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Boutique Hotel Hugo

Traveler (52)
Room & Suite (6)
About
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Trendy
Charming
Location
Full view
100Great for walkers
Grade: 100 out of 100
137Restaurantswithin 0.3 miles
54Attractionswithin 0.3 miles
91Reviews
52Photos
4Q+A
5Room tips
Traveler rating
  • 78
  • 10
  • 1
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  • 2
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Popular mentions
My husband and I loved everything about our stay at Boutique Hotel Hugo. The hotel is absolutely beautiful, clean & very well decorated. Yes, it is small, but to us it felt more like a cozy bed and breakfast than a hotel. And we were not bothered by the 3 flights of stairs, the
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This hotel is not for eclectic travellers who like to enjoy their trips. 3 set of stairs, room not as clean as it should ( dirty sheets and hairs on bath towels ) and really small. Not staffed at night which created a few problems with the worsed being that the taxi booked by
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Response from RoccoAltomonte, Proprietario at Boutique Hotel Hugo
Responded Nov 27, 2018
Dear Antria, I premise you and I remind you that this is a family one-star Hotel and when You make a reservation You should read the information available on the website, like booking.com in your case, where it is well evidenced that : The hotel is located on the second floor of a building without a lift. The reception is closed at night. ( I live in the same building of the Hotel, my number is written on the reception and for any problem, as happened other times, I reached the hotel in 1 minute ) Regarding your episode I called the taxi company and they told me that the taxi arrived at the appointed time, however if you had called me I would definitely come to help you. I'm really sorry you found hairs on bath towels but the sheets I think were only stained not dirty, anyway if You had told me I would have changed them without problems, also because I'm always very careful to the room cleaning. About the information of the area I always provide my clients at the Check-in time with a map explaining the most interesting and famous sight seeing in Florence. The thing I regret is that you have not made any complaints during your stay here, actually the requests you made, like the fridge did not work, I solved them immediately! I think it should be more communication between clients and owner, especially when something is wrong it would be nice that you communicate it to us, not making smiles and then beat up us with negative review. Kind regards, Rocco Boutique Hotel Hugo
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The room and hotel overall were very clean and well decorated. I was not expected to have to climb up 3 flights of stairs to reach the hotel though. Check-in and the staff overall were very nice and helpful. We had to check out before breakfast started, and the woman getting
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We spent a very happy 4 days in Florence. The owners of the hotel were fantastic ambassadors. They ordered taxis for us (Top tip, Florence does not have Uber and there are very few taxis. Be prepared!) They recommend excellent Tuscan restaurants, which were not full of
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This is a wonderful place to stay. It is a long “walk” up the stairs but well worth it. My room was inviting, clean, comfortable, and quiet. The location is very good. I think what really makes this little hotel a hidden gem is the staff. Everyone was so friendly and helpful.
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12
"Stay at a different hotel"
"Good sized rooms with air conditioning and free wifi"
"Ask for a balcony"
"Excellent Rooms, spacious, comfortable very clean"
"Ask about the availability of a room with a small balcony - wonderful to wake up and have your own personal space outdoors with a view!"
PRICE RANGE
$67 - $206 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceSan MarcoFlorence Historic Center
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