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The Frame Hotel

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Via Panzani 2, 50123, Florence Italy
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Traveler (134)
Dining (21)
Room & Suite (21)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#14 of 420 hotels in Florence
Location
Cleanliness
Service
Value
Travelers' Choice
In the heart of Renaissance Florence, The FRAME HOTEL is a superior 4-star hotel equipped with 24 rooms and suites, all of them furnished with a great personality decor, including the Suite Terrace with a private panoramic terrace surrounded by the typical red roofs of the city, equipped with a Jacuzzi hot tub and a superb view of the Medici Chapels with the “Cupola della Sagrestia Nuova” of Michelangelo Buonarroti.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Baggage storage
Concierge
Paid private parking nearby
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Soundproof rooms
Air purifier
Bathrobes
Safe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, French, Spanish, Italian

Location

Full view
100Great for walkers
Grade: 100 out of 100
547Restaurantswithin 0.3 miles
275Attractionswithin 0.3 miles
126Reviews2Q+A4Room tips
Traveler rating
  • 112
  • 11
  • 1
  • 1
  • 1
Time of year
Traveler type
Language
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Popular mentions
ptailoruk wrote a review Apr 2021
London, United Kingdom1 contribution
I need to write a review for The Frame Hotel, I have not even had the pleasure of staying at the hotel yet, but wanted to write a review about the exceptional customer service. My booking was done Dec 2019 , for May 2020 for a weekend trip to celebrate my birthday and my dear friends birthday who lives Florence. The booking was none transferable and non-cancel as this is something I did most years and never ever missed any bookings and then there was a Global Pandemic. I contacted the hotel and fortunately they gave me a voucher to be used by 30 April 2021. Unfortunately the situation with the pandemic has not improved and was in no position to do any international travelling so I sent an email asking the hotel if they would transfer the voucher to my friend who could use the weekend at the hotel. They replied saying that they can certainly transfer the voucher to my friend who lives in Florence or they can extend the voucher to Dec 31 2021 . This type of customer service is impeccable, it is one thing to attend the hotel and have good service but another when you have not even stayed and get exceptional service , service that warrants integrity and honesty. Well done The Frame Hotel and keep up the good work.
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Date of stay: April 2021Trip type: Traveled solo
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Response from Debora Marsili, Direttore generale at The Frame Hotel
Responded 3 weeks ago
Dear, We are very impressed by your review and we thank you for the nice things you have reserved for us, The relation with the client, before and after the stay, it's very important for us and we are happy to know that we have helped you to sort out the issue, especially now that we are all suffering the pandemic. We hope to have you here when it will be possible, We send our best regards Sati Pace Front Desk
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Ben S wrote a review Mar 2020
London, United Kingdom24 contributions25 helpful votes
The staff at The Frame Hotel are extremely friendly, welcoming, knowledgable and professional hoteliers. We were greeted warmly and felt comfortable throughout our stay. The staff went above and beyond our expectations prior to our arrival and during our stay to ensure our requests were fulfilled to the highest standard. We enjoyed the modern design and cleanliness of the hotel and the complimentary afternoon tea was a great touch. Our room was tastefully decorated and furnished and we had an abundance of natural light and benefited from the sound-proof windows for a great nights' sleep. The location is simply perfect, a short walk from all the touristic (and local) spots Florence has to offer. The only taxi you will ever need to take is from/ to the airport! We would highly recommend this hotel to anyone visiting Florence, you won't be disappointed! Thank you again for all your incredible hospitality during 'challenging' times!
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: 5th floor suite has two bedrooms, a terrace with a view and a jacuzzi.
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1 Helpful vote
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Response from Debora Marsili, Direttore generale at The Frame Hotel
Responded Sep 8, 2020
Dear Ben, I wanted to thank you for your wonderful contribution. It fills me with sincere joy to know that you had a fantastic stay with us and that you enjoyed our facilities. We really thank you the appreciation of our work during, as you said, this challenging times. We really hope to see you again in Florence Best regards, Sati Pace Front desk
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cf131 wrote a review Feb 2020
