling/window. The bed is super comfortable, the bathroom is spacious with both a tub and shower, bathroom products smell so lovely. Morning breakfast is a beautiful spread with eggs, bacon, pastries, cakes, bread, yogurt, cold cuts, fruits, etc. Good selections of wine. The staff was nice and accomodating. My husband and I had a wonderful time, thank you Helvetia & Bristol for making our trip so memorable!
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Date of stay: March 2022
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze -Starhotels Collezione
Responded Apr 4, 2022
Dear 732fivestar, We are extremely happy that we have exceeded your expectations, especially your comments regarding our staff! The Hotel has gone indeed under complete renovation and is also opening a Spa on the 9th of April. We cannot wait to welcome you back in the future! Best regards Helvetia & Bristol Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$408 - $951 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
helvetia and bristol hotel, helvetia bristol hotel, helvetia bristol florence
FORMERLY KNOWN AS
Helvetia & Bristol Firenze
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceDuomo / Florence Historic Center / San Giovanni
NUMBER OF ROOMS
64
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Frequently Asked Questions about Helvetia & Bristol Firenze -Starhotels Collezione
Which popular attractions are close to Helvetia & Bristol Firenze -Starhotels Collezione?
Nearby attractions include Piazza della Signoria (0.2 miles), Duomo - Cattedrale di Santa Maria del Fiore (0.2 miles), and Ponte Vecchio (0.3 miles).
What are some of the property amenities at Helvetia & Bristol Firenze -Starhotels Collezione?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Helvetia & Bristol Firenze -Starhotels Collezione?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at Helvetia & Bristol Firenze -Starhotels Collezione?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Helvetia & Bristol Firenze -Starhotels Collezione?
Yes, paid private parking nearby, street parking, and valet parking are available to guests.
What are some restaurants close to Helvetia & Bristol Firenze -Starhotels Collezione?
Conveniently located restaurants include Gustarium, I' Girone De' Ghiotti, and Degusteria Italiana agli Uffizi.
Does Helvetia & Bristol Firenze -Starhotels Collezione have airport transportation?
Yes, Helvetia & Bristol Firenze -Starhotels Collezione offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Helvetia & Bristol Firenze -Starhotels Collezione located near the city center?
Yes, it is 0.3 miles away from the center of Florence.
Which languages are spoken by the staff at Helvetia & Bristol Firenze -Starhotels Collezione?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Helvetia & Bristol Firenze -Starhotels Collezione?
Many travelers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.2 miles), Florence American Cemetery (4.8 miles), and Basilica San Miniato al Monte (1.0 miles).
Does Helvetia & Bristol Firenze -Starhotels Collezione have any great views?
Yes, guests often enjoy the city view available here.