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Excelsior Palace Hotel

#24 of 88 Hotels in Taormina
Certificate of Excellence
Via Toselli 8, 98039, Taormina, Sicily, Italy
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508 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Worcestershire, United Kingdom
Level Contributor
6 reviews
2 of 5 stars Reviewed 4 days ago NEW

Having been to this hotel 5 times before over 10 years, we were very disappointed with the customer service we received this time, which was not the case in previous years. The change of management is evident regarding the culture of this hotel. We booked a year ago, requesting balcony and double bed. We arrived late at night and were... More 

Helpful?
Thank paula542016
RossellaDirezione, supervisor at Excelsior Palace Hotel, responded to this review

Dear guest, thanks for your review, for us it's very important. We must tell you that the exposition is for our guest, the cocktail first was for our guest and than for Taomoda Festival, and the cocktail was free. It's was cultural event. We are sorry for you, but the services are very grown up over the years. We hope... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Wonderful hotel and all the staff in there are so freindly! Our room was cleaned everyday with fresh towels everyday. The breakfast was just enough and service again for this was perfect. The pool was very clean and we always got a sun bed even at busy periods. We will be back to this hotel if ever we return to... More 

Helpful?
Thank Liziearl
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a great stay at this hotel - the rooms were clean, breakfast was good, the bar was stunning with a great view, the setting is magical and it is located right at the start of Taormina's main street. Parking is a problem, the entrance is small and a valet will take your car and park it somewhere, a... More 

Helpful?
Thank Bianca S
Swansea, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 2 weeks at the end of June, beginning of July. The staff on reception were very friendly and helpful, especially Theresa. The hotel is in a great location for visiting Taormina and also for getting to other spots in North East Sicily. Whilst it is true that the hotel could do with an update,... More 

Helpful?
Thank SimonJones50
RossellaDirezione, Supervisor at Excelsior Palace Hotel, responded to this review

Dear guest, we are pleased to have contributed to make your vacation a wonderful holiday. This is our aim. Hoping to meet you soon again, cordially Rosella Castorina Ponte More 

Drymen, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is in an excellent location for exploring Taormina. It is situated at the Porta Catania end of the main shopping street (Corso Umberto) and has stunning views of Mount Etna and the coastline below Taormina. The staff couldn't have been more helpful and everyone I spoke to had good English. We had a room on the ground floor... More 

Helpful?
Thank Rhona M
RossellaDirezione, SUPERVISOR at Excelsior Palace Hotel, responded to this review

Dear guest, thanks for the wonderful descriptive words of your stay in our Excelsior, we are pleased that you were fine with us. Our aim is' to fulfill all the needs of our guests with the promise to pay attention to your judgments always. See you soon Rosella Castorina Ponte More 

Carrickfergus, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I arrived at the excelsior palace 28th June 2016. I chose the hotel due to reviews and the good value for a single traveller. The hotel had the rustic charm I had imagined and I was treated so well, from my arrival at reception, to the service at breakfast and dinner, and also the bar service. Not once was I... More 

Helpful?
2 Thank Princessanya
RossellaDirezione, Supervisor at Excelsior Palace Hotel, responded to this review

Gracious host, thank you for your wonderful words which give us the best sense of our work. See you soon Rosella Castorina Ponte Excelsior Palace Hotel Taormina More 

Sydney, Australia
Level Contributor
108 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This charmingly crusty old dame has probably the best position in Taormina, just next to the Porto Catania and with panoramic and uninterrupted views of Etna and the Bay of Naxos. The building is something of a landmark, with a pink OTT Moorish facade and while the decor is probably more dubious 70s dated than heritage, this doesn't detract from... More 

Helpful?
1 Thank SoDizzy
RossellaDirezione, Supervisor at Excelsior Palace Hotel, responded to this review

Dear guest, you are really in tune with us, you have recognized perfectly the soul of this beautiful place. See you soon Rosella Castorina Ponte Supervisor Excelsior Palace Hotel More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed here for 4 nights a part of a tour group. The view from my room overlooked what appeared to be a waste area. Lots of rubbish, broken down cars and building waste. There was the distinct smell of sewerage emanating from two large holes in the ground below. The location was perfect - but the food terrible. Staff... More 

Helpful?
Thank Janine A
Cumbria, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Seven of us - three couples and a baby - had a wonderful holiday here. The staff were friendly, attentive and professional. Our sea room views were large and comfortable. Great venue. Pool area and gardens were second to none of the hotels we've stayed at in this resort. Dare I suggest that a little more variety be introduced into... More 

Helpful?
1 Thank Martin J
RossellaDirezione, supervisor at Excelsior Palace Hotel, responded to this review

Dear guest, thanks for your kind review of your stay at our Excelsior. We hope to see you soon Rosella Castorina Ponte More 

Gloucester, United Kingdom
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for four nights as part of a tour. The hotel is very impressive and grand with lots of terraces leading down to the pool and lots of impressive views of the coast and Mount Etna. Our room was on the second floor and was a good size with a huge bed. Lots of cupboard space and a free... More 

Helpful?
Thank pammyk187047
Questions? Get answers from hotel staff and past guests. Ask a question

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Double Superior Room (Etna View) (53)
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Twin Elegance Room (Sea View) (55)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Excelsior Palace Hotel even to day after more then one hundred years its building is considered one of the most appreciated hotel structure in Taormina.Its architecture draw its origin from a context cultural and natural,Greek,Roman and Medieval.The Excelsior Palace Hotel looks over one of the most beautiful wiew of the world:Etna and the Bay of Naxos, the Greek Theatre, and the immense space of the Jonian Sea. ... more   less 

Additional Information about Excelsior Palace Hotel

Address: Via Toselli 8, 98039, Taormina, Sicily, Italy
Location: Italy > Sicily > Province of Messina > Taormina
Price Range: $132 - $1,538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Excelsior Palace Hotel 4*
Number of rooms: 88
Reservation Options:
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Also Known As:
Excelsior Palace Taormina
Hotel Excelsior Palace
Excelsior Palace Hotel Taormina, Sicily
Hotel Style:
#17 Luxury Hotel in Taormina
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