Washington, DC64 contributions59 helpful votes
The front desk attendants were so friendly and helpful during our stay. They helped us with restaurant recommendations and would call to make reservations for us. Before our stay we also emailed them and they arranged a local tour guide, Barbara Bonelli, for our visit to the Uffizi. Not knowing art very well this helped us get a lot more out of our museum visit. This was our first trip to Florence so we didn't know what to expect - but this turned out to be a great location - very close to the Duomo and short walk to the Uffizi, Bargello, etc. The hotel also had a nice breakfast buffet with plenty of choices - scrambled eggs, espresso bar, pastries. The Giaconda suite was very stylish, had everything we needed, and was kept in perfect order. Like many European hotels the room is not overly spacious but has lots of storage nooks/shelving and an in-room safe. We did not end up making much use of the little loft room above, but it would be convenient if one has to work - there is a little couch and desk. This would definitely be our first choice is we get the chance to return to Florence!
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Date of stay: January 2020
Rooms
Cleanliness
Service
2 Helpful votes
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Response from Theframehotel, Direttore at The Frame Hotel
Responded Feb 18, 2020
Dear Guest , Thank you so much for staying at The Frame Hotel and for sharing your experience on TripAdvisor. We are happy to learn that you had an amazing experience with us.I'm happy you enjoyed our exclusive Gioconda Suite , our breakfast and also our services. We certainly look forward to welcoming you back in the very near future, Kind regards Debora Marsili
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Nundi P wrote a review Feb 2020
30 contributions7 helpful votes
Amazing hotel. Great location and the best hotel service. I would definitely recommend staying here... The reception team was very helpful and made our stay in Florence very easy. The story about the Mona Lisa was also very charming 👌👍
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Theframehotel, Direttore at The Frame Hotel
Responded Feb 17, 2020
Dear Guest ,thank you so much for your kind feedback and your appreciation for The Frame Hotel .It's so important for us to know that our staff was helpful and pleasant. Do not hesitate to contact The Frame Hotel as soon as you will decide to visit Florence again. Kind regards Debora Marsili
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Lesley H wrote a review Jan 2020
Northville, Michigan11 contributions13 helpful votes
The Frame Hotel is a wonderful boutique hotel in Florence. Really fun seeing the decor and learning about its history. The staff knocked themselves out. We got in late, it was my birthday - after we made it to our room, they asked us to come back down and had wine and an appetizer waiting for me in celebration. It's steps away from great shopping, eating and the Duomo. The room was exceptionally clean and probably the most comfortable bed I've ever slept in. It was a great place to stay and will be my go to the next visit.
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Date of stay: January 2020
1 Helpful vote
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Response from Theframehotel, Direttore at The Frame Hotel
Responded Feb 3, 2020
Dear Guest, Thank you for choosing The Frame Hotel and for the beautiful words of appreciation that you wanted to give us on our Hotel and our Staff. The satisfaction of our guests is a top priority for us. I am pleased that you could appreciate the attention dedicated to you. On behalf of all the staff, I hope to welcome you again soon at The Frame Hotel Kind regards Debora Marsili
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PRICE RANGE
$138 - $282 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / San Lorenzo
NUMBER OF ROOMS
24
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Frequently Asked Questions about The Frame Hotel
Which popular attractions are close to The Frame Hotel?
Nearby attractions include Duomo - Cattedrale di Santa Maria del Fiore (0.2 miles), Mercato Centrale (0.2 miles), and Florence in few hours (0.2 miles).
What are some of the property amenities at The Frame Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at The Frame Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Frame Hotel?
Guests can enjoy free breakfast, a lounge, and a free welcome drink during their stay.
Is parking available at The Frame Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Frame Hotel?
Conveniently located restaurants include Gustarium, I' Girone De' Ghiotti, and Ristorante Brandolino.
Does The Frame Hotel have an airport shuttle?
Yes, The Frame Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Frame Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Florence.
Are any cleaning services offered at The Frame Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Frame Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Frame Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Italian.