BOUTIQUE HOTEL HUGO $79 ($̶8̶7̶) - Updated 2019 Prices & Reviews - Florence, Italy

My husband and I loved everything about our stay at Boutique Hotel Hugo. The hotel is absolutely beautiful, clean & very well decorated. Yes, it is small, but to us it felt more like a cozy bed and breakfast than a hotel. And we were not bothered by the 3 flights of stairs, the…

Date of stay: January 2019

Not for the eclectic ones

This hotel is not for eclectic travellers who like to enjoy their trips. 3 set of stairs, room not as clean as it should ( dirty sheets and hairs on bath towels ) and really small. Not staffed at night which created a few problems with the worsed being that the taxi booked by…

Date of stay: November 2018

Response from RoccoAltomonte, Proprietario at Boutique Hotel Hugo

Responded Nov 27, 2018

Dear Antria, I premise you and I remind you that this is a family one-star Hotel and when You make a reservation You should read the information available on the website, like booking.com in your case, where it is well evidenced that : The hotel is located on the second floor of a building without a lift. The reception is closed at night. ( I live in the same building of the Hotel, my number is written on the reception and for any problem, as happened other times, I reached the hotel in 1 minute ) Regarding your episode I called the taxi company and they told me that the taxi arrived at the appointed time, however if you had called me I would definitely come to help you. I'm really sorry you found hairs on bath towels but the sheets I think were only stained not dirty, anyway if You had told me I would have changed them without problems, also because I'm always very careful to the room cleaning. About the information of the area I always provide my clients at the Check-in time with a map explaining the most interesting and famous sight seeing in Florence. The thing I regret is that you have not made any complaints during your stay here, actually the requests you made, like the fridge did not work, I solved them immediately! I think it should be more communication between clients and owner, especially when something is wrong it would be nice that you communicate it to us, not making smiles and then beat up us with negative review. Kind regards, Rocco Boutique Hotel Hugo

Great Hotel!

The room and hotel overall were very clean and well decorated. I was not expected to have to climb up 3 flights of stairs to reach the hotel though. Check-in and the staff overall were very nice and helpful. We had to check out before breakfast started, and the woman getting…

Date of stay: November 2018

A hidden gem

We spent a very happy 4 days in Florence. The owners of the hotel were fantastic ambassadors. They ordered taxis for us (Top tip, Florence does not have Uber and there are very few taxis. Be prepared!) They recommend excellent Tuscan restaurants, which were not full of…

Date of stay: October 2018

Wonderful hotel, a hidden gem

This is a wonderful place to stay. It is a long “walk” up the stairs but well worth it. My room was inviting, clean, comfortable, and quiet. The location is very good. I think what really makes this little hotel a hidden gem is the staff. Everyone was so friendly and helpful. …

Date of stay: October 2018

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